Total Moving Solutions Ltd

9.7
Out of 32 Sirelo reviews
100% of the users recommend this removal company
This removal company scores a 10 out of 134 reviews on other platforms.

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About Total Moving Solutions Ltd

Total Moving Solutions offer clients a full move management service and with a combined team experience spanning over 20 years in the industry, it is reassuring to know you are in safe hands.

All of our clients moves are tailored to their personal needs, budget and requirements with the added reassurance that we have a number of reliable partnerships with leading removal companies.

Most of which are accredited with industry standards such as the British Association of Removers (BAR) and the International Federation of International Movers (FIDI).

Services

International removals
National moving
Excess baggage

Type of Removal Company

This removal company is asset light.
This means that the company itself does not carry out the moves, but that the moves are outsourced to other companies.
9.7
Out of 32 Sirelo reviews
100% of the users recommend this removal company
This removal company scores a 10 out of 134 reviews on other platforms.
Write a review
Review
Type of move
32 out of 32 reviews shown
Total Moving Solutions provided a great service, helping make a very stressful process considerably easier.
pro
Great service
pro
Good communication
Moved from Wokingham (United Kingdom) to Dublin (Ireland)
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Response of
Thank you very much for the review.

Great to hear that the whole process was made easy for you and that you were happy with the service you received.

Many thanks,

James
Great service. [name removed by Sirelo] in particular was excellent as couldn't of been more helpful with me and my move to The Netherlands. Extremely smooth transition and my belongings arrived very quick. Would 100% recommend and use again!

Read more at: https://www.removalreviews.co.uk/write-a-review/step-1
Moved from London (United Kingdom) to Den Haag (The Netherlands)
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Response of
Thank you for the review.

I am pleased that you were happy with the service and really appreciate your recommendation.

Take care.

Many thanks,

James
We moved from London to Madrid recently and [name removed by Sirelo] and the team made the process so easy and stress free. Not only did they give me a great value quote (one of the cheapest I received) but they were also so friendly and professional. [name removed by Sirelo] responded to all my questions (no matter how trivial!) so promptly. On the day the movers were friendly and efficient and we were kept updated the whole way regarding arrival in Madrid. Everything arrived on the expected date and not a single item was broken or damaged. We also received a refund as we used less space in the truck. I was so happy with the whole service and they made our move less stressful. Thank you [name removed by Sirelo] and the team.
pro
Great value. One of the cheapest quotes but still fantastic professional service
pro
Always replied to my questions quickly
Moved from London (United Kingdom) to Madrid (Spain)
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Response of
Thank you for the great review Saira.

I am very lucky to have such a fantastic team to work with and it is always great to hear how happy our clients are.

Wishing you all the best.

Many thanks,

James
Originally provided the best quote and then explained what the service was incredibly well. The job was carried out to a very high standard, backed by excellent communication via phone and email, from start to finish.
pro
Cost
pro
Communication
Moved from Manchester (United Kingdom) to Leiden (The Netherlands)
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Response of
Thank you for taking the time to leave a review.

Great to hear you were happy with the standard of service provided and we wish you all the best for the future.

Take care.

