Traslo Service

Ragazzi educatissimi e molto disponibili. Chiari nelle spiegazioni e molto professionali. La puntualità è il loro forte

Le commercial a été professionnel, expliquant les démarches à suivre.
Le déménageur a rempli sa mission de transport de Lille à Cagliari en 3 jours sans encombres.
Rien à redire

They have been extremely professional and they took care of any my requests. All employees were extremely kind and available at any time. The relacation has been very quick and all the boxes reached destination in perfect conditions. Very well recommended.

I cannot speak highly enough of this company and the personal professional service especially by [Name removed by Sirelo] the removal co~ordinator. She was so professional, helpful, always there with replies, communicated with all who had to be kept in the loop with family in UK... everything was just perfect and amazing... really could not fault anything...and would highly recommend them to anyone. Keeping in mind its early days with moves from Italy to UK with BREXIT and she was there with advice on forms gave me links and helped in every way possible, considering it was all new to them too. Thank you all

J ai choisi traslo car j avais un petit volume 12m3 à déménager mais sur grande distance (1200km)
Devis très compétitif

I found Traslo , [names removed by Sirelo], very professional helpful and supportive. The difficulties we are all facing, the pandemic particularly, did not hinder the transportation of my goods.
I have no hesitation in recommending this company, and I will be using them again.

Tout s'est très bien passé : le personnel au téléphone, le conducteur du véhicule et les échanges par mail étaient rapides et clairs. Seul petit bemolle : nous avons dû attendre la veille du déménagement pour connaître l'horaire d'arrivée du camion, ce qui nous a compliqué un peu l'organisation.

Abbiamo dovuto organizzare con urgenza il nostro trasloco dalla Sardegna alla Bulgaria. Simone ci ha aiutato nella fase di prenotazione e Luca è stato sempre disponibile nella fase di svolgimento del lavoro. Tutto é andato per il meglio, date e tempistiche sono state rispettate. Consiglio assolutamente Traslo Service per l'efficienza del servizio, sia in termini pratici che sulla qualità del customer service.

It was a great experience. Fast, Friendly and Professional. They packed and unpacked everything for us.
Communication was great, service was excellent. Everything came on time and perfectly wrapped and nothing broke! (I had very fragile items)

These guys supported me twice when I moved from Italy to UK and back. Everything went smoothly and all my stuff arrived in perfect order, safe and sound .... Amazing job.

They did a great job and helped me a lot with all the questions and doubts I had. Also, everything was delivered in perfect timing and in perfect conditions.

They have been so professional...and I have to say very communicative.....timing was excellent...I would really reccomande this company

Arrived on schedule, efficient loading. Same for delivery. Friendly and efficient staff. Everything listed and numbered and checked off when delivered.

We want to thank Traslo service for the assistance and management of our move to Australia. From the initial contact I made online and through the whole process. We’ve made similar International moves and I know how it works. We had some very particular plans we needed this to tie in with and their professionalism mad it all work. The support from the office and very hard working crew on the day from the company made it all come together without any real hiccups at all. Highly recommendable.

Parfaitement à l’heure au chargement et pour la livraison; souplesse de l’entreprise pour s’adapter à mes contraintes horaires

If you are moving within the EU, these are average 3-star brokers. I can't say 'Movers' because they actually don't move anything. They sit at the phone and contract everything out to other companies with whom you as the customer have no control.
But, if you are moving outside the EU, do yourself a big favor and stay away from this company. They are totally unprepared and inexperienced in non-EU countries or anything requiring ocean transport.
Se ti trasferisci all'interno dell'UE, questi sono mediatori a 3 stelle nella media. Non posso dire 'Movers' perché in realtà non muovono nulla. Si siedono al telefono e appaltano tutto ad altre società con cui tu come cliente non hai alcun controllo.
Ma se ti trasferisci fuori dall'UE, fatti un grande favore e stai lontano da questa azienda. Sono totalmente impreparati e inesperti nei paesi extra UE o in qualsiasi cosa richieda il trasporto marittimo.

the service was absolutely superb and very efficient and quick , their kept us informed for any delays and estimated times of arrival, i would highly recommend this company to anyone looking for a removal firm

The initial contact and communication were very good: clear and straight to the point. Once we moved to the removal team the communication become less clear and helpful, thanks to my previous experience with another UK removal company was able to manage everything. At the loading date, the driver arrived at our home in Italy without taking an inventory of the goods which have been loaded but luckily the partnered team called to pack the items and load them was very good. The unloaded went fair well.

