Square One Relocations
97% of the users recommend this removal company
This removal company scores a 9.0 out of 46 reviews on other platforms.
Professional
37
Communication
29
Efficient
21
Planning
2
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About Square One Relocations
Square One Relocation is a full service relocation company which, through its offices in United Kingdom, USA and Romania, serves over 1000 customers ranging from private, corporate accounts and diplomats, with packing, transportation by SEA / AIR / ROAD & unpacking of personal effects as well as global mobility services - home & school search, orientation tours and immigration assistance.
The company has a global network of carefully selected and vetted partners in 35 countries across all 6 continents allowing us to deliver consistent services for our customers for the entire journey of their shipment.
THEIR VISION
Square One Relocation is a people company first and it is their business philosophy to treat each customer individually by providing the utmost discretion and safety when handling their personal belongings with care and by delivering the absolute best customer support possible.
They believe in their motto - "Moving lives not just boxes" -
Services
International removals
Type of Removal Company
We do not know whether this moving company subcontracts the moves or executes them with their staff and vans.
Reviews
Write a review 97% of the users recommend this removal company
This removal company scores a 9.0 out of 46 reviews on other platforms.
Type of Removal
131 out of 131 reviews shown
March 23, 2022
Excellent service from [name removed by Sirelo] He did a great job in trying to help sort out issues that I had as they were the local agents for my move from South Africa - Thank you! - can highly recommend !
Moved from Sandton (South Africa) to Manchester (United Kingdom)
Response of Square One Relocations
March 25, 2022
Good morning,
We thank you for your nice words and we wish you all the best in the UK
Team @ Square One Relocations
We thank you for your nice words and we wish you all the best in the UK
Team @ Square One Relocations
January 16, 2022
Best pricing. Honest and quick communications. Flexible arrangements. Understanding to my needs and requirements. Very helpful, knowledgeable and experienced in handling all stages of shipping. I am absolutely impressed with this company and will recommend to all my fellow colleagues, friends and family.
After 5 years of working as a teacher in the UAE, I decided to return home / make a new start in the UK. I accumulated quite a few things ... and felt attached (they are not worth much in value but I simply couldn't sell/leave them). Sure there were plenty of companies interested in business but their quotes were beyond reasonable/realistic. Finally, I found Square One and things went so much better than I expected.
From the beginning, they gave me the best quote + packing + pick up service. All the items were securely wrapped and nothing was damaged. They accommodated all my requests and I boarded my plane with just a small suitcase. I spent the next 2 months travelling and sure enough they kept me updated (even tho it was a crazy time ... with all the shut downs, delays and the whole world in chaos). I finally arrived UK and spent the next 2 months switching from place to place looking for a good job and trying to find a perfect place I could settle into.
When I am finally ready to receive everything, they delivered immediately. The extra charges / my share of delays/storing etc. fees were reasonable. They arrived on time. Everything was delivered ... in perfect condition. Nothing was missing or even damaged. They didn't demand anything (no excuses, no forcing / tip-asking nasty tricks). All in all, this is the best shipping experience I have ever had in my life. I wish them all the success and continuing work in this sector. I will be using them in the future and will recommend their service to anyone. Thank you very much!
After 5 years of working as a teacher in the UAE, I decided to return home / make a new start in the UK. I accumulated quite a few things ... and felt attached (they are not worth much in value but I simply couldn't sell/leave them). Sure there were plenty of companies interested in business but their quotes were beyond reasonable/realistic. Finally, I found Square One and things went so much better than I expected.
From the beginning, they gave me the best quote + packing + pick up service. All the items were securely wrapped and nothing was damaged. They accommodated all my requests and I boarded my plane with just a small suitcase. I spent the next 2 months travelling and sure enough they kept me updated (even tho it was a crazy time ... with all the shut downs, delays and the whole world in chaos). I finally arrived UK and spent the next 2 months switching from place to place looking for a good job and trying to find a perfect place I could settle into.
When I am finally ready to receive everything, they delivered immediately. The extra charges / my share of delays/storing etc. fees were reasonable. They arrived on time. Everything was delivered ... in perfect condition. Nothing was missing or even damaged. They didn't demand anything (no excuses, no forcing / tip-asking nasty tricks). All in all, this is the best shipping experience I have ever had in my life. I wish them all the success and continuing work in this sector. I will be using them in the future and will recommend their service to anyone. Thank you very much!
Moved from Dubai (United-Arab Emirates) to London (United Kingdom)
Response of Square One Relocations
January 18, 2022
Good afternoon,
We thank you for your comments and happy we could assist with your move
Wish you all the best,
Team @ Square One Relocations
We thank you for your comments and happy we could assist with your move
Wish you all the best,
Team @ Square One Relocations
January 10, 2022
Square One did a fantastic job with my move! They are reliable, professional and very efficient. They took all of the stress out of my move and I couldn't be happier.
Moved from London (United Kingdom) to London (United Kingdom)
Response of Square One Relocations
January 10, 2022
Good afternoon,
We thank you for your comments and happy we could assist with your move
Wish you all the best,
Team @ Square One Relocations
We thank you for your comments and happy we could assist with your move
Wish you all the best,
Team @ Square One Relocations
December 20, 2021
We moved from London to Bogota, Colombia. My bass came in very good condition! Thanks to [name removed by Sirelo] for his availability. He can be reached very easily and he answers the different questions very quickly!
availability of [name removed by Sirelo]
good packaging
Moved from Londres (United Kingdom) to Bogota (Colombia)
Response of Square One Relocations
December 21, 2021
Good afternoon,
We thank you for your comments and happy we could assist with your relocation to Bogota, Colombia
Wish you all the best,
Team @ Square One Relocations
We thank you for your comments and happy we could assist with your relocation to Bogota, Colombia
Wish you all the best,
Team @ Square One Relocations
December 8, 2021
Everything went as planned. All throughout the process I was kept up to date on plans and progress.
Honest
Reliable
Moved from Staines- Upon-thames (United Kingdom) to Durban (South Africa)
Response of Square One Relocations
December 9, 2021
Good morning,
We thank you for your comments and happy we could assist
Wish you all the best,
Team @ Square One Relocations
We thank you for your comments and happy we could assist
Wish you all the best,
Team @ Square One Relocations
December 2, 2021
I engaged with Square back in May for my planned departure from London in June of 2021. Despite the short notice they were able to accommodate and got me all the documents that I needed. The packing team showed up early and were the best packers I have had the pleasure to deal with.
Then the not so fun part. It took 5 months for me to get my items. However, this was not directly the fault of Square. The subcontractor they used in the US left my goods sitting in their site for over two months due to infrequent shipments to my area. Begs the question why they took the job. But anywho, after escalating with [name removed by Sirelo] and team, they put pressure on the US group to deliver my goods, which they did withing 3-4 weeks after raising the issue. Considering the delays across the board in moving and supply chain, I will call it a win.
I would recommend them to anyone doing a move, but be patient, the world moves a bit slower these days.
Then the not so fun part. It took 5 months for me to get my items. However, this was not directly the fault of Square. The subcontractor they used in the US left my goods sitting in their site for over two months due to infrequent shipments to my area. Begs the question why they took the job. But anywho, after escalating with [name removed by Sirelo] and team, they put pressure on the US group to deliver my goods, which they did withing 3-4 weeks after raising the issue. Considering the delays across the board in moving and supply chain, I will call it a win.
I would recommend them to anyone doing a move, but be patient, the world moves a bit slower these days.
The team that packed my belongings were excellent. Not one item damaged.
[name removed by Sirelo] was very responsive throughout the process
Moved from St. Albans (United Kingdom) to Denver (United States)
Response of Square One Relocations
December 2, 2021
Good morning,
We thank you for your comments and understanding concerning the delays at destination.
Wish you all the best,
Team @ Square One Relocations
We thank you for your comments and understanding concerning the delays at destination.
Wish you all the best,
Team @ Square One Relocations
November 26, 2021
Square One worked with me during the pandemic to move my belongings from a storage unit in West London to my new rental villa in Bali. The entire process was done remotely and worked without any issues. I really appreciated the very prompt communication with Marius who ensured I was kept up to speed and provided photos during the pack-up to assure me things were proceeding as planned. A very positive all around experience.
Handled everything remotely
Competitive price
Due to global container shortage took a few weeks linger than planned.
Moved from London (United Kingdom) to Bali (Indonesia)
Response of Square One Relocations
November 29, 2021
Good morning,
We thank you for your comments and we are happy we had the opportunity to assist with your relocation from UK to Bali
Wish you all the best,
Team @ Square One Relocations
We thank you for your comments and we are happy we had the opportunity to assist with your relocation from UK to Bali
Wish you all the best,
Team @ Square One Relocations
October 9, 2021
Square One & [name removed by Sirelo] did a fantastic job of moving our house from London to the South Florida, USA in March of this year.
We initially completed a virtual walkthrough in which the estimates provided were not too low, but also not too high compared to other movers. The Square One team did a very good job of estimating the size requirements and made me feel comfortable with the choice.
All communication leading up to the move was crystal clear, arriving on time, and doing an impeccable job of breaking down all furniture, organizing parts, and wrapping all valuables safe and secure. I appreciated [name removed by Sirelo]'s candor when we spoke, as well as his near constant availability. Other providers felt more 'corporate' and measured, whereas Marius is 'real' and expressive. I appreciated this about our relationship.
