Ze waren op tijd ,heel erg secuur, prima werknemers , super. Alles professioneel ingepakt .zeer goed verzorgd.
Moved from Nuth (The Netherlands) to Herne Bay (United Kingdom)
Regular communication. Helped me with all required documentation.
Punctual in picking up goods and delivering to my UK address.
Assisting me with documents required
Despite using their service, I still kept receiving follow up emails to use their service
Moved from Vlaardingen (The Netherlands) to Forest Row (United Kingdom)
Das Angebot kam blitzschnell. Die Umzugsgüter wurden pünktlich abgeholt und geliefert. Ich habe an Abhol- und Liefertag jeweils einen Tracking Link über den Standort der Fahrers erhalten. Das hat mir bei der Planung meines Tages sehr geholfen. Beide Fahrer waren sehr freundlich. Der Emailkontakt war ebenfalls zufriedenstellend es gab immer schnelle Antworten.
Moved from Nottingham (United Kingdom) to Freiburg Im Breisgau (Germany)
I was quite worried about the moving (Belgium to the U.K.) since it was quite a complex one due to the moment (Covid-19 + Brexit), but at the end I had a good experience with Lopa Removals. They were very helpful to answer all my questions and also had the best offer. All my goods were delivered on time and in good condition. Collection and delivery were facilitated with the tracking system and drivers were friendly and helpful (I went for the low fare, so I had to do all the 'heavy work').
Moved from Leuven (Belgium) to London (United Kingdom)
It was over my expectations.
All items delivered with care and fair cost.
They are so careful that they washed my bike before deliver to me and it was completely unexpected.
I highly recommend Lopa!
Moved from Manchester (United Kingdom) to Bergen (Germany)
Because they did indeed know how to deal with customs for a move from a holiday home, and that went without problem, whereas others either had no idea, or one told me to apply for TR01 even though the website said it didn't apply. Also items arrived with no damage and on schedule.
they did indeed know how to deal with customs for a move from a holiday home, and that went without problem
items arrived with no damage and on schedule
Moved from Munich (Germany) to Oxford (United Kingdom)
Une firme très bien organisée qui repond clairement aux questions et sans retard et sur qui on peut compter. Les dates de pick up et livraison tenues et un service soigné par des ouvriers consciencieux. Merci Lopa
Prix competitif, regulier contact, bonne attitude
Moved from Monthey (Switzerland) to London (United Kingdom)
Service commercial efficace (en ligne et au téléphone), rapidité d'enlèvement, chauffeurs professionnels et livraison dans les délais prévus. Je recommande hautement leurs services (déménagement réalisé fin septembre 2021 de France vers UK).
Moved from Orléans, (France) to Oxford (United Kingdom)
This was my first time using a removals company. I found Lopa's overall service very effective and efficient, but also helpful. The company was quick to provide a solution when I hit a roadblock.
Everything was delivered intact as I had left it in storage and well secured in their truck.
A definitely positive customer experience, that I highly recommend.
Very straightforward support and instructions
The customs forms could be electronic.
Moved from London (United Kingdom) to Paris (France)
The move went simply to plan and everything was delivered as required. They used a dedicated transport not a consolidation and my household items where delivered within days of collection. The crews at both ends where efficient and professional.
Dedicated transport from A to B.
Effective in managing a difficult staircase.
Moved from Klein Nordende (Germany) to Staines-upon-thames (United Kingdom)
Vijf sterren voor de verhuizers. TOP !!!
Voor de informatie vooraf hadden we dit niet gegeven. Te veel onduidelijkheid over de timing, papierkraam etcetera. Dat maakt het voor jezelf lastig om je eigen vertrek te plannen.
Zeer netjes en voorzichtig
Moved from Axminster (United Kingdom) to Siebengewald (The Netherlands)
[Name removed by Sirelo] the Service Manager was excellent in every way. Responded to all our questions on the move and the customs requirements, speedily, clearly and followed up without any chasing. A delight to deal with. The removal guys just got on with it and did a good job.
Price competitive for the service we wanted
Couldn’t confirm actual collection date until 2 days prior
Moved from St Gervais Les Bains (France) to Addlestone (United Kingdom)
Lopa Removals organised my move from Belgium into storage for 9 months and then delivery to my new home in the UK. Everything from the organisation, packing, transporting, delivery and re-assembly of furniture went well. The removal teams were so careful with my belongings, helpful and polite throughout the process. My thanks to all at Lopa for making the move as stress free as possible. I can certainly recommend them to others.
Good organisation and extremely careful packing
Moved from Tervuren (Belgium) to Northumberland (United Kingdom)
Moving manager very responsive. Transportation and preparation was smooth. However the packing process wasn't great as I requested and paid for packing services but the employee arrived with a low amount of boxes. However he had plastic wraps and blankets which covered most of my items.
Packing services are not totally well prepared
Moved from London (United Kingdom) to Chatou (France)
Perfect service from Lopa from London to Lyon (FR) for 480kg . Simple and clear service, helpful team.
Moved from London (United Kingdom) to Lyon (France)
They were pleasant, polite, worked non stop handled the goods with care and they were on time both ends.
Moved from Aramits (France) to Grantham (United Kingdom)
Ondanks het tot twee maal toe uitstellen van de verhuis wegens Brexit, is deze firma ons steeds goed blijven opvolgen en werden de voorwaarden van de overeenkomst correct nageleefd. Ook wat timing en melding van ophalen en leveren prima.
duurder dan voorzien door de brexit (niet te fout van de firma)
Moved from Ieper (Belgium) to Bromley (United Kingdom)
Awesome customer service team answer every e-mail within 5 min; very appreciated. The online platform is very easy to validate the quote and make the payments (both in Euros and in Pounds). Professional team of movers; both teams at departure and at delivery were polite, quick, and discreet. After-sales service was also very efficient, I want missing three small items and it has been handled very quickly. I recommend highly recommend them.
Moved from The Hague (The Netherlands) to Reading (United Kingdom)
Professioneel en goed geregeld.
Spullen netjes ingepakt op tijd en afgeleverd op tijd.
Continu duidelijkheid over wat wanneer en hoe
Moved from Aberdeen (United Kingdom) to Rotterdam (The Netherlands)
Very helpful,efficient and organised...super impressed with their service. Highly recommended..will be using them again ..
Moved from Amstelveen (The Netherlands) to Eastleigh (United Kingdom)
Netjes op tijd ,goede communicatie alles netjes afgedekt en goed afgehandeld. Ook in Nottingham netjes op tijd
Moved from Alphen Aan Den Rijn (The Netherlands) to Nottingham (United Kingdom)
Movers came exactly in time, and delivered as promised. Nice people and also honest price! A recommendation.
Moved from Helmond (The Netherlands) to Winchester (United Kingdom)
Collection guys arrived on time, worked hard to load and the same for delivery. Both were very pleasant to deal with and made the move as painless as possible.
Moved from Percy-en-normandie (France) to Farnham (United Kingdom)
From start to finish the process was well handled. The movers were on time both on pick up and delivery. Nothing was damaged due the professional way they packed the van. The payment process was easy to use and gave an instant receipt. The correspondence about the move arrived on time and was easy to understand.
Moved from Gosport (United Kingdom) to Datteln (Germany)
I am always anxious about dealing with moving companies as I've had some troubles in the past. In the present case, I had not extra surprises, and the excess I had to pay was fair, and still made it £500 cheaper than others, which makes me wonder why others charge so much! Thank you Lopa Removals!
Moved from Heptonstall (United Kingdom) to Berlin (Germany)
Très bonne réactivité avant et pendant le déménagement. Très compétitif au point de vue tarif. Livraison dans les délais malgré une confusion d’adresse de la part du chauffeur qui ne parle pas la langue du pays de destination.
