Square One Relocations

We used Square One Relocation to move from UK to Romania and it wasn’t easy, because of Brexit but [name removed by Sirelo] made things easier and he was professional and always answered all of my questions really quick and he always kept me informed and on the collection day his team of 3 guys were very quick, professional and did a great job.

I used Square One Relocations to move from UK to Japan. I selected them based on their cost and reviews, and the fact [name removed from Sirelo] was very helpful from the time of making quotes.
I selected the self pack option as I was on the budget but the crew who turned up on the day to pick the stuff up kindly repacked some of the items I packed very poorly, or were too big for me to pack on my own, for no additional cost.
I was asked for about 5% extra after everything was picked up to guarantee a spot on a ship (this was just before the shipping crisis of early 2021) which I paid with reservation, but this turned out to be the right decision as most other shipments to Japan were delayed by 2-3 months where as ours were only delayed by a couple of weeks.
I had 95 miscellaneous boxes and they all cleared through customs without any problems and no breakage. Delivery crew in Japan was very efficient.

Responsive, professional and pragmatic mover, all our stuff arrived undamaged, although with a bit of delay versus original plan. [Name removed from Sirelo] and his team were great on the day of the move itself, super efficient.

The best moving company I have dealt with in my life (and I have moved across 11 countries!). They were very careful and diligent when carrying and unpacking the items and extremely professional in their work. Given how stressful moves can be, they really made the entire experience more enjoyable. My large furniture didn't fit up the stairs of the building, so they immediately acted on it and came up with a solution by arranging a company specialized in dismantling furniture. Very happy with their service!

No hesitation in recommending them, very professional and organised. Providing a high quality international relocation service at a very fair price. My move from London to Bucharest was a breeze thanks to them.

Communicated responsively and promptly, ground staff are polite, respectful, attentive, helpful, kind, organised and good team work very efficient.

Our experience with Square One Relocations, and their agent in New York, was very positive throughout the process.

We had a relatively small shipment of ~20 boxes, which amounted to roughly 1 cubic meter. [name removed by Sirelo] was extremely quick at providing an initial quote and follow-up information, and, unlike many competitors that have minimum shipment sizes/invoice amounts, the quote was for exactly what we were shipping.

Pick-up and final delivery was painless and professional. The boxes were already packed and wrapped, which smoothed out the process.

All in all, the shipment took about 2 months from door to door, which suited us well.

Excellent from beginning to end. [Names removed by Sirelo] kept me up to date at all times and their additional packing service was very efficient. A friendly team who put themselves out to provide fantastic customer service.

I was very happy with the service provided by Square One Relocations. They were very proactive with all aspects of communications around the move process, and the guys who packed all my furniture were great. Their Australian agent handled the Sydney side of the move well.

I had a great experience from start to finish, even though it was a long period, I was kept up dated and was able to maintain communication to keep getting updated.

Exceptional service, prompt responses, no errors. [Name removed by Sirelo] could not have been more accomodating or more helpful.

[Name removed by Sirelo] was amazing. He answered every email promptly despite me sending him loads! The packing guys [names removed by Sirelo] were fast and professional and friendly. They were in and out in no time.
This is a big move for us so it was important we ahd the current people for the job and they certainly were. I would highly recommend these guys

[Name removed by Sirelo] has been fantastic throughout. Clear and prompt communication and his team were so professional. Will definitely recommend Square One.

DO NOT go with this company if you want to be treated with any respect

I have never expirienced such rude customer service EVER, especially from the director [name removed by Sirelo]. He cuts you off while your talking to him, is very defensive even about simple questions, aggressive and is very uncomfortable/ unpleasant to speak to. This happened on every occasion that I spoke to him. When I told him calmly that he was giving me such bad attitude he continued and tried to turn it around on me when I was the only calm person in that conversation. Terrible.

Further to that, while we had our furniture dropped off, there was one team member, who sounded like [name removed by Sirelo], who was so rude. He had a horrible attitude, rolling his eyes, huffing, scoffing and smirking, while he was doing his job and I was directing him on where items went.

