I'm not going to detail my full experience with Teahouse Transport here because I think I'd end up writing a short novel, but this is what you need to know:
Teahouse Transport does not care about you or your belongings, and if something goes wrong during your delivery you better pray to whatever deity you believe in because you will be in for a hellish ride.
I used Teahouse Transport (henceforth TT) 2 times to move my personal belongings from one country to another for my studies.
The first time, they lost my guitar and guitar case, promised to reimburse me for it, and then never wired me the money.
The second time, the whole delivery process took an excruciating six weeks. Teahouse transport came to pick up my stuff on the wrong day, which triggered a chain of unsuccessful pick-ups by them. They failed to communicate with me properly, took no responsibility for their mistakes, and as the icing on the cake, didn't even fill in my invoice form properly. This meant that even if they had picked everything up on the right day, UK customs would have sent it right back.
In the end, I only got my stuff delivered to me because I hounded DHL about it and they were able to help me instead of TT.
Their actions (especially the invoice form shenanigans) border on negligence and I wouldn't trust them to deliver a toothpick for me at this point.
If you need to have your stuff delivered, cut out this useless middleman (and useless is a generous adjective here, seeing as that implies a net zero contribution to the experience and TT dove well into the negatives) and just order directly with DHL. At least their customer service is good.
Accountability of mistakes
Moved from Leeds (United Kingdom) to Den Haag (The Netherlands)
All went well, cannot complain. Fast and reliable pick up and delivery of the parcel. Definitely recommended.
Moved from Concoret (France) to Liberec (Czech Republic)
Your company hired another third-party company to deliver my parcel and now we have issues.
I've paid for everything in advance, and now I find out that the German Customs wants money from the Receiver.
They invoke this reason: 'can transport only 10 items, the rest of'em will be costing extra'
This is appalling since I've paid in full, me as the Sender !
I will never use your services and I promice to leave a bad review everywhere I can.
Moved from Kettering (United Kingdom) to Bad Schiedeberg (Germany)
Horrible experience from costumer service side in Czech republic.
Delay of parcel by 3 days, no communication. Rude costumer advisor [name removed by Sirelo]
Used to be regular costumer.
Moved from Brno (Czech Republic) to London (United Kingdom)
Very good organisation. Quick reply for e-mail. Good phone contact. I’m highly recommend this company.
Moved from London (United Kingdom) to Rybnik (Poland)
Everything as advertised. On time, I had every informaron needed. Professional attitude. Brilliant communication.
Moved from Newcastle (United Kingdom) to Kralupy Nad Vltavou (Czech Republic)
Delivered sooner as expected, good tracking of the delivery. in general good service. Price was but higher - maybe BREXIT :-(
Moved from Martin (Slovakia) to Edinburgh (United Kingdom)
Balík byl doručen rychle a pomohli mi s celnim prohlášením,o všech postupech mě vždy informovali emailem.
Moved from Český Těšín (Czech Republic) to Edinburgh (United Kingdom)
Levně, rychle, spolehlivě. Komunikace úžasná. Nemám co vytknout. Líbí se mi. A balíky dovezou bez porušení.
Moved from Lysice (Czech Republic) to Hastings (United Kingdom)
Vše bez problémů zařízeno. Vstřícné a rychlé jednání. Dotazy obratem zodpovězeny. Společnost využívám již několik let a vřele doporučuji.
Moved from Teplice (Czech Republic) to Cardiff (United Kingdom)
It was very fast 2 days from UK to Germany. I've got all the information and without any issues! Fantastic service.
Moved from Corby (United Kingdom) to Cottbus (Germany)
Competitive prices, good customer service and delivery as expected. Won't use a different company moving forward
Moved from Madrid (Spain) to London (United Kingdom)
Never had a problem . collected Friday and delivered Wednesday. Cheap and rekiable courier. perfect communication
Moved from Warrington (United Kingdom) to Glogow (Poland)
Very happy with service, good timing, good punctuation, very satisfied. Everything spot on and excellent service in general
Moved from Newton Aycliffe (United Kingdom) to Banino (Poland)
Quick delivery, reasonable price, never an issue. The company has always delivered the parcel on time even in covid pandemic times.
