Lopa Removals
Pros and cons
CM9 8SB Tollesbury
Chamber of Commerce
Registration number is unknown
About removal company Lopa Removals
Lopa Removals LTD provides removals internationally.
Services
Type of Mover
Associations
Services
Type of Mover
Associations
Details
Second review due to them threatening me with legal action. (Sorry Sirelo!)
Due to Covid, Lopa postponed the pickup date and offered no refund when they were no longer needed. They claimed that they will be keeping 70% of the money (and a cancellation fee) due to postponing the pickup date, even though they are the ones who postponed.
To be specific, they misquoted article 7.1.3 & 7.1.4 of their own contract which states a penalty if YOU delay pickup. Again, THEY are the ones who delayed the pickup and then refused a refund claiming a late cancellation.
I now have no need of their services, wouldn't trust them with my belongings anyway and have not received my money back. They have offered to return less than 30% of my money and said that will have to wait as they are also asking for a bailout from the UK government.
Writing reviews, contacting paypal and contacting them has not helped me. I advise caution when using cheap services like Lopa.
Communication was great!
Everything was great delivery from London to France in less than two weeks
Good value compared to other quotes we received. Initial contact very positive and helpful. Good use of technology to estimate home contents.
Excellent service - picked up my boxed apartment contents in NL and delivered them to UK with no problems. Highly recommended.
Fast response to get a quote and finally to move.
Good service friendly driver.
Very good price....
They met our agreement; price (no hidden extras), pickup/delivery time window. Item was well packed (as were the other items in the shared delivery service). No damage. Exceeded expectation, delivered to 1st floor when kerbside service was agreed.
They were very easy going and always friendly and helpful with the changes I made with my order, even at the last minute. The drivers were very nice and on time, even in advance for the delivery on Sunday, which was great. Easy to follow on internet.
They were helpful, friendly and efficient, and pick-up and delivery were excellent and at the stated times.
polite helpful drivers; perfect timekeeping; no breakages; excellent online communications; a perfect experience
Everything they said they would do, they did. I could track the delivery from miles out, so I knew when they were arriving. They had to wait for ages to collect something but they did; and they had to pay unexpected charges for the thing they picked up for me, which they did too (and I then reimbursed. They did a first class job.
We moved from the UK to France. Everything went smoothly. They answered all our questions very patiently and overall customer service was excellent. All our stuff was in perfect condition when they arrived and as I hurt my back really bad the delivery guy helped me to carry the stuff even if it wasn't included in our price. Really nice people as well. Highly recommended.
The 2 guys that came for our move were very nice. They have been very careful about all our items and furnitures that arrive to destination without any damage.
The only bad point of this company is that even if you book a volume of items, the weight was limited (to 60kg per cubic meter) which is quite low. So when they weighted our items we had to pay an additional charge due to overweight.
The email correspondence with staff was flawless and effective. The replies were within hours and questions were answered straight away.
The actual movers came on time. They were very friendly and helpful. We underbooked and they made space for our extra boxes and gave a price straight away for the additional costs so there were no surprises. No hidden costs or bills. Amazing!
The movers were gentle with my glass tables and even had blankets to wrap them up with. There are restraining belts across the whole van and they strapped all the glass up securely. I felt like my belongings were well taken care of and safe in transit.
Also very handy that you can track the van on the day of arrival at the destination.
I would strongly recommend people to use this company as you won't find one for the price they offer and the service you received. Feel lucky to have booked through them :) Thank you for the smooth move!
The experience was good. They got all my stuff to me and I am happy. Nothing broken. Be mindful they only allow 600KG now.
Very professional company .
Took care of items with loading and reloading .
Good driver had the same one for picking up and dropping off .
very professional, reliable, kept us informed all the time= easy experience, stress free! really recommend this company!
The two vans arrived on time, the team were excellent and couldn't do enough for us, they left our house in France on the Friday afternoon and at 12 noon the following Monday were texting us to meet them at our storage facility in North Wales. We couldn't ask for anything more.Excellent Superb Service
LOPA removals have been very professional with the whole service, from the manage of the booking of the service until the moving itself. They took care of everything, we would book them again any time.
