Lopa Removals

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Average score of 8.8 out of 72 reviews
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Unit 7C Monometer Business Park Woodrolfe Road
CM9 8SB Tollesbury
0800 9755 433

About removal company Lopa Removals

Lopa Removals LTD provides removals internationally.

Services

Domestic removals
International moving

Details

Established
2012
Employing
15 employees
Trucks
9 trucks

There are currently 72 reviews for Lopa Removals.
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Recommendation

Peter and Mikael were fantastically helpful They were friendly and meticulous. I had more stuff than anticipated and when we got to the UK to put it in storage they were ever so careful with my antiques that. A great job done with utmost care and patience.

Pros and cons
helpful, Peter and Mikael were super helpful
easy to make arrangements
Moved from Drunen (The Netherlands) to Tonbridge (United Kingdom).


Recommendation

Uncomplicated, cheapest offer, early moving date, fast move (within 3 days).
Unfortunately, I had to pay extra for one item. It’s difficult to estimate the space in m3 they give you.

Pros and cons
Uncomplicated and fast
Different service levels
Additional cost if you exceed your space which is difficult to estimate
Moved from St Albans (United Kingdom) to Pleidelsheim (Germany).


Recommendation

Sehr guter Service des Fahrers, allerdings musste ich die zentrale Stelle mehrmals um Informationen bitte, etwas mehr Proaktiv hätte sehr geholfen deswegen leider keine 10 Punkte

Pros and cons
Super Fahrer, sehr hilfsbereit
Günstige Angebote
Informationen
Moved from Bracknell (United Kingdom) to Berlin (Germany).


Recommendation

Le service répond rapidement aux mails, la société pratique des prix abordables et les déménageurs sont sympathiques. Toutefois, on ne peut connaitre la date du déménagement que 2j avant ce qui oblige à être dans 2 pays à la fois très rapidement... Un excédent de m3 m'a été trouvé alors que mes cartons étaient dans un box de 2m3 (il était donc facile de déterminer le cubage) et tous mes cartons fragiles ont été placés sous mes cartons de livres. Mais pour le prix, pouvais-je vraiment espérer plus?...

Pros and cons
Prix
Rapidité d'envoi du devis
Difficulté d'avoir une date précise en avance
Le traitement des cartons
Moved from Bezons (France) to St Albans (United Kingdom).


Recommendation

The quality and execution of the actual move was exemplary. Hard working removal people, secure storing and no damage whatsoever. However they could not take everything as the contents of our 4 bedroomed house apparently exceeded 4000 kg.
This was not pointed out as a specific risk factor by the Lopa removal administration. More mentioned as technical detail. They advised me based on their on-line volume assessment tool to reduce my original order from 45m3 to 40m3. The weight as a risk factor was not mentioned. As a result I finished up paying excess and waiting two weeks for the remaining 3 m3.
Considering the overall good price/performance, the administrative handling of the move leaves a bitter taste.

Pros and cons
Good price/performance
Harworking skilled workers
Progress information on the removal progress details needs improvement
Customer to be made aware of weight limitation risks
Moved from Gouda (The Netherlands) to Cheltenham (United Kingdom).


Recommendation

On time and great staff

Moved from Pouzolles (France) to Leeds (United Kingdom).


Recommendation

The move was from europe to the uk, Lopa removals managed to get it done without problems on a very short notice at a very good price. Contacts were friendly and very flexible.

Pros and cons
flexible, friendly
good price
Moved from Rotterdam (The Netherlands) to Worthing (United Kingdom).


Recommendation

Lopa Removals war stets prompt, professionell und hat mir freundlich alle Fragen per e-Mail beantwortet und bestand nicht, wie andere Unternehmen, auf Telefonkontakt den ich auf Grund von Behinderung nicht wahrnehmen kann. Die Packer & Fahrer waren puenktlich, freundlich und schnell. Haben vor Ort die Papiere unterschrieben und alle Gegenstaende sind heil angekommen.