Moved from Moulton (United Kingdom) to Tence (France)
The driver did not wear a mask at the pick up and only covered his mouth during drop off. Both times the driver was very helpful and even helped load and unload despite it being a curb to curb service. Everything was picked up on a Monday from Bristol,UK and arrived safely in Utrecht,NL on the Saturday. Sadly the company had given me a pick up window from Monday to Wednesday and said they would contact me 2 days in advance to inform me of the pick up date. However I never got this email and on Monday I received a call from the driver saying he was there. Luckily I had anticipated something like that to happen and all but 2 boxes were packed and I was off at home that day. Since my flatmate wasn't home to help me, the driver offered himself to carry my largest box (30kg) from my first floor flat. Due to the missing notification it was all a bit stressful. Therefore the 4 stars only. I phoned the company about it and they claimed they had sent the notification despite me checking my email and spam folder every 15min the whole weekend. We did receive an email 2 days prior to drop off as promised.
Missing notification for exact pick up date
Moved from Bristol (United Kingdom) to Utrecht (The Netherlands)
I was very happy with the whole Lopa experience. My initial contact and queries were replied to quickly and clearly. There was no pressurised sell for me to choose them. They were not the cheapest option but I felt that they gave a more accurate volume estimation which offered good value for money. The Packing team arrived earlier than expected and expertly packed everything. The next day loaded up and a week later arrived as planned in Wiesbaden, where they delivered everything to the allocated room and assembled what needed assembling. It was all very professional, quick and efficient. You always feel you are taking a huge risk, leaping into the unknown, but it all worked perfectly. Very pleased
Response to queries/ potential problems
Everything arrived in the same condition
Moved from Oxford (United Kingdom) to Wiesbaden (Germany)
The guidance and customer service was incredibly good. Although I had way too much items weight-wise ( which was entirely my fault, as the Lopa lady recommend to book a bigger space, and I was convinced I wouldn't need it but did not take the weight restrictions into consideration) after only the boxes were in I was already at 5/6 of my weight allowance. Extra weight was not possible. The driver was very professional, friendly and helpful. He helped me find the heaviest boxes and take them back out so I could take some vital bits of my furniture with me. Which caused him more work he did not have to engage in. Overall it was the best service I ever experienced moving, very friendly, professional and reliable. I will most definitely use the service again if it is available at my current destination and would recommend it to anyone, especially a cross-country move from the UK to Germany like mine was exceptionally well executed by Lopa Removals. Thank you for this great experience in these chaotic times!
Friendly, professional, helpful
Moved from Doncaster (United Kingdom) to Auerbach Im Vogtland (Germany)
Deutliche und schnelle Antwortung.
Moebel brauche man nicht deinstalliert.
Gut gepackt und gesichert.
Moved from Saarbrücken (Germany) to Liverpool (United Kingdom)
Excellent, was cheap and fast. Really happy chosen that company. Next time again! Thanks a lot!!!!!!
Moved from London (United Kingdom) to Wuppertal (Germany)
We wish to thank the entire Team from , [Names removed by Sirelo] plus head-office, for the excellent service provided on both occasions during our move to Germany (Delayed due to Corona Virus lock-down.) The team were extremely professional, polite, punctual and hard working, which made our move so much easier. Having moved many times over the years, LOPA Removals were the best value for money and professionalism. We would Highly Recommened them. Thanks K & F
Moved from Lincoln (United Kingdom) to Gütersloh (Germany)
Le chargement a été bon et rapide mais ils déchargent et rechargent avant de délivrer les meubles. C'était rechargé n'importe comment avec des affaires meme pas protégées, des cartons a l'envers, notamment ma vaisselle! J'ai dépassé le poids autorisé et j'ai du payer £170 en plus ce qui est légèrement abusé.
Le déménageur qui a délivré mes affaires ne parlait ni français et quasiment pas anglais mais il nous a bien aidé.
Il est possible de tracker le camion, cela permet d'avoir une heure d'arrivée plutôt exacte.
Les affaires sont bien protégées quand elles sont collectées.
Comme il change de camion, les affaires sont juste balancées n'importe comment, les cartons a l'envers etc...
Les frais de poids supplémentaires abusifs!
Moved from Saughall (United Kingdom) to Lisieux (France)
Ich habe die Angebot sehr schnell bekommen. Danach als ich die Anzahlung bezahlt habe hab ich sofort ein Termin gekriegt und ein Woche später würden mein Sachen schon abgeholt. Dann nach weiteren 3 Tagen sind sie auch ohne Probleme auf meine neue Adresse angekommen. Aus London nach Hamburg alles ohne Probleme gelaufen! Danke für die tolle Leistung!
Moved from London (United Kingdom) to Hamburg (Germany)
Second review due to them threatening me with legal action. (Sorry Sirelo!)
Due to Covid, Lopa postponed the pickup date and offered no refund when they were no longer needed. They claimed that they will be keeping 70% of the money (and a cancellation fee) due to postponing the pickup date, even though they are the ones who postponed.
To be specific, they misquoted article 7.1.3 & 7.1.4 of their own contract which states a penalty if YOU delay pickup. Again, THEY are the ones who delayed the pickup and then refused a refund claiming a late cancellation.
I now have no need of their services, wouldn't trust them with my belongings anyway and have not received my money back. They have offered to return less than 30% of my money and said that will have to wait as they are also asking for a bailout from the UK government.
Writing reviews, contacting paypal and contacting them has not helped me. I advise caution when using cheap services like Lopa.
They couldn't make the pickup date.
Moved from Haarlem (The Netherlands) to Loughborough (United Kingdom)
Response of Lopa Removals
May 5, 2020
Lopa Removals has contacted this client in advance of the collection date and informed that due to increased risk associated with Covid-19 and subsequently UK lockdown as from 24/03 our operation needs to be suspended.
At the same time, we were clear that once it is safe to resume our services and lockdowns are lifted we will be in touch to arrange a new set of dates.
We received a response weeks later when the client asked for a full refund. The client has been informed that request for a refund will be treated as a cancellation and therefore terms and conditions will apply (60% of the removal cost). We did mention again that our aim is to still complete the service as soon as possible and safe to do so and in the meantime encouraged the client to use local storage as he himself suggested.
Despite that the client insisted on a full refund, so he can move house.
Lopa Removals responded to this request and reinforced the point of cancellation and also pointed out that sadly at this st age, due to unprecedented circumstances we are not in the position to proceed with the refunds straight away, as the current crisis has an impact on our finances and we are waiting for government assistance -business interruption loan and small business grant, which are not a bailout, as stated above by the client.
We didn't deny at any point the right to a partial refund as per our terms & conditions only asked for understanding and patience as this may take longer than usual in current circumstances.
Unfortunately what followed is a number of offensive emails, including false statements and arguments about Covid-19 not being an excuse to not proceed with the move on the agreed dates.
The client also posted a review here, but sadly instead of being only a statement of the fact it mainly included a number of offensive and false statements, to which we also responded here and simply cautioned publicly (not threaten) about libellous nature of the review.
The circumstances we all found ourselves in are challenging for all, but we believe we had to put people wellbeing first and our actions were ultimately based on a number of European government instructions, as removals services are deemed as non-essential.
Communication was great!
Everything was great delivery from London to France in less than two weeks
Moved from London (United Kingdom) to La Seyne-sur-Mer (France)
Good value compared to other quotes we received. Initial contact very positive and helpful. Good use of technology to estimate home contents.
Friendly staff, efficient and proficient.
Excellent wrapping service, no breakages.
Size of vans/weight ratio. Two vans @ 3.5 ton , one 7.5 ton would have been better.
Moved from Leeds (United Kingdom) to Alloinay (France)
Excellent service - picked up my boxed apartment contents in NL and delivered them to UK with no problems. Highly recommended.
Moved from Delft (The Netherlands) to Manchester (United Kingdom)
Fast response to get a quote and finally to move.
