Square One Relocations
Pros and cons
UB5 5HR Northolt
About removal company Square One Relocations
Established in 2009, Square One Relocation is a UK-based privately held boutique relocation company which, through its offices in the United Kingdom, Romania and USA, serves over 1000 customers, providing corporations, diplomats and private clients with global mobility, transportation of household goods, departure and destination services as well as freight forwarding. The company has a global network of carefully selected and vetted partners in 25 countries across all 6 continents.
Services
Services
Details
Driver and staff who unloaded the goods were excellent and were very patient with the delays that were faced on the day itself. They quickly unloaded the goods and put them exactly where we needed them to go in a timely and efficient manner. I would definitely use them again if the need arose and would recommend them if asked.
Everything have been managed in a very professional way. Even when an unexpected event came, they managed the resolution promptly. Good job
Communication about delivery. [name removed by Sirelo] very helpful and professional. Delivery crew helpful and quick.
Our Turkish shippers send our goods back far too early & without our knowledge until they arrived. Square One dealt with the situation, which was for us quite stressful & left us feeling reassured. Delivery was without any problems.
Very quick, reliable, good communication. Would recommend using. Also very fast response to email queries.
It took 2 1/2 months before my shipment arrived. I understood that they had to fill in the container before it could be sent but I wished they had advised me beforehand about this so I could have prepared myself for the longer wait. I had only expected a month to a month and half of waiting time.
No issues with delivery men. They were very helpful, friendly and polite. However, the director [name removed by Sirelo], extremely rude, abusive and threaten. Refusing to have further communication with him, I reported his behaviour to UAE agent who intervened to ensure delivery of my shipment.
No doubt he would response in denial/false accusation!!!
Response of Square One Relocations
Good morning
We would kindly like to know your full name so we can investigate regarding your claim.
Thank you
Published on: November 18, 2019
A great reliable and trustworthy company who went above and beyond our expectations. They worked hard and loved everything into the house quickly and effectively without breaking anything. Well done and thank you for a smooth helpful move.
Response of Square One Relocations
Good afternoon
Thank you for your kind words, was a pleasure to be at your service.
Published on: November 16, 2019
Very professional and able to deliver within the time limit. They have excellent work ethics and abive all, kind hearted team.
Response of Square One Relocations
Good afternoon
Thank you for your kind words, was a pleasure to be at your service.
Published on: November 16, 2019
The director was brilliant in the lead up to delivery- keeping us up to date with details and progress via email and phone. Very professional and friendly manner. The team delivered promptly and worked quickly and efficiently.
Response of Square One Relocations
Good afternoon
Thank you for your kind words, was a pleasure to be at your service.
Published on: October 14, 2019
Staff were fantastic from the minute the container docked to clearance and delivery and unpacking . The unpackers were on time polite helpful and had a great process of unpacking. Clean and helpful . Was kept up to date of customs clearance and clear instructions .
Response of Square One Relocations
Good afternoon
Thank you for your kind words, was a pleasure to be at your service.
Published on: November 16, 2019
Professional, efficient, knowledgeable staff. On time and friendly. Very good at unpacking the furniture etc carefully without damaging and cleaning up everything afterwards.
Response of Square One Relocations
Good afternoon
Thank you for your kind words, was a pleasure to be at your service and we will definitely take your advise under consideration.
Published on: September 11, 2019
Fast, efficient and safe. Good communication and liaison. The goods were collected on time in Abu Dhabi, packed carefully and then delivered as and when the company said.
Response of Square One Relocations
Good afternoon
Thank you for your kind words, was a pleasure to be at your service
Published on: September 10, 2019
Great team work, fast, efficient and extremely helpful team. Expertly carried out all the unpacking and rebuilding of furniture items. Friendly and very organised
Response of Square One Relocations
Good afternoon
Thank you for your kind words, was a pleasure to be at your service
Published on: September 10, 2019
I moved house furniture etc from Dubai to Eastbourne, uk. As soon as container arrived was informed all time and given tentative date.
I requested if possible earlier and [name removed by Sirelo] made it happen.. Great service...
