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National moving
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Reviews
537
Sirelo and Google reviews
0% of the users recommend this removal company
John Anthony Hall
July 2, 2026
on Sirelo
We used Modern Movers for a move in June 2026. The crew — [Names removed by Sirelo] — were excellent, professional and hardworking, and we said so at the time. Unfortunately, one bookcase was destroyed during the move — the entire side panel split lengthwise — and a second was damaged. Both were less than ten months old.
What followed was weeks of bad faith complaints handling. The destroyed bookcase cost £70 to replace. Their opening offer was £40 — below their own contractual liability cap of £50 per item, and well below the actual replacement cost. Despite photographic evidence, IKEA confirming in writing that repair was impossible, and escalation to their own dispute resolution scheme (Move Assured), their position never moved beyond £50 for both items combined — less than the cost of replacing a single destroyed bookcase, let alone two.
No apology was ever offered. The managing director handled the complaint personally throughout. His responses were dismissive, relied on arguments contradicted by his own terms and conditions, and never reflected good faith engagement with a legitimate claim.
The matter is now being pursued through the County Court. The crew were great. The company that employs them is another matter entirely.Read more
What followed was weeks of bad faith complaints handling. The destroyed bookcase cost £70 to replace. Their opening offer was £40 — below their own contractual liability cap of £50 per item, and well below the actual replacement cost. Despite photographic evidence, IKEA confirming in writing that repair was impossible, and escalation to their own dispute resolution scheme (Move Assured), their position never moved beyond £50 for both items combined — less than the cost of replacing a single destroyed bookcase, let alone two.
No apology was ever offered. The managing director handled the complaint personally throughout. His responses were dismissive, relied on arguments contradicted by his own terms and conditions, and never reflected good faith engagement with a legitimate claim.
The matter is now being pursued through the County Court. The crew were great. The company that employs them is another matter entirely.Read more
Damage settlement
Moved from London (United Kingdom) to London (United Kingdom)
