We were extremely disappointed with the service from beginning to end. We were asked to pay the full amount before exchange of contracts and told verbally that the money would be transferred to another date if the move fell through. We then came across their T&Cs, which stated that part of the money would have been non-refundable. We were not comfortable doing this so we cancelled our original booking. When the move was more certain, the company accepted a booking much nearer to the time with full payment up front, for what they suggested would be a 2 day job. On the 2nd day of the 2-day move, they did not turn up until almost 4 hours late. We were told by the movers that they had been sent on another paid job. There was lots of packing still to do, dismantling furniture, and 2 trips to our new home. We paid out of pocket for a 2nd van as this was the only way the move was going ahead that day. After leaving us without almost 4 hours of paid work on moving day, they were ready to charg.. Read more
Pros and cons
Moved from Liverpool (United Kingdom) to Chester (United Kingdom).