There was, unfortunately, some confusion over ‘volume’ , this led to the removal van sent being too small. The condition of the van was very unimpressive.
The plus side was a very responsive staff who replied promptly to emails and queries . They were also helpful in resolving the issue of ‘volume’. The packers were lovely, very quick, through and had a nice sense of humour. The people who delivered our goods were also really nice and efficient. Everything arrived in good order. My big request would be that a representative would come to the house and assess the size of the move.

Siamo rientrati in Italia dalla Francia a fine agosto 2020 e i ragazzi della Traslo Service si sono occupati con gentilezza e grande professionalità dell'organizzazione del nostro trasloco, trovando la soluzione migliore per le nostre necessità, in termini economici, di tempistiche e di qualità del servizio, e rispondendo sempre con tanta pazienza a ogni nostro minimo dubbio. Consigliamo vivamente questa compagnia e senza dubbio ci rivolgeremo nuovamente a loro se ne avremo bisogno in futuro.
[nomi rimossi da Sirelo]

Very poor service, they did an international removal from Italy to the UK.
Most of the furniture got heavily scratched and damaged in the process.
Very bad attitude from one of the delivery crew member as well, who had a clear 'can't do' attitude and a real hurry to finish the job at the expense of damaging large furniture while off-loading the lorry and moving through house doors, stairs and when assembling.
The other crew member was much more nice, courteous and helpful although unfortunately I don't recall their names.
All in all a very poor service and definitely not value for money.
I wouldn't recommend nor use again.

Excellent company. Communicated really well at any time of the day and night. Answered all questions I had. Everything went smoothly from start to finish. Kept well informed of timings etc.

Me comunicaron todo el tiempo para avisarme lo que estaba pasando. Llegaron para coger mis cajas precisamente el día que me avisaron. Me dijeron que mis cajas iban a llegar en España dentro de mas o menos 3 semanas, y eso es lo que pasó. El hombre tuvo que llevar todo arriba al primer piso, después de aparcar en otra calle porque la mía es demasiado estrecha, pero lo hizo todo sin quejarse y con una sonrisa. El único problema es que una caja no llegó pero la empresa está buscandola.

A ten out of ten for efficiency ánd communication at the best price we could find!
Pick up and delivery as agreed! The right size Van arrived at our house in Holland, furniture and other belngings loaded and two days later the same Van and same driver arrived at our door in Ireland. Also very nice and helpfull driver [name removed by Sirelo]. We 'd use Traslo again in a shot!
Jenny

Always responsive to emails and calls. Good coordination between the guys who came for the packing, transportation and discharge.

Traslo were great to deal with from the start, always responded to e-mails & were easy to contact for any questions. The van turned up on time and the guys that carried out the removal were professional and friendly.

A respecté ses engagements de date, non pas lésiné sur le nombre de déménageurs sur le deuxième jour. Montage et démontage parfait

Great communication. Help and advice of moving during lockdown COVID19 [names removed by Sirelo] very attentive to our needs and the actual move so smoothly carried out by the 'A TEAM'crew who really are ATEAM !!! Thank you so very much !

Relocated from Milan to UK during the Covid19 lockdown. Whilst the cost was higher than in normal times - the relocation was smooth and efficient and best of all happened as scheduled. Traslo helped identify packaging from Amazon Italia that could be delivered to ensure that the move occured smoothly during the lockdown

They have found the solution for our needs in terms of timing, price and quality of work. They respected the expected costs, time and have a very kind and professional customer service.

All went flawlessly without problems. Communication was fast, and all items arrived in perfect conditions.

Ho effettuato il trasloco con la Traslo Service i primi di dicembre, che dire professionali attenti ai dettagli (cosa importante in un trasloco) e molto disponibili nel trovare la giusta soluzione per ogni mia richiesta.
Tempistiche rispettate al 100%!
Sicuramente consiglio a chiunque abbia la necessità di spostarsi per l'Europa questa azienda per come lavora e per come si interfaccia con il cliente.