Collection and delivery were on time, the drivers were helpful and cheery. The entire operation from booking to completion was professional and efficient
Good communication. Tracking links provided but didn't arrive within 2 hours if the given time. Very friendly loaders. Everything arrived at destination safely and undamaged. Best price by a long way if you don't mind doing some of the moving to the van choose the Supersaver.
The support was excellent from start to finish, the staff was very friendly and professional and all our things were handled with great care. When we realised that we had underestimated the amount of household effects we needed to move, Lopa were brilliant at making it work with the moving dates we had set beforehand. Great moving company, would definitely recommend!
Wirklich top. Vorher unbedingt genau die Rahmenbedingungen absprechen (Anzahl der Stockwerke, Umzugsvolumen, -gewicht, etc.). Dann passt alles. Gehen auch auf Sonderwuensche ein, z.B. Umzugsgut in Lagerhaus einlagern. Wirklich sehr guter Service.
Super. Rien à redire. Par contre faites hyper attention aux places de parking - il faut s’en assurer lors de la collection ET lors de la livraison
Collection was on time and swift, the guys were very nice and pleasant. Delivery arrived 2 days outside of the agreed window but didn’t create any problem for us (I guess they wanted to avoid the crazy traffic of a bank holiday weekend in France). Again delivery was swift and the guys were really helpful. I haven’t noticed any damage, everything was well protected!
Relation with administration has been perfect and timely
Movements have been on time
Team very helpful and ready to adapt
Sehr gutes admin team. Freundlich und hilfsbereit. Abholung von Schweinfurt - war excellent.
Die Anlieferung in Stourbridge, mit einem anderen Fahrer, war allerdings etwas aergerlich. Der Fahrer wollte extra Bezahlung und war nicht besonders freundlich. Schade!
Trotz allem wuerde ich jedoch Lopa empfehlen.
Could not be happier with this company! Everything from start to finish went absolutely well and the team was friendly, professional and supportive. I would use them again anytime and can only recommend Lopa Removals. Clear and straight forward process with lots of help, guidance and support. Thank you again for making this move as easy as possible! Awesome company with fair prices.
Everything exactly as arranged and agreed. Adequate communication and nothing outside of the plan. Good volume estimate and professional staff.
Les déménageurs ont été très réactifs avant le jour du déménagement. Nous avions la possibilité d’envoyer la liste des meubles par mail ou d’utiliser leur application (avec photos) pour faire estimer la taille du déménagement.
Le jour du déménagement vous suivez l’arrivée du camion via un GPS sur internet.
Dans notre cas, pour 32m3, 5 déménageurs sont venus. Ils ont tout mis dans le camion et ont ré-emballé tous les meubles dans des couvertures et des bâches plastiques.
Arrivée à Édimbourg le jour dit avec 2h d’avance. 2 personnes pour vider les camions. Tout était terminé en 2h.
Un vrai bonheur.
Et le tarif de ce déménageur est de loin le plus compétitif !
Le site est facile d'utilisation et propose un devis rapidement. J'ai eu des réponses rapides et utiles à mes nombreuses questions, par téléphone ou mail. Toutes les personnes avec qui j'ai été en contact étaient très professionnelles.
It was well done. The communication was good. The men doing the moving were efficient and helpful. The delivery on the other end by the same men was also done very well.
Lola Removal was great. Paperwork and email contact was always fast and friendly. Pick up and delivery were on time. Good value for money. We can fully recommend it!
Goede informatievoorziening en voorbereiding; altijd snel en professioneel antwoord op vragen; soepele verhuizing
Perfect, from start to finish. Answered all questions upfront without being pushy, kept me updated all the way and everyone from the help desk to the drivers were professional, friendly and attentive. Would use Lopa anytime again. Best company I used for international removals!
Très professionnel. Un peu en retard avec la livraison mais ils ont appelé d'avance je n'aime pas un minimum de caractères
Collected on time and sent a tracking app so I knew where they were. Moved my boxes with no fuss. Quick and easy
Guter Preis, freundlicher Kontakt am Telefon, sehr kurzfristige Verfügbarkeit (die allerdings auch mit etwas Glück verbunden war).