Kept informed of all stages, from loading to unloading, customs clearance, etc.
Timely delivery, and the operatives could not have been more helpfu, when they were transferring my shipment into storage facility.
Because, when I choose a company I want to rely on them without any concern. This is simply the case with Square One. I know the packibg dates and then I can sleep tight. Packing, unpacling and fixing, excellent. Simply the best! I recommande Square One.
Awful!!!!!!! I was threatened by the director of not having my furniture delivered. No manners and very rude
Response of Square One Relocations
Good evening
Leaving the side that you started shouting at our crew the moment the container arrived at your house our colleague simply advised you to review your behavior as our crew is not there to be shouted or verbally abused but to be treated with respect even if they are just removal porters. Our feedback form was filled with very good remarks from top to bottom, may I ask if was so bad why you did not make any mentioning of it on the form?
No one told you that you will not have your furniture delivered especially as it is our responsibility to have the container unloaded otherwise we are charged by the shipping line.
We wish you all the best in UK
Published on: June 17, 2019
The team in the uk was fast to respond to emails, explained the procedures, what to expect, they were punctual and very professional.
Colleagues suggested me to use this company. In fact they were really helpful and the moving went smooth
Response of Square One Relocations
Good morning
Thank you for your kind words, was a pleasure to be at your service
Published on: April 29, 2019
Square One Relocation in the UK was very helpful. They showed professionalism with good communication which was lacking from the UAE agent.
They do what they say and they even give advice where you don't know the formalities. We have had a very good experience with them.
Arrived when they said, despite the long distance travelled.
They were very efficient, accommodating and pleasant.
Excellent
It was a great experience, very professionally done, all representatives I communicated with responded very quickly and with useful information. The goods were carefully packaged and the delivery was well announced and in time. The reason I gave it only 8 out of 10 is because it took a long time, which probably was because the price was lower than with other companies. That did not bother me because I was not in a hurry to get my items but other people who are moving all their goods from one country to another might want to consider this. [name removed by Sirelo] at the London office was very good to communicate with and addressed my questions or concerns immediately.
Response of Square One Relocations
Good afternoon
Thank you for entrusting us with your relocation, the transit time is longer on a groupage especially given your small volume.
Best regards
Published on: March 18, 2019
They communicated very effectively , prompt responses to my queries and gave excellent advice on every aspect of the move. The guys who delivered our goods were great - very efficient , friendly helpful service.
[name removed by Sirelo] was extremely helpful in every way and having someone to help us unload was a game changer. We got the right support at every stage.
Response of Square One Relocations
Good morning
Thank you for your kind words, was a pleasure to be at your service
Published on: March 18, 2019
Great friendly members of staff All items arrived with no damage and on time. Very understanding and always received a response.
Response of Square One Relocations
Good morning
Thank you for your kind words, was a pleasure to be at your service
Published on: March 18, 2019
Because my finiture arrive in very good Condiciond . And the service was great and the deliveryers They are very Nice and carefully . Thanks
Response of Square One Relocations
Good morning
Thank you for your kind words, was a pleasure to be at your service
Published on: February 23, 2019
Great job done. Very smooth process, stress less and with no surprises. [name removed by Sirelo] and his team know what they are doing. They are really efficient from planning the move (including paperwork, custom declarations, etc.), packing, loading and delivering the stuff. This was our smoothest move until now (and it is the 6th one).
Helpful
Detail oriented
arrived in time - excellent services
Highly professional attitude
Hard working
Delays respected
Response of Square One Relocations
Good morning
Thank you for your kind words, was a pleasure to be at your service
Published on: February 18, 2019
Extremely hands on business with friendly professional and extremely careful team headed up by [name removed by Sirelo]. We had 8 packers turn up and move an entire 5 bedroom Holland Park house in 3 days. Each of the team were not only friendly and easy to work with, but also very respectful and experienced. They made it look easy which after almost 40 years of our own combined moving experiences is anything but easy. I would happily recommend this versatile and agile business who have proven themselves ready and capable of tackling any problems people may encounter. A big thank you [name removed by Sirelo] and the Team!