I was moving by myself without my partner and I would have expected better service from him as he seemed to be their team leader that day. Instead he made me feel so uncomfortable during the process that I just asked them not to bother doing the complete unpack I paid for, simply just to get them (him) out of my house ASAP. Moving is a stressful thing as it is, and this made the whole thing so much worse and I spent so much extra time unpacking then I needed to as I didn't feel compfortable with him AT ALL.

Such a shame as the other two men were lovely but his attitude overshone this completely.

If I could I woun't give ANY stars.

Extra costs when shipment arrived in UK, shipment arrived 4 Nov 20 , we provided all required info by 7 Nov 20 , but shipment was only released 21 Nov 20 , we were charged over £800 extra for demurage , which was not our cause for delay !

Respect of the contrat, availability of commercial in UK and company representative in Cambodia. Professional staff from the move out to the move in.

Contact person (name removed by Sirelo) was always responded promptly to any queries I had and was most helpful with the delivery aspect.

Flexible, attentive, bring appropriate answers to your needs and adapt to make it the best.
They really analysed our need and they tried to find the best solution for the fastest move from Belgium to Djibouti 20 days.
I hope they will be having direct handling in some African country because it will be better to have them dealing from A to B.

Because they are fast and reliable, carrying for your goods, very knowledgeable at what they do (I rarely saw someone getting almost any kind a sofa through any kind a door without touching anything) and absolutely trustworthy! True professionals.

Impeccable service from beginning to end. Square One Relocations kept me informed throughout my move and were accessible at all times. Queries were answered promptly. The staff were hardworking and friendly completing their work quickly and with no fuss.

Very careful with unpacking and thorough with communication and documentation required

Thanks
All delivered intact and very good service. All packing excellent Quite satisfied . Crockery and kitchen items packed very well.

Everything went very smoothly, goods were delivered on time by a very courteous, thoughtful and professional team. We had nothing broken and all packages arrived in perfect shape.
I was really pleased with their services, regular updated about my shipment and prompt response to every email I sent.
I have had many international moves and will not hesitate to recommend their services to others looking to relocate. Thank you [name removed by Sirelo].

Well organised. Trustworthy. Good time management and professional workers. Facilitate the moving process

Square One have been very responsive every time I have been in touch with them from initial contact, packing, shipment and container information right through to shipment delivery. [Name removed by Sirelo] is truly a man of his word and went above and beyond in getting our shipment to us. There was an issue with the company which handled our delivery once in the US and some damage, but we contacted [Name removed by Sirelo] who helped us take care of this including insurance refund.

The Square One team were very well equipped in packaging our items, it was pleasure working with them and do not hesitate to recommend their services for others who are looking for a relocation company. Thanks Marius!

Everything arrived in tact + everything was also packed by them. Very efficient and fast. Highly recommendable.

Very professional, on-time delivery, Very Supportive personnel throughout the process in the UK. Quick and efficient unpacking!

Regular email updates. They arrived on time, were very professional, helpful and courteous while delivering and unpacking. I am a single mum and had felt very apprehensive about being there in my own but I felt safe with the team.

[Names removed by Sirelo] really helped me through a difficult time where I had to move my things across the world during a pandemic. They were very efficient with replies. The packing was absolutely secure, I had no damages. Everything ran smoothly.

Everything went very smoothly. the packing was done very well, no space wasted while everything was well protected.
Once delivered, we had nothing broken and all packages arrived in perfect shape.

They were really professional and quick. Customer satisfaction is their priority which makes everything easier.

Excellent communication at every step of the process, clear and concise detailing of the various options I had and very professional delivery!

First class communication, packing and delivery to the UK was smooth. We were informed all the way and all queries were answered quickly. I would recommend to friends.

It was a seamless, professional and well executed job. The people helping me were honest helpful and efficient. Keeping in mind that we have a pandemic and a Lockdown, everything was done like clockwork.