Moved from Presov (Slovakia) to Linlithgow (United Kingdom)
I choosing this company in last several years , never put me down . Always quick respond and friendly customer service.
Easy interface of order webside
Moved from Stara Wieś (Poland) to Chesterfield (United Kingdom)
společnost rychlá a spolehlivá, cena přiměřená, jsem spokojená a doporučuji všem známým, kteří potřebují spolehlivou firmu k zaslání, výhodou je , že vám přijedou až do místa bydliště a zásilku si odvezou a nemusíte se s ní
Moved from Hradec Králové (Czech Republic) to Horley (United Kingdom)
Todo han sido facilidades, la recogida y la entrega han ido estupendsmente. No ha habido ningún problema y el paquete ha llegado en perfecto estado
Moved from Huelva (Spain) to Hawich (United Kingdom)
Impeccable service. Although the pick up failed as it was bank holiday in Majadahonda. They did it the day after. No problem.
Box arrived in good conditions and quick.
Moved from Majadahonda (Spain) to Wolfsburg (Germany)
Time verry quick
Nothing damage very good courier
I will recommend that parcel services...
Moved from Barnsley (United Kingdom) to Maszkienice (Poland)
It was my 3rd experience and Im still very happy with the service they provide. The company is reliable, quick, good mail responce and as well gives good the other support. All my packages was delivered to the receivers door within 75 hours. Many thanks and wish you all the best in future.
Responce, responsibility, great service
Good price, package tracking
Web pages are not so friendly in some cases.
Moved from Benešov (Czech Republic) to Southampton (United Kingdom)
Nice and easy, everything went smooth, no damages, quite quick transport, driver be able to help when asked
Moved from Bratislava - Ružinov (Slovakia) to Birmingham (United Kingdom)
Great and reliable service as always. My parcel arrived on time at resonable cost. Highly recommended.
Moved from Derby (United Kingdom) to Poznań (Poland)
fast delivery, reliable, I recommend, no damage, package intact, I've been shipping for 3 years now, never any problems
Moved from Bażanowice (Poland) to Fort William (United Kingdom)
Super price, fast delivery, I'm using this company often as you can't beat the price for the service given.
Moved from Otrokovice (Czech Republic) to Kington (United Kingdom)
My 30kg parcel was picked on Tuesday afternoon and it was delivered on Friday morning. Excellent communication with Teahouse transport team and the best price on the transport market.
quick and reliable service
Moved from Kent (United Kingdom) to Trnava District (Slovakia)
I am with teahouse couple of years and never had the problem. the answering fast, and reliable. I like the bonuses too
Moved from Nowa Sarzyna (Poland) to Edinburgh (United Kingdom)
It's extremely easy to send parcels, and the price is unbeatable. Student discounts are a great thing too! I love the luggage feature as well, makes it much more worth than buying extra luggage in Ryanair. Love the flexibility as well (price doesn't change whether the parcel is 19kg or 20kg for instance)
Security (non encrypted emails)?
Moved from Clemency (Luxembourg) to Aberdeen (United Kingdom)
Fast transport, good comunication, perfect information and clear website. i recommend to other people.
Moved from Nové Město Pod Smrkem (Czech Republic) to Aberdeen (United Kingdom)
Definitely would recommend to anyone moving house, sending parcel etc. Always everything done on time, very professional approach, nothing is impossible. Great team.
Moved from Coventry (United Kingdom) to Warsaw (Poland)
Wery high standard, The Best one wich one I use
Thank you so much for take care of my parcel, wił use the Teahose transport often
Moved from Anielin (Poland) to Inverness (United Kingdom)
Very fast delivery and great price. I have been using this service around 13 years. Always positive experience. Well done Teahousetransport.
Moved from Bardejov (Slovakia) to Stirling (United Kingdom)
great professional service as always for good price , quick delivery , hassle free , highly recommended
Moved from Krakow (Poland) to Derby (United Kingdom)
I have used couple of times now, great company, fast delivery, great price, happy client. I can highly recommend.
Moved from Ostrow Wielkopolski (Poland) to Bournemouth (United Kingdom)
Speedy and reasonably priced service. Highly recommend! I have use this company to transfer 2 parcels to another country. Both arrived quickly and in good condition.
Moved from Glasgow (United Kingdom) to Jasło (Poland)
I have the best experience with this company and their service. This is my 6th time with them and everything went well and smooth.