Response of Square One Relocations
Good evening
Thank you for your kind words, was a pleasure to be at your service
Published on: January 16, 2019
They processed the shipment without delays. Professional and high quality service. Very prompt in replying to queries.
Response of Square One Relocations
Good evening
Thank you for your kindness, was a pleasure to be at your service
Published on: January 7, 2019
Both my mover in Dubai and Square movers in England were precise, punctual, and very friendly throughout the process. Everything went smoothly and both of them kept all promises, with no problems at either while collecting the furniture from Dubai, or delivering it to my home in London.
Big thanks guys.
Response of Square One Relocations
Good evening
Thank you, was a pleasure to be at your service
Published on: December 10, 2018
Door to door delivery service was arranged, time keeping and staff was up to Mark, I am very satisfied with the service. And will definitely recommend them to my other family and friends.
Response of Square One Relocations
Good morning
Thank you, was a pleasure to be at your service
Published on: December 7, 2018
Mover helped arrange a date around us, came well packed, very lovely and friendly people, nothing broken, done within an hour
Proactive team to provide update and respond to queries. I was expecting delivery end September and it arrived end October. It seems their agents had other routes planned. In the end all arrived ok. I had a small shipment that went through groupage
Response of Square One Relocations
Good morning
Thank you, was a pleasure to be at your service
Published on: November 27, 2018
A very good service was offered. It matched my expectations. The price was right, the follow up service was very good before I made a decision, the packing and transportation were good and the instructions to process things at the port were clear and straight forward.
Response of Square One Relocations
Good evening
Thank you, was a pleasure to be at your service
Published on: November 22, 2018
Very prompt service from shipment arriving in London and delivery to home. Actual delivery was at the appointed time. Helpful and polite crew.
Response of Square One Relocations
Good evening
Thank you, was a pleasure to be at your service
Published on: November 9, 2018
It was well organised and everything went smoothly. I liked that I had someone I knew by name that I could talk to either end of the move.
Response of Square One Relocations
Good morning
Thank you, was a pleasure to be at your service
Published on: October 2, 2018
The guys were absolutely great - pleasant, helpful and hardworking. The only reason they didn't get 10/10 is because we had to wait as they are so busy (probably a reflection of how good they are).
The agent kept in touch with me from the day my shipment arrived in UK from dubai.
The delivery to my home in Wales was on time. The guys who did the delivery were excellent, very professional but also very friendly.
Fast and careful packing and unpacking of the goods, prompt communication and timely delivery made the experience well organised.
Unfortunately we were not advised on what sort of amount we would have had to pay at the destination country (an approx. sum would have been appreciated) as the following services were not included in the Square one quotation:
1. Destination terminal handling fees
2. Additional DO (Delivery order) and collection of shipping bill fees
3. Shuttle fees – (For transfer of inventory from container to truck/vehicle as container cannot be dock or berth in street of Singapore for unloading)
Response of Square One Relocations
Good afternoon
Thank you for your review. We will take into consideration your comments regarding the exclusions of our quotation and will definitely act on the future quotes
Best regards
Published on: September 17, 2018
Everything went to plan . Efficient service at both ends .. uae and uk . Good instructions given on how to apply for ToR1 form
Response of Square One Relocations
Good evening
Thank you for your review. Just to make things clear, you did not paid for the custom clearance but for custom inspection which was excluded from the quote given to you by our Dubai partner.
Best regards
Published on: September 12, 2018
Welcoming and efficient staff, I was delighted by the exceptional level of service and the quick delivery time that was about a fortnight earlier than the estimated quotation.
Response of Square One Relocations
Thank you, was a pleasure to be at your service
Published on: September 12, 2018
Excellent team. Unpacked cartons in careful way and fixed all items that were dismantled in Dubai.
Paid careful attention every item.
Response of Square One Relocations
Thank you, was a pleasure to be at your service
Published on: September 12, 2018
We didn't have any correspondence until we arrived in London. Square one were responsive, but would've like to have understood the process a bit more in terms of customs fees, stopping parking fees earlier in the process. The team on the delivery and unpacking day were on time and well presented.
