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National moving
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Reviews
Lotta Matthews
May 14, 2024
on Google
I am disappointed to say that their customer after-care is non-existent. Despite having a decent removals service, a few items were damaged. I reported these via WhatsApp, two emails and 3 phone calls and noone has responded to anything. Today when I have called the phone is being hung up on. Clearly NGS have now flagged my number on their system as 'do not answer'. This is extremely disappointing. If you cannot follow your own claims policies, noone should do business with you. Completely against any consumer rights.
Mohamed Gentrie Kamara
May 9, 2024
on Google
I experienced first hand customer service from inception to completion with NGS. Their movers were not only able bodied but hard working as well leaving my place in order before leaving. I recommend their services to anyone who might need their services.
Ceri Bumby
April 3, 2024
on Google
I found NGW Removals to be a very reliable company. I was able to have all my questions answered before booking and the communication was very professional and polite. No pressure was felt to getting booked in but once I did book they were very helpful in getting it all set up. L
I booked there services for a house move on a bank holiday which was extremely handy for me, the company kept me informed about the process and updated me regularly.
On the day of the move I was given a time frame for when the man and van would arrive and he was on-time. He was very polite and extremely helpful. My step dad was helping with the move and the van driver was very friendly towards him too. Very chatty and had a good sense of humour. My step dad was very impressed that he has considered using the service himself for his next move.
I booked there services for a house move on a bank holiday which was extremely handy for me, the company kept me informed about the process and updated me regularly.
On the day of the move I was given a time frame for when the man and van would arrive and he was on-time. He was very polite and extremely helpful. My step dad was helping with the move and the van driver was very friendly towards him too. Very chatty and had a good sense of humour. My step dad was very impressed that he has considered using the service himself for his next move.
Jessica Everall
February 29, 2024
on Google
NGS Removal were fantastic.
The coordinator was very patient and understanding with me especially considering I messaging on an almost fortnightly basis to rearrange due to the difficulties with the sale.
The moving team kept in touch with me so I knew when they'd be arriving and when they did arrive, they were great - very efficient and friendly.
I have been very impressed with them and will definitely be booking with them again to move my belongings out of storage.
100% recommend.
The coordinator was very patient and understanding with me especially considering I messaging on an almost fortnightly basis to rearrange due to the difficulties with the sale.
The moving team kept in touch with me so I knew when they'd be arriving and when they did arrive, they were great - very efficient and friendly.
I have been very impressed with them and will definitely be booking with them again to move my belongings out of storage.
100% recommend.
Z Yates-V
February 29, 2024
on Google
NGS removal guys provided an excellent service. From booking to the actual removal was really smooth. Despite the long and intense hours of packing and travelling. Nothing for them was too much trouble. I had to reschedule several times within five months and they were understanding and accommodating. I highly recommend NGS removals. They provided a top service and were always ready to help. I just want to express my gratitude for all the help and support and service provided by the removal guys and the admin and booking team!
Cynthia Wood
October 6, 2023
on Google
Don’t use this company! Horrible service, charged double than they said they would because they “turned up with a smaller van”. Things were broken during the move. Horrible