Einziges Manko ist, dass das Volumen etwas zu gering angesetzt war und ich deshalb eine Nachzahlung leisten musste. Allerdings war der Preis damit immer noch sehr gut und das hätte bei anderen Firmen genauso passieren können (schließlich wird nur mit Pauschalwerten gerechnet).
Alles in allem zufrieden!
Very professional, no-nonsense company that simply does a very good job for a fair price. The removals team were a credit to the company too... very courteous and careful with our household goods.
It was a great experience from receiving a competitive quote through to high level customer service. They answered my many queries professional. Boxes were picked up and delivered as scheduled. I highly recommend LOPA Removals and would use them again.
Rapides efficients
The Driver and personnel were very helpful, price was reasonable and I even got a discount for online payment. Everything was delivered safe. It was load of stress of our shoulders moving.
From start to finish they were excellent. Everything was well organized and went according to plan. The time between pick up and delivery was extremely short so I received my goods just two days after they were picked up. Both the coordinators and the removal men were friendly, professional and very efficient. I was very impressed by the service and would definitely use them again.
Très efficace et très agreable
Excellent removal support, drivers helpful and supportive.
UK to France timeline excellent.
Die Kommunikation war nicht überzeugend, nachdem der Vertrag abgeschlossen war. Extra Verpackung für einen Tisch und 3 Stühle (3x Plastiksäcke) war sehr hoch: 75 GBP. Weil die Entfernung zum Haus von 30 Meter mehr Entfernung wurde extra berechnet.Eine Bitte, den Tag zu verschieben wurde erst gar nicht beantwortet. Ich würde mich beim nächsten Mal für ein eventuell teueres Unternehmen entscheiden. Das war am Ende sehr schroff und raffgierig.
Alles Wunderbar geklappr
I used Lopa Removals to move 19 boxes (no furniture) from Luxembourg to Oxford, UK.
The customer service was very good over email. They were quick to reply, answered all my questions and were polite.
The pricing options were fair and varied. I chose the super saver option, which meant that I packed my own boxes, labeled them and had minimal insurance for my items (100EUR/ m3).
The pick up and drop off dates are immediately narrowed down to a 3 day window each and then defined more precisely 48 hours in advance so you need to be flexible last minute scout being present for those times.
You are sent a GPS tracking on the day of pick up or drop off so that you can see when they will arrive. The truck was exactly on time within the 4 hour window defined for pick up. It was 2 hours ahead of the time window for drop off.
The movers were very friendly, worked quickly and were professional.
I would recommend this company.
very polite and helpful support staff (e-mail and phone) explaining everything in detail without providing too much information
collection and delivery was handled by poilte, effficient and experienced packers who worked carefully but swiftely
Efficace et reactif
The organizing team was responsive and professional. Patiently and fully answered all my questions. The movers were very nice, relaxed and efficient. Things just disappeared into the truck. They loaded carefully and calmly. We were not fully packed when they arrived and they were very nice, probably not the first time they encountered that. Their peaceful attitude made a stressful day enjoyable. Everything was delivered in perfect condition.
From start to finish the service provided was second to none and so efficient
good, professional, great staff
We were moving from Hamburg to London and we also stored our stuff at their storage for a month. As the move itself is stressful enough Lopa Removals made things easy. From the very beginning when we contacted Lopa Removals to the day they delivered our furniture to a new place the communication was smooth and we were very impressed by their service. They are super professional and beside that also a very friendly people. We couldn't wish for a better one. Very much recommended!
Very professional. Great communication. Everything arrived on time as promised. No breakages.
The price quality was fantastic
Excellent service. Great people, very profesional.
I would recommand them. Quick, helpful, flexible and profesional.
Goedkoop, vriendelijk, zeer accuraat. Aankomsttijden perfect gehaald. Alleen maar lof!
professioneel en op tijd, hoewel de baas niet meer geïnteresseerd was in communiceren nadat hij een uur en datum uitgestippeld had voor de levering
(nochtans was dit vermeld voordien) die niet paste en mij in het ongewisse liet wanneer dit nu juist zou plaatsvinden.Mijn zoon heeft hiervoor speciaal zijn werk moeten verlaten op tijd thuis te zijn
Bon contact, personnel aimable, très bon suivi. Les informtations sur le coût gagneraient à être plus transparentes et sans surprise. Le déménageur devrait être au minimum équippé d'un diable dans son camion, ce n'était pas le cas.
tout etait fait a l'heure et amicablement
Very efficient service at every stage. Collection and delivery both exactly on schedule. Prompt and helpful responses to emails. Very reasonable price.