Pros and cons
Kontakt
Preis-Flexibilitaet
Moved from Colchester (United Kingdom) to Goch (Germany).


Recommendation

punctual, good communication beforehand, clear instructions on customs form, friendly and quick removal helpers.

Pros and cons
reliable
communication
Moved from Heidelberg (Germany) to Nottingham (United Kingdom).


No recommendation

Vooraf alles in orde. Gekozen voor premium executive i.v.m. weinig tijd om alles zelf in te pakken.
Twee dagen van te voren kreeg ik de verhuisdatum te horen. Er was al wel een twee-daags window gegeven, maar welke dag daarin het daadwerkelijk was werd pas twee dagen voor de uiteindelijke datum doorgegeven.

Er was een inschatting gemaakt van de hoeveelheid materiaal vooraf, maar nadat de verhuizers bezig gingen was al duidelijk dat het maar goed was dat ik al het een en ander (ongeveer de helft) had ingepakt en uit elkaar had gehaald.
Als ik dit niet had gedaan zou het inpakken nooit in 1 dag gelukt zijn. Het kostte nu al ruim 10 uur (van 10 uur 's ochtends tot 20 uur 's avonds).
Er werd alleen maar materiaal uit elkaar gehaald als het niet door een deur zou passen (niet als het veel minder ruimte zou innemen in de wagen). Dus mijn Ikea Billy's zijn niet uit elkaar gehaald.
Uiteindelijk ook nog voor 2m3 meer moeten betalen omdat het gewicht te veel was. Hier was ik ook niet over.. Read more

Pros and cons
verhuizers zijn vriendelijk
organisatie & planning
extra kosten
Moved from Eindhoven (The Netherlands) to Llantwit Major (United Kingdom).

Response of

Dear M,
Thank you very much for the feedback. You are completely right, there is a lot of things that can affect our schedule and sometimes this will inconvenience our clients.
We always advice that all the times and dates provided are only estimation, as we cannot predict traffic, weather or Eurotunnel. Our teams cover between 1000-2000 miles / week, collecting and delivering multiple clients and delays might happen as there is a lot of unknown factors.

As for the Eurotunnel - everyone thinks, that this is an easy excuse, as there is no information about the delays on ET website. Unfortunately this if far from the truth as for political reasons it's not very convenient to talk about situation in Calais. Yes, their service might run up to schedule, but what is happening just outside their gates is a completely different story - it's like a war zone. I urge not only you but also anyone who reads this review to google "drivers in calais"... This is what our drivers are dealing with every day and if anyone has any complaints about us being late (when I ask the crew to wait till the morning, until is safe, before crossing) then please contact your authorities.

I'm sorry if it's a little harsh, but this subject is close to my heart and we are working really hard, 7 days/ week, sometimes until 10-11PM - just to minimise the effect of this situation on our schedule and any inconvenience for our clients.

In regards to additional weight - our quotes are based on the volume and weight; some people have their boxes lighter, others have their boxes heavier. We cannot really predict that in advance.

I would love if you can reconsider your star rating, as I would imagine 5 star rating represents a successful move and 1 star represents a total disaster. We had a pleasure to work with you, we have collect and delivered all your goods in good order, with small delay on the collection and 1 day delay on the delivery - I think at least 3-4 stars would be fair?

Any questions, please feel free to contact our office.


Regards,
Jaroslaw Wolak

Published on:



Recommendation

La personne qui est venue chercher mes affaires était toute seule, j'ai donc du l'aider à charger certains cartons plus gros. Ceci n'était pas prévu par le contrat.

Pros and cons
bonne communication
maniement soigneux
déménageur seul
Moved from Saint Genis Pouilly (France) to Hull (United Kingdom).


Recommendation

Good service, they have been fast in packing and respected all the dates.

Pros and cons
Times
Prices
Too approximative in the way they pack
Moved from Marseille (France) to Cambridge (United Kingdom).