Extremely Profesional people, and the Manager kept us informed of the container status all the way. The crew as very organised.
Response of Square One Relocations
Good afternoon
Thank you for your kind words, we remain at your disposal for any assistance in the future as well.
Published on: August 14, 2018
Good service, polite staff and fast delivery. unpacking was good, we will use the company again and recommend it to others.
Everything arrived intact and on time. The unpackers were proffessional and polite and all my 'additional' requests and instructions were completed without complaint. I was extremely pleased with the speed and efficiency of their work.
Kept in constant contact with me to let me know at stage in the process I was. Also the removal guys that came this morning, were extremely helpful.
They kept me up to date of when they were coming and when they will arrive and were pretty quick getting things in and out without so much bouncing around.
All went very well. Crews were very professional packing our stuff meticulously. Generally swift communication. So very happy!
Excellent service, everything was very well organised and flexible at the same time. When the items arrived at destination I could see everything had been packed with great care. I would fully recommend.
Marius and his guys were very helpful and professional from start to finish! I definitely will use these guys again!! Big big thank you!!!
Response of Square One Relocations
Good morning
Thank you for your kind words, we remain at your disposal for any assistance in the future as well.
Published on: April 30, 2018
Very straightforward, personal service from management who were honest and direct about potential problems with goods clearance etc. Delivery team were exceptionally efficient and conscientious, thoroughly recommended.
Response of Square One Relocations
Good evening
Thank you for your kind words, we remain at your disposal for any assistance in the future as well.
Published on: March 31, 2018
Marius gave me a good service and good support.
It took a bit longer than expected to have my things with me but overall good service.
The price they give is without insurance, make sure you ask for this price as well.
Response of Square One Relocations
Good evening
Thank you for your review which is much appreciated. Our quote clearly says that insurance is based on the total declared value of the goods by the customer hence we cannot give a price with the insurance until we know the insured value.
Best regards
Published on: January 18, 2018
Staff were pleasant to deal with - efficient, prompt in action and showed professionalism. All email communications were promptly answered without delay. Shipment arrived as promised in good condition.
Response of Square One Relocations
Thank you
Published on: January 18, 2018
Very efficient service, friendly staff and great oversight by manager.
Response of Square One Relocations
Good evening
Thank you for your review, we look forward being at your service in the future
Published on: November 8, 2017
In general all the team was helpful and flexible.
Efficient
Response of Square One Relocations
Thank you for your appreciation
Published on: July 31, 2017
In spite of challenges from the overseas remover, Square One Relocations really stepped up and ensured our shipping arrived in good time, even delivering on a weekend. Very Happy with their service.
Response of Square One Relocations
Good afternoon, we thank you for the opportunity and we look forward being at your service in the future
Published on: July 31, 2017
A number of issues caused by overseas shipper but were rectified by Square One
Response of Square One Relocations
Good evening
We thank you for your kind words and we remain at your assistance for any future relocation
Published on: July 31, 2017
Moved already twice with Square One. Recommended also twice. We're all extremely happy with services, help of personnel and price.
Response of Square One Relocations
Good evening
We thank you for your kind words and we remain at your assistance for any future relocation
Published on: July 31, 2017
Very good price when compared to other agencies, really quick and helpful responses to questions.
Having moved a number of times from different countries, this was the easiest , least stressful time.
Very fast.
Response of Square One Relocations
Good evening
We thank you for your kind words and we remain at your assistance for any future relocation
Published on: July 31, 2017
Well organised and value for money. Possibly the best moving company.
Response of Square One Relocations
Good evening
We thank you for your kind words and we remain at your assistance for any future relocation
Published on: July 31, 2017
To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity. Something that this company oozes.
Response of Square One Relocations
Good evening
We thank you for your kind words and we remain at your assistance for any future relocation
Published on: June 14, 2017
Would recommend Marius. Really good guy
Response of Square One Relocations
Good morning
We thank you for your kind words and we remain at your assistance for any future relocation
Published on: May 19, 2017
They are pros.