The delivery of our freight could have been a nightmare post-covid, but [name removed by Sirelo] and team skillfully managed to deliver our goods on the week.
The team he partnered with in South Florida were amazing as well. They had another load in the back of their truck and the level of professionalism of a Square One pack versus whatever company handled the one alongside ours was very noticeable and the team commented how well Square One had organized the move. They skillfully unpackaged and installed all our furniture, placing it with respect and care.
A+ job [name removed by Sirelo] & team. Thanks again!
We initially completed a virtual walkthrough in which the estimates provided were not too low, but also not too high compared to other movers. The Square One team did a very good job of estimating the size requirements and made me feel comfortable with the choice.
All communication leading up to the move was crystal clear, arriving on time, and doing an impeccable job of breaking down all furniture, organizing parts, and wrapping all valuables safe and secure. I appreciated [name removed by Sirelo]'s candor when we spoke, as well as his near constant availability. Other providers felt more 'corporate' and measured, whereas Marius is 'real' and expressive. I appreciated this about our relationship.
The delivery of our freight could have been a nightmare post-covid, but [name removed by Sirelo] and team skillfully managed to deliver our goods on the week.
The team he partnered with in South Florida were amazing as well. They had another load in the back of their truck and the level of professionalism of a Square One pack versus whatever company handled the one alongside ours was very noticeable and the team commented how well Square One had organized the move. They skillfully unpackaged and installed all our furniture, placing it with respect and care.
A+ job [name removed by Sirelo] & team. Thanks again!
Moved from London (United Kingdom) to West Palm Beach (United States)
Response of Square One Relocations
October 10, 2021
Good afternoon,
We thank you for your nice words and we are happy we were able to assist with your relocation from UK to the sunny Florida
Wish you all the best,
Team @ Square One Relocations
We thank you for your nice words and we are happy we were able to assist with your relocation from UK to the sunny Florida
Wish you all the best,
Team @ Square One Relocations
October 8, 2021
Right from the get go when I had asked for and were reviewing quotes for my overseas move from London to Hong Kong, [names removed by Sirelo] have just been fantastic. Very professional, knowledgeable, friendly and quick with a very competitive quote. They came back to me almost instantaneously with every query I ever had and they were incredibly patient. And the 2 men who came to do the actual moving were also just as professional and were very quick and efficient with all the packing and moving. [names removed by Sirelo] just made what is a very stressful ordeal a lot smoother and easier, they certainly helped curb my stress and frustration with this move. Thank you both again so much for being so great with everything. I highly recommend Square One Relocations to anyone and would no doubt be using them if I ever moved again (which I hope won’t be for a long while :) ).
Professional and Knowledgeable and Quick
Friendly and Patient and Efficient
Don’t have any to say
Moved from London (United Kingdom) to Hong Kong (Hong Kong)
Response of Square One Relocations
October 8, 2021
Good afternoon,
We thank you for your nice words and we are happy to assist with your relocation from UK to HK
Wish you all the best,
Team @ Square One Relocations
We thank you for your nice words and we are happy to assist with your relocation from UK to HK
Wish you all the best,
Team @ Square One Relocations
October 7, 2021
The movers packing our stuff were very good and efficient. Due to the pandemic we got quite delayed and had to get the shipment stored in the arriving city for a while, which the company arranged. Delivery and unpacking went very well and the movers were incredibly helpful.
Communication
Service
Moved from Cambridge (United Kingdom) to Singapore (Singapore)
Response of Square One Relocations
October 7, 2021
Good evening,
We are happy we were able to assist with your relocation from UK to Singapore
Wish you all the best,
Team @ Square One Relocations
We are happy we were able to assist with your relocation from UK to Singapore
Wish you all the best,
Team @ Square One Relocations
September 5, 2021
We are very pleased with the services provided and would highly recommend. [name removed by sirelo] is great to work with - he is professional, knowledgeable, responsive, friendly and passionate about what he does.
Responsive and efficient
Good value for money
Moved from Manchester (United Kingdom) to Dubai (United-Arab Emirates)
Response of Square One Relocations
September 5, 2021
Good evening,
We are happy we were able to assist with your relocation from UK to UAE
Wish you all the best,
Team @ Square One Relocations
We are happy we were able to assist with your relocation from UK to UAE
Wish you all the best,
Team @ Square One Relocations
August 14, 2021
I used Square One Relocations for my move from Malaysia to the UK. Although there was quite a delay in receiving our shipment due to movement restrictions imposed for covid, Mr [name removed by Sirelo] was fantastic. There was a bit of confusion with delivery date to my home with the agent in Malaysia but Mr [name removed by Sirelo] had it sorted within a couple of hours and had the date changed to the day that was most convenient for me. He kept me informed right upto the arrival of the 2 delivery guys. Who again were fantastic. Very fast and efficient. So I would definitely recommend Square One Relocations to anyone looking to move with a company that is reliable and keeps you informed right up until your goods arrive at your door.
Excellent customer service and care.
Fast, efficient delivery
Moved from Kuala Lumpur (Malaysia) to Midlands (United Kingdom)
Response of Square One Relocations
August 17, 2021
Good afternoon,
We are happy we were able to assist with your relocation from Malaysia to UK
Wish you all the best,
Team @ Square One Relocations
We are happy we were able to assist with your relocation from Malaysia to UK
Wish you all the best,
Team @ Square One Relocations
July 12, 2021
[Name removed by Sirelo], my contact at One Relocation, is always available and provides a real one-to-one quality of service feel. Brexit made it for a challenging process but One Relocation always kept me informed and alerted me of any new development. I highly recommend One Relocation and will surely use them again whenever I have to move.
Always available
Always try to accommodate
Moved from London (United Kingdom) to Pau (France)
Response of Square One Relocations
July 12, 2021
Good afternoon,
We are happy we were able to assist with your relocation to France and that shipment arrived safe and well.
Wish you all the best,
Team @ Square One Relocations
We are happy we were able to assist with your relocation to France and that shipment arrived safe and well.
Wish you all the best,
Team @ Square One Relocations
May 5, 2021
We used Square One Relocation to move from UK to Romania and it wasn’t easy, because of Brexit but [name removed by Sirelo] made things easier and he was professional and always answered all of my questions really quick and he always kept me informed and on the collection day his team of 3 guys were very quick, professional and did a great job.
Moved from Chelmsford (United Kingdom) to Constanta (Romania)
Response of Square One Relocations
May 6, 2021
Good afternoon,
We are happy we were able to assist with your relocation to Romania and that shipment arrived safe and well.
Wish you all the best,
Team @ Square One Relocations
We are happy we were able to assist with your relocation to Romania and that shipment arrived safe and well.
Wish you all the best,
Team @ Square One Relocations
April 19, 2021
I used Square One Relocations to move from UK to Japan. I selected them based on their cost and reviews, and the fact [name removed from Sirelo] was very helpful from the time of making quotes.
I selected the self pack option as I was on the budget but the crew who turned up on the day to pick the stuff up kindly repacked some of the items I packed very poorly, or were too big for me to pack on my own, for no additional cost.
I was asked for about 5% extra after everything was picked up to guarantee a spot on a ship (this was just before the shipping crisis of early 2021) which I paid with reservation, but this turned out to be the right decision as most other shipments to Japan were delayed by 2-3 months where as ours were only delayed by a couple of weeks.
I had 95 miscellaneous boxes and they all cleared through customs without any problems and no breakage. Delivery crew in Japan was very efficient.
I selected the self pack option as I was on the budget but the crew who turned up on the day to pick the stuff up kindly repacked some of the items I packed very poorly, or were too big for me to pack on my own, for no additional cost.
I was asked for about 5% extra after everything was picked up to guarantee a spot on a ship (this was just before the shipping crisis of early 2021) which I paid with reservation, but this turned out to be the right decision as most other shipments to Japan were delayed by 2-3 months where as ours were only delayed by a couple of weeks.
I had 95 miscellaneous boxes and they all cleared through customs without any problems and no breakage. Delivery crew in Japan was very efficient.
Moved from Surrey (United Kingdom) to Himi (Japan)
Response of Square One Relocations
April 19, 2021
Good afternoon,
We are very happy we were able to assist with your relocation to Japan and we say thank you for trusting us.
Wish you all the best,
Team @ Square One Relocations
We are very happy we were able to assist with your relocation to Japan and we say thank you for trusting us.
Wish you all the best,
Team @ Square One Relocations
April 4, 2021
Responsive, professional and pragmatic mover, all our stuff arrived undamaged, although with a bit of delay versus original plan. [Name removed from Sirelo] and his team were great on the day of the move itself, super efficient.
Responsive, professional and pragmatic mover, all our stuff arrived undamaged
Our belongings arrived quite late versus what we expected. Given this was an international removal we are not sure where things went wrong.
Moved from London (United Kingdom) to Tokyo (Japan)
Response of Square One Relocations
April 6, 2021
Good morning,
Thank you for giving the opportunity to be at your service concerning your relocation to Tokyo. Regarding the delays we apologies they happened but unfortunately were not related to our company as more to the schedule of the sea carrier which we have no control over it.
Once again many thanks and wish you all the best in Japan
Best regards
Thank you for giving the opportunity to be at your service concerning your relocation to Tokyo. Regarding the delays we apologies they happened but unfortunately were not related to our company as more to the schedule of the sea carrier which we have no control over it.