DAVVERO TOP!

great support and service from the crew, very attentive and good with our packing. Our move manager was very responsive to our needs and knew what needed to happen from the beginning.
I’ve moved plenty of times wish I had them on previous moves. They were great with a bit of trouble shooting, many thanks for their patients with our logistics. All Sorted out efficiently. Many thanks can recommend.

I had to move furniture from Italy to Ireland and I did not wanted to go in group/haulage given the fragile nature of this stuff. They gave me the best price (I asked 5 quotes) and all the process was very clear and easy. Online quote, you could chose what to pay for and all different services had a separate price, bank payment, people waiting for me at the pick up point exactly in time and same for the delivery. I will for sure recommend to any other person that need such a service

Ottima esperienza.
Sono stati gentili, precisi e il carico è arrivato senza danni e in orario.
Sono soddisfato del lavoro.

It was a bit messy with the dates as they. An not guarantee or confirm date- time until quite late but apart from that move happend in a effective manner. Professional packing service very helpful and friendly people and the same for the delivery at destination country- spain. Overall good service.

People of the company were very professional, both at replying to my emails and at the moment of collection. They were happy to give extra protection to the most delicate things, which I really appreciated. The only thing I would suggest is to give an earlier esteem on when the collection day should be. For me that was very important to organize myself.

[name removed by Sirelo] provided a great service for me moving from U.K. to Italy working to a tight schedule.
Everything went exactly as planned.
Would highly recommend.

A competitive quote. I was kept informed as to what was going on and, when the load arrived, the drivers could not have been more helpful.

Faultless service, from booking and discussing all details and my concerns around the trip to Sardinia it was obvious that I was talking to professional , personable and caring guys ( [names removed by Sirelo] thank you!) who found the very best option for me. The driver [name removed by Sirelo] was super polite helpful and helped me bother and loading and downloading stages ( I had booked a self loading service ) my stuff arrived intact and half an hour earlier than expected . I could not recommend these guys more . Thank you Traslo Services!

Really great coordination showing up on time both days, easy to communicate with and very competitive price. I would recommend this to everyone.

Traslo were very responsive to me requirements, providing excellent flexibility on collection and delivery dates and they were the best value. The packing service was prompt and outstanding, taking care to protect all the furniture and they also provided a really good clear inventory. Excellent service all round. The delivery team they contracted the delivery to was also outstanding.

Han cumplido todos los plazos, nada se ha dañado, me ayudaron a encontrar la opción que mejor se adaptaba a mi presupeusto

Io e mia moglie ci siamo trasferiti a fine Luglio (2019) a Berlino ed abbiamo usato Traslo Service. I ragazzi del centralino prenotazioni e della logistica sono gentilissimi, sempre disponibili e professionali. Abbiamo preso solo il trasporto (il camion lo abbiamo caricato noi) ma il trasportatore ha rispettato gli orari di ritiro e di consegna ed è stato gentilissimo ad aiutarci a scaricare tutti gli scatoloni che avevamo. Se dovessimo spostarci di nuovo useremo ancora loro, anche se un po' cari, ma preferiamo pagare qualche soldo in più ed essere sicuri dell'efficenza del servizio!! Grazie ancora!!

Efficient, fast and good communication ...always promp calling back or writing to assist. They helped me from the beginning of picking up the goods to the final delivery

todo fue tal y como se acordó. la logistica de aparcar en Madrid Central asi como la amabilidad del equipo, estuvieron bien

Ottimo servizio. Buona organizzazione. Personale molto efficiente e disponibile. Non ho messo 10, perché ci son state un pò di attese per il carico e scarico. Consiglio assolutamente i loro servizi.

Mi sono trasferita a Oxford per motivi familiari. La competenza, la pazienza e la disponibilità dimostrate hanno reso questo trasferimento meno complicato.
L'équipe con la quale sono entrata in comunicazione, ha saputo trovare tutte le soluzioni ai diversi problemi incontrati.