Moved from Fulnek (Czech Republic) to Portsmouth (United Kingdom)
Everytime everything is OK, I trust this company, Always in the time, parcel is all, I can choose day when parcel collect
Moved from Corby (United Kingdom) to Nowy Dwór Mazowiecki (Poland)
everything was ok, 3 days fir delivery. Driver was very nice . It was a 6th time with this company..
Moved from Olsztyn (Poland) to Hull (United Kingdom)
Quick delivery, package not damage. Really good price. Pick up on time. Using this company most of the time and I can fully recommend.
Moved from Kościerzyna (Poland) to Belvedere (United Kingdom)
Balík bol doručený rýchlo a nebol vôbec porušený. Pán pri preberaní bol veľmi príjemný. Aj objednávanie nie je komplikované. Ďakujem
Moved from Zohor Pri Malackách (Slovakia) to Grays (United Kingdom)
Never had any issues with this company. Collection and delivery had always been really fast and parcel always arrived undamaged. So far so good
Fast collection and delivery
Not being able to pick a collection time slot
Moved from Doncaster (United Kingdom) to Kladno (Czech Republic)
I was moving from Czech Republic to Spain and I find it the best way to send all my stuff back home. It was fast and easy and also cheap.
They picked up the parcel on the date they said they will
I had to bring the parcel down to the main door of my building
They asked for a CZ phone number
Moved from Prague (Czech Republic) to Ciudad Real (Spain)
Teahouse transport are professional, quick and very cheap. Easy to contacting, helpful and gave quick response for all questions.
Moved from Wrocław (Poland) to Wrexham (United Kingdom)
Convenient way to send a suitcase from home to home. Couriers collect and deliver from door to door.
cheaper than taking a suitcase on planes
bigger than 23 kg allowance for many budget airlines
sometimes it takes longer than expected
Moved from Newcastle Upon Tyne (United Kingdom) to Elbląg (Poland)
The staff member [name removed by Sirelo] was very professional and friendly. The delivery worked smoothly. ;-)
Moved from Anglesey (United Kingdom) to Andalucia (Spain)
Quick and on time
I am with the transport company quiet long time and never ever had any problem with delivery
Moved from Morecambe (United Kingdom) to Zamakowisko 54 (Poland)
I was happy with the service. Package came on time, delivered very quickly. Everything was in a good condition.
Drivers don’t call to arrange pick up
Moved from London (United Kingdom) to Mazury (Poland)
very good price and quick. package was untacked. Drivers were very friendly and professional. highly recommended this company
Moved from Edinburgh (United Kingdom) to Radwanice (Poland)
Service is very good and very fast, efficient and easy since beginning to the end. Hassle free. This is already third time I used it and I am very happy! I will definitely use it again in the future.
Very easy to book it online
They are very flexible with days - every day pick up so it’s easy to choose day
Moved from London (United Kingdom) to Topolcany (Slovakia)
I had a great experience in the past so came back again. Delivery is easy to arrange and courier is always on the time. Packagees slways in excellent condition. thanks.
Moved from Godalming (United Kingdom) to Sosnówka (Poland)
everything is great :-) , good communication, super price, quick delivery... we had no problem ;-) .
Moved from Presv (Slovakia) to Southampton (United Kingdom)
The delivery was super fast, I can't believe how good these guys were until I tried. Definitely recommend.
Moved from Edinburgh (United Kingdom) to Putignano (Italy)
All waz O.K. Perfect Courier,wery good time of pick and drop.I am happy to use Your transporting.Thank You
Moved from Most 1 (Czech Republic) to Manchester (United Kingdom)
Absolutely happy with teahouse transport. Everything was very simple, ordered in few clicks, really fast delivery and cheapest company
Moved from Modra (Slovakia) to Kettering (United Kingdom)
Super fast parcel delivery, within 72hrs this time, no damages, everything inside in great condition. Reasonable price, fast delivery in a safe way. What else would I need?
