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National moving
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Reviews
7
Sirelo and Google reviews
14% of the users recommend this removal company
S.F.
July 7, 2026
on Sirelo
I would not recommend this mover based on my experience.
I accepted their quotation through AnyVan, paid the deposit, and then heard nothing for almost three weeks. With only 8 days remaining before my scheduled move, I still had no confirmation that the booking would go ahead. I had to contact them repeatedly by email, WhatsApp and phone over several days. Even after AnyVan also tried to reach them, I only received a response after informing them that I would ask AnyVan to find another mover if they did not reply.
When they finally responded, they introduced several conditions that did not match the booking I had accepted:
They would only provide approximately 24 hours' notice of the collection date, with no collection time slot, even though I had specifically explained before booking that I needed sufficient notice and a fixed time to arrange someone to be present at the storage unit.
My listing was for an estimated volume of 13 m³, which AnyVan had confirmed was covered before I accepted the quote. The mover then stated that their booking was limited to 10 m³ or 550 kg.
They also requested an additional £200 customs documentation fee, which had not been disclosed before I booked.
When I raised these issues, it became clear that the service they were offering did not match the one I had agreed to. The booking had to be cancelled, leaving me only a few days to find another international mover. As a result, I will most likely have to pay considerably more due to the late cancellation.Read more
I accepted their quotation through AnyVan, paid the deposit, and then heard nothing for almost three weeks. With only 8 days remaining before my scheduled move, I still had no confirmation that the booking would go ahead. I had to contact them repeatedly by email, WhatsApp and phone over several days. Even after AnyVan also tried to reach them, I only received a response after informing them that I would ask AnyVan to find another mover if they did not reply.
When they finally responded, they introduced several conditions that did not match the booking I had accepted:
They would only provide approximately 24 hours' notice of the collection date, with no collection time slot, even though I had specifically explained before booking that I needed sufficient notice and a fixed time to arrange someone to be present at the storage unit.
My listing was for an estimated volume of 13 m³, which AnyVan had confirmed was covered before I accepted the quote. The mover then stated that their booking was limited to 10 m³ or 550 kg.
They also requested an additional £200 customs documentation fee, which had not been disclosed before I booked.
When I raised these issues, it became clear that the service they were offering did not match the one I had agreed to. The booking had to be cancelled, leaving me only a few days to find another international mover. As a result, I will most likely have to pay considerably more due to the late cancellation.Read more
Price
Failure to comply
Moved from London (United Kingdom) to Bordeaux (France)
L.Q.
April 12, 2026
on Sirelo
Paid £600 to move 18 light boxes.
Driver ignored requested afternoon slot, arrived unannounced at 10 AM.
Refused to help load, I carried everything myself.
At delivery, dumped boxes in the street and drove off, leaving my friend to carry everything alone with help from a janitor.
Driver parked obstructively, nearly had police called by angry residents, then became aggressive and stopped answering calls. When I complained, was told I should have explained where to park - absurd. I paid for professional movers, not to do everything myself and manage an incompetent driver.
Customer service completely indifferent to the problem.
Requesting £100 compensation minimum.
Shocking service - do not use.
Driver ignored requested afternoon slot, arrived unannounced at 10 AM.
Refused to help load, I carried everything myself.
At delivery, dumped boxes in the street and drove off, leaving my friend to carry everything alone with help from a janitor.
Driver parked obstructively, nearly had police called by angry residents, then became aggressive and stopped answering calls. When I complained, was told I should have explained where to park - absurd. I paid for professional movers, not to do everything myself and manage an incompetent driver.
Customer service completely indifferent to the problem.
Requesting £100 compensation minimum.
Shocking service - do not use.
Unprofessional
Moved from London (United Kingdom) to Paris (France)
M.
September 26, 2025
on Sirelo
Contact was rude and aggressive
Collected and delivered on dates which were not convenient to me ( I was not at home on delivery)
Goods suffered damage in transit but as they were wrapped the damage was concealed and I didn't discover until returning from holiday.
Chased company for nearly a month before received mail stating that as damage was not reported at time of delivery they would not accept my insurance claim.
Shoddy poor service from the outset. Would not recommend
Collected and delivered on dates which were not convenient to me ( I was not at home on delivery)
Goods suffered damage in transit but as they were wrapped the damage was concealed and I didn't discover until returning from holiday.
Chased company for nearly a month before received mail stating that as damage was not reported at time of delivery they would not accept my insurance claim.
Shoddy poor service from the outset. Would not recommend
None
Everything
Moved from Oxford (United Kingdom) to Lisbon (Portugal)
A.P.
April 28, 2023
on Sirelo
Stay away from this company, it's a scam, they didn't collect my belongings the day we agreed on,they came one week later but they took the wrong items and finally after 14 days they tryed to overcharge me 60 pound more than agreement otherwise they wouldn't have released my stuff I needed the police to sort out the situation.
Unprofessional
Moved from Salford (United Kingdom) to Milan (Italy)
M.
August 5, 2022
on Sirelo
DO NOT USE this company, they are unprofessional and uncommunicative, only send out one person when clearly two are needed to carry/move furniture, leave everything to the very last minute. And do not send you any paperwork!
Unprofessional
Moved from Pouzolles (France) to Southampton (United Kingdom)
J.D.M.
September 9, 2021
on Sirelo
Worst experience in my life. Like having the enemy holding your furniture. Literally, they arrived late and once they load the van, they asked me the double the price for the load. Everything arrived dirty and broken almost two weeks after.
International moving is stressful enough to hire a saboteur to kidnap and break all your stuff. I´m still litigating in the courts with them. Awful unprofessional company.
International moving is stressful enough to hire a saboteur to kidnap and break all your stuff. I´m still litigating in the courts with them. Awful unprofessional company.
None
Change of price
Careless handling of furniture
Moved from Oxford (United Kingdom) to Madrid (Spain)