Not only were they professional, they bent over backwards with our demands, were very thoughtful, careful and were extremely rapid with difficult moving solutions(dismantling furniture etc). Our crew also had very cheerful dispositions which helped during a difficult move.
Vlotte administratieve afhandeling in de aanloopfase. Verhuizers vriendelijk, op tijd en voorzichtig met de spullen.
Super einfach und flexsible. Auch schnell und sehr hilfreich.
Ich empfehle es jeder! Sehr Preiswert .
hat alles wie abgemacht funktioniert
Friendly staff very helpful they kept us up to date and all our stuff arrived without delay from UK to Holland.
Recommended to all!
The company picked my stuff up a day later as booked,because a truck was broken.But everything went fine, because my daughter helped,without her help I had to cancel my flight . Arrived on time in Germany. Thanks
good offer, reliable and punctual service, friendly and polite drivers
quick an deasy, no noncens, good costumor service
There was a good response from Lopa at every stage of our dealings with them. Queries were quickly answered and alterations made to our original list of furniture were easily accommodated without any unnecessary fuss. The collection of our property in Rochdale (G15876) and delivery to Bad Salzuflen (G15877), all in the space of 48 hours, met all Lopa's criteria for punctuality and efficiency and exceeded our expectations.
The best part of this experience was undoubtedly the friendliness, willingness and hard work of the Lopa removal-men at both the UK and German ends of the operation. We would be very happy to use Lopa's services in the future. Thank you.
Friendly,very helpful efficient.
Alles lief puenktlich und professionell. Alles ohne irgendeinen Schaden angekommen. Sehr zufrieden
Ein Bild das noch an der Wand hing ist kaputtgegangen - da wurde reflexartig gesagt sie wären es nicht gewesen. Ansonsten waren die Mitarbeiter aber sehr freundlich und hilfsbereit. Matratzen und alles mögliche wurde vorher in Folie verpackt - fast schon übertrieben. Demontage hatten wir nicht mitbestellt. Ein Bettsofa dass ihnen zu groß waren haben sie trotzdem dann selbst zerlegt ohne irgendwas extra zu berechnen.
The company was really helpful the drivers were kind and efficient they made sure they protect everything properly. The admin staff was really nice as well and understanding when I had to change the delivery address 2 days before delivery was due.
I would definitely use them again if needed.
Het bedrijf was erg professioneel. Echter toen sommige van onze spullen op de plek van bestemming kwamen was het gedeeltelijk beschadigd. Ook zijn er wat wieltjes kwijt van een van onze ladekastjes.
The movers were very competent and helpful.
Even when it was apparent that the volume was not correct they helped. Nothing was damaged and everything went smoothly. The only Manko was that the final quote should not have been given without volumes and I missed it.
Très bon service, bonne communication, honnête sur ce qui était faisable et ce qui ne l'était pas. Des gens très biens !
Excellent throughout. Booking system clear and fair. Was able to adjust when I realised I needed more with no problems. Easy to communicate with and very responsive. Advisory service on arrival time was good, service was prompt and quick and [name removed by Sirelo] the driver/loader was efficient and polite. He navigated beautifully and found our chalet in france no problems (very rare!). Recommend Lopa and particularly driver peter
Alles liep volgens afspraak, keurige mensen, snel spullen geladen en snelle levering op het andere adres.
Alles met veel zorg behandeld.
I had an excellent experience with Lopa Removals. None of my items were broken or missing when they arrived. The movers who packed me up and the movers who delivered the goods were all professional, friendly, and efficient. They were able to accommodate my schedule by packing/loading my items on Sunday in the UK and delivering my items on the following Wednesday in Germany. Also I got quotes from four moving companies, and Lopa Removals was comparable in price to all of them. The price was reasonable. I highly recommend Lopa Removals.