Response of Square One Relocations
Good morning
We thank you for your kind words.
Published on: May 19, 2017
Professional, serious, on time
Response of Square One Relocations
Good morningThank you for your business, we remain at your disposal for any further assistance.
Published on: May 8, 2017
We were kept informed of progress at all stages. Each member of the team was courtious and professional
Response of Square One Relocations
Good morning
We thank you for the opportunity to be involved in your relocation and we look forward working again the future
Published on: March 15, 2017
the best service i could have had: professional, polite, fast.many thanks!
Response of Square One Relocations
Good morning
We thank you for the opportunity to be involved in your relocation to Malta and we look forward working again the future
Published on: March 8, 2017
Very good experience overall.
Response of Square One Relocations
Good morning
We thank you for the opportunity to be involved in your relocation to Dubai and we look forward working again the future
Published on: March 8, 2017
Fast communication, very good and swift service, professional.
Response of Square One Relocations
We thank you for allowing us to be at your service and we look forward working in the future as well.
Published on: January 27, 2017
very helpful and efficient
Response of Square One Relocations
We thank you for allowing us to be at your service and we look forward working in the future as well.
Published on: January 23, 2017
They handled both our moves very professionaly, the boys are neat, punctual, very polite and very well organized, Marius has been making sure all the time that all our needs were met, he went out of the way to deliver excellent service, like he always does. Impecable service, trustworthy team, good price, they were the perfect choice.
Response of Square One Relocations
Thank you for entrusting our company with your relocation.
Published on: January 23, 2017
All my requests were met. the company work in a transparent and professional way.
the price is competitive.
Response of Square One Relocations
Thank you for entrusting our company with your relocation.
Published on: January 23, 2017
Everything happenedd as they said it would and the delivery men were great.
Response of Square One Relocations
Thank you for entrusting our company with your relocation.
Published on: January 23, 2017
They were thorough, uncomplicated, friendly, honest, fast and much cheaper then other companies
Response of Square One Relocations
Thank you for entrusting our company with your relocation.
Published on: January 23, 2017
Had an excellent experience with Square One: fast answer to quotation request, very fast and easy communication, low bureaucracy, very affordable prices and had the plus of benefitting from being invoiced from the UK without VAT (so, overall cost was even lower).
Response of Square One Relocations
Thank you for your positive review and we remain at your disposal for any assistance in the future.
Published on: January 8, 2017
We had an initial issue that was quite emotive but the matter was resolved and the final transfer of our items from the dock to our new home was completed above and beyond my expectations.
Response of Square One Relocations
Thank you for entrusting our company with your relocation.
Published on: January 23, 2017
I would like to express my thanks to your team for the great service they've provided me with through my relocation to Austria. I recommend this trustworthy and professional company to everyone.
Marius was very professional throughout the entire process. Moving your private belonging is always a matter of trust - and at every point - Marius was there to follow up and make sure thing ran smoothly. There was never any doubt about where in the process we were - and the move was executed with military precision.
We entrusted Square One Relocation with our move from London to Berlin. I must admit after receiving the offer sheet we were a bit skeptic at first, given the fact that they were so much cheaper than all other companies we received quotes from. However, those worries quickly disappeared. They are a very approachable company, messages are returned within minutes, not days. The move itself went very well - they did exactly what they said they would - arrived on time, safely wrapped the items and loaded them up - totally hassle-free. The same goes for delivery in Berlin.In hindsight it has been a very good decision to go with Square One and I can wholeheartedly recommend their services.
Square One Relocation organized the packing and shipping of our possessions to Georgia at short notice. Their team were very professional, quick and efficient and their price was very competitive. One aspect that was much appreciated was the instant response to email, particularly when we were traveling. Our possessions arrived safely so in all a very satisfactory experience and we highly recommend them!
Headquarters
Square One Relocations
UB5 5HR Northolt
Response of Square One Relocations
Good afternoon
Thank you for your review, we will 100 % take into account your comments regarding pre-advice for longer transit time and the local port charges so we can offer a far better experience in the future
Published on: November 25, 2019