Good service friendly driver.
Very good price....
Moved from Volketswil (Switzerland) to Mallaig (United Kingdom)
They met our agreement; price (no hidden extras), pickup/delivery time window. Item was well packed (as were the other items in the shared delivery service). No damage. Exceeded expectation, delivered to 1st floor when kerbside service was agreed.
2 hour pickup/delivery window but up to the minute tracking web site
e-mail communication (you did not book the service you asked for !)ed
Moved from Reading (United Kingdom) to Eindhoven (The Netherlands)
They were very easy going and always friendly and helpful with the changes I made with my order, even at the last minute. The drivers were very nice and on time, even in advance for the delivery on Sunday, which was great. Easy to follow on internet.
1 m3 = 50 kg for my case, as more heavy stuff than bulky
Moved from London (United Kingdom) to Bron (France)
They were helpful, friendly and efficient, and pick-up and delivery were excellent and at the stated times.
Moved from Duebendorf (Switzerland) to Broughton Astley (United Kingdom)
polite helpful drivers; perfect timekeeping; no breakages; excellent online communications; a perfect experience
Moved from Beersel (Belgium) to Llandanwg (United Kingdom)
Everything they said they would do, they did. I could track the delivery from miles out, so I knew when they were arriving. They had to wait for ages to collect something but they did; and they had to pay unexpected charges for the thing they picked up for me, which they did too (and I then reimbursed. They did a first class job.
Moved from Paris (France) to London (United Kingdom)
We moved from the UK to France. Everything went smoothly. They answered all our questions very patiently and overall customer service was excellent. All our stuff was in perfect condition when they arrived and as I hurt my back really bad the delivery guy helped me to carry the stuff even if it wasn't included in our price. Really nice people as well. Highly recommended.
Excellent customer service
Moved from Cuckfield (United Kingdom) to Libourne (France)
The 2 guys that came for our move were very nice. They have been very careful about all our items and furnitures that arrive to destination without any damage.
The only bad point of this company is that even if you book a volume of items, the weight was limited (to 60kg per cubic meter) which is quite low. So when they weighted our items we had to pay an additional charge due to overweight.
Moved from Busserolles (France) to Waltham On The Wolds (United Kingdom)
The email correspondence with staff was flawless and effective. The replies were within hours and questions were answered straight away.
The actual movers came on time. They were very friendly and helpful. We underbooked and they made space for our extra boxes and gave a price straight away for the additional costs so there were no surprises. No hidden costs or bills. Amazing!
The movers were gentle with my glass tables and even had blankets to wrap them up with. There are restraining belts across the whole van and they strapped all the glass up securely. I felt like my belongings were well taken care of and safe in transit.
Also very handy that you can track the van on the day of arrival at the destination.
I would strongly recommend people to use this company as you won't find one for the price they offer and the service you received. Feel lucky to have booked through them :) Thank you for the smooth move!
Punctual, friendly, professional
Safe, helpful, transparent, good price
Moved from Birmingham (United Kingdom) to Rhenen (The Netherlands)
The experience was good. They got all my stuff to me and I am happy. Nothing broken. Be mindful they only allow 600KG now.
Friendly staff / packers. Everything arrived on time and in perfect condition.
This isn't a negative point, but they tried to charge me £255 extra above 600kg, but I had booked before they changed to this limit when it was 750kg. I had to prove I had the agreed email. Once this was sorted all was ok and I didn't have to pay the addi
Moved from Chesterfield (United Kingdom) to Sussac (France)
Very professional company .
Took care of items with loading and reloading .
Good driver had the same one for picking up and dropping off .
Waiting from picking up to dropping off .
Moved from Plymouth (United Kingdom) to Vollenhove (The Netherlands)
very professional, reliable, kept us informed all the time= easy experience, stress free! really recommend this company!
Moved from Coventry (United Kingdom) to Munich (Germany)
The two vans arrived on time, the team were excellent and couldn't do enough for us, they left our house in France on the Friday afternoon and at 12 noon the following Monday were texting us to meet them at our storage facility in North Wales. We couldn't ask for anything more.Excellent Superb Service
Moved from Mortain-Bocage (France) to St Asaph (United Kingdom)
LOPA removals have been very professional with the whole service, from the manage of the booking of the service until the moving itself. They took care of everything, we would book them again any time.
Moved from Manchester (United Kingdom) to Schweinfurt (Germany)
Collection and delivery were on time, the drivers were helpful and cheery. The entire operation from booking to completion was professional and efficient
The entire operation from booking to completion was professional and efficient
Collection and delivery were on time, the drivers were helpful and cheery.
Moved from Twickenham (United Kingdom) to Pézenas (France)
Good communication. Tracking links provided but didn't arrive within 2 hours if the given time. Very friendly loaders. Everything arrived at destination safely and undamaged. Best price by a long way if you don't mind doing some of the moving to the van choose the Supersaver.
Moved from Reading (United Kingdom) to Saint-Yrieix-les-Bois (France)
The support was excellent from start to finish, the staff was very friendly and professional and all our things were handled with great care. When we realised that we had underestimated the amount of household effects we needed to move, Lopa were brilliant at making it work with the moving dates we had set beforehand. Great moving company, would definitely recommend!
Moved from Leeds (United Kingdom) to Hamburg (Germany)
Wirklich top. Vorher unbedingt genau die Rahmenbedingungen absprechen (Anzahl der Stockwerke, Umzugsvolumen, -gewicht, etc.). Dann passt alles. Gehen auch auf Sonderwuensche ein, z.B. Umzugsgut in Lagerhaus einlagern. Wirklich sehr guter Service.
Moved from Nottingham (United Kingdom) to Tuebingen (Germany)
Super. Rien à redire. Par contre faites hyper attention aux places de parking - il faut s’en assurer lors de la collection ET lors de la livraison
Matériel livré sans dommages
Retard à l’aller et au retour
Confirmation de l’horaire exact uniquement deux jours avant
Moved from Londres (United Kingdom) to Divonne-les-bains (France)
Collection was on time and swift, the guys were very nice and pleasant. Delivery arrived 2 days outside of the agreed window but didn’t create any problem for us (I guess they wanted to avoid the crazy traffic of a bank holiday weekend in France). Again delivery was swift and the guys were really helpful. I haven’t noticed any damage, everything was well protected!
Pleasant staff on the ground
Moved from London (United Kingdom) to Bordeaux (France)
Relation with administration has been perfect and timely
Movements have been on time
Team very helpful and ready to adapt
Moved from Bushey Heath (United Kingdom) to Paris (France)
Sehr gutes admin team. Freundlich und hilfsbereit. Abholung von Schweinfurt - war excellent.
Die Anlieferung in Stourbridge, mit einem anderen Fahrer, war allerdings etwas aergerlich. Der Fahrer wollte extra Bezahlung und war nicht besonders freundlich. Schade!
Trotz allem wuerde ich jedoch Lopa empfehlen.
Moved from Schweinfurt (Germany) to Stourbridge (United Kingdom)
Could not be happier with this company! Everything from start to finish went absolutely well and the team was friendly, professional and supportive. I would use them again anytime and can only recommend Lopa Removals. Clear and straight forward process with lots of help, guidance and support. Thank you again for making this move as easy as possible! Awesome company with fair prices.
Communication, support, help
Moved from Eichstätt (Germany) to Congleton (United Kingdom)
Everything exactly as arranged and agreed. Adequate communication and nothing outside of the plan. Good volume estimate and professional staff.
communication and accuracy
price, compared to others for the same nominal service
Moved from Ruesselsheim (Germany) to St. Andrews (United Kingdom)
Les déménageurs ont été très réactifs avant le jour du déménagement. Nous avions la possibilité d’envoyer la liste des meubles par mail ou d’utiliser leur application (avec photos) pour faire estimer la taille du déménagement.
