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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
Reviews
Even worse, they are refusing to take any responsibility for it. We have received a series of fairly rambling responses, whereby they have admitted that their team damaged the table - even though they do not seem to recognize that they have admitted to it?
Long explanations of disputes are intensely boring to recount, so here are the highlights:
- Movers tried to take our table apart and told us they couldn't.
- Then informed us it has 'come loose and needed some glue to fix'
- We retrieve from storage weeks later - the top is totally removed from the bottom.
They have suggested gluing it back together - you obviously cannot do this with a swivel mechanism, it NEEDS TO MOVE.
They have refused to sort this out or take accountability for breaking a £400 piece of furniture.
I am sure they will send a nasty response about me being stupid of a nightmare etc, but hey, thought I'd share my honest experience!Read more