Driver and staff who unloaded the goods were excellent and were very patient with the delays that were faced on the day itself. They quickly unloaded the goods and put them exactly where we needed them to go in a timely and efficient manner. I would definitely use them again if the need arose and would recommend them if asked.

Everything have been managed in a very professional way. Even when an unexpected event came, they managed the resolution promptly. Good job

Communication about delivery. [name removed by Sirelo] very helpful and professional. Delivery crew helpful and quick.

Our Turkish shippers send our goods back far too early & without our knowledge until they arrived. Square One dealt with the situation, which was for us quite stressful & left us feeling reassured. Delivery was without any problems.

Very quick, reliable, good communication. Would recommend using. Also very fast response to email queries.

It took 2 1/2 months before my shipment arrived. I understood that they had to fill in the container before it could be sent but I wished they had advised me beforehand about this so I could have prepared myself for the longer wait. I had only expected a month to a month and half of waiting time.

No issues with delivery men. They were very helpful, friendly and polite. However, the director [name removed by Sirelo], extremely rude, abusive and threaten. Refusing to have further communication with him, I reported his behaviour to UAE agent who intervened to ensure delivery of my shipment.

No doubt he would response in denial/false accusation!!!

A great reliable and trustworthy company who went above and beyond our expectations. They worked hard and loved everything into the house quickly and effectively without breaking anything. Well done and thank you for a smooth helpful move.

Very professional and able to deliver within the time limit. They have excellent work ethics and abive all, kind hearted team.

The director was brilliant in the lead up to delivery- keeping us up to date with details and progress via email and phone. Very professional and friendly manner. The team delivered promptly and worked quickly and efficiently.

Staff were fantastic from the minute the container docked to clearance and delivery and unpacking . The unpackers were on time polite helpful and had a great process of unpacking. Clean and helpful . Was kept up to date of customs clearance and clear instructions .

Professional, efficient, knowledgeable staff. On time and friendly. Very good at unpacking the furniture etc carefully without damaging and cleaning up everything afterwards.

Fast, efficient and safe. Good communication and liaison. The goods were collected on time in Abu Dhabi, packed carefully and then delivered as and when the company said.

Great team work, fast, efficient and extremely helpful team. Expertly carried out all the unpacking and rebuilding of furniture items. Friendly and very organised

I moved house furniture etc from Dubai to Eastbourne, uk. As soon as container arrived was informed all time and given tentative date.
I requested if possible earlier and [name removed by Sirelo] made it happen.. Great service...

Kept informed of all stages, from loading to unloading, customs clearance, etc.
Timely delivery, and the operatives could not have been more helpfu, when they were transferring my shipment into storage facility.

Because, when I choose a company I want to rely on them without any concern. This is simply the case with Square One. I know the packibg dates and then I can sleep tight. Packing, unpacling and fixing, excellent. Simply the best! I recommande Square One.

Awful!!!!!!! I was threatened by the director of not having my furniture delivered. No manners and very rude

The team in the uk was fast to respond to emails, explained the procedures, what to expect, they were punctual and very professional.

Colleagues suggested me to use this company. In fact they were really helpful and the moving went smooth

Square One Relocation in the UK was very helpful. They showed professionalism with good communication which was lacking from the UAE agent.

They do what they say and they even give advice where you don't know the formalities. We have had a very good experience with them.

Arrived when they said, despite the long distance travelled.

They were very efficient, accommodating and pleasant.

Excellent

It was a great experience, very professionally done, all representatives I communicated with responded very quickly and with useful information. The goods were carefully packaged and the delivery was well announced and in time. The reason I gave it only 8 out of 10 is because it took a long time, which probably was because the price was lower than with other companies. That did not bother me because I was not in a hurry to get my items but other people who are moving all their goods from one country to another might want to consider this. [name removed by Sirelo] at the London office was very good to communicate with and addressed my questions or concerns immediately.

They communicated very effectively , prompt responses to my queries and gave excellent advice on every aspect of the move. The guys who delivered our goods were great - very efficient , friendly helpful service.