Nel mese di marzo grazie al vostro aiuto mi sono trasferita a Parigi. Solo ora trovo il tempo per ringraziarvi, siete stati veramente efficienti e molto professionali. Ma il mio ringraziamento più grande va al vostro collaboratore [nome rimosso da Sirelo], il quale ha lavorato di domenica per aiutarmi a trovare una soluzione per il mio trasloco che era stato completamente rovinato da un'altra azienda la cui serietà e professionalità sono praticamente inesistenti. Voglio ringraziare veramente di cuore [nome rimosso da Sirelo] per il suo prezioso lavoro svolto. È vero, ho pagato per la vostra prestazione (anche un po' caro), ma quello che ha fatto per noi [nome rimosso da Sirelo] va oltre il senso dei soldi, se non si fosse impegnato così di domenica per trovarci un mezzo con così poco preavviso e con grande urgenza, avremmo perso il nuovo lavoro sia io che mio marito. Rinnovo quindi il mio profondo ringraziamento a Trasloservice, ma in particolare e soprattutto a [nome rimosso da Sirelo].

The company gave us all the information we needed & driver was very helpful & polite. It made the move much easier. Thank you Traslo.

ils ont été disponibles, joignables par telephone et une communication continue par mail. le service a été effectué ponctuellement sans surprise négative

Era una mudanza de España a Inglaterra.
Quede muy contenta con el servicio. Me llamaron el dia de la mudanza a la hora prevista y fueron muy profesionales, los muebles llegaron bien al domicilio.

We had to move an upright piano and a number of boxes from Naples, Italy to Eastleigh, Hampshire. We had a few quotes from different companies but the only one that impressed us after a very pleasant phone call was Traslo Service. Despite the quote was a little bit over our budget we decided to book the service with them and it turned out to be the perfect choice. Excellent service for both loading and unloading, also considering the fact that the piano at the loading place had to be moved down the stairs from a 6th floor. Both the loading and unloading teams, and the driver, were professional, efficient and friendly. Loading and unloading perfectly happened at the scheduled time. We'll surely get in touch with them again should we need a moving service in future. In one word, excellent.

They explained everything and looked after every step of the moving with great care.I am very happy with my choice and can easily recommend Traslo Service to anyone

I was checking several quotations regarding my recent move.
Mr [name removed by Sirelo] contact me by phone and explain to me the system work, given me three different options.
After that [name removed by Sirelo] was in charge for the logistics, sharing with me all the infomations i've requested.
The truck was on time, the driver professional and helpful, in Italy and UK, their made a moving a very beautiful experience

Me explicaron todo muy claramente y cumplieron lo acordado.

Sérieux et à l'écoute

COSTO TRASPORTO CONVENIENTE - ACCORDI RISPETTATI E CONSEGNA NEI TEMPI PREVISTI CON BUONA ASSISTENZA CARICO.

From start to finish they were very helpful and nothing was too much trouble for them

Simply perfect. They are very easy to deal with, always available and real troubleshooters. Should I need to move again, I know who I will contact! Thanks for this superb service!

Super efficace, super disponible. Tout c'est très bien passé de l'enlevement a la reception. Je referai appel a cette entreprise sans hesitation.

Buen servicio en general.

Our stuff has been collected on 3rd September. After more than two months, we keep waiting for it. From the moment we paid the whole fee, we got no more communications about the moving. They don't answer anymore to our emails and telephone calls. In New York bad weather has come, we had to buy everything again. Probably we are just unlucky, but we are worried a lot about our staff. Please, help.

Grazie ragazzi per il vostro aiuto.mi sono trovato benissimo, l'autista è stato gentile. La merce è arrivata in tempo e in ottimo stato.

Ottima comunicazione puntualità ggentilezza tariffe

Tout a était bien organisé.

Professional and reliable service at an affordable price. They have also been very flexible to accommodate some personal payment, collection and delivery requests. Special thanks to [name removed by Sirelo] who has always been available during the entire moving process.

perche in una giornata mi hanno organizzato un trasloco
la gentilezza e la disponibilita di questi ragazzi e da ammirare.
direi ottimo lavoro ragazzi
grazie ancora

Although the move hasn’t yet been completed, the two young men who came and collected our furniture and belongings were really good and very kind.

En términos generales estoy muy conforme con el servicio. Sin sorpresas. Para la recogida he pagado un servicio aparte para que busquen las cosas un día especifico. Lo que no me ha gustado demasiado es la inflexibilidad al momento de la entrega.. se suponia que seria sobre el 1/9, pero recien me lo entregaron el 17/9. Cuando les dije que en esa fecha me resultada muy difícil recibir las cosas, no me dieron opciones de entrega para otro día. La unica opcion era pagar un 50% mas de lo abonado para contrar un servicio que me entregue las cosas el dia que yo quisiera.