Recommendation

-Flexibel in den Daten
-Hilfsbereit in der Vorbereitung
-Freundlich vor Ort
-Günstig
-Unkompliziert
-Definitive Umzugsbestätigung (Uhrzeit) kommt leider erst 2-3 Tage vor Umzug. Man kann sich aber auf den vereinbarten Termin verlassen!

Pros and cons
Günstig
Verlässlich
Uhrzeit erst 2-3 Tage im vornherein
Moved from Pfeffikon (Switzerland) to Loughton (United Kingdom).


Recommendation

Very good service

Pros and cons
Price
service
Moved from Zurich (Switzerland) to Upminster (United Kingdom).


Recommendation

The guys were on time, polite and careful with our furniture etc and arrived at the other end with a similar attitude.

Pros and cons
Great service, on time
polite and helpful staff
Moved from Parcoul (France) to Yeovil (United Kingdom).


Recommendation

Collection was ok
45 minutes early
But no inventory made
Delivery however was bad
We're very late 6hrs. And there was no way of contacting anyone to ask where delivery was
They also had no way of contacting us to say the would be late
In future either just give s delivery day but better would be have the deliverers let people know if they are running late
Apart from that it was all perfect

Pros and cons
Initial service
Price
No contact details
No inventory list
Moved from Stoke On Trent (United Kingdom) to Erlangen (Germany).


Recommendation

The items arrived in 4 days and in perfect conditions. The staff from lopa removals was really nice every time.

Pros and cons
Price
Delivery time
Weight of the items must be less than 20kg
Distance from truck to door must be less than 20m
Moved from Preston (United Kingdom) to München (Germany).


Recommendation

An meinem Umzugsdatum hat sich 3 mal etwas geaendert. Die Firma war jeweils sehr flexible und hilfreich und sehr geduldig. Sehr puenktlich in der Schweiz abgeholt und alles ist nach 5 Tagen unbeschaedigt in England wieder ausgeladen. Super.

Pros and cons
Puenktlich
Gewissenhaft
Sehr kleiner LKW. Kaum Spielraum fuer
Moved from Herrenschwanden (Switzerland) to Norwich (United Kingdom).


Recommendation

Absolutely wonderful service, incredibly kind, helpful staff who treated my belongings with the utmost care and respect. The move was a very sudden and unexpected on that had left me feeling and totally disorganised, and they went above and beyond to help me get my things in order even though it wasn't part of the service id paid for - genuinely couldn't have made a difficult move any easier.

Pros and cons
Excellent service
Very good price
Moved from Berlin (Germany) to Norwich (United Kingdom).


Recommendation

The movers collected and delivered everything on time. Nothing was missing and all the items were intacte.

Moved from Luxembourg (Luxembourg) to London (United Kingdom).


Recommendation

The movers were extremely friendly and matched our requests and expectation.

Pros and cons
working speed
enough numbers of small boxes prepared
too wide window of time
Moved from Berlin (Germany) to Reading (United Kingdom).


Recommendation

On time, quick and did not brake anything.

Pros and cons
On time
Professional, quick answers via email
Bad internal communication between office and ops
Moved from Zollikerberg (Switzerland) to Luton (United Kingdom).


Recommendation

Dates were hold exactly, everything went smoothly, no damage or loss on the way, real pros, all our stuff arrived in London only 2 days after pickup!

Moved from Mannheim (Germany) to London (United Kingdom).


No recommendation

I would score them lower if you let me. They offer a date range and once you confirm only confirm one specific date. I couldn't do that date and asked to move it but was already slapped with a £90 cancellation/change fee.

Pros and cons
Quick response at first
VERY INFLEXIBLE!!!
Moved from Weesp (The Netherlands) to London (United Kingdom).


Recommendation

Sehr netter und hilfsbereiter E-Mail Kontakt, es hat alles super geklappt.

Pros and cons
schnelles Antworten auf emails
Moved from Hamburg (Germany) to Reading (United Kingdom).


Recommendation

Ligia was very friendly and helpful. The person who arrived to collect my items was not very friendly and seemed rather on edge for some reason, but the collection was timely and even early.

