Bishop's Move Group
About Bishop's Move Group
Bishop’s Move has a removals network of over 20 locations up and down the country. This means that not only do they provide a highly professional service, but they are also local so no matter where you’re looking to move to or from, their team can help. They provide a range of removal services to suit your individual needs including various packing options, art handling, furniture removals and more.
KT6 7LD Surbiton
Type of Removal Company
This means that the company carries out a large part of the moves with its own trucks and staff.
ReviewsWrite a review
We booked a shipment of personal items to be shipped from London to Progresso Port in Mexico. Bishop’s Move shipped to Veracruz without telling us, which is 1000 miles from us. They didn’t even seem to understand that they were different ports even claiming that there was not a port in Progresso.
This is all costing us a great deal, particularly as Bishop’s Move had no idea that only customs brokers, at the specific port, with specific certifications could clear personal items, meaning they kept insisting that we use the broker we originally employed in Progresso.
Over a period of weeks all we received were excuses and no explanations or assistance. The marketing department promised to investigate and get back to us. We’ve never had a reply. An international shipping company should have some idea of where they will be landing the items they are shipping and keep their customers informed. This did not happen and we are still in the middle of a nightmare, 8 weeks on, trying to sort this out. Given our previous experience, it seems their customer care has gone down the tubes.