Back
What makes your company stand out?
This moving company has not yet answered this question.
Services
International removals
National moving
Man & Van
About
Elephant Removals Company in London cover Moves across the UK and operates 24/7 with Storage Service to cover any emergencies. A customer-centred House Relocation Specialists and one of the premier moving companies in London. London's Favourite Movers and Packers offer skilled Packing Service with branded high quality Packaging Materials. We also do Man and Van Hire Service for small moves and Student Removals at reasonable prices to keep it cheap and affordable for students. For hassle-free move and complete peace of mind, look no further. Give Elephant Removals a call and we'll take all the stress out of your Move. The job isn't complete until you are happy :)Read more
Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
This moving company has not yet answered this question.
What is the best advice you would give to customers?
This moving company has not yet answered this question.
Have you moved with this company?
We'd love to hear about your experience.
Reviews
115
Sirelo and Google reviews
89% of the users recommend this removal company
Cindy Song
April 19, 2022
on Sirelo
Absolute joke of a company - says they care about customer happiness and satisfaction, only to ignore my complaint and calls and to never get back to me, ever, again. Please see below the detailed e-mail I sent them about the issues I had during my move:
* Gave me a much more expensive quote than other companies, but I trusted Elephant Removals at the time for its reviews.
* 2 hours alone just to move contents from flat into van. I had the amount of things within the expectations of someone moving from a studio to an 1 bedroom, it seems highly inefficient that it took 2 hours just to empty out boxes and bags from my flat. This is not including dissembling my bed. I also helped with moving out.
* 1 hour unloading once we reached the destination, with my help. I understand that there’s no lift to access my second floor flat, but [name removed by Sirelo] was sighing the whole time which was unprofessional. [name removed by Sorelo](apologies that I spelt his name wrong), however, was professional, excellent and efficient the whole time.
* While [name removed by Sirelo] was dissembling the bed, I had to go downstairs to look for a more appropriate tool. I found [name removed by Sirelo] sitting there but he said he was watching my stuff. I’m not sure why he didn’t just lock up the van and helped with dissembling the bed instead
* Multiple chips and scuff marks on my bed’s footboard- please see picture attached. I heard and saw multiple times that my furniture bumped into other objects e.g. door, anchor, walls etc. and [name removed by Sirelo] had to say to [name removed by Sirelo] a few times to be careful
* Chipped chair - picture attached
* Wheel fell off radiator, cap missing. I don’t know if I’ll be able to replace this cap. Some force was applied to the radiator and it’s now wobbling. I forgot to take a picture of this item but I’m happy to provide it as evidence when I get home
* Tissue boxes broken - I saw contents fall out while [name removed by Sirelo] was transporting the bag during unloading - picture attached
* Lots of things being put down without care on [name removed by Sirelo] part
* Missing screw from my bed - I picked up a nail while [name removed by Sirelo] transported it to the van. On Sunday, I went back to my old flat to clean it, and found another screw that fell off. Had I not returned, I would have never found it. It seems very unprofessional to transport parts and furniture so carelessly from professional movers
* Damaged foot stool - see picture
* Damaged bed underframe - this was transported attached to the central beam. I saw [name removed by Sirelo] unloading it and by the time it reached my bedroom, the attached parts have fallen off. While attempting to assemble my bed yesterday, I saw that the parts were badly bent which has made assembling the bed impossible. See pictures attached for what they are meant to look like (IKEA manual) and what mine looked like after the move
* I was charged for the full half hour even though my moved ended at 15:15. By that point I was too upset to want to ask the movers to assemble my bed. In hindsight they wouldn’t have been able to assemble it in 15minutes anyway, plus the spine of the bed is damaged.
In light of all the issues, I think it’s wholly unfair that I paid £440 for this kind of service and experience. Instead feeling reassured, I was anxious and upset on top of the moving stress. It is ever more so upsetting because I kept my furniture in pristine condition only to have them damaged when I have moved into a new home.Read more
* Gave me a much more expensive quote than other companies, but I trusted Elephant Removals at the time for its reviews.
