After seeing really nice reviews, I used Sherpr for an international move that included storage. While the customer service representatives (shout out to [Names removed by Sirelo]) were consistently polite, helpful and responsive, the overall structure of the service proved unsuitable for a full relocation.
The model relies heavily on third parties (in my case LOVESPACE and UPS), which led to several issues along the way. Regarding the storage, miscommunication around collection scheduling. I ultimately had to pay additional charges simply to ensure collection occurred on the agreed date.
Then, the shipment arrived in a severely damaged state. The boxes (sturdy, double-walled, and properly packed) were heavily crushed and dented. As a clear example of the level of impact involved, a cast iron pan inside one of the boxes was visibly dented. This indicates handling far beyond normal transit wear.
Although additional insurance is promoted during booking, I later discovered that m
any common household items are classified as “non-compensation items.” While this information is technically available via a link at the bottom of the page, the practical effect is that most standard moving contents appear to be excluded from coverage. This makes the insurance offering feel extremely limited in real-world terms.
Additionally, while described in some cases as “door-to-door,” delivery may not extend to your actual apartment door in a flat complex, depending on the courier.
What initially appeared to be a cost-effective alternative to professional movers ultimately cost more, both in additional fees and in damaged belongings. Coordinating one company that coordinates multiple third parties adds complexity without adding accountability.
In summary: friendly staff, but the system itself makes this service unsuitable for international moves where reliability and meaningful protection are essential.Read more
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Thank you for choosing Sherpr to help send nearly 200kg of your items from the UK to Belgium. We are sorry to hear that some of your items arrived damaged. Damage is rare, but items do need to be packaged and protected appropriately for transit through a courier’s automated network, where they may travel alongside other heavy and large items.
Packaging items for transport with a courier requires different preparation compared with moving items in a van, where there may be very little movement of the boxes. The boxes you advised our team you used were single-walled cardboard boxes, which are not suitable for courier transport unless they are being used only for moving vans.
Sherpr does not advertise its services as being personally handled by Sherpr. Our services are clearly shown as courier services, and this information is provided during booking and by email. Customers also receive courier-branded tracking labels. Sh erpr provides access to trusted courier services at discounted prices compared with booking directly, along with dedicated customer service and support throughout the process.
We are sorry that some of your contents arrived damaged. Our team has processed your claim and has been in touch with you regarding this. We appreciate that you disagree with the current offer of compensation.
Electronic items, such as the record player being claimed for, are non-compensation items. Despite this, the record player was still included in our offer of compensation as an exception. Our team remains in contact with you, and your claim is being reviewed. We will be in touch again as soon as possible.
Best regards,
SherprRead more