Le jour du déménagement vous suivez l’arrivée du camion via un GPS sur internet.
Dans notre cas, pour 32m3, 5 déménageurs sont venus. Ils ont tout mis dans le camion et ont ré-emballé tous les meubles dans des couvertures et des bâches plastiques.
Arrivée à Édimbourg le jour dit avec 2h d’avance. 2 personnes pour vider les camions. Tout était terminé en 2h.
Un vrai bonheur.
Et le tarif de ce déménageur est de loin le plus compétitif !
Moved from Villejuif (France) to Edinburgh (United Kingdom)
Le site est facile d'utilisation et propose un devis rapidement. J'ai eu des réponses rapides et utiles à mes nombreuses questions, par téléphone ou mail. Toutes les personnes avec qui j'ai été en contact étaient très professionnelles.
Disponibilité pour répondre aux questions
Moved from Lyon (France) to London (United Kingdom)
It was well done. The communication was good. The men doing the moving were efficient and helpful. The delivery on the other end by the same men was also done very well.
They were on time and handled my belongings with care.
The paperwork took longer than they had lead me to believe so it became more of a frustration.
Moved from Collina d'Oro (Switzerland) to Chertsey (United Kingdom)
Lola Removal was great. Paperwork and email contact was always fast and friendly. Pick up and delivery were on time. Good value for money. We can fully recommend it!
Moved from Zürich (Switzerland) to London (United Kingdom)
Goede informatievoorziening en voorbereiding; altijd snel en professioneel antwoord op vragen; soepele verhuizing
Moved from Bern (Switzerland) to Den Haag (The Netherlands)
Perfect, from start to finish. Answered all questions upfront without being pushy, kept me updated all the way and everyone from the help desk to the drivers were professional, friendly and attentive. Would use Lopa anytime again. Best company I used for international removals!
Moved from Leeds (United Kingdom) to Bielefeld (Germany)
Très professionnel. Un peu en retard avec la livraison mais ils ont appelé d'avance je n'aime pas un minimum de caractères
Moved from Paris (France) to Luton (United Kingdom)
Collected on time and sent a tracking app so I knew where they were. Moved my boxes with no fuss. Quick and easy
Had to call a few times to confirm payments
Delivery date was delayed but I had to call to find out. Communication to customer could be better
Moved from Bielefeld (Germany) to Scunthorpe (United Kingdom)
Guter Preis, freundlicher Kontakt am Telefon, sehr kurzfristige Verfügbarkeit (die allerdings auch mit etwas Glück verbunden war).
Einziges Manko ist, dass das Volumen etwas zu gering angesetzt war und ich deshalb eine Nachzahlung leisten musste. Allerdings war der Preis damit immer noch sehr gut und das hätte bei anderen Firmen genauso passieren können (schließlich wird nur mit Pauschalwerten gerechnet).
Alles in allem zufrieden!
Volumen etwas zu gering angesetzt
Moved from Würzburg (Germany) to London (United Kingdom)
Very professional, no-nonsense company that simply does a very good job for a fair price. The removals team were a credit to the company too... very courteous and careful with our household goods.
Very experienced and professional delivery team.
Took good care of our household goods
Not being able to confrm the delivery date until 3 days beforehand caused us some personal scheduling challenges.
Moved from Overijse (Belgium) to Hereford (United Kingdom)
It was a great experience from receiving a competitive quote through to high level customer service. They answered my many queries professional. Boxes were picked up and delivered as scheduled. I highly recommend LOPA Removals and would use them again.
Moved from Sheffield (United Kingdom) to Leeuwarden (The Netherlands)
Moved from Woluwe-Saint-Lambert (Belgium) to Elstree (United Kingdom)
The Driver and personnel were very helpful, price was reasonable and I even got a discount for online payment. Everything was delivered safe. It was load of stress of our shoulders moving.
Moved from Antwerpen (Belgium) to Newburry (United Kingdom)
From start to finish they were excellent. Everything was well organized and went according to plan. The time between pick up and delivery was extremely short so I received my goods just two days after they were picked up. Both the coordinators and the removal men were friendly, professional and very efficient. I was very impressed by the service and would definitely use them again.
Helpful. Answered all my questions before and during the move
Moved from Thatcham (United Kingdom) to Amsterdam (The Netherlands)
Très efficace et très agreable
Moved from Londres (United Kingdom) to Cannes (France)
Excellent removal support, drivers helpful and supportive.
UK to France timeline excellent.
Moved from Hereford (United Kingdom) to Quillan (France)
Die Kommunikation war nicht überzeugend, nachdem der Vertrag abgeschlossen war. Extra Verpackung für einen Tisch und 3 Stühle (3x Plastiksäcke) war sehr hoch: 75 GBP. Weil die Entfernung zum Haus von 30 Meter mehr Entfernung wurde extra berechnet.Eine Bitte, den Tag zu verschieben wurde erst gar nicht beantwortet. Ich würde mich beim nächsten Mal für ein eventuell teueres Unternehmen entscheiden. Das war am Ende sehr schroff und raffgierig.
Sehr freundlich zu Beginn.
Moved from Feltham (United Kingdom) to Berlin (Germany)
Alles Wunderbar geklappr
Moved from London (United Kingdom) to Frankfurt (Germany)
I used Lopa Removals to move 19 boxes (no furniture) from Luxembourg to Oxford, UK.
The customer service was very good over email. They were quick to reply, answered all my questions and were polite.
The pricing options were fair and varied. I chose the super saver option, which meant that I packed my own boxes, labeled them and had minimal insurance for my items (100EUR/ m3).
The pick up and drop off dates are immediately narrowed down to a 3 day window each and then defined more precisely 48 hours in advance so you need to be flexible last minute scout being present for those times.
You are sent a GPS tracking on the day of pick up or drop off so that you can see when they will arrive. The truck was exactly on time within the 4 hour window defined for pick up. It was 2 hours ahead of the time window for drop off.
The movers were very friendly, worked quickly and were professional.
I would recommend this company.
Exact pick up and drop off dates/times defined last minute
Moved from Luxembourg (Luxembourg) to Oxford (United Kingdom)
very polite and helpful support staff (e-mail and phone) explaining everything in detail without providing too much information
collection and delivery was handled by poilte, effficient and experienced packers who worked carefully but swiftely
Moved from Witney (United Kingdom) to München (Germany)
Efficace et reactif
Moved from Labarthe Sur Leze (France) to Londres (United Kingdom)
The organizing team was responsive and professional. Patiently and fully answered all my questions. The movers were very nice, relaxed and efficient. Things just disappeared into the truck. They loaded carefully and calmly. We were not fully packed when they arrived and they were very nice, probably not the first time they encountered that. Their peaceful attitude made a stressful day enjoyable. Everything was delivered in perfect condition.
Moved from Ecublens (Switzerland) to Cardiff (United Kingdom)
From start to finish the service provided was second to none and so efficient
Communication through out the process was first class
Price quoted was the price paid and,iin comparrison sites I searched were the most cost effective
Moved from Zandvoort (The Netherlands) to Bolton (United Kingdom)
good, professional, great staff
Moved from Rapperswil Sg (Switzerland) to Canterbury (United Kingdom)
We were moving from Hamburg to London and we also stored our stuff at their storage for a month. As the move itself is stressful enough Lopa Removals made things easy. From the very beginning when we contacted Lopa Removals to the day they delivered our furniture to a new place the communication was smooth and we were very impressed by their service. They are super professional and beside that also a very friendly people. We couldn't wish for a better one. Very much recommended!
Moved from Hamburg (Germany) to London (United Kingdom)
Very professional. Great communication. Everything arrived on time as promised. No breakages.