[name removed by Sirelo] was extremely helpful in every way and having someone to help us unload was a game changer. We got the right support at every stage.

Great friendly members of staff All items arrived with no damage and on time. Very understanding and always received a response.

Because my finiture arrive in very good Condiciond . And the service was great and the deliveryers They are very Nice and carefully . Thanks

Great job done. Very smooth process, stress less and with no surprises. [name removed by Sirelo] and his team know what they are doing. They are really efficient from planning the move (including paperwork, custom declarations, etc.), packing, loading and delivering the stuff. This was our smoothest move until now (and it is the 6th one).

Helpful
Detail oriented
arrived in time - excellent services
Highly professional attitude
Hard working
Delays respected

Extremely hands on business with friendly professional and extremely careful team headed up by [name removed by Sirelo]. We had 8 packers turn up and move an entire 5 bedroom Holland Park house in 3 days. Each of the team were not only friendly and easy to work with, but also very respectful and experienced. They made it look easy which after almost 40 years of our own combined moving experiences is anything but easy. I would happily recommend this versatile and agile business who have proven themselves ready and capable of tackling any problems people may encounter. A big thank you [name removed by Sirelo] and the Team!

They processed the shipment without delays. Professional and high quality service. Very prompt in replying to queries.

Both my mover in Dubai and Square movers in England were precise, punctual, and very friendly throughout the process. Everything went smoothly and both of them kept all promises, with no problems at either while collecting the furniture from Dubai, or delivering it to my home in London.

Big thanks guys.

Door to door delivery service was arranged, time keeping and staff was up to Mark, I am very satisfied with the service. And will definitely recommend them to my other family and friends.

Mover helped arrange a date around us, came well packed, very lovely and friendly people, nothing broken, done within an hour

Proactive team to provide update and respond to queries. I was expecting delivery end September and it arrived end October. It seems their agents had other routes planned. In the end all arrived ok. I had a small shipment that went through groupage

A very good service was offered. It matched my expectations. The price was right, the follow up service was very good before I made a decision, the packing and transportation were good and the instructions to process things at the port were clear and straight forward.

Very prompt service from shipment arriving in London and delivery to home. Actual delivery was at the appointed time. Helpful and polite crew.

It was well organised and everything went smoothly. I liked that I had someone I knew by name that I could talk to either end of the move.

The guys were absolutely great - pleasant, helpful and hardworking. The only reason they didn't get 10/10 is because we had to wait as they are so busy (probably a reflection of how good they are).

The agent kept in touch with me from the day my shipment arrived in UK from dubai.
The delivery to my home in Wales was on time. The guys who did the delivery were excellent, very professional but also very friendly.

Fast and careful packing and unpacking of the goods, prompt communication and timely delivery made the experience well organised.
Unfortunately we were not advised on what sort of amount we would have had to pay at the destination country (an approx. sum would have been appreciated) as the following services were not included in the Square one quotation:
1. Destination terminal handling fees
2. Additional DO (Delivery order) and collection of shipping bill fees
3. Shuttle fees – (For transfer of inventory from container to truck/vehicle as container cannot be dock or berth in street of Singapore for unloading)

Everything went to plan . Efficient service at both ends .. uae and uk . Good instructions given on how to apply for ToR1 form

Welcoming and efficient staff, I was delighted by the exceptional level of service and the quick delivery time that was about a fortnight earlier than the estimated quotation.

Excellent team. Unpacked cartons in careful way and fixed all items that were dismantled in Dubai.
Paid careful attention every item.

We didn't have any correspondence until we arrived in London. Square one were responsive, but would've like to have understood the process a bit more in terms of customs fees, stopping parking fees earlier in the process. The team on the delivery and unpacking day were on time and well presented.

Extremely Profesional people, and the Manager kept us informed of the container status all the way. The crew as very organised.

Good service, polite staff and fast delivery. unpacking was good, we will use the company again and recommend it to others.

Everything arrived intact and on time. The unpackers were proffessional and polite and all my 'additional' requests and instructions were completed without complaint. I was extremely pleased with the speed and efficiency of their work.