No damages, parcel in a good condition
Moved from Derby (United Kingdom) to Różyny (Poland)
we used this service many times, everything was always perfect. We will order the next shipment at this company for sure
Moved from Vsetin (Czech Republic) to Molesey (United Kingdom)
Very good price and good service The communication, always written, is excellent. Thank you! :)
For the USA you have to print the label to handle to the delivery guy
Moved from Bucharest (Romania) to Norman (United States)
Již déle využívám Teahouse Transport pro zasílání zásilek a vždy jsem s jejich službami spokojená! Perfektní servis, komunikace , možnost sledování zásilky i zpětná vazba.
Moved from Praha 5 (Czech Republic) to Bangor (United Kingdom)
Great satisfaction with the service, from collection to delivery in a short time :-) In case of problems, Teahouse will contact you by email. In some cases, it would be a better-faster phone.
Moved from Brno (Czech Republic) to Droitwich Spa (United Kingdom)
Friendly staff, fast delivery, good price. I just love it. Parcels always in the great condition. Nothing ever is missing. Good job :)
Moved from Keswick (United Kingdom) to Dębica (Poland)
Everything was great, fast and without problems. Your packet you can watch in website so you now where it is actually.
Moved from Kelč (Czech Republic) to Sligachan (United Kingdom)
Very good service! I have been sending parcels via Teahouse Transport for several years. Always quick, reliable service, my parcels, even they are not in a carton, never are damaged. Couriers are nice and polite, contact with the company is a very good. I can recommend Teahouse Transport
Moved from Plymouth (United Kingdom) to Wadowice (Poland)
speed of transport, serious and professional dealing, price of transport, pick-up at home and delivery on time
Moved from Uherský Ostroh (Czech Republic) to London (United Kingdom)
Speed, reliability, professionalism. Eexcellent communication. Helpfulness of employees. Clear ordering and payment for shipment. Affordable price.
Moved from Brno (Czech Republic) to Ipswich (United Kingdom)
Excellent service ***** Everything went well for me. It was faster and much cheaper than other ways of transport. Thank you Teahouse.
Moved from Henfield (United Kingdom) to Vysne Ruzbachy (Slovakia)
Never disappointed. Always good service and not too expensive and quite fast. Door to door very very very helpful when you sent stuff from home to home. Mainly for older people. Thank you very much.
Moved from Leeds (United Kingdom) to Olsztyn (Poland)
Very fast delivery. Good contact with service.
it was my next package sent through this company.
Moved from Huntingdon (United Kingdom) to Górzno (Poland)
They are on time, precise, competitive prices, I feel I can count on them fully - never been disappointed.
reliable, punctual, fabolous!
No week-end coverage from office
Moved from London (United Kingdom) to Marbella (Spain)
Absolutely fantastic service as always, fast and easy plus delivery took 3,5 days! Amazing :) Will definitely use again.
Moved from Falkirk (United Kingdom) to Gdynia (Poland)
Witam. Dobry pośrednik, szybka i łatwo można zmówić paczkę. Kurier GLS dostarczyl paczkę w 4 dni. Polecam
Moved from Gorzow (Poland) to London (United Kingdom)
I use this service for couple of years I never had a problem with then Parcel always delivered soon as possible and in great condition
Moved from Langley Mill (United Kingdom) to Blochy (Poland)
Quick delivery, good customer service and best price in all delivery company. All boxes come in 4 days from poland to uk.
Moved from Tarnow (Poland) to Nottingham (United Kingdom)
Great contact with custoner services, very helpful and polite.
Curier always on time.
Moved from Dundee (United Kingdom) to Chelmza (Poland)
I like so much this company. Delivery from United Kingdom was done very fast and everything was good.
Moved from Wrexham (United Kingdom) to Inowrocław (Poland)
Unreliable, placed an order, set the date and week after due pick up date, the pracel has not been even picked up. My previous experience with them: my parcel instead of going from Barcelona to London end up in Germany then it was sent back to Spain (south of spain) and then after my investigation and waste time and calls, finally with 2 weeks delay arrived in Ldn. I've made a huge mistake using them second time, only I thought that everyone deserves second chance.. This one has been ruined... Cheap but you 'pay' the price for it.
Moved from Barcelona (Spain) to London (United Kingdom)
I am glad I have received delivery very quickly. This is not the first time i have used your service.