Many thanks,

James
Moving From Germany         to United Kingdom
From the first moment of considering a move to England, to that breath taking moment when the removal men with their vans actually arrive at the door, is truly a journey in itself. An essential part of this ‘journey’ is to find a removal firm…. Where to start? So the search begins. TMS is, at this point, one among many, but I can honestly say that during my first conversation with [name removed by Sirelo], I felt for the first time, a welcome flicker of hope and confidence. Despite this, I continued to do ‘my research’, but at the same time remembered the quality of that first conversation, and after a few weeks, returned to TMS to further my enquiries. On hearing [name removed by Sirelo] reassuring voice once more, I felt my first impression to be fully confirmed. For me TMS manifested itself through my contact with [name removed by Sirelo], always there at the end of the line, always ready to interrupt whatever he was doing, inviting me to share whatever query I might have. I wish to thank [name removed by Sirelo] for the encouragement, patience, flexibility, friendship, kindness and understanding which he amazingly seemed to have as a ready response for me at all times. Perfect qualities which I feel must surly reflect the underlying principles and human qualities of the team TMS as a whole and to which [name removed by Sirelo] is able to give full and confident expression. At times, during the necessary correspondences with [name removed by Sirelo], I was puzzled by, what I had considered points already negotiated upon, becoming unclear, overlooked or even contradictory to what had been my understanding of them. When I pointed these out to [name removed by Sirelo] he each time immediately and calmly put my mind at rest. I was so grateful. Also I was met with a price that enabled me to move forward with my much wished for plans. The move itself went absolutely perfectly to plan, as [name removed by Sirelo] had assured me it would, so that what had seemed at the beginning, such an insurmountable undertaking, all happened smoothly and efficiently ….the impossible all at once became possible. A great team of ‘movers’ arrived on the appointed day and did their work most thoroughly, and conscientiously, carefully and respectfully and at all times cheerfully and heartily willing to take on all that came their way. My immeasurable thanks go of course to [name removed by Sirelo] for his excellent work and friendly manner on the telephone, and for his great team. Also to each one of the team for their hard work, there in the office, with all that has to take place behind the scenes, and managing it all with such expertise. My move to England was wonderfully successful, and at every step along the way of the whole process from start to finish, I felt totally supported.         
Through this whole experience I have learned so much of the importance of the human elements of kindness and gentleness for such an enterprise as TMS, which takes on so much responsibility for other peoples’ lives at such important turning points for them. The importance of these human qualities, naturally together with the whole logistics of the work itself, cannot be underestimated. TMS, which are the individuals who run it, has understood this well. THANK YOU.
Rhyll Godber   
pro
Amazing Customer Service
pro
Amazing personal experience
Moved from Baden Baden (Germany) to East Sussex (United Kingdom)
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Response of
Thank you so much Rhyll for such a fabulous review.

I really appreciate you taking the time to leave such a comprehensive review and I have passed this on to Stuart who informs me it was a pleasure to undertake your move for you.

We really do strive to be a friendly, supportive and professional contact for our clients and it is so rewarding when this is recognised.

Wishing you all the best for the future.

Take care.

Many thanks,

James
I highly recommend Total Moving Solutions if you are thinking of moving houses. My removals coordinator, [name removed by Sirelo], was extremely helpful when I requested a removal service from the UK to Spain.[name removed by Sirelo] walked me step by step through the whole process and made sure I had everything I needed from them at all times. The crew picking up and delivering the items were highly polite and efficient, and I cannot recommend enough TMS for your move abroad. Moving is always very stressful, and I felt I wasn't doing this on my own. I really appreciate the service and assistance provided throughout the process, and I would use them again, should I need to.

Read more at: https://www.removalreviews.co.uk/movers/total-moving-solutions-ltd-32265
pro
Responsive
pro
Efficient
Moved from London (United Kingdom) to Gijón (Spain)
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Response of
Thanks for the 5* review Irene.

It was a pleasure to manage your move for you and I really appreciate you taking the time to leave a review.

Wishing you the very best in Spain.

Many thanks,

James
I have no worlds to express how satisfied I am with the business service and especially to [name removed by Sirelo].
From quotation to delivery.
-quotation very precise
-good pricing
-perfect communication for pick up
-perfect timing for pick up
-perfect ETA of the items
-constantly updating
-fast response
-items not damaged and clean
“TOTALLY RECOMMENDED”
Many many thanks [name removed by Sirelo]
pro
Quick response and friendly
pro
Good price and time
con
No cons
Moved from Berlin (Germany) to Sydney (Australia)
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Response of
Thank you for taking the time to leave a review.

I am thrilled to hear how happy you were with the whole service provided and really appreciate your recommendation.

Wishing you all the best for the future.