Kept in constant contact with me to let me know at stage in the process I was. Also the removal guys that came this morning, were extremely helpful.

They kept me up to date of when they were coming and when they will arrive and were pretty quick getting things in and out without so much bouncing around.

All went very well. Crews were very professional packing our stuff meticulously. Generally swift communication. So very happy!

Excellent service, everything was very well organised and flexible at the same time. When the items arrived at destination I could see everything had been packed with great care. I would fully recommend.

Marius and his guys were very helpful and professional from start to finish! I definitely will use these guys again!! Big big thank you!!!

Very straightforward, personal service from management who were honest and direct about potential problems with goods clearance etc. Delivery team were exceptionally efficient and conscientious, thoroughly recommended.

Marius gave me a good service and good support.
It took a bit longer than expected to have my things with me but overall good service.
The price they give is without insurance, make sure you ask for this price as well.

Staff were pleasant to deal with - efficient, prompt in action and showed professionalism. All email communications were promptly answered without delay. Shipment arrived as promised in good condition.

Very efficient service, friendly staff and great oversight by manager.

In general all the team was helpful and flexible.

Efficient

In spite of challenges from the overseas remover, Square One Relocations really stepped up and ensured our shipping arrived in good time, even delivering on a weekend. Very Happy with their service.

A number of issues caused by overseas shipper but were rectified by Square One

Moved already twice with Square One. Recommended also twice. We're all extremely happy with services, help of personnel and price.

Very good price when compared to other agencies, really quick and helpful responses to questions.
Having moved a number of times from different countries, this was the easiest , least stressful time.
Very fast.

Well organised and value for money. Possibly the best moving company.

To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity. Something that this company oozes.

Would recommend Marius. Really good guy

They are pros.

Professional, serious, on time

We were kept informed of progress at all stages. Each member of the team was courtious and professional

the best service i could have had: professional, polite, fast.many thanks!

Very good experience overall.

Fast communication, very good and swift service, professional.

very helpful and efficient

They handled both our moves very professionaly, the boys are neat, punctual, very polite and very well organized, Marius has been making sure all the time that all our needs were met, he went out of the way to deliver excellent service, like he always does. Impecable service, trustworthy team, good price, they were the perfect choice.

All my requests were met. the company work in a transparent and professional way.
the price is competitive.

Everything happenedd as they said it would and the delivery men were great.

They were thorough, uncomplicated, friendly, honest, fast and much cheaper then other companies

Had an excellent experience with Square One: fast answer to quotation request, very fast and easy communication, low bureaucracy, very affordable prices and had the plus of benefitting from being invoiced from the UK without VAT (so, overall cost was even lower).

We had an initial issue that was quite emotive but the matter was resolved and the final transfer of our items from the dock to our new home was completed above and beyond my expectations.

I would like to express my thanks to your team for the great service they've provided me with through my relocation to Austria. I recommend this trustworthy and professional company to everyone.

Marius was very professional throughout the entire process. Moving your private belonging is always a matter of trust - and at every point - Marius was there to follow up and make sure thing ran smoothly. There was never any doubt about where in the process we were - and the move was executed with military precision.

We entrusted Square One Relocation with our move from London to Berlin. I must admit after receiving the offer sheet we were a bit skeptic at first, given the fact that they were so much cheaper than all other companies we received quotes from. However, those worries quickly disappeared. They are a very approachable company, messages are returned within minutes, not days. The move itself went very well - they did exactly what they said they would - arrived on time, safely wrapped the items and loaded them up - totally hassle-free. The same goes for delivery in Berlin.In hindsight it has been a very good decision to go with Square One and I can wholeheartedly recommend their services.

Square One Relocation organized the packing and shipping of our possessions to Georgia at short notice. Their team were very professional, quick and efficient and their price was very competitive. One aspect that was much appreciated was the instant response to email, particularly when we were traveling. Our possessions arrived safely so in all a very satisfactory experience and we highly recommend them!