Once again many thanks and wish you all the best in Japan
Best regards
March 9, 2021
The best moving company I have dealt with in my life (and I have moved across 11 countries!). They were very careful and diligent when carrying and unpacking the items and extremely professional in their work. Given how stressful moves can be, they really made the entire experience more enjoyable. My large furniture didn't fit up the stairs of the building, so they immediately acted on it and came up with a solution by arranging a company specialized in dismantling furniture. Very happy with their service!
Punctual
Professional
Moved from Dubai (United-Arab Emirates) to London (United Kingdom)
Response of Square One Relocations
March 10, 2021
Good morning,
We thank you for giving us the opportunity to be at your service and we hope you settled well in London
Best regards
We thank you for giving us the opportunity to be at your service and we hope you settled well in London
Best regards
February 1, 2021
No hesitation in recommending them, very professional and organised. Providing a high quality international relocation service at a very fair price. My move from London to Bucharest was a breeze thanks to them.
Organised
Careful
Moved from London (United Kingdom) to Bucharest (Romania)
Response of Square One Relocations
February 2, 2021
Good morning,
We thank you for giving us the opportunity to be at your service and we hope you settled well in Bucharest
Best regards
We thank you for giving us the opportunity to be at your service and we hope you settled well in Bucharest
Best regards
January 23, 2021
Communicated responsively and promptly, ground staff are polite, respectful, attentive, helpful, kind, organised and good team work very efficient.
Attentive
Efficient
Moved from Wuzhou (China) to Oxford (United Kingdom)
Response of Square One Relocations
January 25, 2021
Good evening,
We thank you for giving us the opportunity to be at your service and we hope you settled well in UK
Best regards
We thank you for giving us the opportunity to be at your service and we hope you settled well in UK
Best regards
December 30, 2020
Our experience with Square One Relocations, and their agent in New York, was very positive throughout the process.
We had a relatively small shipment of ~20 boxes, which amounted to roughly 1 cubic meter. [name removed by Sirelo] was extremely quick at providing an initial quote and follow-up information, and, unlike many competitors that have minimum shipment sizes/invoice amounts, the quote was for exactly what we were shipping.
Pick-up and final delivery was painless and professional. The boxes were already packed and wrapped, which smoothed out the process.
All in all, the shipment took about 2 months from door to door, which suited us well.
We had a relatively small shipment of ~20 boxes, which amounted to roughly 1 cubic meter. [name removed by Sirelo] was extremely quick at providing an initial quote and follow-up information, and, unlike many competitors that have minimum shipment sizes/invoice amounts, the quote was for exactly what we were shipping.
Pick-up and final delivery was painless and professional. The boxes were already packed and wrapped, which smoothed out the process.
All in all, the shipment took about 2 months from door to door, which suited us well.
Prompt communication
Precise quote
Moved from London (United Kingdom) to New York (United States)
Response of Square One Relocations
December 30, 2020
Good evening,
We thank you for giving us the opportunity to be at your service and we hope you settled well in New York
Best regards
We thank you for giving us the opportunity to be at your service and we hope you settled well in New York
Best regards
December 16, 2020
Excellent from beginning to end. [Names removed by Sirelo] kept me up to date at all times and their additional packing service was very efficient. A friendly team who put themselves out to provide fantastic customer service.
Customer Service
Cost
None
Moved from Bromley (United Kingdom) to Jeju Island (South Korea)
Response of Square One Relocations
December 16, 2020
Good evening,
We thank you for giving us the opportunity to be at your service, we always try to do our very best and we hope you settled well in South Korea
Best regards
We thank you for giving us the opportunity to be at your service, we always try to do our very best and we hope you settled well in South Korea
Best regards
December 15, 2020
I was very happy with the service provided by Square One Relocations. They were very proactive with all aspects of communications around the move process, and the guys who packed all my furniture were great. Their Australian agent handled the Sydney side of the move well.
Communication
Value
Moved from London (United Kingdom) to Sydney (Australia)
Response of Square One Relocations
December 15, 2020
Good evening,
We thank you for giving us the opportunity to be at your service, we always try to do our very best and we hope you settled well in Australia
Best regards
We thank you for giving us the opportunity to be at your service, we always try to do our very best and we hope you settled well in Australia
Best regards
December 7, 2020
I had a great experience from start to finish, even though it was a long period, I was kept up dated and was able to maintain communication to keep getting updated.
Great value
Good customer service
Moved from London (United Kingdom) to Melbourne (Australia)
Response of Square One Relocations
December 8, 2020
Good evening,
We thank you for giving us the opportunity to be at your service, we always try to do our best and we wish you all the best in Australia
Best regards
We thank you for giving us the opportunity to be at your service, we always try to do our best and we wish you all the best in Australia
Best regards
December 7, 2020
Exceptional service, prompt responses, no errors. [Name removed by Sirelo] could not have been more accomodating or more helpful.
Communication
None
Moved from London (United Kingdom) to Melbourne (Australia)
Response of Square One Relocations
December 8, 2020
Good evening,
We thank you for giving us the opportunity to be at your service, we always try to do our best and we wish you all the best in Australia
Best regards
We thank you for giving us the opportunity to be at your service, we always try to do our best and we wish you all the best in Australia
Best regards
December 3, 2020
[Name removed by Sirelo] was amazing. He answered every email promptly despite me sending him loads! The packing guys [names removed by Sirelo] were fast and professional and friendly. They were in and out in no time.
This is a big move for us so it was important we ahd the current people for the job and they certainly were. I would highly recommend these guys
This is a big move for us so it was important we ahd the current people for the job and they certainly were. I would highly recommend these guys
Fast and friendly
Professional
Moved from London (United Kingdom) to Dubai (United-Arab Emirates)
Response of Square One Relocations
December 3, 2020
Good afternoon,
We thank you for giving us the opportunity to be at your service, we always try to do our best and we wish you all the best in Dubai
Best wishes
We thank you for giving us the opportunity to be at your service, we always try to do our best and we wish you all the best in Dubai
Best wishes
December 2, 2020
[Name removed by Sirelo] has been fantastic throughout. Clear and prompt communication and his team were so professional. Will definitely recommend Square One.
Moved from Kent (United Kingdom) to Dubai (United-Arab Emirates)
Response of Square One Relocations
December 3, 2020
Good afternoon,
We thank you for giving us the opportunity to be at your service, we always try to do our best and we wish you all the best in Dubai
Best wishes
We thank you for giving us the opportunity to be at your service, we always try to do our best and we wish you all the best in Dubai
Best wishes
December 1, 2020
DO NOT go with this company if you want to be treated with any respect
I have never expirienced such rude customer service EVER, especially from the director [name removed by Sirelo]. He cuts you off while your talking to him, is very defensive even about simple questions, aggressive and is very uncomfortable/ unpleasant to speak to. This happened on every occasion that I spoke to him. When I told him calmly that he was giving me such bad attitude he continued and tried to turn it around on me when I was the only calm person in that conversation. Terrible.
Further to that, while we had our furniture dropped off, there was one team member, who sounded like [name removed by Sirelo], who was so rude. He had a horrible attitude, rolling his eyes, huffing, scoffing and smirking, while he was doing his job and I was directing him on where items went.
I was moving by myself without my partner and I would have expected better service from him as he seemed to be their team leader that day. Instead he made me feel so uncomfortable during the process that I just asked them not to bother doing the complete unpack I paid for, simply just to get them (him) out of my house ASAP. Moving is a stressful thing as it is, and this made the whole thing so much worse and I spent so much extra time unpacking then I needed to as I didn't feel compfortable with him AT ALL.
Such a shame as the other two men were lovely but his attitude overshone this completely.
If I could I woun't give ANY stars.
I have never expirienced such rude customer service EVER, especially from the director [name removed by Sirelo]. He cuts you off while your talking to him, is very defensive even about simple questions, aggressive and is very uncomfortable/ unpleasant to speak to. This happened on every occasion that I spoke to him. When I told him calmly that he was giving me such bad attitude he continued and tried to turn it around on me when I was the only calm person in that conversation. Terrible.
Further to that, while we had our furniture dropped off, there was one team member, who sounded like [name removed by Sirelo], who was so rude. He had a horrible attitude, rolling his eyes, huffing, scoffing and smirking, while he was doing his job and I was directing him on where items went.
I was moving by myself without my partner and I would have expected better service from him as he seemed to be their team leader that day. Instead he made me feel so uncomfortable during the process that I just asked them not to bother doing the complete unpack I paid for, simply just to get them (him) out of my house ASAP. Moving is a stressful thing as it is, and this made the whole thing so much worse and I spent so much extra time unpacking then I needed to as I didn't feel compfortable with him AT ALL.
Such a shame as the other two men were lovely but his attitude overshone this completely.
If I could I woun't give ANY stars.
The other part of the moving team were nice - shame about the leader
Terrible service from Director
Terrible service from who seemed like the leader of the moving team
Moved from Gold Coast (Australia) to Bristol (United Kingdom)
Response of Square One Relocations
December 1, 2020
Dear Mrs Higton,
When you called our office you asked questions about the second shipment to be delivered and we have simply advised you we have no information about it yet you continue asking to look into our warehouse for something no one informed us about.