Moved from Ozorkow (Poland) to Skegness (United Kingdom)
Muy buen servicio a buen precio. Personal muy atento en todo momento y rapidez en el envío. TODO ha ido bien. GRACIAS
Moved from Ambleside (United Kingdom) to Salamanca (Spain)
not first time used this company and every time perfect delivery very polite and very easy to use ..
Moved from Glasgow (United Kingdom) to Olsztyn (Poland)
Great customer service, they do the job perfectly. Always on time, prepared for the job, no moaning even if you have special requirements.
Moved from Gdańsk (Poland) to Nottingham (United Kingdom)
Very good customer service, the pick up of my parcel was on the next day, the parcel came from Edinburgh to Warsaw within 4 days or so. The cheapest price I've seen so far and the service was superb.
Moved from Edinburgh (United Kingdom) to Warsaw (Poland)
as always the package arrived on time and thank you😊great promotions for shipments have never had any problems with this company
Moved from Warrington (United Kingdom) to Nakło Nad Notecią (Poland)
I order parcels services from Teahouse for almost 9 years. I have never had a problem with delivery. I recommend that to my friends and family as much as I can
Moved from Ross-on-wye (United Kingdom) to Damaslawek (Poland)
Was delivered realy fast before time. Collected on time. Everything was pretty good. Parcel was not damaged.
Moved from Coleshill (United Kingdom) to Polska Nowa Wieś (Poland)
Ive send Many parcela never got problem i really got this bardzo jestem zadowolona super szybko i bez pr
Moved from Northampton (United Kingdom) to Legnica (Poland)
Fast, cheapest company what i found, excelent atention via emial, the parcel was arrived in perfect condition.
Moved from Monzon (Spain) to Borehamwood (United Kingdom)
nie zawodzi, przesyłki docierają na czas, najtańsza na rynku, miła obsługa, polecam wszystkim którzy chcą szybko i tanio przesłać paczkę.
Moved from Colchester (United Kingdom) to Pyrzyce (Poland)
All good. Fast. 100%. Very Good. Wszystko w porządku. Polecam. Prosta obsługa. Zamawiam w ciągu minuty
Moved from Przemyśl (Poland) to Shirebrook (United Kingdom)
my parcel it was suitcase and it arrived on time and undamaged. Reasonable prices and good service.
Moved from Gdansk (Poland) to Eastleigh (United Kingdom)
Cumplen los plazos son responsables nunca he tenido problemas y ya llevo tres envíos con ellos
Me gustaría que la información de donde se encuentra el paquete se actualizara más amenudo
Moved from Barcelona (Spain) to Londres (United Kingdom)
Unfortunately last 3 years it’s bad . And now they lost my suitcase with presents for family , it’s been in December and now I send of February and still trying to get my money from them. I did send them all invoices like (ASOS, very, Amazon, Pandora) and out of all they accept only one apparently DPD told them that , so I called DPD and I find out No it’s all good .... sound like someone wanna keep my money. DEFINITELY NOT RECOMNDED !!!! B
Moved from London (United Kingdom) to Prague (Czech Republic)
the company tehouse transport is a v ery fast, cheap, safety company .you can always call them if there a problems and they will help you immedietly
Moved from Felanitx (Spain) to London (United Kingdom)
The pick up date was confirmed on 13/12/2018. I paid 5 parcels - 4 of them to Slovakia, one
was for some in Czech Republic. I waited whole day for the courier. I paid total £l58.93, nobody came, no note in my letter box. 14/12/2018 I came hpome and in my letter box were some notices sorry I missed you. I sent email and asked for money back . No answer, no money ,nobody on phone number.Today it is 1and half month and nobody took care.
Moved from United Kingdom (United Kingdom) to Czech Republic, Slovakia (United Kingdom)
Because you doing proper job. Excellent fully recommended. Already told about you to all my friends. They're happy as well
Moved from Gosport (United Kingdom) to Zmigrod (Poland)
Fast and cheap delivery. Parcel always is in very good condition. You can track your parcel and this is very helpful . ....
