Sherpr

7.0 (18‎)

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What customers are saying

Price (6)

Communication (2)

Friendly (1)

Unprofessional (2)

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Services

Excess baggage

About

Sherpr provides an advanced, premium and personal solution to delivering luggage, boxes and sports equipment across the world by innovatively combining technology and logistics. We seek to make traveling simpler and shipping safer as we safeguard your items during transit.

Simply let Sherpr take care of the stressful process, allowing you to enjoy a hassle free travel experience.

Sirelo asks...

What makes your company stand out?

Our customer service is the best in the business - we'll help you throughout the booking process and be on hand to assist once your shipment is on its way. Our simple, easy-to-use platform makes the customs process a breeze - we take care of the paperwork for you.

What is your insurance policy? How do you deal with damaged items?

We cover £100 / $100 as standard for no charge. Above this, we offer a range of insurance options that you can add during the booking process, costing around 2% - 2.5% of the covered value.

What is the best advice you would give to customers?

If you are looking for friendly service, an easy process from start to finish, and the peace of mind that comes with knowing that the transit time will be in days, not weeks or months, then we'd love to help you with your move!

Have you moved with this company?

We'd love to hear about your experience.

Leave a review

Reviews

O.O.

March 2, 2024

on Sirelo

We were impressed by the customer service at first - we received a quote and further clarifications AT NIGHT! We didn’t expect that, but customer service surprised us and we’ve got answers on our questions even over the weekend when no one was supposed to work :) We enjoyed the communication and support along the way, and the process was clear and almost fully smooth.

Communication

Moved from Lyon (France) to Edinburgh (United Kingdom)

Aaron Shaw

November 13, 2023

on Sirelo

Awful experience. Collection dates missed, delivery dates missed, hidden charges and customer services near impossible to get hold of in any reasonable time. Would avoid at all costs.

Failure to comply

Moved from Maidstone (United Kingdom) to Kuwait City (Kuwait)

J.P.

October 31, 2023

on Sirelo

I have been living overseas for 20 years. I used Sherpr to move a couple boxes of remaining things from the US to Europe. They were very professional, helpful, fast, well priced, and quick to respond to emails/calls. I would give them 10 stars and recommend without hesitation.

Price

Moved from Siloam Springs (United States) to Mol (Belgium)

Antonio Dourthe

October 19, 2023

on Sirelo

If you need a company that will pick up and deliver your things in time, this is definitely not the option. I worked with them with 3 days margine error and wasn't enough. You can be a diligent customer and wont help. Unjustified delays and no room for reaction.

Communication

Failure to comply

Moved from Luxembourg (Luxembourg) to London (United Kingdom)

R.W.

October 6, 2023

on Sirelo

The worst experience ever. They never showed up to collect my shipment. I had to change plans. It looks like this company doesn’t care about customers. Terrible support service. Theyvare not able to help with your shipment.It took me 3 almost 3 weeks to get refund. Please avoid „sherpr”. They do not understand the international shippig seriousness for customers.

Moved from Levallois-Perret (France) to Kempsford (United Kingdom)

Response of Sherpr

October 6, 2023

Hi there - I'm sorry to hear about your experience. Would you mind providing your Sherpr order reference so I can look into this for you?

Kind regards,
Matt Carr
Commercial Director

Sivaraj

September 13, 2023

on Sirelo

Recently we used the services of Shepr to send my son's personal effects from Exeter, UK to Kuala Lumpur, Malaysia. We are extremely happy with their excellent service from pick-up to delivery. We placed the order at short notice and received a fast response. They guided us from start to end and it was seamless. The price was very competitive for the top-notch service provided. We received our two boxes in good condition and within the stated delivery date. We highly recommend their service. Thank you Sherpr for your fantastic service.

Date of experience: August 04, 2023

Price

Moved from Exeter (United Kingdom) to Kuala Lumpur (Malaysia)

Review Sources

Sirelo

7.0

Google

7.4

166

Other removal companies in London

9.1

133

Teahouse Transport

London

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9.5

Solaris Relocations

London

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8.9

144

Traslo Service

London

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Sherpr

About

Sirelo asks...

What makes your company stand out?

What is your insurance policy? How do you deal with damaged items?

What is the best advice you would give to customers?

Reviews

Want to move with this company?

Review Sources

Other removal companies in London

Teahouse Transport

Solaris Relocations

Traslo Service

Helpful Guides

Move in the UK

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