Regarding the Team Leader on your delivery date we have checked the feedback form you filled and there is no mentioning of those issues but we will still ask him to get his version of events.
Also regarding unpacking services just wanted to advise that we were not even paid by the agent to do that just to deliver into the residence still we did some of it for free.
Wish you all the best in UK!
Best regards
When you called our office you asked questions about the second shipment to be delivered and we have simply advised you we have no information about it yet you continue asking to look into our warehouse for something no one informed us about.
Regarding the Team Leader on your delivery date we have checked the feedback form you filled and there is no mentioning of those issues but we will still ask him to get his version of events.
Also regarding unpacking services just wanted to advise that we were not even paid by the agent to do that just to deliver into the residence still we did some of it for free.
Wish you all the best in UK!
Best regards
November 22, 2020
Extra costs when shipment arrived in UK, shipment arrived 4 Nov 20 , we provided all required info by 7 Nov 20 , but shipment was only released 21 Nov 20 , we were charged over £800 extra for demurage , which was not our cause for delay !
Efficient service
Broken cases on receipt
Removal men did not wear masks during Covid restrictions
Moved from Dubai (United-Arab Emirates) to Chesterfield (United Kingdom)
Response of Square One Relocations
November 23, 2020
Good evening,
Just to clarify the things mentioned in your review so everyone has a full picture:
1. Shipment was only released on the 21/11/2020 by the shipping line / port due to the major congestion at London Gateway, fact which is well known and have been reported in the media.
2. Demurrage charges were charged by the shipping line and port authority NOT by us, we've only passed the cost and we as any other moving company in the world have no control over it.
3. Regarding for wearing the mask all members of our crew told us they did when in the house so we resent your statement.
4. Regarding any broken items as we have delivered the shipment directly from container we kindly suggest you discuss with your booking agent in UAE as they did the packing, it is not our fault they arrived damaged.
We wish you all the best in UK
Yours truly,
Just to clarify the things mentioned in your review so everyone has a full picture:
1. Shipment was only released on the 21/11/2020 by the shipping line / port due to the major congestion at London Gateway, fact which is well known and have been reported in the media.
2. Demurrage charges were charged by the shipping line and port authority NOT by us, we've only passed the cost and we as any other moving company in the world have no control over it.
3. Regarding for wearing the mask all members of our crew told us they did when in the house so we resent your statement.
4. Regarding any broken items as we have delivered the shipment directly from container we kindly suggest you discuss with your booking agent in UAE as they did the packing, it is not our fault they arrived damaged.
We wish you all the best in UK
Yours truly,
November 19, 2020
Respect of the contrat, availability of commercial in UK and company representative in Cambodia. Professional staff from the move out to the move in.
Professional staff
nothing broken
Moved from Perivale (United Kingdom) to Phnom Penh (Cambodia)
Response of Square One Relocations
November 19, 2020
Good morning
We thank you for giving us the opportunity to be at your service and we wish you all the best in Cambodia
Best wishes
We thank you for giving us the opportunity to be at your service and we wish you all the best in Cambodia
Best wishes
November 17, 2020
Contact person (name removed by Sirelo) was always responded promptly to any queries I had and was most helpful with the delivery aspect.
Prompt responses
Thoughtful delivery
Moved from Abuja (Nigeria) to London (United Kingdom)
Response of Square One Relocations
November 19, 2020
Good morning,
We thank you for giving us the opportunity to be at your service once again.
Best wishes
We thank you for giving us the opportunity to be at your service once again.
Best wishes
October 23, 2020
Flexible, attentive, bring appropriate answers to your needs and adapt to make it the best.
They really analysed our need and they tried to find the best solution for the fastest move from Belgium to Djibouti 20 days.
I hope they will be having direct handling in some African country because it will be better to have them dealing from A to B.
They really analysed our need and they tried to find the best solution for the fastest move from Belgium to Djibouti 20 days.
I hope they will be having direct handling in some African country because it will be better to have them dealing from A to B.
timely
well managed
They were dependent on local companies in Djibouti
Moved from Brussels (Belgium) to Djibouti (Djibouti)
Response of Square One Relocations
October 27, 2020
Good afternoon
We thank you for giving us the opportunity to be at your service once again.
Best wishes
We thank you for giving us the opportunity to be at your service once again.
Best wishes
October 16, 2020
Because they are fast and reliable, carrying for your goods, very knowledgeable at what they do (I rarely saw someone getting almost any kind a sofa through any kind a door without touching anything) and absolutely trustworthy! True professionals.
Promptitude, realizability, carrying.
Impeccable service; for super value for money!
Moved from London (United Kingdom) to London (United Kingdom)
Response of Square One Relocations
October 18, 2020
Good afternoon
We thank you for giving us the opportunity to be at your service once again.
Best wishes
We thank you for giving us the opportunity to be at your service once again.
Best wishes
October 12, 2020
Impeccable service from beginning to end. Square One Relocations kept me informed throughout my move and were accessible at all times. Queries were answered promptly. The staff were hardworking and friendly completing their work quickly and with no fuss.
Professional
Great service
Moved from Dubai (United-Arab Emirates) to Reading (United Kingdom)
Response of Square One Relocations
October 13, 2020
Good afternoon
We thank you for giving us the opportunity to be at your service.
Best wishes
We thank you for giving us the opportunity to be at your service.
Best wishes
October 5, 2020
Very careful with unpacking and thorough with communication and documentation required
Moved from Mansfield (United States) to Southampton (United Kingdom)
Response of Square One Relocations
October 5, 2020
Good afternoon
Thank you for giving us the opportunity to be at your service.
Wishing you all the best in UK
Thank you for giving us the opportunity to be at your service.
Wishing you all the best in UK
October 1, 2020
Thanks
All delivered intact and very good service. All packing excellent Quite satisfied . Crockery and kitchen items packed very well.
All delivered intact and very good service. All packing excellent Quite satisfied . Crockery and kitchen items packed very well.
Moved from Abu Dhabi (United-Arab Emirates) to Birmingham (United Kingdom)
Response of Square One Relocations
October 1, 2020
Good morning
Thank you for giving us the opportunity to be at your service.
Wishing you all the best
Thank you for giving us the opportunity to be at your service.
Wishing you all the best
September 30, 2020
Everything went very smoothly, goods were delivered on time by a very courteous, thoughtful and professional team. We had nothing broken and all packages arrived in perfect shape.
I was really pleased with their services, regular updated about my shipment and prompt response to every email I sent.
I have had many international moves and will not hesitate to recommend their services to others looking to relocate. Thank you [name removed by Sirelo].
I was really pleased with their services, regular updated about my shipment and prompt response to every email I sent.
I have had many international moves and will not hesitate to recommend their services to others looking to relocate. Thank you [name removed by Sirelo].
Courteous, Professional and helpful
Moved from Abu Dhabi (United-Arab Emirates) to Manchester (United Kingdom)
Response of Square One Relocations
October 1, 2020
Good morning
Thank you for giving us the opportunity to be at your service.
Wishing you all the best
Thank you for giving us the opportunity to be at your service.
Wishing you all the best
September 29, 2020
Well organised. Trustworthy. Good time management and professional workers. Facilitate the moving process
Honest
Professional
Moved from Ajman (United-Arab Emirates) to London (United Kingdom)
Response of Square One Relocations
September 30, 2020
Good morning
Thank you for giving us the opportunity to be at your service.
Wish you all the best in London
Thank you for giving us the opportunity to be at your service.
Wish you all the best in London
September 29, 2020
Square One have been very responsive every time I have been in touch with them from initial contact, packing, shipment and container information right through to shipment delivery. [Name removed by Sirelo] is truly a man of his word and went above and beyond in getting our shipment to us. There was an issue with the company which handled our delivery once in the US and some damage, but we contacted [Name removed by Sirelo] who helped us take care of this including insurance refund.
The Square One team were very well equipped in packaging our items, it was pleasure working with them and do not hesitate to recommend their services for others who are looking for a relocation company. Thanks Marius!
The Square One team were very well equipped in packaging our items, it was pleasure working with them and do not hesitate to recommend their services for others who are looking for a relocation company. Thanks Marius!
On time, great packaging, sent pictures of shipment and kept us informed all the way.
Handling by the US company. Which should now be resolved.
Moved from London (United Kingdom) to San Francisco (United States)
Response of Square One Relocations
September 30, 2020
Good morning
Thank you for giving us the opportunity to be at your service.
Wish you all the best in San Francisco
Thank you for giving us the opportunity to be at your service.
Wish you all the best in San Francisco
September 20, 2020
Everything arrived in tact + everything was also packed by them. Very efficient and fast. Highly recommendable.
Moved from London (United Kingdom) to Vienna (Austria)
Response of Square One Relocations
September 21, 2020
Good morning
Thank you for giving us the opportunity to be at your service.
Wish you all the best in Vienna
Thank you for giving us the opportunity to be at your service.
Wish you all the best in Vienna
September 16, 2020
Very professional, on-time delivery, Very Supportive personnel throughout the process in the UK. Quick and efficient unpacking!
Professional
Efficient
Moved from Dubai (United-Arab Emirates) to London (United Kingdom)
Response of Square One Relocations
September 21, 2020
Good morning,
Thank you for giving us the opportunity to be at your service.
Wish you all the best in London
Thank you for giving us the opportunity to be at your service.