Many thanks,

James
Most of the move went pretty smoothly and they were very supportive and communicative throughout. When we did have problems – with delivery and customs at my destination – they handled everything most professionally and fairly. I could not have wished for a better experience.
pro
Professionalism
pro
Friendly support throughout
con
A couple of unexpected issues
Moved from London (United Kingdom) to Geneva (Switzerland)
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Response of
Thanks for taking the time to leave a review.

I really appreciate your recommendation and wish you all the best in Switzerland.

Take care.

James
We contacted Total Moving Solution when we decided to move to Denmark. And already from the beginning we received the most impressive level of service. The quote was more than fair priced and we decided to accept straight away. During the planning we had a lot of questions and we got them answered by Stuart straight away every time. We were advised that it might take a week and a half, but it took less than a week. The boxes and suitcases arrived unharmed and we were really pleased with that our things arrived so early. My husband and I give Total Moving Solutions our best recommendations and if we should look to move to a different country again, we will for sure book this company again.
pro
Service
pro
Experience
Moved from Tadworth (United Kingdom) to Herning (Denmark)
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Response of
Thank you for the 5* review Ella.

I am really pleased to hear that you were so satisfied with the service you received.

Wishing you and your husband all the best in Denmark.

Many thanks,

James
El trato telefonico y seguimiento que [nombre eliminado por Sirelo] de TMS nos ha dado ha sido excelente. Algunas cajas llegaron un poco revueltas pero en general la experiencia ha sido buena sobre todo el seguimiento y las actualizaciones recibidas por parte de [nombre eliminado por Sirelo].
Moved from Londres (United Kingdom) to Alzira (Spain)
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Response of
Thank you for the great review.

I am pleased that you were happy with the telephone communication throughout your move with ourselves.

Wishing you all the best in Spain.

Many thanks,

James
'Rude, unprofessional staff. In particular, [Name removed by Sirelo], was incompetent, could not follow directions, and provided some of the poorest customer service I've ever had. Sketchy delivery people. Regret hiring them for a second move. I wish I learned my lesson the first time. Do not recommend
Moved from Bremerhaven (Germany) to Birmingham (United Kingdom)
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We received top-notch service from [name removed by Sirelo] at TMS. From the moment I contacted him, he was alway quick to respond and highly professional. We shipped household items from Germany to New Zealand and everything arrived in perfect condition. All of the workers that picked up our items and delivered them to our doorstop in NZ were personable and helpful, going above and beyond our expectations. I also found the pricing very competitive compared to a lot of other companies I received quotes from. We made a few changes throughout the process, such as increasing our insurance and changing the delivery address and I was thankful for [name removed by Sirelo] flexibility and patience. Thanks [name removed by Sirelo] if you ever see this review :-) And I 100% recommend this company if you are moving abroad.
pro
Prompt, reliable, flexible, friendly
Moved from Munich (Germany) to Auckland (New Zealand)
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Response of
Thanks for the 5 * review Ceinwen.

I am really grateful for you taking the time to leave a review and pleased to read that you felt like your move was in great hands.

Thank you for the recommendation.

Take care.

Many thanks,

James
At short notice arranged for my furniture to be collected and delivered to France. Excellent service.
pro
Reasonable prices
Moved from Okehampton (United Kingdom) to Availles-limousan (France)
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Response of
Thank you for the 5 * review Jean.

Pleased to read you were happy with the service provided.

Thanks for your business.

Many thanks,

James

The team is entirely dedicated to make this rather stressful event goes as smoothly as possible. We can't thank them enough!!
pro
Very present throughout the procesa
pro
Fair prices
Moved from Brighton (United Kingdom) to Landivisiau (France)
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Response of
Thank you for taking the time to leave a 5 * review.

I am pleased to hear that TMS made your move as stress free as possible.

Wishing you all the best.

Take care.