All telephone and email communication was easy and prompt.
The removal men were friendly and helpful.
The price was good when compared to other quotes.
Everything was packed well and delivery of the goods were on time.
Really good communication. Correct in everything. Timing,Dates,price etc etc. so perfect company
Problemlose Abwicklung, Eingehen auf Änderungswünsche
Doet wat ze afspreken en houden je digitaal perfect op de hoogte!!
The people I dealt with directly were super. Particularly the Drivers/packers
Very happy with the service received.
Everything arrived in tact and within a couple of days.
Peter who coordinated our move was very responsible, friendly and attentive.
Great team, very cost effective, Perfect organisation
They did exactly what they said they would do,on the dates they said, PLUS were flexible enough to tuck in another job at the last minute to a different country on the way. They were pleasant and business-like. We would definitely use Lopa again.
Excellent from start to finish. Polite, professional, reliable.
The value for money is amazing. They are very professional and pay attention to all details. They treat your goods as if they were theirs.
A big thank you to [names removed by Sirelo] for their commitment.
From start to finish their attention to detail and the customer service was exceptional. the best I have encountered in some 80 years on this planet.
The UK office was superb and informed me exactly when they would arrive in France as they had promised.and the collection driver could not have been more helpfulThe same applied to delivery in Worthing and everything arrived in perfect condition and their price was very competitive.
Good: Furniture removal/delivery was quick and no furniture was damaged. Staff was very friendly at all points of communication as well as during pickup/delivery.
Bad: Very short notice for removal/delivery (-1 star). The actual removal happened 3 hours before the given time window started (-1 star).
Overall, the service provided was still exceedingly good for the price paid.
the guys worked hard, what I did not know was they weight everything so my box spring was left behind because it was too heavy.
They were on time, worked hard, and everything was OK, instructions were clear. You got what you paid for.
Great guys, efficient. Polite, good price, and altogether very good.
Helpful, friendly, understanding and very professional
The movers were in time and very friendly, all went well and without any problems.
Quick, efficient, good support with short notice. Very satisfied. And was the cheapest on top.
Spullen goed overkomen, binnen afgesproken tijdslot. Had een vrij ruime vertrek en aankomst range meegegeven (ca. 3 dagen), enige minpunt was dat ze pas 2 dagen vooraf lieten weten welk moment het daadwerkelijk werd.
Precise,puncutal and quick with disassembling and removals
Trasloco effettuato nei tempi promessi, correttamente ed a un prezzo ragionevole. Unica pecca la comunicazione del giorno per il ritiro/consegna: per ragioni organizzative il giorno preciso viene comunicato solo due giorni prima, che nel mio caso é stato scomodo per l' organizzazione
Even if we calculated the volume ourselves for up to 5 cubic metres apparently when in the truck it came up with nearly 2 cubic metres more. At that moment I did not have time to argue.
Response of Lopa Removals
Thank you Ivaylo for the feedback - I would like to just point out that our quotes are based on volume and weight and I see that our initial estimate was much higher (10m3) than the actual volume booked by you (5m3). We do not know why you have decided to book only half of the estimated capacity as we never received any list, but making such a decisions without checking it with our estimator's team will always carry a risk. As for the number - please note that for the convenience of the clients we have 5 numbers (including 4 International FREE NUMBERS) - all listed on our website quote, emails. In case of any questions or problems please let us know.
Published on: January 26, 2018
Lost a whole day of work due to late cancellation of delivery.
Response of Lopa Removals
Hi Simona - you are right this was a very short notice due to vehicle problems. I'm sorry that this caused you to miss a day at work. Unfortunately, we are unable to predict such a things. We had to reschedule your delivery and to avoid another day off work we have agreed on the out of hours delivery (after 6 PM).
Published on: January 26, 2018
Das Unternehmen ist zuverlässig und unschlagbar günstig.
Did the job exactly as arranged months before. Polite and hard working movers.
Very much on time, very friendly staff and very quick....very pleased
Everything was delivered on time, however they hid the fact that my cat litter tray had been broken to pieces. They hid the broken tray behind the boxes.