Wish you all the best in London
September 7, 2020
Regular email updates. They arrived on time, were very professional, helpful and courteous while delivering and unpacking. I am a single mum and had felt very apprehensive about being there in my own but I felt safe with the team.
Courteous
On time
Moved from Toowoomba (Australia) to West Sussex (United Kingdom)
Response of Square One Relocations
September 7, 2020
Good afternoon
Thank you for giving us the opportunity to be at your service.
Wish you all the best
Thank you for giving us the opportunity to be at your service.
Wish you all the best
September 4, 2020
[Names removed by Sirelo] really helped me through a difficult time where I had to move my things across the world during a pandemic. They were very efficient with replies. The packing was absolutely secure, I had no damages. Everything ran smoothly.
Moved from London (United Kingdom) to Singapore (Singapore)
Response of Square One Relocations
September 7, 2020
Good afternoon
Thank you for giving us the opportunity to be at your service.
Wish you all the best in Singapore
Thank you for giving us the opportunity to be at your service.
Wish you all the best in Singapore
September 1, 2020
Everything went very smoothly. the packing was done very well, no space wasted while everything was well protected.
Once delivered, we had nothing broken and all packages arrived in perfect shape.
Once delivered, we had nothing broken and all packages arrived in perfect shape.
Right on time, from start to finish
professional crew handled everything carefully. They literally needed to supervision
Moved from Vienna (Austria) to Bucharest (Romania)
Response of Square One Relocations
September 2, 2020
Good morning
Thank you for giving us the opportunity to be at your service.
Wish you all the best in Bucharest
Thank you for giving us the opportunity to be at your service.
Wish you all the best in Bucharest
August 21, 2020
They were really professional and quick. Customer satisfaction is their priority which makes everything easier.
Moved from Istanbul (Turkey) to London (United Kingdom)
Response of Square One Relocations
August 25, 2020
Good afternoon
Was a pleasure to be at your service.
Wish you all the best
Was a pleasure to be at your service.
Wish you all the best
August 11, 2020
Excellent communication at every step of the process, clear and concise detailing of the various options I had and very professional delivery!
Transparent and dilligent
Excellent communication (fast responses and consistent updates)
Moved from Dubai (United-Arab Emirates) to London (United Kingdom)
Response of Square One Relocations
August 12, 2020
Good afternoon
Thank you for your kind words, was a pleasure to be at your service.
Wish you all the best
Thank you for your kind words, was a pleasure to be at your service.
Wish you all the best
May 18, 2020
First class communication, packing and delivery to the UK was smooth. We were informed all the way and all queries were answered quickly. I would recommend to friends.
Quick to answer any questions
Moved from Vienna (Austria) to Norwich (United Kingdom)
Response of Square One Relocations
May 18, 2020
Good afternoon
Thank you for your kind words, was a pleasure to be at your service.
Wish you all the best
Thank you for your kind words, was a pleasure to be at your service.
Wish you all the best
May 15, 2020
It was a seamless, professional and well executed job. The people helping me were honest helpful and efficient. Keeping in mind that we have a pandemic and a Lockdown, everything was done like clockwork.
Efficient
Professiona
Difficult situation because of current pandemic lockdown
Moved from Dubai (United-Arab Emirates) to Oxford (United Kingdom)
Response of Square One Relocations
May 15, 2020
Good afternoon
Thank you for your kind words, was a pleasure to be at your service.
Thank you for your kind words, was a pleasure to be at your service.
December 28, 2019
Driver and staff who unloaded the goods were excellent and were very patient with the delays that were faced on the day itself. They quickly unloaded the goods and put them exactly where we needed them to go in a timely and efficient manner. I would definitely use them again if the need arose and would recommend them if asked.
Timely
Efficeient
Moved from Beijing (China) to Birmingham (United Kingdom)
December 14, 2019
Everything have been managed in a very professional way. Even when an unexpected event came, they managed the resolution promptly. Good job
Moved from London (United Kingdom) to Abu Dhabi (United-Arab Emirates)
December 2, 2019
Communication about delivery. [name removed by Sirelo] very helpful and professional. Delivery crew helpful and quick.
Communication
Moved from Sohar (Oman) to Nottingham (United Kingdom)
November 29, 2019
Our Turkish shippers send our goods back far too early & without our knowledge until they arrived. Square One dealt with the situation, which was for us quite stressful & left us feeling reassured. Delivery was without any problems.
Moved from Kalkan (Turkey) to Ashford (United Kingdom)
November 28, 2019
Very quick, reliable, good communication. Would recommend using. Also very fast response to email queries.
Reliable
Good Communication
Moved from Dubai (United-Arab Emirates) to Surrey (United Kingdom)
November 25, 2019
It took 2 1/2 months before my shipment arrived. I understood that they had to fill in the container before it could be sent but I wished they had advised me beforehand about this so I could have prepared myself for the longer wait. I had only expected a month to a month and half of waiting time.
Warm and pleasant service
Cost was just right
Long wait for the shipment to arrive
Not very clear (to me at least) that payments had to still to be made at the port/customs. I thought payment I made already covered everything.
Moved from London (United Kingdom) to Manila (Philippines)
Response of Square One Relocations
November 25, 2019
Good afternoon
Thank you for your review, we will 100 % take into account your comments regarding pre-advice for longer transit time and the local port charges so we can offer a far better experience in the future
Thank you for your review, we will 100 % take into account your comments regarding pre-advice for longer transit time and the local port charges so we can offer a far better experience in the future
November 17, 2019
No issues with delivery men. They were very helpful, friendly and polite. However, the director [name removed by Sirelo], extremely rude, abusive and threaten. Refusing to have further communication with him, I reported his behaviour to UAE agent who intervened to ensure delivery of my shipment.
No doubt he would response in denial/false accusation!!!
No doubt he would response in denial/false accusation!!!
Delivery men
Moved from Abu Dhabi (United-Arab Emirates) to Surrey (United Kingdom)
Response of Square One Relocations
November 18, 2019
Good morning
We would kindly like to know your full name so we can investigate regarding your claim.
Thank you
We would kindly like to know your full name so we can investigate regarding your claim.
Thank you
November 11, 2019
A great reliable and trustworthy company who went above and beyond our expectations. They worked hard and loved everything into the house quickly and effectively without breaking anything. Well done and thank you for a smooth helpful move.
Quick fast efficient service
Great communications
Moved from Kuala Lumpar (Malaysia) to London (United Kingdom)
Response of Square One Relocations
November 16, 2019
Good afternoon
Thank you for your kind words, was a pleasure to be at your service.
Thank you for your kind words, was a pleasure to be at your service.
November 6, 2019
Very professional and able to deliver within the time limit. They have excellent work ethics and abive all, kind hearted team.
Moved from Dubai (United-Arab Emirates) to Sittingbourne, Kent (United Kingdom)
Response of Square One Relocations
November 16, 2019
Good afternoon
Thank you for your kind words, was a pleasure to be at your service.
Thank you for your kind words, was a pleasure to be at your service.
October 13, 2019
The director was brilliant in the lead up to delivery- keeping us up to date with details and progress via email and phone. Very professional and friendly manner. The team delivered promptly and worked quickly and efficiently.
Highly professional
Excellent team
Moved from Dubai (United-Arab Emirates) to Marlow (United Kingdom)
Response of Square One Relocations
October 14, 2019
Good afternoon
Thank you for your kind words, was a pleasure to be at your service.
Thank you for your kind words, was a pleasure to be at your service.
September 22, 2019
Staff were fantastic from the minute the container docked to clearance and delivery and unpacking . The unpackers were on time polite helpful and had a great process of unpacking. Clean and helpful . Was kept up to date of customs clearance and clear instructions .
Professional
Polite
Moved from Dubai (United-Arab Emirates) to Southampton (United Kingdom)
Response of Square One Relocations
November 16, 2019
Good afternoon
Thank you for your kind words, was a pleasure to be at your service.
Thank you for your kind words, was a pleasure to be at your service.
September 11, 2019
Professional, efficient, knowledgeable staff. On time and friendly. Very good at unpacking the furniture etc carefully without damaging and cleaning up everything afterwards.
Efficient
Professional
Liaison person could give more time on phone.
Moved from Abu Dhabi (United-Arab Emirates) to Kent (United Kingdom)
Response of Square One Relocations
September 11, 2019
Good afternoon
Thank you for your kind words, was a pleasure to be at your service and we will definitely take your advise under consideration.
Thank you for your kind words, was a pleasure to be at your service and we will definitely take your advise under consideration.
September 10, 2019
Fast, efficient and safe. Good communication and liaison. The goods were collected on time in Abu Dhabi, packed carefully and then delivered as and when the company said.
Efficient
Safe
Moved from Abu Dhabi (United-Arab Emirates) to Warwick (United Kingdom)
Response of Square One Relocations
September 10, 2019
Good afternoon
Thank you for your kind words, was a pleasure to be at your service
Thank you for your kind words, was a pleasure to be at your service
September 10, 2019
Great team work, fast, efficient and extremely helpful team. Expertly carried out all the unpacking and rebuilding of furniture items. Friendly and very organised
Efficiency
Moved from Dubai (United-Arab Emirates) to London (United Kingdom)
Response of Square One Relocations
September 10, 2019
Good afternoon
Thank you for your kind words, was a pleasure to be at your service
Thank you for your kind words, was a pleasure to be at your service
August 23, 2019
I moved house furniture etc from Dubai to Eastbourne, uk. As soon as container arrived was informed all time and given tentative date.