Many thanks,

James
I had to move my furnitures from the UK to France in COVID + post-brexit times which made everything much more complicated. [Name removed by Sirelo] from TMS is amazing and I have never seen such good customer service. TMS team is friendly and extremely responsive and flexible. I don’t think the moving process could have gone any better. I would recommend TMS 100% :)
Moved from Cambridge (United Kingdom) to Froeningen (France)
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Response of
Thanks for the review Juliette.

I really appreciate your kind words and thank you for taking the time to leave a review.

Wishing you all the best.

Many thanks,

James
Have used this company twice and had only good experiences. My contact was [Name removed by Sirelo], who was constantly available to keep me updated on all stages of a complex international move; from initial quotes and planning, all the way through to the big day itself - aswell as checking all went well afterwards too. [Name removed by Sirelo] even went out of his way to contact me out of hours on a bank holiday to ensure all was going smoothly. Ultimately, TMS provide a great value service - I would certainly use them in the future.
Moved from Amsterdam (The Netherlands) to Sheffield (United Kingdom)
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Response of
Thank you for the great 5 * review Joe.

It was a pleasure to assist you with your move and we greatly appreciate your return business. Where I can be available for our clients out of hours, I always will be, as I appreciate how stressful moving can be.

Wishing you all the best for the future.

Many thanks,

James
We used TMS for our move from the UK to France in March and couldn't be happier with the service. [Names removed by Sirelo] were all extremely flexible, understanding and helpful during the process and were in close contact with us with the update on the timing and next steps. The movers were professional, polite and very careful with our stuff and furniture and made sure there is no damage to the furniture or our places both in France and the UK. We will look nowhere else if we want to move again and I can't recommend them more.
Moved from Godalming (United Kingdom) to St Etienne De Fougères (France)
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Response of
Thank you for the 5 * review.

I am pleased to hear how happy you were with the service TMS provided you with and that you were regularly updated throughout your move.

Thank you for taking the time to leave a review and for your recommendation.

Take care and all the best in France..

Many thanks,

James
I used Total Moving Solutions to move my entire flat from the UK to Canada during the pandemic. The team was incredibly understanding and are very considerate of the elements that your belongings will be exposed to. They take the care to ensure that each individual item is packed for guaranteed protection. They prepared me for a seamless transition at customs and retrieval in Canada. Their partnerships with global carriers is trustworthy and reliable. I would definitely use again and recommend for over seas move!
pro
no damages
pro
seamless at customs
Moved from London (United Kingdom) to Toronto (Canada)
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Response of
Thanks so much for making the time to leave a 5 * review, S.

I am really pleased that you were happy with the level of service received and wish you all the best in Canada.

Take care and stay safe.

Many thanks,

James
[Name removed by Sirelo] was amazing, professional, prompt and helped us throughout the entire moving process. I would highly recommend their service to anyone who is moving! I am sad that I will not get to communicate with them as our stuff arrived as [Name removed by Sirelo] was so kind and helpful.
pro
Quick to communicate with and kind
pro
professional
Moved from Munich (Germany) to Hilton Head (United States)
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Response of
Thanks for the kind words (Name removed by Sirelo). It was great working for you and overseeing your move.

Wish you all the best for the future and take care.

Many thanks,

James
The move was done during the uncertaintly surrounding Brexit and the Covid situation, but TMS handled this well. Pickup, transport, delivery and communication was all very good.
pro
Competitive price
pro
Professional removals
Moved from Drammen (Norway) to Telford (United Kingdom)
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Response of
Thanks for taking the time to leave a 5 * review.

Great to hear you were satisfied with the service provided, especially during such uncertain times that we are facing currently.

Wishing you all the best and take care.

Many thanks,

James
Just brilliant. Really really professional, quick, competitive and generally just a joy to deal with. When the delivery arrived in Germany -we asked the driver if he could help my 65 yr old mother in law to unload and he did.

Could not fault this company at all.
pro
Professional at all times
pro
Competitive pricing
con
NONE
Moved from London (United Kingdom) to Lorrach (Germany)
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Response of
Thanks for the 5 * review G.

