Transportugal European Ltd

2.0
Out of 1 Sirelo reviews
0% of the users recommend this removal company
This removal company scores a 9.4 out of 43 reviews on other platforms.

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About Transportugal European Ltd

international removals with packing

Services

International removals

Type of Removal Company

We do not know whether this moving company subcontracts the moves or executes them with their staff and vans.
2.0
Out of 1 Sirelo reviews
0% of the users recommend this removal company
This removal company scores a 9.4 out of 43 reviews on other platforms.
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Review
Type of Removal
1 out of 1 reviews shown
This was my worst ever experience dealing with a company in the UK. It is with great envy that a read the previous 5 star reviews and wonder how these reviews can possibly be true. Trans-Portugal broke and damaged a very high percentage of my items. They didn't even issued a simple apology until 3 months after the event and hardly admitted any mistakes on their part. I know that they are a family run business and the person I was dealing with was the daughter of the owner. At every stage I was met with standard answers of the type 'computer says no' I understand someone wanting to defend the reputation of a family business, however sometimes the best way of doing this is to admit wrong doing and trying to resolve the matter in the best possible way. At one point, when a watering can was missing I was met with the straightforward answer that 'we did not pack any watering cans' I am a keen gardener and have quite a collection of watering cans that have actually been featured in several magazines. Only when I sent images of the other watering cans packed by Trans-portugal, did they agree to add this item to the insurance claim. The insurance policy that Trans-Portugal provides is actually just a very generous contribution to their general liability insurance and not a specific insurance policy to your items. Not at any point was I informed of this before purchasing the insurance. Regarding the insurance claim, I was constantly met with the same answer: 'the item had pre existing damage' - No evidence was ever provided for this answer even if requested several times. This is simply not true as in one instance I was claiming for some brand new upholstery that had just been done and therefore was in pristine condition pervious to packing and shipping. I have actually paid extra for all my items to be packed professionally by Tran-Portugal Honestly, if you are considering using Trans-Portugal to ship your beloved personal items, in my opinion, you are better off just throwing them away. I say this as an antique collector and a well know furniture restorer myself. Utterly terrible service, moving houses is stressful enough, you do not need Trans-Portugal to be adding anymore. In my experience, I can not but feel that they were completely incompetent and I am even afraid to say, even dishonest.
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No pros
Moved from London (United Kingdom) to Lisbon (Portugal)
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9.4
43 reviews

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