I requested if possible earlier and [name removed by Sirelo] made it happen.. Great service...
I requested if possible earlier and [name removed by Sirelo] made it happen.. Great service...
Service
Informative at all times on status of the shipment
Moved from Dubai (United-Arab Emirates) to Eastbourne (United Kingdom)
August 3, 2019
Kept informed of all stages, from loading to unloading, customs clearance, etc.
Timely delivery, and the operatives could not have been more helpfu, when they were transferring my shipment into storage facility.
Timely delivery, and the operatives could not have been more helpfu, when they were transferring my shipment into storage facility.
Helpful, friendly
Knowledgeable,
Nothing noted
Moved from Dubai (United-Arab Emirates) to Bournemouth (United Kingdom)
July 10, 2019
Because, when I choose a company I want to rely on them without any concern. This is simply the case with Square One. I know the packibg dates and then I can sleep tight. Packing, unpacling and fixing, excellent. Simply the best! I recommande Square One.
Very professionnal, timely managed even in Africa which is not easy!
They need to work also in French and other langages.
Moved from Lilongwe (Malawi) to Brussels (Belgium)
June 17, 2019
Awful!!!!!!! I was threatened by the director of not having my furniture delivered. No manners and very rude
Answer quick the emails
No professionalism. No skilled. No manners from director
Awful. The director ruined the whole experience
Moved from Dubai (United-Arab Emirates) to Devon (United Kingdom)
Response of Square One Relocations
June 17, 2019
Good evening
Leaving the side that you started shouting at our crew the moment the container arrived at your house our colleague simply advised you to review your behavior as our crew is not there to be shouted or verbally abused but to be treated with respect even if they are just removal porters. Our feedback form was filled with very good remarks from top to bottom, may I ask if was so bad why you did not make any mentioning of it on the form?
No one told you that you will not have your furniture delivered especially as it is our responsibility to have the container unloaded otherwise we are charged by the shipping line.
We wish you all the best in UK
Leaving the side that you started shouting at our crew the moment the container arrived at your house our colleague simply advised you to review your behavior as our crew is not there to be shouted or verbally abused but to be treated with respect even if they are just removal porters. Our feedback form was filled with very good remarks from top to bottom, may I ask if was so bad why you did not make any mentioning of it on the form?
No one told you that you will not have your furniture delivered especially as it is our responsibility to have the container unloaded otherwise we are charged by the shipping line.
We wish you all the best in UK
May 31, 2019
The team in the uk was fast to respond to emails, explained the procedures, what to expect, they were punctual and very professional.
Professional
Excellent service
Moved from Dubai (United-Arab Emirates) to Basingstoke (United Kingdom)
April 27, 2019
Colleagues suggested me to use this company. In fact they were really helpful and the moving went smooth
Rapid
Available
Moved from Tel Aviv (Israel) to London (United Kingdom)
Response of Square One Relocations
April 29, 2019
Good morning
Thank you for your kind words, was a pleasure to be at your service
Thank you for your kind words, was a pleasure to be at your service
April 20, 2019
Square One Relocation in the UK was very helpful. They showed professionalism with good communication which was lacking from the UAE agent.
Good communication
Got the job done
Moved from Dubai (United-Arab Emirates) to Milton Keynes (United Kingdom)
April 18, 2019
They do what they say and they even give advice where you don't know the formalities. We have had a very good experience with them.
Moved from Sohar (Oman) to UK (United Kingdom)
April 10, 2019
Arrived when they said, despite the long distance travelled.
They were very efficient, accommodating and pleasant.
Excellent
They were very efficient, accommodating and pleasant.
Excellent
Punctual
Efficient
Moved from Dubai (United-Arab Emirates) to Batley (United Kingdom)
March 17, 2019
It was a great experience, very professionally done, all representatives I communicated with responded very quickly and with useful information. The goods were carefully packaged and the delivery was well announced and in time. The reason I gave it only 8 out of 10 is because it took a long time, which probably was because the price was lower than with other companies. That did not bother me because I was not in a hurry to get my items but other people who are moving all their goods from one country to another might want to consider this. [name removed by Sirelo] at the London office was very good to communicate with and addressed my questions or concerns immediately.
great, reliable packaging and delivery
professional employees
takes a long time to deliver
Moved from Bucharest (Romania) to Moncure, Nc (United States)
Response of Square One Relocations
March 18, 2019
Good afternoon
Thank you for entrusting us with your relocation, the transit time is longer on a groupage especially given your small volume.
Best regards
Thank you for entrusting us with your relocation, the transit time is longer on a groupage especially given your small volume.
Best regards
March 13, 2019
They communicated very effectively , prompt responses to my queries and gave excellent advice on every aspect of the move. The guys who delivered our goods were great - very efficient , friendly helpful service.
Moved from Dubai (United-Arab Emirates) to Reading (United Kingdom)
March 8, 2019
[name removed by Sirelo] was extremely helpful in every way and having someone to help us unload was a game changer. We got the right support at every stage.
Moved from Nashville (United States) to Portsmouth (United Kingdom)
Response of Square One Relocations
March 18, 2019
Good morning
Thank you for your kind words, was a pleasure to be at your service
Thank you for your kind words, was a pleasure to be at your service
March 2, 2019
Great friendly members of staff All items arrived with no damage and on time. Very understanding and always received a response.
Moved from Dubai (United-Arab Emirates) to London (United Kingdom)
Response of Square One Relocations
March 18, 2019
Good morning
Thank you for your kind words, was a pleasure to be at your service
Thank you for your kind words, was a pleasure to be at your service
February 21, 2019
Because my finiture arrive in very good Condiciond . And the service was great and the deliveryers They are very Nice and carefully . Thanks
Nice
Very carefully
Moved from Toledo (Brazil) to Cheltenham (United Kingdom)
Response of Square One Relocations
February 23, 2019
Good morning
Thank you for your kind words, was a pleasure to be at your service
Thank you for your kind words, was a pleasure to be at your service
February 18, 2019
Great job done. Very smooth process, stress less and with no surprises. [name removed by Sirelo] and his team know what they are doing. They are really efficient from planning the move (including paperwork, custom declarations, etc.), packing, loading and delivering the stuff. This was our smoothest move until now (and it is the 6th one).
eficient
fast
Moved from East Molesey (United Kingdom) to Geneva (Switzerland)
February 16, 2019
Helpful
Detail oriented
arrived in time - excellent services
Highly professional attitude
Hard working
Delays respected
Detail oriented
arrived in time - excellent services
Highly professional attitude
Hard working
Delays respected
Helpful
Hard working
Moved from East Molesey (United Kingdom) to Geneva (Switzerland)
Response of Square One Relocations
February 18, 2019
Good morning
Thank you for your kind words, was a pleasure to be at your service
Thank you for your kind words, was a pleasure to be at your service
January 12, 2019
Extremely hands on business with friendly professional and extremely careful team headed up by [name removed by Sirelo]. We had 8 packers turn up and move an entire 5 bedroom Holland Park house in 3 days. Each of the team were not only friendly and easy to work with, but also very respectful and experienced. They made it look easy which after almost 40 years of our own combined moving experiences is anything but easy. I would happily recommend this versatile and agile business who have proven themselves ready and capable of tackling any problems people may encounter. A big thank you [name removed by Sirelo] and the Team!
No task was insurmountable, extremely experienced.
Easy, friendly and professional at all times.
Moved from London (United Kingdom) to Shenzhen (China)
Response of Square One Relocations
January 16, 2019
Good evening
Thank you for your kind words, was a pleasure to be at your service
Thank you for your kind words, was a pleasure to be at your service
January 5, 2019
They processed the shipment without delays. Professional and high quality service. Very prompt in replying to queries.
Prompt
High Quality service
Moved from Dubai (United-Arab Emirates) to Tonbridge (United Kingdom)
Response of Square One Relocations
January 7, 2019
Good evening
Thank you for your kindness, was a pleasure to be at your service
Thank you for your kindness, was a pleasure to be at your service
December 8, 2018
Both my mover in Dubai and Square movers in England were precise, punctual, and very friendly throughout the process. Everything went smoothly and both of them kept all promises, with no problems at either while collecting the furniture from Dubai, or delivering it to my home in London.
Big thanks guys.
Big thanks guys.
Moved from Dubai (United-Arab Emirates) to London (United Kingdom)
Response of Square One Relocations
December 10, 2018
Good evening
Thank you, was a pleasure to be at your service
Thank you, was a pleasure to be at your service
December 6, 2018
Door to door delivery service was arranged, time keeping and staff was up to Mark, I am very satisfied with the service. And will definitely recommend them to my other family and friends.