Excellent and efficient service. Friendly, no damage, no complaints. Great price. Reccommended highly.
Wonderful timing 100% efficient. Pick up and final delivery to UK was faultless. Extremely polite and friendly. Big thanks to Lopa Removals and their employees Patrick and Co. ☺
Very polite, punctual and professional staff! They even delivered on a Sunday evening
A pleasure to deal with them
Fast, affordable, efficient service. Everything delivered on time and without problems. Great movers!
Good service. Only a little late to pick up the boxes
Peter and Mikael were fantastically helpful They were friendly and meticulous. I had more stuff than anticipated and when we got to the UK to put it in storage they were ever so careful with my antiques that. A great job done with utmost care and patience.
Uncomplicated, cheapest offer, early moving date, fast move (within 3 days).
Unfortunately, I had to pay extra for one item. It’s difficult to estimate the space in m3 they give you.
Sehr guter Service des Fahrers, allerdings musste ich die zentrale Stelle mehrmals um Informationen bitte, etwas mehr Proaktiv hätte sehr geholfen deswegen leider keine 10 Punkte
Le service répond rapidement aux mails, la société pratique des prix abordables et les déménageurs sont sympathiques. Toutefois, on ne peut connaitre la date du déménagement que 2j avant ce qui oblige à être dans 2 pays à la fois très rapidement... Un excédent de m3 m'a été trouvé alors que mes cartons étaient dans un box de 2m3 (il était donc facile de déterminer le cubage) et tous mes cartons fragiles ont été placés sous mes cartons de livres. Mais pour le prix, pouvais-je vraiment espérer plus?...
The quality and execution of the actual move was exemplary. Hard working removal people, secure storing and no damage whatsoever. However they could not take everything as the contents of our 4 bedroomed house apparently exceeded 4000 kg.
This was not pointed out as a specific risk factor by the Lopa removal administration. More mentioned as technical detail. They advised me based on their on-line volume assessment tool to reduce my original order from 45m3 to 40m3. The weight as a risk factor was not mentioned. As a result I finished up paying excess and waiting two weeks for the remaining 3 m3.
Considering the overall good price/performance, the administrative handling of the move leaves a bitter taste.
On time and great staff
The move was from europe to the uk, Lopa removals managed to get it done without problems on a very short notice at a very good price. Contacts were friendly and very flexible.
Lopa Removals war stets prompt, professionell und hat mir freundlich alle Fragen per e-Mail beantwortet und bestand nicht, wie andere Unternehmen, auf Telefonkontakt den ich auf Grund von Behinderung nicht wahrnehmen kann. Die Packer & Fahrer waren puenktlich, freundlich und schnell. Haben vor Ort die Papiere unterschrieben und alle Gegenstaende sind heil angekommen.
punctual, good communication beforehand, clear instructions on customs form, friendly and quick removal helpers.
Vooraf alles in orde. Gekozen voor premium executive i.v.m. weinig tijd om alles zelf in te pakken.
Twee dagen van te voren kreeg ik de verhuisdatum te horen. Er was al wel een twee-daags window gegeven, maar welke dag daarin het daadwerkelijk was werd pas twee dagen voor de uiteindelijke datum doorgegeven.
Er was een inschatting gemaakt van de hoeveelheid materiaal vooraf, maar nadat de verhuizers bezig gingen was al duidelijk dat het maar goed was dat ik al het een en ander (ongeveer de helft) had ingepakt en uit elkaar had gehaald.
Als ik dit niet had gedaan zou het inpakken nooit in 1 dag gelukt zijn. Het kostte nu al ruim 10 uur (van 10 uur 's ochtends tot 20 uur 's avonds).
Er werd alleen maar materiaal uit elkaar gehaald als het niet door een deur zou passen (niet als het veel minder ruimte zou innemen in de wagen). Dus mijn Ikea Billy's zijn niet uit elkaar gehaald.
Uiteindelijk ook nog voor 2m3 meer moeten betalen omdat het gewicht te veel was. Hier was ik ook niet over.. Read more
Response of Lopa Removals
Dear M,
Thank you very much for the feedback. You are completely right, there is a lot of things that can affect our schedule and sometimes this will inconvenience our clients.