Moved from Thornley (United Kingdom) to Le Lindois (France)
The price quality was fantastic
Moved from Amsterdam (The Netherlands) to York (United Kingdom)
Excellent service. Great people, very profesional.
I would recommand them. Quick, helpful, flexible and profesional.
Moved from Harnes (France) to Connah’s Quay (United Kingdom)
Goedkoop, vriendelijk, zeer accuraat. Aankomsttijden perfect gehaald. Alleen maar lof!
Moved from Oxford (United Kingdom) to Amsterdam (The Netherlands)
professioneel en op tijd, hoewel de baas niet meer geïnteresseerd was in communiceren nadat hij een uur en datum uitgestippeld had voor de levering
(nochtans was dit vermeld voordien) die niet paste en mij in het ongewisse liet wanneer dit nu juist zou plaatsvinden.Mijn zoon heeft hiervoor speciaal zijn werk moeten verlaten op tijd thuis te zijn
indruk van geld ontvangen eerst en dan zien we wel hoe dit gebeurt
Moved from Falkirk (United Kingdom) to Wevelgem (Belgium)
Bon contact, personnel aimable, très bon suivi. Les informtations sur le coût gagneraient à être plus transparentes et sans surprise. Le déménageur devrait être au minimum équippé d'un diable dans son camion, ce n'était pas le cas.
Moved from Les Ulis (France) to Londres (United Kingdom)
tout etait fait a l'heure et amicablement
Tout etait fait a l'heure et comme demande
Moved from Frejus (France) to Londres (United Kingdom)
Very efficient service at every stage. Collection and delivery both exactly on schedule. Prompt and helpful responses to emails. Very reasonable price.
Moved from Oxford (United Kingdom) to Amsterdam (The Netherlands)
Not only were they professional, they bent over backwards with our demands, were very thoughtful, careful and were extremely rapid with difficult moving solutions(dismantling furniture etc). Our crew also had very cheerful dispositions which helped during a difficult move.
Moved from Sanary (France) to Cardiff (United Kingdom)
Vlotte administratieve afhandeling in de aanloopfase. Verhuizers vriendelijk, op tijd en voorzichtig met de spullen.
Goede prijs bij vroege boeking
Moved from Gent (Belgium) to Melton Mowbray (United Kingdom)
Super einfach und flexsible. Auch schnell und sehr hilfreich.
Ich empfehle es jeder! Sehr Preiswert .
Moved from Maastriccht (The Netherlands) to London (United Kingdom)
hat alles wie abgemacht funktioniert
Moved from Weil am Rhein (Germany) to London (United Kingdom)
Friendly staff very helpful they kept us up to date and all our stuff arrived without delay from UK to Holland.
Recommended to all!
Moved from Chacewater Truro (United Kingdom) to Amsterdam (The Netherlands)
The company picked my stuff up a day later as booked,because a truck was broken.But everything went fine, because my daughter helped,without her help I had to cancel my flight . Arrived on time in Germany. Thanks
came a day late , because a truck was broken . Can happen everywhere .
Moved from Thamesmead (United Kingdom) to Dagebuell (Germany)
good offer, reliable and punctual service, friendly and polite drivers
Moved from Hamburg (Germany) to Skegness (United Kingdom)
quick an deasy, no noncens, good costumor service
easy to approge, by phone or mail
it seems to me the workers work too much hours
Moved from Cradley Heath (United Kingdom) to The Hague (The Netherlands)
There was a good response from Lopa at every stage of our dealings with them. Queries were quickly answered and alterations made to our original list of furniture were easily accommodated without any unnecessary fuss. The collection of our property in Rochdale (G15876) and delivery to Bad Salzuflen (G15877), all in the space of 48 hours, met all Lopa's criteria for punctuality and efficiency and exceeded our expectations.
The best part of this experience was undoubtedly the friendliness, willingness and hard work of the Lopa removal-men at both the UK and German ends of the operation. We would be very happy to use Lopa's services in the future. Thank you.
Moved from Rochdale (United Kingdom) to Bad Salzuflen (Germany)
Friendly,very helpful efficient.
Moved from La Troparie (France) to Rayleigh (United Kingdom)
Alles lief puenktlich und professionell. Alles ohne irgendeinen Schaden angekommen. Sehr zufrieden
Puenktlichkeit, sehr freundlich und professionell
Moved from Unterägeri (Switzerland) to Barnsley (United Kingdom)
Ein Bild das noch an der Wand hing ist kaputtgegangen - da wurde reflexartig gesagt sie wären es nicht gewesen. Ansonsten waren die Mitarbeiter aber sehr freundlich und hilfsbereit. Matratzen und alles mögliche wurde vorher in Folie verpackt - fast schon übertrieben. Demontage hatten wir nicht mitbestellt. Ein Bettsofa dass ihnen zu groß waren haben sie trotzdem dann selbst zerlegt ohne irgendwas extra zu berechnen.
Moved from Braunschweig (Germany) to Chester (United Kingdom)
The company was really helpful the drivers were kind and efficient they made sure they protect everything properly. The admin staff was really nice as well and understanding when I had to change the delivery address 2 days before delivery was due.
I would definitely use them again if needed.
Moved from Dagenham (United Kingdom) to Francheville (France)
Het bedrijf was erg professioneel. Echter toen sommige van onze spullen op de plek van bestemming kwamen was het gedeeltelijk beschadigd. Ook zijn er wat wieltjes kwijt van een van onze ladekastjes.
Controleerd niet of alles erin zit
Moved from Southampton (United Kingdom) to Breda (The Netherlands)
The movers were very competent and helpful.
Even when it was apparent that the volume was not correct they helped. Nothing was damaged and everything went smoothly. The only Manko was that the final quote should not have been given without volumes and I missed it.
Very competent and helpful
Quick and very good at packing
Quote given without volume details
Moved from Twickenham (United Kingdom) to Weeze (Germany)
Très bon service, bonne communication, honnête sur ce qui était faisable et ce qui ne l'était pas. Des gens très biens !
Difficulté à établir précisément un volume avec leur outil d'estimation
Moved from Conflans Sainte Honorine (France) to Royal Leamington Spa (United Kingdom)
Excellent throughout. Booking system clear and fair. Was able to adjust when I realised I needed more with no problems. Easy to communicate with and very responsive. Advisory service on arrival time was good, service was prompt and quick and [name removed by Sirelo] the driver/loader was efficient and polite. He navigated beautifully and found our chalet in france no problems (very rare!). Recommend Lopa and particularly driver peter
Moved from Edinburgh (United Kingdom) to Morillon (France)
Alles liep volgens afspraak, keurige mensen, snel spullen geladen en snelle levering op het andere adres.
Alles met veel zorg behandeld.
Moved from Zevenbergschen Hoek (The Netherlands) to Dilton Marsh (United Kingdom)
I had an excellent experience with Lopa Removals. None of my items were broken or missing when they arrived. The movers who packed me up and the movers who delivered the goods were all professional, friendly, and efficient. They were able to accommodate my schedule by packing/loading my items on Sunday in the UK and delivering my items on the following Wednesday in Germany. Also I got quotes from four moving companies, and Lopa Removals was comparable in price to all of them. The price was reasonable. I highly recommend Lopa Removals.
Nothing broken or missing
Professional and friendly
You have to fill out Inventory Form yourself
Moved from Godmanchester (United Kingdom) to Wiesbaden (Germany)
All telephone and email communication was easy and prompt.
The removal men were friendly and helpful.
The price was good when compared to other quotes.
Moved from Pays De Gex (France) to Manchester (United Kingdom)
Everything was packed well and delivery of the goods were on time.
Moved from Bournmouth (United Kingdom) to Veldhoven (The Netherlands)
Really good communication. Correct in everything. Timing,Dates,price etc etc. so perfect company
Moved from York (United Kingdom) to Hoorn (The Netherlands)
Problemlose Abwicklung, Eingehen auf Änderungswünsche
Moved from Bristol (United Kingdom) to Harvestehude (Germany)
Doet wat ze afspreken en houden je digitaal perfect op de hoogte!!
