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What makes your company stand out?
Our customer service is the best in the business - we'll help you throughout the booking process and be on hand to assist once your shipment is on its way. Our simple, easy-to-use platform makes the customs process a breeze - we take care of the paperwork for you.
We can see you sent two orders from the UK to Germany.
We're sorry to hear your shipments were delayed. In this case, German customs selected your goods for review to determine eligibility for duty and tax exemption. Customs is a government authority and, whilst these checks are rare, neither Sherpr nor the courier can influence customs decisions or timelines once a review is opened. The documentation you provided was passed to the courier's clearance team on the same day it was received, and we chased customs daily and updated you by both phone and email until clearance was granted and delivery was made.
Following delivery, you raised concerns about the condition of the boxes. On 31st July we provided the details needed to open an investigation with the courier. We can see this hasn't been returned to us yet, so if you would still like it looked into, please submit this and our team will follow up by email.
If you need anything else, please let us know. Our customer service team is available via email and phone at www.sherpr.com/contact.Read more