Thrilled to read how happy you were not only with our service but price and friendly/professional manner.

Wishing you all the best in Germany.

Many thanks,

James
TMS helped me with my move of around 15 boxes from London to Barcelona. Friendly, personable & very helpful. No issues at all & I would definitely recommend their services.
pro
Friendly
pro
Punctual
Moved from London (United Kingdom) to Barcelona (Spain)
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Response of
Thanks for the 5 * review E.

I appreciate you taking the time to leave a review and for your recommendation.

Take care.

Many thanks,

James
We were really happy with the service. [Name removed by Sirelo] was always available to answer questions. All our things arrived in good order and on time. We looked at other companies and saw horrendous reviews, and when we found TMS and checked the reviews they were all good. We recommend TMS.
Moved from Forest Row (United Kingdom) to Bergamo (Italy)
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Response of
Thanks for the 5 * review.

Good to hear that Stuart was always on hand for any questions you had relating to your move.

Myself and the team work tirelessly to ensure our customers have the very best experience and its great that this is rewarded by the lovely reviews we get from them. I really appreciate you taking the time to leave a review.

Wishing you all the very best.

Many thanks,

James
I would recommend this company as good service and good value for money. [Name removed by Sirelo] and the team at TMS made the unenviable necessity of an international move from Belgium to the north of England, in the middle of coronavirus lockdowns on both sides of the Channel, as painless as possible. Quotes, dealing with queries/sorting out issues beforehand were dealt with swiftly and efficiently by email and telephone and attitude to customers was friendly and approachable. Collection from Belgium was delayed by circumstances beyond anyone's control (ferry crossing held up by covid scare) but the team kept me informed and updated about what was going on. Actual removal went very smoothly at both ends, team were quick loading and unloading and nothing was lost or damaged. I would use this company again.
pro
Good price
pro
Responsive to customers
Moved from Brussels (Belgium) to Otley (United Kingdom)
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Response of
Many thanks for the 5 * review Kate.

I am happy that TMS were able to provide your move from Belgium to the UK and that we were able to make the process as painless as possible for you.

Coronavirus has certainly challenged the process of moving, however, thankfully we have managed to ensure minimal disruption as possible to our clients.

Wishing you all best.

Take care.

Many thanks,

James
I want to say a big thank you to [name removed by Sirelo] and his team, they moved our stuff from London to Berlin, nothing broken or damaged , carefully loaded the whole contents very efficiently though it was bit late but after receiving it i never thought of it as everything was perfectly fine. I am very happy with Total Moving Solutions. I thoroughly recommend them to anyone.
Moved from London (United Kingdom) to Berlin (Germany)
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Response of
Thank you for the 5 * review.

I have passed on your thanks to Stuart and we really do appreciate your recommendation.

Enjoy Berlin!

Many thanks,

James
Total Moving Solutions Ltd (TMS) made moving so easy. What I was expecting to be a stressful process, was turned into a simple one, contacting them was easy, they came back with a quote, the quote was not excessive it was competitive and reasonable, they were able to arrange insurance for the goods too, we were able to insure the pieces we wanted insured, and no they didn't sell it, to be honest this was something we wanted for a few things, everything arrived in perfect condition, but it’s always good just in case.

They helped me work out a date for removal, on my end we had a few things to work out firstly I am in another country, my partner is moving to me and we are moving their things, so making sure we had the date range down was important as they would be moving the next available day, TMS, gave me a date range which was perfect for us, as we could have my partner fly the day after.

Second, we again on my end, my partner needed to go to the town hall, to sign out of their logs for tax, we were not sure about the date, but once we had this confirmed by the local town hall, I messaged TMS and they said they would get right on it and check when the driver expects to arrive as we had a 3 day window for pick up, they would be able to get a better idea closer to it. Within a day, they had been back in touch, let me know exactly the date, we also knew an idea of the time, which was right when the town hall appointment was, OH NO! However, TMS was on top of it, they said no worries, they are in total communication with the driver, and the driver was happy to help. They said no problem they would be able to wait till my partner got back and could get started.