Moved from Bydgoszcz (Poland) to Stranraer (United Kingdom)
Delivery was very quick, parcel came in perfect condition. There was no problems whatsoever. Used them already a few times and never had an issue. Highly recommend
Moved from Chojnice (Poland) to Torquay (United Kingdom)
Satisfation with previous deliver, for the second tima everything is also in time and without any problems, without any doubt I will recommend this mover to my friends
Moved from Prague (Czech Republic) to Derby (United Kingdom)
Brilliant service. Straight forward. Delivered quicker than expected. Highly recommended. Thanku you and see you soon
Moved from Gravesend (United Kingdom) to Rzezawa (Poland)
I am use this service: Teahouse transport for years and every time quick delivery! Easy to book, always on day you book, high recommend !
Moved from Waltham Abbey (United Kingdom) to Krakow (Poland)
Bardzo dobry serwis. Kurier byl nastepnego dnia po oplaceniu zamowienia. Paczka doszla w przeciagu trzech dni roboczy i to w okresie przed swiatecznym. Jak najbardziej polecam
Moved from Bristol (United Kingdom) to Rzeszów (Poland)
its just a good company to make busness with. Very clean design on the web, easy way to order a parcel, good comunication, innovative company!
Moved from Billingham` (United Kingdom) to Bydgoszcz (Poland)
Time to delivery, price , service . We sent couple of boxes from London (UK) to Aveiro (PT). Easy to book and to pay.
We will use the service again .
Collection is not available during weekend
Moved from London (United Kingdom) to Aveiro (Portugal)
I am very happy because my parcel arrived in time with no trouble.Teahouse transport is a great help for me because there are not many companies delivering to Wales.Thank you and Merry Christmas and a Happy New Year for all of you!
Moved from Salacea (Romania) to Swansea (United Kingdom)
Quick communications, answer email in within 1hour not 3 days later, and they are very helpful.
I choose this company because other one which always pic my parcel one lose one of two my parcel and 6weeks after find half of them but secend time this first company never came for parcel waiting for response of my email 3days just to find out that currier been at my house but my door belt doesn't work-i haven't got door belt.
So in 5 mins I request order and next day currier from this company pick up parcel
Moved from Wrexham (United Kingdom) to Wrocław (Poland)
Company has been recommended by a friend. Failed to collect for over a week. Totally unresponsive on their 4 numbers provided for a week, no responses to my emails, chat response after 4 days........ Claiming refunds, and will see what after. When i stated I will claim refund by the third party they responded with 'ok' thumb up. what a ****! Not recommend at all. Competitors delivered my parcels faster than they responded.............. there should be minus start, not the stars at all.
Moved from Nottingham (United Kingdom) to Katowice (Poland)
Porque es la segunda vez que utilizo este transportista y funcionan muy bien: cumplen todos los plazos, informan en todo momento donde se encuentra el paquete
Moved from Barcelona (Spain) to London (United Kingdom)
Fast delivery, collection on time, no damage on the package. I am really happy with the service. They gave me instructions about collection as well.
No email tracking information
Moved from Walsall (United Kingdom) to Rzeszów (Poland)
I'm happy picking up fine and I was surprised by the speed of getting into the house, super job.
I will definitely use your company again.
Moved from Rožnov Pod Radhoštěm (Czech Republic) to London (United Kingdom)
przesylki dojechaly szybko , paczki cale ,jestem bardzo zadowolona z uslugi ,napewno bede uzywac tej firmy w przyszlosci
Moved from Hatfield (United Kingdom) to Bialystok (Poland)
Fast delivery and great customer service 👍cheaper than other companies I will recommend others to use their amazing service 👌
Moved from Southampton (United Kingdom) to Kamienna Goraq (Poland)
I’m happy with that service, prices are nice, delivery is fast, they do not damage package what is the most important for me
They do not damage your package
Moved from Wigan (United Kingdom) to Presov (Slovakia)
Servicio rápido y económico, Notificación inmediata de la empresa de transporte, día y hora de recogida. seguimiento continuo de la localización del envío, tiempo muy aceptable de duración del transporte y entrega rápida.
Moved from Vigo (Spain) to Warrington (United Kingdom)
I used this company for longer than 5 years and never had a problem. Really recommended for everyone who lived abroad and want to have contact with family during the Christmas
Moved from Poprad (Slovakia) to Glenrothes (United Kingdom)
EXCELLENT COMUNICATION AND FAST DELIVERY.
ALREADY I HAVE BEEN USING TEAHOUSE TRANSPORT SERVICE
AND ALWAYS SATISFACTED....