Service
Workmanship
Moved from Dubai (United-Arab Emirates) to London (United Kingdom)
Response of Square One Relocations
December 7, 2018
Good morning
Thank you, was a pleasure to be at your service
Thank you, was a pleasure to be at your service
November 28, 2018
Mover helped arrange a date around us, came well packed, very lovely and friendly people, nothing broken, done within an hour
Well packed
Date and time that suits us
No way of getting rid of the boxes if chose not to unpack
Moved from Dubai (United-Arab Emirates) to Wigan (United Kingdom)
November 27, 2018
Proactive team to provide update and respond to queries. I was expecting delivery end September and it arrived end October. It seems their agents had other routes planned. In the end all arrived ok. I had a small shipment that went through groupage
Responsive team and friendly. Easy to deal with
It would have been great to be explained in details by uae shipping company the extra possible charges up front, this added 30% to the shipping cost
Moved from Dubai (United-Arab Emirates) to Bordeaux (France)
Response of Square One Relocations
November 27, 2018
Good morning
Thank you, was a pleasure to be at your service
Thank you, was a pleasure to be at your service
November 21, 2018
A very good service was offered. It matched my expectations. The price was right, the follow up service was very good before I made a decision, the packing and transportation were good and the instructions to process things at the port were clear and straight forward.
An efficient service
Good communication- all queries were answered before, during and after
Moved from Abu Dhabi (United-Arab Emirates) to London (United Kingdom)
Response of Square One Relocations
November 22, 2018
Good evening
Thank you, was a pleasure to be at your service
Thank you, was a pleasure to be at your service
November 9, 2018
Very prompt service from shipment arriving in London and delivery to home. Actual delivery was at the appointed time. Helpful and polite crew.
Moved from Dubai (United-Arab Emirates) to Hampshire (United Kingdom)
Response of Square One Relocations
November 9, 2018
Good evening
Thank you, was a pleasure to be at your service
Thank you, was a pleasure to be at your service
October 1, 2018
It was well organised and everything went smoothly. I liked that I had someone I knew by name that I could talk to either end of the move.
Moved from Dubai (United-Arab Emirates) to Southport (United Kingdom)
Response of Square One Relocations
October 2, 2018
Good morning
Thank you, was a pleasure to be at your service
Thank you, was a pleasure to be at your service
September 24, 2018
The guys were absolutely great - pleasant, helpful and hardworking. The only reason they didn't get 10/10 is because we had to wait as they are so busy (probably a reflection of how good they are).
Hardworking
Practical
Busy so you may have to wait for them
Moved from Dubai (United-Arab Emirates) to Reigate (United Kingdom)
September 20, 2018
The agent kept in touch with me from the day my shipment arrived in UK from dubai.
The delivery to my home in Wales was on time. The guys who did the delivery were excellent, very professional but also very friendly.
The delivery to my home in Wales was on time. The guys who did the delivery were excellent, very professional but also very friendly.
Efficient.
Friendly.
Worst weather for months... rain rain and more rain
Moved from Dubai (United-Arab Emirates) to Felindre (United Kingdom)
September 17, 2018
Fast and careful packing and unpacking of the goods, prompt communication and timely delivery made the experience well organised.
Unfortunately we were not advised on what sort of amount we would have had to pay at the destination country (an approx. sum would have been appreciated) as the following services were not included in the Square one quotation:
1. Destination terminal handling fees
2. Additional DO (Delivery order) and collection of shipping bill fees
3. Shuttle fees – (For transfer of inventory from container to truck/vehicle as container cannot be dock or berth in street of Singapore for unloading)
Unfortunately we were not advised on what sort of amount we would have had to pay at the destination country (an approx. sum would have been appreciated) as the following services were not included in the Square one quotation:
1. Destination terminal handling fees
2. Additional DO (Delivery order) and collection of shipping bill fees
3. Shuttle fees – (For transfer of inventory from container to truck/vehicle as container cannot be dock or berth in street of Singapore for unloading)
Good service in general, fast and precise teams both on departure and arrival.
Claim settled immediately, witout any hassle.
Minor damages, a couple of lost screws.
Potential costs at arrival to be advised as an approx. sum
Moved from Walton On The Hill (United Kingdom) to Singapore (Singapore)
Response of Square One Relocations
September 17, 2018
Good afternoon
Thank you for your review. We will take into consideration your comments regarding the exclusions of our quotation and will definitely act on the future quotes
Best regards
Thank you for your review. We will take into consideration your comments regarding the exclusions of our quotation and will definitely act on the future quotes
Best regards
September 12, 2018
Everything went to plan . Efficient service at both ends .. uae and uk . Good instructions given on how to apply for ToR1 form
On time
Good price
Had to pay for customs clearance
Moved from Abu Dhabi (United-Arab Emirates) to Stockport (United Kingdom)
Response of Square One Relocations
September 12, 2018
Good evening
Thank you for your review. Just to make things clear, you did not paid for the custom clearance but for custom inspection which was excluded from the quote given to you by our Dubai partner.
Best regards
Thank you for your review. Just to make things clear, you did not paid for the custom clearance but for custom inspection which was excluded from the quote given to you by our Dubai partner.
Best regards
September 11, 2018
Welcoming and efficient staff, I was delighted by the exceptional level of service and the quick delivery time that was about a fortnight earlier than the estimated quotation.
Service & Communication
Efficiency & Time to Delivery
Moved from Dubai (United-Arab Emirates) to Derbyshire (United Kingdom)
Response of Square One Relocations
September 12, 2018
Thank you, was a pleasure to be at your service
September 8, 2018
Excellent team. Unpacked cartons in careful way and fixed all items that were dismantled in Dubai.
Paid careful attention every item.
Paid careful attention every item.
Moved from Dubai (United-Arab Emirates) to Croydon (United Kingdom)
Response of Square One Relocations
September 12, 2018
Thank you, was a pleasure to be at your service
September 6, 2018
We didn't have any correspondence until we arrived in London. Square one were responsive, but would've like to have understood the process a bit more in terms of customs fees, stopping parking fees earlier in the process. The team on the delivery and unpacking day were on time and well presented.
Careful in the home
On time
Moved from Dubai (United-Arab Emirates) to London (United Kingdom)
August 14, 2018
Extremely Profesional people, and the Manager kept us informed of the container status all the way. The crew as very organised.
Fast Efficient
Crew was very helpful
Just instead of 1 day, another day was needed to unpact, which we have to do ourself
Moved from Dubai (United-Arab Emirates) to Bicester (United Kingdom)
Response of Square One Relocations
August 14, 2018
Good afternoon
Thank you for your kind words, we remain at your disposal for any assistance in the future as well.
Thank you for your kind words, we remain at your disposal for any assistance in the future as well.
August 14, 2018
Good service, polite staff and fast delivery. unpacking was good, we will use the company again and recommend it to others.
packaging was good
communication was good
Moved from Dubai (United-Arab Emirates) to London (United Kingdom)
August 12, 2018
Everything arrived intact and on time. The unpackers were proffessional and polite and all my 'additional' requests and instructions were completed without complaint. I was extremely pleased with the speed and efficiency of their work.
Reliable
Cost effective
Moved from Ras Al Khaimah (United-Arab Emirates) to Horsham (United Kingdom)
August 11, 2018
Kept in constant contact with me to let me know at stage in the process I was. Also the removal guys that came this morning, were extremely helpful.
Punctuality
Removal guys very good
Moved from Umm Al Quwain (United-Arab Emirates) to Swindon (United Kingdom)
July 19, 2018
They kept me up to date of when they were coming and when they will arrive and were pretty quick getting things in and out without so much bouncing around.
Always within reach (by email/Phone)
Moved from Freistadt (Austria) to Lyon (France)
May 25, 2018
All went very well. Crews were very professional packing our stuff meticulously. Generally swift communication. So very happy!
Moved from London (United Kingdom) to Singapore (Singapore)
May 9, 2018
Excellent service, everything was very well organised and flexible at the same time. When the items arrived at destination I could see everything had been packed with great care. I would fully recommend.
Moved from London (United Kingdom) to Saint Brieuc (France)
April 28, 2018
Marius and his guys were very helpful and professional from start to finish! I definitely will use these guys again!! Big big thank you!!!
Professionalism , helpful, worked really hard
Tidy, they cleaned up all the packing,
Moved from Singapore (Singapore) to London (United Kingdom)
Response of Square One Relocations
April 30, 2018
Good morning
Thank you for your kind words, we remain at your disposal for any assistance in the future as well.
Thank you for your kind words, we remain at your disposal for any assistance in the future as well.
March 29, 2018
Very straightforward, personal service from management who were honest and direct about potential problems with goods clearance etc. Delivery team were exceptionally efficient and conscientious, thoroughly recommended.
Personal service
Unpacking team very conscientious
Delays from bad weather (outside control of company)
Moved from Yangon (Myanmar) to Rugby (United Kingdom)
Response of Square One Relocations
March 31, 2018
Good evening
Thank you for your kind words, we remain at your disposal for any assistance in the future as well.
Thank you for your kind words, we remain at your disposal for any assistance in the future as well.
January 15, 2018
Marius gave me a good service and good support.
It took a bit longer than expected to have my things with me but overall good service.
The price they give is without insurance, make sure you ask for this price as well.
It took a bit longer than expected to have my things with me but overall good service.
The price they give is without insurance, make sure you ask for this price as well.
customer service
friendly people
not giving ETA
Moved from London (United Kingdom) to Madrid (Spain)
Response of Square One Relocations
January 18, 2018
Good evening
Thank you for your review which is much appreciated. Our quote clearly says that insurance is based on the total declared value of the goods by the customer hence we cannot give a price with the insurance until we know the insured value.
Best regards
Thank you for your review which is much appreciated. Our quote clearly says that insurance is based on the total declared value of the goods by the customer hence we cannot give a price with the insurance until we know the insured value.