* 2 hours alone just to move contents from flat into van. I had the amount of things within the expectations of someone moving from a studio to an 1 bedroom, it seems highly inefficient that it took 2 hours just to empty out boxes and bags from my flat. This is not including dissembling my bed. I also helped with moving out.
* 1 hour unloading once we reached the destination, with my help. I understand that there’s no lift to access my second floor flat, but [name removed by Sirelo] was sighing the whole time which was unprofessional. [name removed by Sorelo](apologies that I spelt his name wrong), however, was professional, excellent and efficient the whole time.
* While [name removed by Sirelo] was dissembling the bed, I had to go downstairs to look for a more appropriate tool. I found [name removed by Sirelo] sitting there but he said he was watching my stuff. I’m not sure why he didn’t just lock up the van and helped with dissembling the bed instead
* Multiple chips and scuff marks on my bed’s footboard- please see picture attached. I heard and saw multiple times that my furniture bumped into other objects e.g. door, anchor, walls etc. and [name removed by Sirelo] had to say to [name removed by Sirelo] a few times to be careful
* Chipped chair - picture attached
* Wheel fell off radiator, cap missing. I don’t know if I’ll be able to replace this cap. Some force was applied to the radiator and it’s now wobbling. I forgot to take a picture of this item but I’m happy to provide it as evidence when I get home
* Tissue boxes broken - I saw contents fall out while [name removed by Sirelo] was transporting the bag during unloading - picture attached
* Lots of things being put down without care on [name removed by Sirelo] part
* Missing screw from my bed - I picked up a nail while [name removed by Sirelo] transported it to the van. On Sunday, I went back to my old flat to clean it, and found another screw that fell off. Had I not returned, I would have never found it. It seems very unprofessional to transport parts and furniture so carelessly from professional movers
* Damaged foot stool - see picture
* Damaged bed underframe - this was transported attached to the central beam. I saw [name removed by Sirelo] unloading it and by the time it reached my bedroom, the attached parts have fallen off. While attempting to assemble my bed yesterday, I saw that the parts were badly bent which has made assembling the bed impossible. See pictures attached for what they are meant to look like (IKEA manual) and what mine looked like after the move
* I was charged for the full half hour even though my moved ended at 15:15. By that point I was too upset to want to ask the movers to assemble my bed. In hindsight they wouldn’t have been able to assemble it in 15minutes anyway, plus the spine of the bed is damaged.
In light of all the issues, I think it’s wholly unfair that I paid £440 for this kind of service and experience. Instead feeling reassured, I was anxious and upset on top of the moving stress. It is ever more so upsetting because I kept my furniture in pristine condition only to have them damaged when I have moved into a new home.Read more
Horrendous customer care, expensive and poor value for money
Unprofessional mover
Moved from Slough (United Kingdom) to Reading (United Kingdom)
Loraine Zimmer
February 14, 2020
on Sirelo
10/10 service... Had to move a few bed frames and book shelves. From the Customer service team to the porters, polite and hard working.
Timing
Customer service
Moved from London (United Kingdom) to Dartford (United Kingdom)
Michael Adams
October 7, 2018
on Sirelo
Have used several removal firms prior, however, the experience with elephant removals company was remarkable considering the price, punctuality and team's overall pack and move performance, definitely will use again.
Good Price
Performance
Moved from London (United Kingdom) to London (United Kingdom)
Daisy
September 27, 2018
on Sirelo
I gave this rating as I was very satisfied with the outcomes because normally my items get broken but non of my items got damaged I would highly recommend my friends to use elephant removals aswell
Moved from London (United Kingdom) to London (United Kingdom)
Zam
May 25, 2018
on Sirelo
Awesome Move done by Elephant Removals Company which was recommended to us by friends. Very happy and will definitely use again.
On Time
Friendly Movers
Moved from London (United Kingdom) to London (United Kingdom)
S A
September 26, 2017
on Sirelo
Wanted to briefly comment about Elephant Removals to express my immense thanks to them for a great job you have done in ensuring that our goods arrived both safely and in accordance with the time frame. The pricing was a major factor and I think it's great value for your money. Many thanks
Efficient and time keeping
Good pricing
Moved from London (United Kingdom) to London (United Kingdom)