Moved from VerneŘice (Czech Republic) to Birmingham (United Kingdom)
Efficiently, quickly and you can count on help and reaction in problematic cases.
I recommend this company so much. All is great.
Moved from Fort Augustus (United Kingdom) to Krakow (Poland)
they collect parcel at Thursday and we received it atd Tuesday so we are very happy with this fast service and any damages. Highly recommended.
Moved from Svidnik (Slovakia) to East Kilbride (United Kingdom)
Very fast and very reliable service from Teahouse Transport as always. It took 3 days to deliver a parcel from Slovakia to United Kingdom. Great service!
Moved from Presov (Slovakia) to Linlithgow (United Kingdom)
Easy booking through the website; very well priced and good service; could maybe improve slightly the communication but overall great service
Moved from London (United Kingdom) to Toruń (Poland)
Although this is not a removal company it is a brilliant service for non fragile items like books and clothes. I packed everything safely in boxes and nothing arrived damaged. The parcels were collected on the day I wanted and delivered unexpectedly fast. helpful courier, too. I will definitely recommend this company to my friends.
not suitable for furniture
Moved from Prenton (United Kingdom) to Jihlava (Czech Republic)
Despite the problems with receiving the parcel from the sender, it arrived at the recipient at the agreed time. The staff was very polite and kind. Thank you very much
Moved from Manchester (United Kingdom) to Elblag (Poland)
They're the worst transport company which I ever seen.
They didn't come for a parcel on the date what I choose, they didn't even come next day after I spoke with them on the phone. I tried to call them next day and also I sent email to them and nobody answer. Another day when they finally answered they tried to blame me and said at first that driver was here, and in next message they said that driver wasn't sure about address, because we didn't write name of company, what is absolutely crazy if the driver get address plus special note about Unit, so they lied to me.
Last year I had the same problem with the delivery they came after day or two but at least came. Definitely not recommended .
Moved from Uckfield (United Kingdom) to Turna Nad Bodvou (Slovakia)
Signed up for a parcel to be delivered, money taken from my account, and the parcel was never collected. No response from phone or by filling in the online contact form. They're either incompetent or deliberately taking money without providing the service.
Moved from London (United Kingdom) to London (United Kingdom)
Act like scammers. Paid for a shipping and didnt receive the service. 10 days past due.
Usually Im quite scrutine on choices but this service was my choice fail.
AVOID THIS FIRM!!!
Moved from Krakow (Poland) to Valencia (Spain)
Individual and friendly and always flexible attitude to customer. In the case I needed any change or help - no problem for professional stuff.
Moved from London (United Kingdom) to Prague (Czech Republic)
AVOID! I used their services in 2016 and it was fine, I used their services in 2018 and it was the worst service I have ever received. Have in mind that they DOUBLED their prices as well! They didn't come to pick up the order on the day that it was booked (with no notice, we just waited for them for 2 days, they finally came after 3), they never picked up the phone, I had to email all the time and wait a month to get a reply about very serious matters. Their UPS driver literally rolled my boxes with his foot from his trolley and all my stuff arrived SMASHED even though they were professionally bubble wrapped and I never had my stuff smashed before. Also, the boxes said fragile on them and had stickers of glasses that the other driver have put on them. He, of course, didn't care about the arrows that showed the up side either. Every driver and employee is saying different things, they seem lost at sea, non-existing customer service and of course they don't care about their customers, I'm not getting any compensation or apologies, they got their money and we have to deal with all of this because we made the mistake to use their services.
smashed my items and delayed the pick up without notice
no commucation, no reply, no picking up the phone
Moved from Athens (Greece) to Edinburgh (United Kingdom)
Avoid this company! They are losing your parcel and don't evan bother to let you know that, you have to figure out by yourself because when such a thing happens they ignore you, your emails, your messages, your calls. That's the most unprofessional company I have ever known. Don't have a physical address or something or someone that you can speak about your lost parcel. You can't just loose an 30kg parcel and don't give any explication for that. Be aware because probably most of the good reviews are paid for and are definitely not realistic.
Moved from Galliera Veneta (Italy) to London (United Kingdom)
They have very user friendly way to calculate and order the deliveries. They are responding very fast.
They didn't have very good customer service. The tracking link never worked so I had always to pass from the courier to teahouse and the other way round, to find out where is the delivery finally.
