Bishop's Move Group
Pros and cons
KT6 7LD Surbiton
Chamber of Commerce
Registration number is unknown
About moving company Bishop's Move Group
Bishop’s Move has a removals network of over 20 locations up and down the country. This means that not only do they provide a highly professional service, but they are also local so no matter where you’re looking to move to or from, their team can help. They provide a range of removal services to suit your individual needs including various packing options, art handling, furniture removals and more.
Services
Type of Mover
This means that the company carries out a large part of the moves with its own trucks and staff.
Services
Type of Mover
This means that the company carries out a large part of the moves with its own trucks and staff.
Details
Terrible experience. This company’s website gives the impression that they offer a premium service, but they send only two men to move four containers of effects. Worse still, our possessions came back from 11 months in storage reeking of damp and mildew spotted. Even my antique cast iron bedstead was pitted with rust. The whole experience was beyond stressful and it is going to take weeks of cleaning to try to get rid of the damp smell.
This isn’t the first time we’ve worked with the company and we were very happy previously, which is why we opted to use the service again. Now we are beyond disappointed.
We booked a shipment of personal items to be shipped from London to Progresso Port in Mexico. Bishop’s Move shipped to Veracruz without telling us, which is 1000 miles from us. They didn’t even seem to understand that they were different ports even claiming that there was not a port in Progresso.
This is all costing us a great deal, particularly as Bishop’s Move had no idea that only customs brokers, at the specific port, with specific certifications could clear personal items, meaning they kept insisting that we use the broker we originally employed in Progresso.
Over a period of weeks all we received were excuses and no explanations or assistance. The marketing department promised to investigate and get back to us. We’ve never had a reply. An international shipping company should have some idea of where the.. Read more
I made a huge mistake choosing Bishops Move, for a relocation from UK to Spain, over more serious well established movers. Bishops Move are expensive compared to other movers offering an equivalent service, but they are not serious and they are not reliable. Bishops Move made the moving process very difficult and incredibly stressful. I had to chase them up constantly to get updates; I even had to deal with the logistic of the delivery myself for 2 days over the phone with the company they sub-contracted in Spain for the delivery to my new address. My boxes and furnitures were just added in a truck without being on the inventory so movers in Spain were not aware they had to deliver those items nor to whom in Spain. Bishops Move are clearly not interested in providing a good service or improving their service, even after serious issues have been flagged to them. They are dismissive, aggressive and rude on the phone. They even attempted to blame me for planning my move early (3 months i.. Read more
Items poorly packed, led to extensive damage to expensive pieces of furniture.
The entire service was exemplary. The men were helpful and friendly.
Headquarters
Bishop's Move Group
KT6 7LD Surbiton
Chamber of Commerce
Registration number is unknown
Branches
