Worst company out, charged us £1250 for a removal, 2 guys turned up an hour and a half late in an old van that had broken down. We said we paid for 3 and another 2 turned up about 1pm. They were shoving all our stuff in the van and I said on 4 occasions to be careful, they were supposed to wrap everything up,which they never done, no care or attention was shown at anytime. When we arrived at our new home, there was now 5 running in and out dumping everything everywhere, clothes on the floor, beds up against the wall, drawers left in the landing nothing but a disgrace. Even carried in my tv unit broken into 3 pieces. When we started to tidy up we noticed more of our possessions damaged, My £699 Next drawers cracked, wallpaper ripped, my lamp and my leather couches damaged. When I contacted the company I dealt With Andrew , who is definitely not in the right job, horrible man won't take a phone call , keyboard warrior, offered me £20 for my lamp which cost me £135. £18.75 for my tv un
it and £40 for my wallpaper. He then said we had a £100 excess on the insurance, so tough. After a load of emails back and forward and getting nowhere I went to trading standards who advised to take them to court, I mentioned this to Andrew who sent an email saying they would probably win at court, I then contacted the owner Neil Sinclair who was no better, he also sent a cheeky email. More or less saying the same thing. I eventually settled for £270 only because of ill health as this went on for nearly 9 weeks and a lot of stress, so my advice if you treasure your possession then please go elsewhere. In the brochure they give you it states everything is wrapped and shown great care, Oh and I never read the small print in the Insurance, accidents happen but to that amount was ridiculous and as for the insurance that was a waste of time.Read more