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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
Reviews
67


Items have been broken (electric bathroom mirror) damaged in transit (2 x shoe racks) and the property damaged during the removals (broken spindles on the stairs).
I had to return to the property the following day and was aghast to realise that I needed two subsequent trips to collect a number of items that had been left behind (mirrors, kettle, mats, dustbins, pots, rugs, garden equipment). It was just as well I wasn't part of a chain as this would have been very awkward!
I have complained weekly since the move and had no response. I am therefore having to resort to small claims court.