Moved from Yeovil (United Kingdom) to Aerdenhout (The Netherlands)
The people I dealt with directly were super. Particularly the Drivers/packers
Provided short term stoeage
Moved from Baar Ebenhausen (Germany) to Yarnfield (United Kingdom)
Very happy with the service received.
Everything arrived in tact and within a couple of days.
Peter who coordinated our move was very responsible, friendly and attentive.
Moved from Tha Hague (The Netherlands) to Thatcham (United Kingdom)
Great team, very cost effective, Perfect organisation
Professional and Reliable
Moved from London (United Kingdom) to Brussels (Belgium)
They did exactly what they said they would do,on the dates they said, PLUS were flexible enough to tuck in another job at the last minute to a different country on the way. They were pleasant and business-like. We would definitely use Lopa again.
See above. You get what you are promised.
The personnel are pleasant and business-like.
Moved from Stuttgart (Germany) to INGLETON (United Kingdom)
Excellent from start to finish. Polite, professional, reliable.
Moved from Les Gets (France) to Stratton (United Kingdom)
The value for money is amazing. They are very professional and pay attention to all details. They treat your goods as if they were theirs.
A big thank you to [names removed by Sirelo] for their commitment.
Moved from Paris (France) to Nice (France)
From start to finish their attention to detail and the customer service was exceptional. the best I have encountered in some 80 years on this planet.
The UK office was superb and informed me exactly when they would arrive in France as they had promised.and the collection driver could not have been more helpfulThe same applied to delivery in Worthing and everything arrived in perfect condition and their price was very competitive.
No cons- they could not have been more perfect
Moved from Antugnac (France) to Worthing West Sussex (United Kingdom)
Good: Furniture removal/delivery was quick and no furniture was damaged. Staff was very friendly at all points of communication as well as during pickup/delivery.
Bad: Very short notice for removal/delivery (-1 star). The actual removal happened 3 hours before the given time window started (-1 star).
Overall, the service provided was still exceedingly good for the price paid.
Reliable and quick pickup/delivery
Inaccurate time window for pickup/delivery
Short notice for pickup/delivery
Moved from Watford (United Kingdom) to Neumarkt In Der Oberpfalz (Germany)
the guys worked hard, what I did not know was they weight everything so my box spring was left behind because it was too heavy.
They were on time, worked hard, and everything was OK, instructions were clear. You got what you paid for.
timely, worked according contract
they weight everything, so it is hard to estimate what can go or has to stay behind. And I did not know that beforehand.
Moved from Aberdeen (United Kingdom) to Bergen Op Zoom (The Netherlands)
Great guys, efficient. Polite, good price, and altogether very good.
Moved from Near Lancaster (United Kingdom) to Lucignana, Lucca (Italy)
Helpful, friendly, understanding and very professional
Moved from Rotterdam (The Netherlands) to Epping (United Kingdom)
The movers were in time and very friendly, all went well and without any problems.
Moved from Munich (Germany) to Stowmarket (United Kingdom)
Quick, efficient, good support with short notice. Very satisfied. And was the cheapest on top.
Moved from St Magne de Castillon (France) to Chiswick (United Kingdom)
Spullen goed overkomen, binnen afgesproken tijdslot. Had een vrij ruime vertrek en aankomst range meegegeven (ca. 3 dagen), enige minpunt was dat ze pas 2 dagen vooraf lieten weten welk moment het daadwerkelijk werd.
Snelle executie met genoeg manschappen
Late notificatie bij groot tijdslot
1 doos was enigzins uitelkaar gevallen
Moved from London (United Kingdom) to Drunen (The Netherlands)
Precise,puncutal and quick with disassembling and removals
Moved from Wageningen (The Netherlands) to Rushden (United Kingdom)
Trasloco effettuato nei tempi promessi, correttamente ed a un prezzo ragionevole. Unica pecca la comunicazione del giorno per il ritiro/consegna: per ragioni organizzative il giorno preciso viene comunicato solo due giorni prima, che nel mio caso é stato scomodo per l' organizzazione
Moved from Grenoble (France) to Oxford (United Kingdom)
Even if we calculated the volume ourselves for up to 5 cubic metres apparently when in the truck it came up with nearly 2 cubic metres more. At that moment I did not have time to argue.
little exaggeration and rounding additional volume
difficulty contacting the office as there is only one number available
Moved from Horsham (United Kingdom) to Hamburg (Germany)
Response of Lopa Removals
January 26, 2018
Thank you Ivaylo for the feedback - I would like to just point out that our quotes are based on volume and weight and I see that our initial estimate was much higher (10m3) than the actual volume booked by you (5m3). We do not know why you have decided to book only half of the estimated capacity as we never received any list, but making such a decisions without checking it with our estimator's team will always carry a risk. As for the number - please note that for the convenience of the clients we have 5 numbers (including 4 International FREE NUMBERS) - all listed on our website quote, emails. In case of any questions or problems please let us know.
Lost a whole day of work due to late cancellation of delivery.
Moved from Leiderdorp (The Netherlands) to London (United Kingdom)
Response of Lopa Removals
January 26, 2018
Hi Simona - you are right this was a very short notice due to vehicle problems. I'm sorry that this caused you to miss a day at work. Unfortunately, we are unable to predict such a things. We had to reschedule your delivery and to avoid another day off work we have agreed on the out of hours delivery (after 6 PM).
Das Unternehmen ist zuverlässig und unschlagbar günstig.
Abholung und Auslieferung nur auf 2 bis 3 Tage genau vorhersagbar, da mehrere Umzüge zusammengelegt werden.
Moved from Berlin (Germany) to Glasgow (United Kingdom)
Did the job exactly as arranged months before. Polite and hard working movers.
Moved from Mainz (Germany) to Southport (United Kingdom)
Very much on time, very friendly staff and very quick....very pleased
Moved from Stuttgart (Germany) to Redruth (United Kingdom)
Everything was delivered on time, however they hid the fact that my cat litter tray had been broken to pieces. They hid the broken tray behind the boxes.
Moved from Edinburgh (United Kingdom) to Nantes (France)
Excellent and efficient service. Friendly, no damage, no complaints. Great price. Reccommended highly.
Moved from Mainz (Germany) to Southport (United Kingdom)
Wonderful timing 100% efficient. Pick up and final delivery to UK was faultless. Extremely polite and friendly. Big thanks to Lopa Removals and their employees Patrick and Co. ☺
Moved from Bornem (Belgium) to Kent (United Kingdom)
Very polite, punctual and professional staff! They even delivered on a Sunday evening
A pleasure to deal with them
Polite & professional staff
Moved from Great Sutton (United Kingdom) to Muenster-Sarmsheim (Germany)
Fast, affordable, efficient service. Everything delivered on time and without problems. Great movers!
Moved from Nijmegen (The Netherlands) to London (United Kingdom)
Good service. Only a little late to pick up the boxes
Moved from Amsterdam (The Netherlands) to London (United Kingdom)
Peter and Mikael were fantastically helpful They were friendly and meticulous. I had more stuff than anticipated and when we got to the UK to put it in storage they were ever so careful with my antiques that. A great job done with utmost care and patience.
helpful, Peter and Mikael were super helpful
easy to make arrangements
Moved from Drunen (The Netherlands) to Tonbridge (United Kingdom)
Uncomplicated, cheapest offer, early moving date, fast move (within 3 days).
Unfortunately, I had to pay extra for one item. It’s difficult to estimate the space in m3 they give you.
