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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
Reviews
1I entered into an agreement for collection and shipping with JP RAM Shipping Services Ltd 0n 26/10/2026. This included collection and shipping from Burton Upon Trent to Guyana. The company provided a collection dated 29/10/26. The ONLY instruction were barrel to be on the ground floor, which I did. The courier arrived and stated a palette was needed and left. There were 2 other collection dates scheduled. A successful collection happened on the 6/10/26. The company website isn't user friendly and information sharing for tracking isn't up to date. I had to contact company for an update on shipping date, told 21/10/26,however I subsequently received a confirmation email of cargo being shipped on the 29/10/26. On 2/11/26 the company contacted via WhatsApp to stated I was to pay an additional for failed collection. I am very frustrated by the inefficient business practices of JP RAMS shipping. They failed to contact an appropriate courier for collection. Barrel was at the ground front door. This company is now attempting for me to take responsibility for their incompetent collection arrangements. On the company website there is no information, specifying need for a palette. I am a woman and I rolled and moved that barrel on three different occasions for pickup.Read more