Despite the helpful communication setting up the move, the actual move proved to be flawed and caused a lot of distress to all involved. It was an agreed self load and appeared to be based on volume. All was loaded very well by ourselves and strapped securely with some help from the Polish driver (we had been told English speaking drivers and this driver was good but had little spoken English). There was still at least a third space left in the van and the van set off in excellent time. About half hour to an hour later the van returns and we receive call telling us the van is considerably overweight and things will have to be taken off! Apparently the move was based on weight and not volume! This was based on the driver’s ‘handling’ of the van as it was ‘sitting low on the tyres’ and could be subjected to huge fines at our expense if found to be overweight travelling through France. At no time had the driver (not speaking English) alerted us to this while loading. The van had not been weighed anywhere. We had no idea how much each item weighed so how could we know what to unload and, more importantly, where would we put these belongings as they were needed for the move. We were told we would have to pay for a second van if we wanted the things transported. Basically, we felt held to ransom. The van went off to wait somewhere for our decision and we felt we had no choice but to pay for a second van. We were told a second van had been sourced at short notice and the two vans had met and shared the load. We were told we would be sent photos to prove this and that we would also be sent proof of the weight verified by an actual weighing rather than a guesstimate. This did not happen so we just had to trust that the belongings were en route. The two vans did arrive on the day appointed although about 7 hours later than expected. On opening the vans it was very clear that the belongings had been slung in when transferred between vans and not strapped in, everything was upside down and several things were broken. The driver of the second van, also Polish, had his girlfriend along for the ride and was not helpful in the least - the other driver was very helpful. The company did reimburse for the broken items.

We were pleased with the service, the loading people on the day worked very efficiently. The support leading up to and throughout the move was excellent. We recommend this company to others.

The state of my things at arrival was not satisfactory

Entière satisfaction (suivi impeccable et enchantée du prestataire de service )

Hicieron su trabajo muy profesionalmente y en los plazos marcados. Tuve que pedir un transporte extra porque calculé mal el volumen y el peso, y me lo proporcionaron en horas.

Professionali, disponibili e sopratutto puntuali.

The move went smoothly with a quite brilliant and helpful driver.

Nothing got damaged and everything arrived.

Easy to deal with staff, [name removed by Sirelo] and [name removed by Sirelo], who answered emails immediately, even at weekends

Just an excellent experience.

Because I'm very satisfied and it's deserved. Excellent company !
I recently moved some furniture from Paris to Italy. Very satisfactory contact, offer and work since the beginning,
always available for explanations and helpful to find the best answer in order to solve any problem. Everything arrived safely and even in advance, most appreciable and remarkable.
Many thanks to Simone, Francesco and last but not least to Luca.
I sincerely recommend Traslo Service Ltd for prices, efficiency,
punctuality and professionalism.

Ditta e staff molto seri. Professionali, cortesi,e sempre disponibili.

Traslo Service Lts offers quality, yet affordable, moving services. They are courteous, efficient, fast and they deliver a fantastic service: the movers are kind and expert, are able to pack and unpack quickly and professionally.
We moved our goods from Scotland to Germany, and everything was great: no one single box was damaged.

excellent, je n'avais besoin que d'un déménagement partiel et cela était très bien et un prix très resonable.

Due to a crisis in availability of their own team, they used a local agent to pick up our goods, who was clumsy in his handling of breakable materials and packed them poorly, resulting on breakage of several elements from an irreplaceable dinner service. Another package failed to arrive, an item that had caused much interest among the packers!
We had been advised to take out insurance to cover valuble items and have them packed by the company. This was a mistake as all the less valuable items, packed by us arrived without harm.
It then transpired that the insurance only covered items for which a receipt could be furnished, not likely on objects bought decades ago.
In addition we had to wait for weeks for the delivery as the company had problems with their vehicles.
We are still awaiting resolution on this issue.

Hanno sempre risposte immediatamente le mie email tenendomi informata su ogni passo del trasloco.

I recently moved from London to Sardinia.
From the beginning they were professional and always available for clarifications and explanations. From the sales team to the delivery team there is always the feeling they will look after you and make sure that this process goes as smoothly as possible.
Collection and delivery dates were met (actually the delivery date was anticipated, quite a nice gift considering that it was during Christmas!) and even if there were some problems with some small boxes delivered (something that can obviously happen is these circumstances), Luca and his team were super-quick in dealing and solve the issue.
Definitely recommended!

