About
Sherpr provides an advanced, premium and personal solution to delivering luggage, boxes and sports equipment across the world by innovatively combining technology and logistics. We seek to make traveling simpler and shipping safer as we safeguard your items during transit.
Simply let Sherpr take care of the stressful process, allowing you to enjoy a hassle free travel experience.
Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
Expatblogs about Sherpr






We can see you sent two orders from the UK to Germany.
We're sorry to hear your shipments were delayed. In this case, German customs selected your goods for review to determine eligibility for duty and tax exemption. Customs is a government authority and, whilst these checks are rare, neither Sherpr nor the courier can influence customs decisions or timelines once a review is opened. The documentation you provided was passed to the courier's clearance team on the same day it was received, and we chased customs daily and updated you by both phone and email until clearance was granted and delivery was made.
Following delivery, you raised concerns about the condition of the boxes. On 31st July we provided the details needed to open an investigation with the courier. We can see this hasn't been returned to us yet, so if you would still like it looked into, please submit this and our team will follow up by email.
If you need anything else, please let us know. Our customer service team is available via email and phone at www.sherpr.com/contact.Read more