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Reviews
57
Sirelo and Google reviews
Patrick Einsmann
August 23, 2026
on Google
I booked My Safe Removals through Shiply to transport a painting from London to Berlin.
The shipment was stopped by French Customs in Calais on 18 February 2026 because the vehicle was carrying 40 parcels without the required customs declaration. I was initially told by Michael that my painting had been confiscated by Customs.
I subsequently contacted the French Customs authorities directly. They confirmed to me in writing that my painting was not seized and that the driver hired by Michael paid the customs fine related to counterfeit goods(making ilegal money on the side) and left Calais the same day with all 40 parcels, including my painting.
The painting, valued at approximately £2,000 and of significant sentimental value, was never delivered.
I contacted Michal several times and was told that the matter was not his responsibility because of the customs incident. Even after providing the official written confirmation from French Customs showing that the painting was not seized, I have still not received an explanation of what happened to it or where it is which now amounts to theft.
Shiply has also contacted Michael asking him to get in touch with me, but I have received no response.
I am therefore left without my property and without any explanation of what happened to it after the vehicle left Calais.
I am posting this review to accurately document my experience and would be very happy to update it if the painting is located and this matter is resolved.Read more
The shipment was stopped by French Customs in Calais on 18 February 2026 because the vehicle was carrying 40 parcels without the required customs declaration. I was initially told by Michael that my painting had been confiscated by Customs.
I subsequently contacted the French Customs authorities directly. They confirmed to me in writing that my painting was not seized and that the driver hired by Michael paid the customs fine related to counterfeit goods(making ilegal money on the side) and left Calais the same day with all 40 parcels, including my painting.
The painting, valued at approximately £2,000 and of significant sentimental value, was never delivered.
I contacted Michal several times and was told that the matter was not his responsibility because of the customs incident. Even after providing the official written confirmation from French Customs showing that the painting was not seized, I have still not received an explanation of what happened to it or where it is which now amounts to theft.
Shiply has also contacted Michael asking him to get in touch with me, but I have received no response.
I am therefore left without my property and without any explanation of what happened to it after the vehicle left Calais.
I am posting this review to accurately document my experience and would be very happy to update it if the painting is located and this matter is resolved.Read more
Rohit Chitkara
June 20, 2026
on Google
Pleased with the services provided by Michal, which consisted of packing and transporting home contents to a new property. Timely and clear communication prior, with care and thoughtful execution on the day itself.
Charlie Scott
May 10, 2026
on Google
I've used Michal and MSR three times in the last two years, and each time they've been the professional, effective and treated my belongings with good care. Michal also helped me out of a bind when I didn't have sufficient storage. By far the best value removals I've encountered.
Myriam B
April 26, 2026
on Google
Worst experience in my life with a move orchestrated by a bodybuilder couple hired by this moving company. 1) The mover arrived 2 hours late 2) The mover complained about the 4 floors without elevator although it was clearly communicated at the time of the order and I also paid 15 euros more per stairs at the time of the order. 3) I carried MYSELF all the boxes to the second floor to help him. No thank you whatsoever for this but he asked more money once load was done while it was clearly confirmed at the order that it was all inclusive 4) the day before the unload (that happened 2 days later), his wife whatsapp to tell I shall paid 100% of the price BEFORE the load. It was never communicated before, not agreed but I had of course no choice at the stage. 5) At the delivery stage, the bodybuilder refused to bring the boxes in the appartment (the buidling had a lift) and said that he will unload everything in front of the building !!!! He said that either I help him or he will not do it. Suddenly his wife on Whatsapp was unreachable, did not reply to the phone ! He blatantly lied that the boxes were suddenly too heavy. I had no choice but to unload the boxes from the lift myself (somes boxes were opened and the content was just put on the top) and carry them 15 meters inside my apartment with my 2 kids aged 4 and 6 around. The management of the company contacted later on did not address the issues reported namely 1/ a deliverer that ask more money than what was agreed 2/ a deliverer that arrives 2 hours late 3/ a deliverer that lies at the delivery time that boxes (with clothes and toys only in them!) are suddenly too heavy once he get fully paid (before not a word) 4/ a deliverer that force a client to pay 100% before the delivery in breach of everything that was agreed at the order. Attached picture of the boxes I bring myself from the elevator all inside the apartment since the deliverer refused to do. I piled them all up to show how he was lying about their weight and just was not interested in doing his job after receiving payment. Never EVER again and NEVER pay before full delivery.
Edit following owner's comment :
- this is not a fake review. Your full contact details and name has been provided to me by Shiply and these are yours. You are fully responsible for your subcontractors and you cannot just stop replying to my emails and refuse your responsability.
- I am still waiting the invoice for the work to be performed. Why do you refuse to deliver a valid invoice ?
- I am still waiting the customs tax declaration that your move was supposed to stamp at the customs. Why do you refuse to deliver document you are under a legal obligation to provide ?Read more
Edit following owner's comment :
- this is not a fake review. Your full contact details and name has been provided to me by Shiply and these are yours. You are fully responsible for your subcontractors and you cannot just stop replying to my emails and refuse your responsability.
- I am still waiting the invoice for the work to be performed. Why do you refuse to deliver a valid invoice ?
- I am still waiting the customs tax declaration that your move was supposed to stamp at the customs. Why do you refuse to deliver document you are under a legal obligation to provide ?Read more
Amer Alousta
March 15, 2026
on Google
Extremely disappointed with this company. I trusted My Safe Removals to transport a sideboard from Germany to Ireland, and after more than three months, the item has still not been delivered.
What is even worse is the complete lack of communication. They stopped responding to messages and requests for updates, despite reading them. They have already taken the delivery payment, and the furniture itself is still with them.
As a business owner, this situation has also affected my customer who has been waiting for their item for months. It is highly unprofessional and unacceptable to handle clients this way.
At this point it feels like I have lost both the shipping payment and the sideboard. I strongly advise others to avoid using this company. Very disappointing experience.
What is even worse is the complete lack of communication. They stopped responding to messages and requests for updates, despite reading them. They have already taken the delivery payment, and the furniture itself is still with them.
As a business owner, this situation has also affected my customer who has been waiting for their item for months. It is highly unprofessional and unacceptable to handle clients this way.
At this point it feels like I have lost both the shipping payment and the sideboard. I strongly advise others to avoid using this company. Very disappointing experience.
U F
April 17, 2025
on Google
Friendly, fast service. Booked last minute and quick to handle and communicate