We always advice that all the times and dates provided are only estimation, as we cannot predict traffic, weather or Eurotunnel. Our teams cover between 1000-2000 miles / week, collecting and delivering multiple clients and delays might happen as there is a lot of unknown factors.
As for the Eurotunnel - everyone thinks, that this is an easy excuse, as there is no information about the delays on ET website. Unfortunately this if far from the truth as for political reasons it's not very convenient to talk about situation in Calais. Yes, their service might run up to schedule, but what is happening just outside their gates is a completely different story - it's like a war zone. I urge not only you but also anyone who reads this review to google "drivers in calais"... This is what our drivers are dealing with every day and if anyone has any complaints about us being late (when I ask the crew to wait till the morning, until is safe, before crossing) then please contact your authorities.
I'm sorry if it's a little harsh, but this subject is close to my heart and we are working really hard, 7 days/ week, sometimes until 10-11PM - just to minimise the effect of this situation on our schedule and any inconvenience for our clients.
In regards to additional weight - our quotes are based on the volume and weight; some people have their boxes lighter, others have their boxes heavier. We cannot really predict that in advance.
I would love if you can reconsider your star rating, as I would imagine 5 star rating represents a successful move and 1 star represents a total disaster. We had a pleasure to work with you, we have collect and delivered all your goods in good order, with small delay on the collection and 1 day delay on the delivery - I think at least 3-4 stars would be fair?
Any questions, please feel free to contact our office.
Regards,
Jaroslaw Wolak
Published on: October 14, 2017
La personne qui est venue chercher mes affaires était toute seule, j'ai donc du l'aider à charger certains cartons plus gros. Ceci n'était pas prévu par le contrat.
Good service, they have been fast in packing and respected all the dates.
-Flexibel in den Daten
-Hilfsbereit in der Vorbereitung
-Freundlich vor Ort
-Günstig
-Unkompliziert
-Definitive Umzugsbestätigung (Uhrzeit) kommt leider erst 2-3 Tage vor Umzug. Man kann sich aber auf den vereinbarten Termin verlassen!
Very good service
The guys were on time, polite and careful with our furniture etc and arrived at the other end with a similar attitude.
Collection was ok
45 minutes early
But no inventory made
Delivery however was bad
We're very late 6hrs. And there was no way of contacting anyone to ask where delivery was
They also had no way of contacting us to say the would be late
In future either just give s delivery day but better would be have the deliverers let people know if they are running late
Apart from that it was all perfect
The items arrived in 4 days and in perfect conditions. The staff from lopa removals was really nice every time.
An meinem Umzugsdatum hat sich 3 mal etwas geaendert. Die Firma war jeweils sehr flexible und hilfreich und sehr geduldig. Sehr puenktlich in der Schweiz abgeholt und alles ist nach 5 Tagen unbeschaedigt in England wieder ausgeladen. Super.
Absolutely wonderful service, incredibly kind, helpful staff who treated my belongings with the utmost care and respect. The move was a very sudden and unexpected on that had left me feeling and totally disorganised, and they went above and beyond to help me get my things in order even though it wasn't part of the service id paid for - genuinely couldn't have made a difficult move any easier.
The movers collected and delivered everything on time. Nothing was missing and all the items were intacte.
The movers were extremely friendly and matched our requests and expectation.
On time, quick and did not brake anything.
Dates were hold exactly, everything went smoothly, no damage or loss on the way, real pros, all our stuff arrived in London only 2 days after pickup!
I would score them lower if you let me. They offer a date range and once you confirm only confirm one specific date. I couldn't do that date and asked to move it but was already slapped with a £90 cancellation/change fee.
Sehr netter und hilfsbereiter E-Mail Kontakt, es hat alles super geklappt.
Ligia was very friendly and helpful. The person who arrived to collect my items was not very friendly and seemed rather on edge for some reason, but the collection was timely and even early.
The only issue I had with this company was when after I had written down a range of delivery dates and specified my reasons for them, I casually got sent an e-mail telling me that they'd deliver the items 1 day earlier than I requested (a day when nobody could possibly be home).