Best regards
November 30, 2017
Staff were pleasant to deal with - efficient, prompt in action and showed professionalism. All email communications were promptly answered without delay. Shipment arrived as promised in good condition.
Efficient
Professional
Moved from Constanta (Romania) to Ashiya (Japan)
Response of Square One Relocations
January 18, 2018
Thank you
November 8, 2017
Very efficient service, friendly staff and great oversight by manager.
Quick and experienced staff
Adequate pricing
Moved from London (United Kingdom) to Zürich (Switzerland)
Response of Square One Relocations
November 8, 2017
Good evening
Thank you for your review, we look forward being at your service in the future
Thank you for your review, we look forward being at your service in the future
August 15, 2017
In general all the team was helpful and flexible.
helpful
flexible
Issues with admin tasks
Moved from Vienna (Austria) to Bucharest (Romania)
July 31, 2017
Efficient
Moved from Southampton (United Kingdom) to Bristol (United Kingdom)
Response of Square One Relocations
July 31, 2017
Thank you for your appreciation
July 30, 2017
In spite of challenges from the overseas remover, Square One Relocations really stepped up and ensured our shipping arrived in good time, even delivering on a weekend. Very Happy with their service.
Moved from Kuala Lumpur (Malaysia) to Bristol (United Kingdom)
Response of Square One Relocations
July 31, 2017
Good afternoon, we thank you for the opportunity and we look forward being at your service in the future
July 24, 2017
A number of issues caused by overseas shipper but were rectified by Square One
Communication
Resolution of HMRC issues
Moved from Penang (Malaysia) to Exeter (United Kingdom)
Response of Square One Relocations
July 31, 2017
Good evening
We thank you for your kind words and we remain at your assistance for any future relocation
We thank you for your kind words and we remain at your assistance for any future relocation
July 17, 2017
Moved already twice with Square One. Recommended also twice. We're all extremely happy with services, help of personnel and price.
On time, on budget, good price
Personnel helpful and qualified
Moved from Beggen (Luxembourg) to Walferdange (Luxembourg)
Response of Square One Relocations
July 31, 2017
Good evening
We thank you for your kind words and we remain at your assistance for any future relocation
We thank you for your kind words and we remain at your assistance for any future relocation
July 4, 2017
Very good price when compared to other agencies, really quick and helpful responses to questions.
Having moved a number of times from different countries, this was the easiest , least stressful time.
Very fast.
Having moved a number of times from different countries, this was the easiest , least stressful time.
Very fast.
value for money
easy,clear,super fast, process
Moved from Cluj- Napoca (Romania) to Thurles (Ireland)
Response of Square One Relocations
July 31, 2017
Good evening
We thank you for your kind words and we remain at your assistance for any future relocation
We thank you for your kind words and we remain at your assistance for any future relocation
June 16, 2017
Well organised and value for money. Possibly the best moving company.
Moved from London (United Kingdom) to Zurich (Switzerland)
Response of Square One Relocations
July 31, 2017
Good evening
We thank you for your kind words and we remain at your assistance for any future relocation
We thank you for your kind words and we remain at your assistance for any future relocation
June 1, 2017
To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity. Something that this company oozes.
I was kept in constant touch about what was happening
The dedication to ensure that my goods got to me was infallible.
Moved from Karachi (Pakistan) to London (United Kingdom)
Response of Square One Relocations
June 14, 2017
Good evening
We thank you for your kind words and we remain at your assistance for any future relocation
We thank you for your kind words and we remain at your assistance for any future relocation
May 15, 2017
Would recommend Marius. Really good guy
Moved from London (United Kingdom) to Washington Dc (United States)
Response of Square One Relocations
May 19, 2017
Good morning
We thank you for your kind words and we remain at your assistance for any future relocation
We thank you for your kind words and we remain at your assistance for any future relocation
May 11, 2017
They are pros.
Moved from Sarasota (United States) to Camberley (United Kingdom)
Response of Square One Relocations
May 19, 2017
Good morning
We thank you for your kind words.
We thank you for your kind words.
May 8, 2017
Professional, serious, on time
reliable
good value for money
Moved from Bucharest (Romania) to Mamer (Luxembourg)
Response of Square One Relocations
May 8, 2017
Good morningThank you for your business, we remain at your disposal for any further assistance.
March 14, 2017
We were kept informed of progress at all stages. Each member of the team was courtious and professional
Kept us up to date
Friendly
Currently do not accept credit cards
Moved from Boston (United States) to Lincolnshire (United States)
Response of Square One Relocations
March 15, 2017
Good morning
We thank you for the opportunity to be involved in your relocation and we look forward working again the future
We thank you for the opportunity to be involved in your relocation and we look forward working again the future
February 23, 2017
the best service i could have had: professional, polite, fast.many thanks!
Moved from London (United Kingdom) to Sliema (Malta)
Response of Square One Relocations
March 8, 2017
Good morning
We thank you for the opportunity to be involved in your relocation to Malta and we look forward working again the future
We thank you for the opportunity to be involved in your relocation to Malta and we look forward working again the future
February 22, 2017
Very good experience overall.
Moved from London (United Kingdom) to Dubai (United-Arab Emirates)
Response of Square One Relocations
March 8, 2017
Good morning
We thank you for the opportunity to be involved in your relocation to Dubai and we look forward working again the future
We thank you for the opportunity to be involved in your relocation to Dubai and we look forward working again the future
January 26, 2017
Fast communication, very good and swift service, professional.
Moved from London (United Kingdom) to Bucharest (Romania)
Response of Square One Relocations
January 27, 2017
We thank you for allowing us to be at your service and we look forward working in the future as well.
January 23, 2017
very helpful and efficient
continuous up dates of the delivery
Moved from London (United Kingdom) to Bucharest (Romania)
Response of Square One Relocations
January 23, 2017
We thank you for allowing us to be at your service and we look forward working in the future as well.
January 18, 2017
They handled both our moves very professionaly, the boys are neat, punctual, very polite and very well organized, Marius has been making sure all the time that all our needs were met, he went out of the way to deliver excellent service, like he always does. Impecable service, trustworthy team, good price, they were the perfect choice.
pro-active
professional
Moved from St Helens (United Kingdom) to London (United Kingdom)
Response of Square One Relocations
January 23, 2017
Thank you for entrusting our company with your relocation.
January 18, 2017
All my requests were met. the company work in a transparent and professional way.
the price is competitive.
the price is competitive.
Moved from London (United Kingdom) to Bagnacavallo (Italy)
Response of Square One Relocations
January 23, 2017
Thank you for entrusting our company with your relocation.
January 17, 2017
Everything happenedd as they said it would and the delivery men were great.
Kept us informed
Delivery on date promised
Moved from Poinciana Fl (United States) to Battle (United Kingdom)
Response of Square One Relocations
January 23, 2017
Thank you for entrusting our company with your relocation.
January 16, 2017
They were thorough, uncomplicated, friendly, honest, fast and much cheaper then other companies
no hidden costs
friendly staff and neat packers
Moved from London (United Kingdom) to Vienna (Austria)
Response of Square One Relocations
January 23, 2017
Thank you for entrusting our company with your relocation.
January 6, 2017
Had an excellent experience with Square One: fast answer to quotation request, very fast and easy communication, low bureaucracy, very affordable prices and had the plus of benefitting from being invoiced from the UK without VAT (so, overall cost was even lower).
Moved from Bucharest (Romania) to Luxembourg (Luxembourg)
Response of Square One Relocations
January 8, 2017
Thank you for your positive review and we remain at your disposal for any assistance in the future.
January 3, 2017
We had an initial issue that was quite emotive but the matter was resolved and the final transfer of our items from the dock to our new home was completed above and beyond my expectations.
Moved from Davenport (United States) to Portchester (United Kingdom)
Response of Square One Relocations
January 23, 2017
Thank you for entrusting our company with your relocation.
July 31, 2016
I would like to express my thanks to your team for the great service they've provided me with through my relocation to Austria. I recommend this trustworthy and professional company to everyone.
Moved from London (United Kingdom) to Vienna (Austria)
July 9, 2016
Marius was very professional throughout the entire process. Moving your private belonging is always a matter of trust - and at every point - Marius was there to follow up and make sure thing ran smoothly. There was never any doubt about where in the process we were - and the move was executed with military precision.
Moved from London (United Kingdom) to Tallin (Estonia)
June 5, 2016
We entrusted Square One Relocation with our move from London to Berlin. I must admit after receiving the offer sheet we were a bit skeptic at first, given the fact that they were so much cheaper than all other companies we received quotes from. However, those worries quickly disappeared. They are a very approachable company, messages are returned within minutes, not days. The move itself went very well - they did exactly what they said they would - arrived on time, safely wrapped the items and loaded them up - totally hassle-free. The same goes for delivery in Berlin.In hindsight it has been a very good decision to go with Square One and I can wholeheartedly recommend their services.
Moved from London (United Kingdom) to Berlin (Germany)
May 11, 2016
Square One Relocation organized the packing and shipping of our possessions to Georgia at short notice. Their team were very professional, quick and efficient and their price was very competitive. One aspect that was much appreciated was the instant response to email, particularly when we were traveling. Our possessions arrived safely so in all a very satisfactory experience and we highly recommend them!
Moved from London (United Kingdom) to Tbilisi (Georgia)