Also after using it for three times in the row suddenly they stopped the service for specific route.
Communication and Customer Service
Moved from Thessaloniki (Greece) to Edinburgh (United Kingdom)
Everything wrong. I paid lots of money for ***** transport. They didnt pick up my parcels when We agreed, they didnt answer for calling, Just said: let me check and in few minutes I ´ll call You back. But nothing! I called them for 4 times and everytime the same. When I called for 5th they were probably outside of the office... it was 15min before they closed... next day they were sooo much surprised that nobody came to pick my parcels up. So they offer me another day but i didnt agree. So they offered me another company but i had to prepare papers for transport and didnt have time and printer for it... in the end another company picked the parcels up, but not in the time when we were talking about. BUT I was still ok.
When the driver called me that he is coming to břímě me the parcels he told me that he doesn’t have the last one and probably coming next day (Monday). BUT didnt come. The next days as well didnt come, so after few days i called to Teahouse transport and they didnt know... as unusuall!!!!
My parcel was compostely lost, they didnt ask me If I would like to refund money for transport, Just asked me for showing reciepts from things which were inside... obviously everybody has to keep the reciepts from every small thing which want to move, especially for the things what he made and needs to move it without reciepts!!!!
In the end after 2 months they found my last one parcel, but didnt say anything about some money like Sorry, because our company is so expensive. When I asked they Just told me: the delivery company didnt give us anything, so We can offer You 500czech crowns ( =18 pounds???)...
Nobody cares that I left 2 days at work because of You!!!!
Never again. I hope that this review will help to somebody (at least, if not to me ;) ).
So Sorry, BUT NEVER AGAIN!!!!
Moved from Bromley (United Kingdom) to Dobré Pole (Czech Republic)
Worst experience EVER. Truly cannot recommend. They were unable to pick up my parcel for nearly a month from a 24h reception, communication is absolutely terrible (they do eventually reply to e-mails, but they are not actually solving anything).
not able to pick up when they are suppose to
Moved from London (United Kingdom) to Prague (Czech Republic)
First time I used it, I was suggested by a friend of mine and I was really happy and satisfied.
The second time they left me in the ****. No shipping labels, nothing. I had to use another courier last minute, spending twice as much.
They didn't answer any phone. The automatic email on the website doesn't work. I'm still waiting for being refunded.
Never never again.
Moved from London (United Kingdom) to Cosenza (Italy)
Excellent company, great communication, always on time !!
Moved from Ostrava (Czech Republic) to Cosby (United Kingdom)
My order was solved very friendly and fast delivered to Czech republic... everything was OK.
Moved from London (United Kingdom) to Prague (Czech Republic)
I am for a few years now a customer with Teahouse transport but I am very disappointed with my latest dealings with them.
On the 6th of April this year I arranged the delivery of a parcel from the UK to Slovakia. Parcel was pick up the next day. On the18th of April I had a few missing calls from Teahouse transport, I could not answer the phone as I was attending a family funeral. I called the next morning and I was told my parcel was in the depot and on the way back to me as they said the address and phone number is incorrect. We double checked details over the phone, address was correct however phone number in their system was wrong. They put all responsibility on me as my mistake, informed me they will call me back as they are again trying to deliver my parcel. They never called back, I called a few times without success to find out status of my parcel. On the 21st of March my parcel was delivered back to me. When I called the same story was repeated as previously, they need to find out more information and will call me back. I wrote a few emails. Finally I got an answer. The incorrect phone number was blamed and they offered me £10 credit. They failed to deliver my parcel to a correct address blaming me for a wrong phone number ( they do not deliver parcels on the basis of phone numbers as nobody ever called me about the final delivery) Also person receiving parcel in Slovakia never received a card about the deliver in her mail box, courier never made any attempt to deliver my parcel, probably was in a rush before the holidays.
I double checked the details in their system checking what I submitted on my order and I had put the correct phone number. I gave them correct phone number and correct address yet my parcel still was not delivered and they are offering me £10 credit. They blame me for their own mistakes! I never once heard anyone say sorry. Such a shame a good company going down the toilet. They want from me to pay again for sending the same parcel pay again £29!
Moved from Edinburgh (United Kingdom) to Sered (Slovakia)