I cannot fault anything at all from start to finish all people I dealt with from sales to customer support to the lorry driver all excellent

Tralso Service managed my moving very profesionally and with a price much cheaper than all the italian moving agencies. In 2 hours a received all my stuff from Milan to Berlin :-)

We are always worried about a move especially if it’s an international one but Traslo Service has been perfect from the beginning to the end :
- Top reactivity
- Dedicated contacts
- Perfect tempistic : respect of the timing and delay
- Great organization of the teams to pack and pick-up and to carry out and un-pack (very careful)
- Friendly staff
- Good price regarding the compset

Perfect experience !

Ottima gestione dei tempi e degli imprevisti. Massima disponibilità e sempre pronti a contattarti.

Una experience molto positiva,
Anche sera erot molto scettico fare un lavoro del genere online. Pero alle fine sono stato fortunato ad aver scelta la traslo service.Complimenti a Tuttle la squadra, in particolare alle traslochi police di casalnuovo Napoli.caserta. Giuseppe said stato bravissimo e molto efficiente e disponibile

The sales team were great and very efficient and not pushy in any way in trying to get me to increase my capacity that I paid for. The email and phone communication to confirm dates and progress were all dealt with quickly and accurately. The move co-ordinator spoke good English as well as although my Italian is actually ok, for something so important as my move, I wanted to ensure no possible communication errors.

The collection and delivery teams were very efficient and friendly as well.

Having to deal with an international moving isn't easy; actually, it could be quite stressful. For that reason I wanted a moving company which could take off from me the removal and delivering wage. Traslo Service has been great for us: they are trustful and reliable, and fast too. They have always been very quick to answer to all our questions and doubts and followed our moving directly step by step.
I fully recommend them.

Great work from Traslo Service. I just moved from Scotland to Italy and at the beginning I was a bit worried about my goods, but after the collection my worries disappeared. Everything went smooth, I really want to thank the removers as they were nice, kind, quick and professional. I also want to highlight the amazing customer service that I received from the office, available at all times. I didn't give 5 stars because this was my first move, I am not expert on this field and the price was higher than what I thought.

Excellent service!! I asked for a quote and I received a quick phone call from Simone. He proposed me three options and I chose the groupage service. My goods have been delivered on the scheduled time. Francesco and Luca constantly updated me on every detail of the move. All the guys have been kind and professional. Definitely recommended !!

Perfect service!! Everything arrived on time as promised. It was my second move so after the first bad experience with another company I decided to spend a bit more but it was definitely worth it! My father received the goods (he does not speak english) but the operation team speaks spanish and that helped a lot as they dealt directly with him. They also make me save money for the shuttle service quoted as my father use his friend's van for the last 300 metres because their truck was too big for our street. I definitely recommend them to everyone!!! Big thank to Estefano and Francesco!!

Good service and very human relationship with Traslo Service's team. Everything went well and pick up and delivery were perfect on time. The only thing I wish I knew before is that Traslo is not an actual moving society, they are an intermediary with actual moving companies. For our move they appointed a Polish society 'Kalnad' which was in contact with us the day before the move and during the process. Otherwise, nothing to say, good price, good follow up, clear explanations and very nice team.

Arranged a dedicated service with Simone. He was really polite, patience and explained all the ins and outs very well. I was kept informed every step of the way and I was contacted by Luca several times to let me know when the van was expected to arrive to pick up and deliver the items. The driver was extremely polite and helped us in organising the items. The van was clean.
It was the first time I used an international furniture delivery but I will certainly contact this one again in the future. Reasonable charges.

Good to deal with. We can’t fault these guy on this service.
We had a lot to move and we found that their approach from the beginning helpful and correct. We didn’t intend on going with the cheapest service, we don’t like companies that hide costs.
I had a lot of questions, which were always answered. The packing service was fine and the crew were considerate.