Additional cost if you exceed your space which is difficult to estimate
Moved from St Albans (United Kingdom) to Pleidelsheim (Germany)
Sehr guter Service des Fahrers, allerdings musste ich die zentrale Stelle mehrmals um Informationen bitte, etwas mehr Proaktiv hätte sehr geholfen deswegen leider keine 10 Punkte
Super Fahrer, sehr hilfsbereit
Moved from Bracknell (United Kingdom) to Berlin (Germany)
Le service répond rapidement aux mails, la société pratique des prix abordables et les déménageurs sont sympathiques. Toutefois, on ne peut connaitre la date du déménagement que 2j avant ce qui oblige à être dans 2 pays à la fois très rapidement... Un excédent de m3 m'a été trouvé alors que mes cartons étaient dans un box de 2m3 (il était donc facile de déterminer le cubage) et tous mes cartons fragiles ont été placés sous mes cartons de livres. Mais pour le prix, pouvais-je vraiment espérer plus?...
Rapidité d'envoi du devis
Difficulté d'avoir une date précise en avance
Le traitement des cartons
Moved from Bezons (France) to St Albans (United Kingdom)
The quality and execution of the actual move was exemplary. Hard working removal people, secure storing and no damage whatsoever. However they could not take everything as the contents of our 4 bedroomed house apparently exceeded 4000 kg.
This was not pointed out as a specific risk factor by the Lopa removal administration. More mentioned as technical detail. They advised me based on their on-line volume assessment tool to reduce my original order from 45m3 to 40m3. The weight as a risk factor was not mentioned. As a result I finished up paying excess and waiting two weeks for the remaining 3 m3.
Considering the overall good price/performance, the administrative handling of the move leaves a bitter taste.
Harworking skilled workers
Progress information on the removal progress details needs improvement
Customer to be made aware of weight limitation risks
Moved from Gouda (The Netherlands) to Cheltenham (United Kingdom)
On time and great staff
Moved from Pouzolles (France) to Leeds (United Kingdom)
The move was from europe to the uk, Lopa removals managed to get it done without problems on a very short notice at a very good price. Contacts were friendly and very flexible.
Moved from Rotterdam (The Netherlands) to Worthing (United Kingdom)
Lopa Removals war stets prompt, professionell und hat mir freundlich alle Fragen per e-Mail beantwortet und bestand nicht, wie andere Unternehmen, auf Telefonkontakt den ich auf Grund von Behinderung nicht wahrnehmen kann. Die Packer & Fahrer waren puenktlich, freundlich und schnell. Haben vor Ort die Papiere unterschrieben und alle Gegenstaende sind heil angekommen.
Moved from Colchester (United Kingdom) to Goch (Germany)
punctual, good communication beforehand, clear instructions on customs form, friendly and quick removal helpers.
Moved from Heidelberg (Germany) to Nottingham (United Kingdom)
Vooraf alles in orde. Gekozen voor premium executive i.v.m. weinig tijd om alles zelf in te pakken.
Twee dagen van te voren kreeg ik de verhuisdatum te horen. Er was al wel een twee-daags window gegeven, maar welke dag daarin het daadwerkelijk was werd pas twee dagen voor de uiteindelijke datum doorgegeven.
Er was een inschatting gemaakt van de hoeveelheid materiaal vooraf, maar nadat de verhuizers bezig gingen was al duidelijk dat het maar goed was dat ik al het een en ander (ongeveer de helft) had ingepakt en uit elkaar had gehaald.
Als ik dit niet had gedaan zou het inpakken nooit in 1 dag gelukt zijn. Het kostte nu al ruim 10 uur (van 10 uur 's ochtends tot 20 uur 's avonds).
Er werd alleen maar materiaal uit elkaar gehaald als het niet door een deur zou passen (niet als het veel minder ruimte zou innemen in de wagen). Dus mijn Ikea Billy's zijn niet uit elkaar gehaald.
Uiteindelijk ook nog voor 2m3 meer moeten betalen omdat het gewicht te veel was. Hier was ik ook niet over te spreken, maar had ook geen zin om mijn spullen niet aan te laten komen. Van te voren was een hoeveelheid bepaalt aan de hand van mijn inventaris die ik door had gegeven. Er had ingeschat kunnen worden dat ik veel 'zware' materialen had (want ik had bijvoorbeeld geen 2 bedden - waar ze verwacht ik wel van uit gaan standaard).
Vervolgens aan de heren verhuizers gevraagd wanneer ze gepland stonden om te arriveren op de nieuwe locatie. Dit zou op de zondag zijn, de laatste dag reeds van het aflever window. Alle speling die ze zichzelf hadden gegeven was daarmee ook meteen van tafel en elke tegenslag zou er voor zorgen dat ze later zouden afleveren.
Dit is ook wat er daadwerkelijk gebeurde. Het aflever window was van vrijdag tot zondag. Maar op vrijdag nog steeds geen aankondigings-email gekregen van het bedrijf. Dus zondag gingen ze zeker niet leveren. De volgende dag komt er een mail dat er op maandag wordt afgeleverd, vanwege vertragingen bij de EURO tunnel. Meteen de tunnel website bezocht, maar geen meldingen van vertragingen.
Dan maar eens checken met het bedrijf... 'sorry, daar kunnen we niks aan doen, is niet onze schuld... jammer maar helaas'. Daar schiet ik niks mee op. Een extra dag vrij moeten nemen om ze dan maar alles te laten regelen.
Toen de mannen kwamen afleveren op maandag (om 13:55 - met de aankomsttijd gepland om 12u +/- 2 uur... ja ja), toch eens even nagevraagd waarom ze er nu pas waren.
Blijkbaar had het oude barrel waarmee ze mijn spullen verhuisden wat aan het opspelen. Problemen met de accu. Dat klinkt niet echt als EURO tunnel problemen (wat ik al dacht dus).
Dat krijg je dus als je alle ruimte uit je planning haalt en alles op het laatste moment plant, dan komt elke tegenslag dus bovenop de planning.
Moraal van het verhaal, de planning en organisatie van LOPA ben ik absoluut niet over te spreken. Alles goed en wel vooraf, maar als alles dan uiteindelijk moet gebeuren, dan is de planning en organisatie ver te zoeken.
Als je zeeën van tijd hebt en het niet erg vind dat alles niet strak georganiseerd wordt, zelfs dan zou ik een andere verhuizer zoeken.
verhuizers zijn vriendelijk
Moved from Eindhoven (The Netherlands) to Llantwit Major (United Kingdom)
Response of Lopa Removals
October 14, 2017
Thank you very much for the feedback. You are completely right, there is a lot of things that can affect our schedule and sometimes this will inconvenience our clients.
We always advice that all the times and dates provided are only estimation, as we cannot predict traffic, weather or Eurotunnel. Our teams cover between 1000-2000 miles / week, collecting and delivering multiple clients and delays might happen as there is a lot of unknown factors.
As for the Eurotunnel - everyone thinks, that this is an easy excuse, as there is no information about the delays on ET website. Unfortunately this if far from the truth as for political reasons it's not very convenient to talk about situation in Calais. Yes, their service might run up to schedule, but what is happening just outside their gates is a completely different story - it's like a war zone. I urge not only you but also anyone who reads this review to google "drivers in calais"... This is what our drivers are dealing with ever y day and if anyone has any complaints about us being late (when I ask the crew to wait till the morning, until is safe, before crossing) then please contact your authorities.
I'm sorry if it's a little harsh, but this subject is close to my heart and we are working really hard, 7 days/ week, sometimes until 10-11PM - just to minimise the effect of this situation on our schedule and any inconvenience for our clients.
In regards to additional weight - our quotes are based on the volume and weight; some people have their boxes lighter, others have their boxes heavier. We cannot really predict that in advance.
I would love if you can reconsider your star rating, as I would imagine 5 star rating represents a successful move and 1 star represents a total disaster. We had a pleasure to work with you, we have collect and delivered all your goods in good order, with small delay on the collection and 1 day delay on the delivery - I think at least 3-4 stars would be fair?