The only issue I had with this company was when after I had written down a range of delivery dates and specified my reasons for them, I casually got sent an e-mail telling me that they'd deliver the items 1 day earlier than I requested (a day when nobody could possibly be home).

I sent them an e-mail about it to remind them why I had requested a specific range of dates for delivery and the response I received was basically 'Yeah sorry it's out of our control, delivery has to happen on the day we told you'. I had to send a passive-aggressive e-mail back after that in order to finally get told that 'All was sorted out and they'll deliver my items on the day I requested'.

Apart from this issue, everything else pretty good and went smoothly. Delivery was timely and everything was delivered.. Read more

Pros and cons
Timely delivery and collection
Helpful staff (mostly)
Not always flexible with dates
Moved from Den Haag (The Netherlands) to Nottingham (United Kingdom).


Recommendation

The guys who moved us were very careful, calm and polite. They worked hard and swiftly found solutions to minor problems

Pros and cons
competitive price
careful with items
Moved from Brussels (Belgium) to Oxford (United Kingdom).


No recommendation

eingeschränkt. Service bei ABholung gut, bei Lieferung mangelhaft.

Moved from London (United Kingdom) to Frankfurt (Germany).


Recommendation

I was obviously slightly concerned about committing to Lopa Removals but I needn't have been. They kept me informed as to what was happening, turned up at the right time to collect the furniture - were incredibly efficient and friendly - and , though we live right in the middle of nowhere in France, they arrived on time and were again very pleasant and helpful. If I ever need a removal firm again I would definitely use them.

Pros and cons
A competent, reliable, friendly firm
And excellent value
Moved from Diss (United Kingdom) to St Cyprien (France).


Recommendation

Alles hat 100% geklappt wie abgesprochen. Meine Fragen wurden freundlch und hilfreich beantworted.

Moved from Berlin (Germany) to Alton (United Kingdom).


Recommendation

Everything worked 100%. Totally satisfied

Moved from Prien (Germany) to Walton On Thames (United Kingdom).


Recommendation

Lopa Removals were very easy to deal with and proactive. Cost was competetive. The removal staff were couteous, hard working and efficient. They kept me informed of their arrival time. My belongings were packed to a high standard.

Pros and cons
They have an app for photographing rooms and belongings
pleasant staff
Moved from Leiden (The Netherlands) to Galashiels (United Kingdom).


Recommendation

Die Jungs waren super schnell, pünktlich und gründlich. Alles kam heile an und auch beim ausräumen waren sie sehr vorsichtig. Die Daten stimmten, der Support war prompt und direkt und auch vor Ort in Liverpool verlief alles reibungslos. Bin wirklich Happy!

Pros and cons
Schnell und gründlich
Prompt und direkt
Moved from Viersen (Germany) to Liverpool (United Kingdom).


Recommendation

Moving out with LOPA Removal was very easy and quick. The people were very nice. No damage on the belongings just some cardboards a bit distorded due to the ropes they used to fasten everything.
Really just one thing to improve: the delivery of the belonging was supposed to happen on a saturday between 12 and 4 pm but nothing arrived and it is not possible to call the offices on a saturday. Luckily I thought to try to send an email to have some updates. We have been told that the delivery was very late and could be reported to the next day. It would have been appreciated if they had let us know this delay instead of me desperately trying to find a way to contact them and losing my day.

Pros and cons
quick and easy
reasonable prices
delays not communicated to the customer
Moved from Leeds (United Kingdom) to Lyon (France).


Recommendation

Perfecte service inclusief inpakken (heel netjes alles stuk voor stuk) en heel efficiënt gebruik maken van alle beschikbare laadruimte.

Pros and cons
Goedkoop
Goede service
Moved from Maastricht (The Netherlands) to Yarm (United Kingdom).


Recommendation

Definitely the timing and the price perspective - as we moved a small amount of stuff, nobody else was capable of offering good timing

Pros and cons
Price
Flexibility
Moved from Düsseldorf (Germany) to London (United Kingdom).


Recommendation

Price is great in comparison to other companies. Customer service is good. It is easy to book the service.

