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National moving
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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
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Reviews
Neil Zarach
January 6, 2025
on Google
Edited to respond to their response. We have a full paper trail. We have no dolls. The damaged goods are art deco ceramics. We tried to assist them when we discovered they were not insured. We offered to accept a small cash payment if they removed a small item from our old garage. They paid the cash but refused to pick up the small item. This was our first and last time we would deal with them. We asked for no further work. Sterling moves are a company to avoid. We made the mistake of using them to move home. Their proprietor did a survey of our apartment and gave his estimate. It was so obviously wrong. I called him and he revised it without revisiting the apartment. His written estimate, which we accepted, included three trucks. Three turned up but only two were usable as the third was full of someone else's possessions. The written estimate also included provision of wardrobe boxes. None turned up, to the surprise of those packing for us. He confirmed in writing that he was fully insured.
Some of the items THEY packed arrived damaged, as did multiple items of furniture, the mover who damaged one told my son he just had to fix it with some wood glue even though the wood finish was ripped off the drawers. The proprietor then wrote to us to say he was not insured. The move took longer than he estimated, we had to pay the extra. His staff did part of the packing, 2 men for a full day, and they confirmed to us that the broken items (art deco ceramics) were packed by them. A majority of the actual move was subcontracted to another company and there were various disagreements between the two companies during the move along with a language barrier, and very heavy-handed handling of boxes and furniture including reckless overloading of the small lift.Read more
Some of the items THEY packed arrived damaged, as did multiple items of furniture, the mover who damaged one told my son he just had to fix it with some wood glue even though the wood finish was ripped off the drawers. The proprietor then wrote to us to say he was not insured. The move took longer than he estimated, we had to pay the extra. His staff did part of the packing, 2 men for a full day, and they confirmed to us that the broken items (art deco ceramics) were packed by them. A majority of the actual move was subcontracted to another company and there were various disagreements between the two companies during the move along with a language barrier, and very heavy-handed handling of boxes and furniture including reckless overloading of the small lift.Read more
Charlie Matthias
January 6, 2025
on Google
Sterling moves are a fantastic removal firm, top quality service would highly recommend.
RealGhostHuntersUK
January 5, 2025
on Google
Just used Ben and the team to help move me. The whole experience from start to finish was great! Ben helped me feel at ease about it and my goods were in safe hands. They packed my whole property, moved me and even unpacked for me. Great care was used and they were all so polite and friendly. Will definitely be using them again when I move and recommending them to my friends and family
Zachary Horvath Acosta
January 5, 2025
on Google
My experience with sterling moves was an all round success. The employees were polite and efficient. I would definitely recommend sterling moves as a removals company.
Jay Bee
September 10, 2024
on Google
Asked for a quote, spoke to someone on the phone, sent a detailed video of my flat showing furniture etc. The person (can't remember his name, think it was Ben?). said he thought the quote had been sent, then said he'd send it as soon as he was back in the office, then boom. Nothing at all. Not heard a peep since.
Alex Yatsiuk
February 25, 2024
on Google
I recently used Sterling Moves for my move and was thoroughly impressed with their service. From start to finish, the team was punctual, professional, and incredibly efficient. They handled all my belongings with the care, and delivered everything perfectly safe. I couldn't have asked for a better moving experience. Highly recommend Ben and his team for anyone looking for a reliable and professional move.