I have arranged with [name removed by Sirelo] a pick up around end of june, storage for 1month minimum and a delivery address to be confirmed between 1st and mid semptember; I was also offered 1month complimentary storage and I was told by [name removed by Sirelo] I would only pay for the weeks I used in the end; for my surprise I was contacted several times between 4th of july and 25th of august, by Mr. [name removed by Sirelo] (assistant travel coordinator), asking me to settle the payment and provide a delivery address while I was on the complimentary period (I still did not have a delivery address); in the end I was told it was for insurance purposes which did not make sense but I paid; I contacted [name removed by Sirelo] on september 1st to provide a delivery address and he said that I had missed a truck and therefore I would have to wait for the next one; after emailing [name removed by Sirelo] several times on Sept 11th he replied he would let me know once the truck departed and that an 18 metre truck would not have access to the address provided therefore I would have to arrange a shuttle service or alternatively Traslo could do it for £350 + VAT. It is impossible that an 18meter long truck fits in the majority of the streets so please be carefull with Traslo because they do not inform you. I also had to provide an alterative address (they ask you for coordinates from google maps) in which Francesco said it was fine. I contacted traslo several times to find out about any news on the delivery day since I had to organise a van. [name removed by Sirelo] contacted me on monday at 4pm to inform me that the delivery was going to be done the next day between 8am and 10am which did not give me any margin to organise; I was also told by [name removed by Sirelo] that the drivers would drive the van from the pick up place to my address; to my surprise the english drivers from 'Fred Phillips' were not informed and not insured to drive a different vehicle; also, they contacted me the day before to say that their lorry would not fit on the new address provided. This whole experience was a nightmare, Traslo is unreliable, these are office people only which do not have any clue on transportation issues and they are disorganized. i would reccomend Fred Phillips.
Service cost: £1,000

tutto e' stato ben organizzato, rispettati i tempi e il prezzo. personale qualificato e cordiale

We moved from Liverpool to Madrid.
We've moved too many times and none of us like the process of moving at all.
So, we already knew all the aspects involved in a large removal, nice that this was all understood well enough them all. In terms of the service, we found Traslo to be honest about cost and good to deal with. Thank you to Stefano, Francisco and the rest for organising a smaller dedicated delivery of the valuable toys, beds and the kids boxes to be delivered earlier than the rest of it all, well worth it.
They know I have already recommended them.

Terrible service. They proved to be unreliable, incredibly disorganized and partially dodgy service. They are NOT a moving company, they work as intermediaries and make a commission out of it: in my case, the job was done by “FRED PHILLIPS” moving company (who are actually quite good). Traslo service team was not able to coordinate pick-up and delivery dates, they voluntarily skipped the parking permit issues (both in London and Milan), they misquantified the cubic meters so I had to top-up money for extra (extra?! They proved the quantification!) stuff.. But the best happened in Milan. I (yes, me) had to rent a van as “shuttle service” because their truck could not fit the road.
Cherry on the top they damaged my bed and another small piece of furniture. The whole thing was a nightmare. I definitively recommend you not to use them – these guys have no clue how a moving should be done.

Eccellente supporto nella definizione delle esigenze e nei servizi personalizzati
Eccellente ditta in loco a Salerno per l'imballaggio e il carico
Eccellente trasporto, no danni, puntualità

excellent customer service thank you Simone. assigned one individual contact throughout process. movers were experts in advice for packing and very friendly. service overall exceeded our expectations and Simone also arranged appropriatemy sized vehicles for our steep road after researching our address.

Ragazzi eccezionali, disponibili, professionali e tempestivi. Ho avuto con loro un'esperienza eccezionale e senza stress. Hanno risolto ogni mio dubbio con semplicità facendosi carico di ogni mia perplessità come si farebbe con un parente!!! Il top!!! Sono soddisfattissima

I'm happy with the service because they kept the price promised on the quotation that I received from them and because they knew very well Roma. It was good that my husband could speak to them in Italian and I could speak to an English speaker. Price was higher than other quotes but not the most expencive one.

Li ho scelti perché italiani ma il trasloco è stato fatto da inglesi. Sempre in ritardo, anche di ore. Dovevano chiamare prima di arrivare ma non han chiamato. Tre scatoloni sono stati persi e ritrovati giorni dopo. Non hanno controllato che il camion entrasse nella via e la sera prima mi han detto che mi avrebbero addebitato l'uso di un van più piccolo.

Cambi data frequenti per effettuare il ritiro Merce. Devo ancora stabilire la data di consegna e mi riservo l'ultima stella quando avrò completato il trasloco.