Pros and cons
Friendly team
Very professional
Not an exact pick up date
Moved from Bremen (Germany) to Durham (United Kingdom).


Recommendation

No damage, no issues, good service

Pros and cons
cheap
Moved from Amsterdam (The Netherlands) to Cambridge (United Kingdom).


Recommendation

Mr Karolaw Wolak took the time to listen,ready to negotiate and inspired me trust as he did not use any sales talk.
Internet writings were very encouraging as well. Staff very courteous,hard working, in time and a pleasure all around to deal with them

Moved from Kingston Upon Thames (United Kingdom) to Vlissingen (The Netherlands).


Recommendation

Guter Service zu gutem Preis, gute Kommuniknation per Email und Telefon, immer bereit zu helfen bei Fragen

Moved from Dillingen (Germany) to Warlingham (United Kingdom).


Recommendation

They are really professional. I had questions I got answered quickly and they were very helpful in general. They are 100% transparent about the costs, you know exactly what you pay for. And the people I met took really good care while collecting and delivering our items.

Moved from Surbiton (United Kingdom) to Orsay (France).


Recommendation

I wasted of my time and not small amount of money by using other shipping company and they didn't come to collect. Then I ordered Lopa Removals. They responded and managed everything quickly. Driver was kind and friendly. Everything went well except Eurotunnel operation. When I move to somewhere next time, I will definitely order them again.

Moved from London (United Kingdom) to Utrecht (The Netherlands).


No recommendation

Am Anfang guter Kontakt, aber dann bekamen wir keine (eigentlich angekuendigte) Benachrichtigung ueber das exakte Datum der Anlieferung unserer Sachen in Exeter. Telefonisch wurde uns dann der 16. September genannt, also haben wir Fluege fuer den 15. September und eine Hoteluebernachtung zum 16. September in Exeter gebucht. Als wir bis zum 15. immer noch nichts ueber die ungefaehre Uhrzeit der Lieferung gehoert haben, habe ich noch mal selbst geschrieben. Ploetzlich hiess es, die Lieferung erfolge erst am 18. September. Wir konnten unsere Reiseplaene so kurzfristig nicht mehr aendern und mussten daher zwei weitere Naechte im Hotel bezahlen. Ausserdem wurden einige der Umzugskarton etwas gar grob behandelt und da alle Packer rauchen, riechen jetzt viele unsere Sachen (leicht, aber merklich) nach Zigarettenrauch.

Moved from Mannheim (Germany) to Exeter (United Kingdom).


Recommendation

The move went well, the staff was competent and took good care of my belongings. I would have expected a slightly better organization though. My boxes have not been numbered. I have to wait 1 week before my target date to have confirmation that the move will occur as planned. The insurance form was a bit cumbersome to fill-in and doing it on the fly on the day is clearly not practical.

Moved from Wuerselen (Germany) to Cambridge (United Kingdom).


Recommendation

Entreprise sérieuse, interface réactive et réponds rapidement aux demandes. Bon déménageurs pour la collection et livraison. Respect des horaires annoncés.

Moved from Toulouse (France) to Bristol (United Kingdom).


Recommendation

Trés satisfait du service offert par la compagnie.

Moved from Londres (United Kingdom) to Courtalain (eure-et-loir) (France).


Recommendation

Friendly service, everything packed well, including a large crated painting.

Moved from Amsterdam (The Netherlands) to Gillingham (United Kingdom).


Recommendation

Professional quick friendly, only large timeframe for collection and pickup times

Moved from London (United Kingdom) to Antwerp (Belgium).


Recommendation

All went well, just had a change of collection date.

Moved from Richmond (United Kingdom) to Amsterdam (The Netherlands).


Recommendation

I considered other companies, in particular E Pearson & sons whom were also very much on the ball and, I believe, would have provided a good service too. However Lopa matched my requirements more closely

Moved from Kings Ripton (United Kingdom) to Gembloux (Belgium).


Recommendation

Fantastic service, exactly as promised.