Any questions, please feel free to contact our office.
La personne qui est venue chercher mes affaires était toute seule, j'ai donc du l'aider à charger certains cartons plus gros. Ceci n'était pas prévu par le contrat.
Moved from Saint Genis Pouilly (France) to Hull (United Kingdom)
Good service, they have been fast in packing and respected all the dates.
Too approximative in the way they pack
Moved from Marseille (France) to Cambridge (United Kingdom)
-Flexibel in den Daten
-Hilfsbereit in der Vorbereitung
-Freundlich vor Ort
-Definitive Umzugsbestätigung (Uhrzeit) kommt leider erst 2-3 Tage vor Umzug. Man kann sich aber auf den vereinbarten Termin verlassen!
Uhrzeit erst 2-3 Tage im vornherein
Moved from Pfeffikon (Switzerland) to Loughton (United Kingdom)
Very good service
Moved from Zurich (Switzerland) to Upminster (United Kingdom)
The guys were on time, polite and careful with our furniture etc and arrived at the other end with a similar attitude.
Moved from Parcoul (France) to Yeovil (United Kingdom)
Collection was ok
45 minutes early
But no inventory made
Delivery however was bad
We're very late 6hrs. And there was no way of contacting anyone to ask where delivery was
They also had no way of contacting us to say the would be late
In future either just give s delivery day but better would be have the deliverers let people know if they are running late
Apart from that it was all perfect
Moved from Stoke On Trent (United Kingdom) to Erlangen (Germany)
The items arrived in 4 days and in perfect conditions. The staff from lopa removals was really nice every time.
Weight of the items must be less than 20kg
Distance from truck to door must be less than 20m
Moved from Preston (United Kingdom) to München (Germany)
An meinem Umzugsdatum hat sich 3 mal etwas geaendert. Die Firma war jeweils sehr flexible und hilfreich und sehr geduldig. Sehr puenktlich in der Schweiz abgeholt und alles ist nach 5 Tagen unbeschaedigt in England wieder ausgeladen. Super.
Sehr kleiner LKW. Kaum Spielraum fuer
Moved from Herrenschwanden (Switzerland) to Norwich (United Kingdom)
Absolutely wonderful service, incredibly kind, helpful staff who treated my belongings with the utmost care and respect. The move was a very sudden and unexpected on that had left me feeling and totally disorganised, and they went above and beyond to help me get my things in order even though it wasn't part of the service id paid for - genuinely couldn't have made a difficult move any easier.
Moved from Berlin (Germany) to Norwich (United Kingdom)
The movers collected and delivered everything on time. Nothing was missing and all the items were intacte.
Moved from Luxembourg (Luxembourg) to London (United Kingdom)
The movers were extremely friendly and matched our requests and expectation.
enough numbers of small boxes prepared
Moved from Berlin (Germany) to Reading (United Kingdom)
On time, quick and did not brake anything.
Professional, quick answers via email
Bad internal communication between office and ops
Moved from Zollikerberg (Switzerland) to Luton (United Kingdom)
Dates were hold exactly, everything went smoothly, no damage or loss on the way, real pros, all our stuff arrived in London only 2 days after pickup!
Moved from Mannheim (Germany) to London (United Kingdom)
I would score them lower if you let me. They offer a date range and once you confirm only confirm one specific date. I couldn't do that date and asked to move it but was already slapped with a £90 cancellation/change fee.
Moved from Weesp (The Netherlands) to London (United Kingdom)
Sehr netter und hilfsbereiter E-Mail Kontakt, es hat alles super geklappt.
schnelles Antworten auf emails
Moved from Hamburg (Germany) to Reading (United Kingdom)
Ligia was very friendly and helpful. The person who arrived to collect my items was not very friendly and seemed rather on edge for some reason, but the collection was timely and even early.
The only issue I had with this company was when after I had written down a range of delivery dates and specified my reasons for them, I casually got sent an e-mail telling me that they'd deliver the items 1 day earlier than I requested (a day when nobody could possibly be home).
I sent them an e-mail about it to remind them why I had requested a specific range of dates for delivery and the response I received was basically 'Yeah sorry it's out of our control, delivery has to happen on the day we told you'. I had to send a passive-aggressive e-mail back after that in order to finally get told that 'All was sorted out and they'll deliver my items on the day I requested'.
Apart from this issue, everything else pretty good and went smoothly. Delivery was timely and everything was delivered safely with no damage.
Overall good service, competitive prices and mostly helpful staff, however you might be one of the unlucky ones to get a situation where the company will attempt to put their own convenience before yours until you get a little aggressive with them. Would recommend to friends since they do end up complying with your requests after an angry e-mail (if needed)
Timely delivery and collection
Not always flexible with dates
Moved from Den Haag (The Netherlands) to Nottingham (United Kingdom)
The guys who moved us were very careful, calm and polite. They worked hard and swiftly found solutions to minor problems
Moved from Brussels (Belgium) to Oxford (United Kingdom)
eingeschränkt. Service bei ABholung gut, bei Lieferung mangelhaft.
Moved from London (United Kingdom) to Frankfurt (Germany)
I was obviously slightly concerned about committing to Lopa Removals but I needn't have been. They kept me informed as to what was happening, turned up at the right time to collect the furniture - were incredibly efficient and friendly - and , though we live right in the middle of nowhere in France, they arrived on time and were again very pleasant and helpful. If I ever need a removal firm again I would definitely use them.
A competent, reliable, friendly firm
Moved from Diss (United Kingdom) to St Cyprien (France)
Alles hat 100% geklappt wie abgesprochen. Meine Fragen wurden freundlch und hilfreich beantworted.
Moved from Berlin (Germany) to Alton (United Kingdom)
Everything worked 100%. Totally satisfied
Moved from Prien (Germany) to Walton On Thames (United Kingdom)
Lopa Removals were very easy to deal with and proactive. Cost was competetive. The removal staff were couteous, hard working and efficient. They kept me informed of their arrival time. My belongings were packed to a high standard.
They have an app for photographing rooms and belongings
Moved from Leiden (The Netherlands) to Galashiels (United Kingdom)
Die Jungs waren super schnell, pünktlich und gründlich. Alles kam heile an und auch beim ausräumen waren sie sehr vorsichtig. Die Daten stimmten, der Support war prompt und direkt und auch vor Ort in Liverpool verlief alles reibungslos. Bin wirklich Happy!
Moved from Viersen (Germany) to Liverpool (United Kingdom)
Moving out with LOPA Removal was very easy and quick. The people were very nice. No damage on the belongings just some cardboards a bit distorded due to the ropes they used to fasten everything.
Really just one thing to improve: the delivery of the belonging was supposed to happen on a saturday between 12 and 4 pm but nothing arrived and it is not possible to call the offices on a saturday. Luckily I thought to try to send an email to have some updates. We have been told that the delivery was very late and could be reported to the next day. It would have been appreciated if they had let us know this delay instead of me desperately trying to find a way to contact them and losing my day.
delays not communicated to the customer
Moved from Leeds (United Kingdom) to Lyon (France)
Perfecte service inclusief inpakken (heel netjes alles stuk voor stuk) en heel efficiënt gebruik maken van alle beschikbare laadruimte.
Moved from Maastricht (The Netherlands) to Yarm (United Kingdom)
Definitely the timing and the price perspective - as we moved a small amount of stuff, nobody else was capable of offering good timing
Moved from Düsseldorf (Germany) to London (United Kingdom)
Price is great in comparison to other companies. Customer service is good. It is easy to book the service.
Not an exact pick up date
Moved from Bremen (Germany) to Durham (United Kingdom)
No damage, no issues, good service
Moved from Amsterdam (The Netherlands) to Cambridge (United Kingdom)