Owner or manager changed our contract unilaterally from my items being shipped in its own container to combining with another shipment, which then delayed my shipment by at least 6 weeks. (sent end June and I was told to allow 10 weeks - 12 at worst factoring in customs clearance), therefore I expected items no later than the end of September. I received them 11th November. A token amount of compensation given but by no means covered my extra expenses. When goods arrived, a sculpture I had said was exceptionally fragile was inadequately wrapped and didn't make the journey. The owner/manager has called me a liar in how the sculpture was wrapped despite showing him the photographs. A mirrored armoire now has a big scratch in the centre of the mirror (there was also a large hand print smudge over it to cover it). Two boxes missing. As each box is offloaded, it is counted off on the inventory by marking a single tick. At the end of the delivery it was noticed that I had received 2.. Read more
Pros and cons
Scottish crew seemed really pleasant
did not listen when I told them how delicate a piece of art was
owner/manager will alter your contract at his whim
Moved from Forfar (United Kingdom) to Auckland (New Zealand).