I sent them an e-mail about it to remind them why I had requested a specific range of dates for delivery and the response I received was basically 'Yeah sorry it's out of our control, delivery has to happen on the day we told you'. I had to send a passive-aggressive e-mail back after that in order to finally get told that 'All was sorted out and they'll deliver my items on the day I requested'.
Apart from this issue, everything else pretty good and went smoothly. Delivery was timely and everything was delivered.. Read more
The guys who moved us were very careful, calm and polite. They worked hard and swiftly found solutions to minor problems
eingeschränkt. Service bei ABholung gut, bei Lieferung mangelhaft.
I was obviously slightly concerned about committing to Lopa Removals but I needn't have been. They kept me informed as to what was happening, turned up at the right time to collect the furniture - were incredibly efficient and friendly - and , though we live right in the middle of nowhere in France, they arrived on time and were again very pleasant and helpful. If I ever need a removal firm again I would definitely use them.
Alles hat 100% geklappt wie abgesprochen. Meine Fragen wurden freundlch und hilfreich beantworted.
Everything worked 100%. Totally satisfied
Lopa Removals were very easy to deal with and proactive. Cost was competetive. The removal staff were couteous, hard working and efficient. They kept me informed of their arrival time. My belongings were packed to a high standard.
Die Jungs waren super schnell, pünktlich und gründlich. Alles kam heile an und auch beim ausräumen waren sie sehr vorsichtig. Die Daten stimmten, der Support war prompt und direkt und auch vor Ort in Liverpool verlief alles reibungslos. Bin wirklich Happy!
Moving out with LOPA Removal was very easy and quick. The people were very nice. No damage on the belongings just some cardboards a bit distorded due to the ropes they used to fasten everything.
Really just one thing to improve: the delivery of the belonging was supposed to happen on a saturday between 12 and 4 pm but nothing arrived and it is not possible to call the offices on a saturday. Luckily I thought to try to send an email to have some updates. We have been told that the delivery was very late and could be reported to the next day. It would have been appreciated if they had let us know this delay instead of me desperately trying to find a way to contact them and losing my day.
Perfecte service inclusief inpakken (heel netjes alles stuk voor stuk) en heel efficiënt gebruik maken van alle beschikbare laadruimte.
Definitely the timing and the price perspective - as we moved a small amount of stuff, nobody else was capable of offering good timing
Price is great in comparison to other companies. Customer service is good. It is easy to book the service.
No damage, no issues, good service
Headquarters
Lopa Removals
CM9 8SB Tollesbury
Chamber of Commerce
Registration number is unknown
Response of Lopa Removals
Lopa Removals has contacted this client in advance of the collection date and informed that due to increased risk associated with Covid-19 and subsequently UK lockdown as from 24/03 our operation needs to be suspended.
At the same time, we were clear that once it is safe to resume our services and lockdowns are lifted we will be in touch to arrange a new set of dates.
We received a response weeks later when the client asked for a full refund. The client has been informed that request for a refund will be treated as a cancellation and therefore terms and conditions will apply (60% of the removal cost). We did mention again that our aim is to still complete the service as soon as possible and safe to do so and in the meantime encouraged the client to use local storage as he himself suggested.
Despite that the client insisted on a full refund, so he can move house.
Lopa Removals responded to this request and reinforced the point of cancellation and also pointed out that sadly at this stage, due to unprecedented circumstances we are not in the position to proceed with the refunds straight away, as the current crisis has an impact on our finances and we are waiting for government assistance -business interruption loan and small business grant, which are not a bailout, as stated above by the client.
We didn't deny at any point the right to a partial refund as per our terms & conditions only asked for understanding and patience as this may take longer than usual in current circumstances.
Unfortunately what followed is a number of offensive emails, including false statements and arguments about Covid-19 not being an excuse to not proceed with the move on the agreed dates.
The client also posted a review here, but sadly instead of being only a statement of the fact it mainly included a number of offensive and false statements, to which we also responded here and simply cautioned publicly (not threaten) about libellous nature of the review.
The circumstances we all found ourselves in are challenging for all, but we believe we had to put people wellbeing first and our actions were ultimately based on a number of European government instructions, as removals services are deemed as non-essential.
Published on: May 5, 2020