Moved from Burton-on-trent (United Kingdom) to Kempten (Germany).


Recommendation

Move was arranged with a very short notice. Qualified and friendly stuff that work very fast and efficient. Great experience!

Moved from Brussels (Belgium) to Slough (United Kingdom).


No recommendation

Ik heb Lopa Removals op Trustpilot de 'Primark onder de verhuisbedrijven genoemd', waarop ik een boze mail van het kantoor kreeg. Aan de kant van de consument alles prima en de verhuizers waren prettig en werkten superhard, maar toen ik door kreeg hoe knetterhard zij werkten met ontzettend lange werkdagen en -weken, wou ik dat ik 100 eu meer had betaald voor een bedrijf dat z'n arbeidsomstandigheden iets beter in het vizier houdt.

Moved from Maastricht (The Netherlands) to Hitchin (United Kingdom).


Recommendation

Moved from Egmond aan den Hoef (The Netherlands) to Lambourn (United Kingdom).


Recommendation

Good communication, fair price. Only down point was lack of dates to choose for move so either had to wait a month or couldn't be present at day of delivery.

Moved from Karlsruhe (Germany) to Dingwall (United Kingdom).


Recommendation

Just great.

Moved from London (United Kingdom) to Port-la-Nouvelle (France).


Recommendation

They are super professional and no one could beat their quote.

Moved from Amsterdam (The Netherlands) to Kidlington (United Kingdom).


Recommendation

Excellent all round service. Good communication and very helpful staff. Florin our lead guy was very helpful and professional. Will use them again.

Moved from East Horsley (United Kingdom) to Talloires (France).


Recommendation

Very fast answers, very easy to contact, professional and friendly moving people on the date itself, no items lost / broken.

Moved from London (United Kingdom) to Beveren (Belgium).


Recommendation

Moved from München (Germany) to London (United Kingdom).


Recommendation

It was comparatively cheap and the movers were friendly, professional and efficient.

Moved from Paris (France) to Munich (Germany).


Recommendation

Just perfect, everything was very smooth and functionale

Moved from Hannover (Germany) to Leamington Spa (United Kingdom).


Recommendation

They did a great job.

Moved from Frankfurt (Germany) to London (United Kingdom).


Recommendation

The staff worked really hard to make the move go smoothly. Their timing was exactly as advised.

Moved from Isleworth (United Kingdom) to Axat (France).


Recommendation

Quelques objets abîmés et des cartons fait un peu avec un manque de soin, d'où des dégâts.

Moved from Villeurbanne (France) to London (United Kingdom).


Recommendation

Zeer beleefd, goede updates over timing, alles netjes verpakt (dekens over kasten, plastic over bankstel en matrassen)

Moved from Eindhoven (The Netherlands) to Ashford (United Kingdom).


Recommendation

Everything went perfect and according to plan

Moved from Stuttgart (Germany) to Norwich (United Kingdom).


Recommendation

I had no problems during the delivery.

Moved from Raamsdonksveer (The Netherlands) to London (United Kingdom).


Recommendation

They did everything that we asked.The staff were quick and efficient and the move was trouble free and the Mover adhered to the dates that we requested!!

Moved from Paris (France) to Cardiff (United Kingdom).


Recommendation

People were friendly and responsive. Everything went well and they were on time for pick up and delivery, and all equipment was received in good conditions. Very satisfied and would definitely use them again.

Moved from London (United Kingdom) to Leiden (The Netherlands).


Recommendation

Good communication with fast responses to questions and good flexibility to accommodate our wishes. Move went fast and smooth.

Moved from Norwich (United Kingdom) to Wageningen (The Netherlands).


Recommendation

They gave very quick information and replied immediately to all mails. And, during the move we had problems with the cross channel rountes but still managed everything on time. The crews were excellent too.

Moved from Hamme-mille (Belgium) to Ettington (United Kingdom).

Lopa Removals

Unit 7C Monometer Business Park Woodrolfe Road
CM9 8SB Tollesbury
0800 9755 433

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