The worries you face while moving always seem so gigantic, this DIDN'T even end up being a problem! They arrived first thing in the morning, gave me a call to let me know they were outside, and I rang my partner and let her know, we had already been sent the plates for the van, so we knew it was them, and we had a window we were expecting the driver in and it met this exactly. I talked with my partner about this, and they said it went incredibly smoothly, the drivers were helpful, they helped move boxes and were vigilant and careful with the boxes, taking extra care with anything fragile, it was finished quickly!

TMS was in communication with me the night before the pick-up, and they were in touch with me on the day of arrival too, I knew exactly what was happening, they were extremely quick and efficient. TMS also got in touch with me to check in. Their driver arrived at the destination on time, again, they gave me a call to let me know they were outside, and were very quick, careful and made sure everything arrived safely.

The security guard who was also helping, said they were very nice, and helpful, even asking for the company name, as he had not seen such a good service before.

I could not recommend Total Moving Solutions Ltd more! Superb Service! Made it easy.

Sincerely,

A very pleased customer.
pro
Competitive Pricing
pro
Efficient
con
None
Moved from Brussels (Belgium) to Manchester (United Kingdom)
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Response of
WOW!

Thank you Oliver for leaving such a detailed review and for the 5 *!

It really has been a pleasure working with you.

The team work so hard trying to ensure that our client's moves are as stress free as possible and it is so rewarding to hear that this has been the case for your move.

Wishing you all the very best for the future.

Many thanks,

James
The staff were very helpful, kept myself and contact in Italy in the loop at all times. From pickup to drop off was quicker than I thought it would take.
pro
Efficient
pro
reliable
con
None
Moved from Scunthorpe (United Kingdom) to Monte De Leone (Italy)
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Response of
Thank you for taking the time to leave a 5 * review.

Really good to hear you’ve been satisfied with the service TMS provided you with and how helpful colleagues were.

Wishing you all the best for the future.

Thanks,

James
Having booked with Total Moving Solutions from day one , I've found them very friendly and helpful all the way .
Moved from Cirencester (United Kingdom) to Paris, France (France)
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Response of
Thank you for taking the time to leave a 5 * review.

Really good to hear you’ve been satisfied with the service TMS provided you with.

Wishing you all the best for the future.

Thanks,

James
Wonderful service from cradle to grave . I can't recommend the service enough . The crew that encompassed [names removed by Sirelo] and the other two great gentlemen were absolutely superb and delightful.. I truly can't praise them high enough and I am so very grateful for the outstanding job they conducted with my relocation to Spain. Huge thanks always
Eva M Ramos
Moved from London (United Kingdom) to Girona (Spain)
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Response of
Thanks Eva for the 5 * review.

Really pleased at how happy you were with the service from TMS.

All recommendations from Clients are hugely appreciated.

Wishing you all the best in Spain.

Many thanks,

James
Whenever I telephoned to speak to either [names removed by Sirelo] they were so helpful and I was really impressed with the way everything was organized from beginning to end. I would recommend TMS to anyone who is moving country as it can be a really stressful process and they eliminated this for me.
pro
Extremely helpful
Moved from Shoeburyness (United Kingdom) to Algorfa (Spain)
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Response of
Thank you so much for the 5 * review.

Really good to hear you’ve been satisfied with the service we’ve provided.

Wishing you all the best for the future.

Thanks,

James
Excellent experience. They helped me relocate from London to Italy. Competitive quote. Open line of communication throughout the entire process. [Name removed by Sirelo] answered all my questions promptly and precisely. Not pushy as other companies, which I have very much appreciated. Pick up and delivery on time and everything went smoothly. The driver was extremely helpful and efficient in loading/unloading. Would definitely use again!
pro
Competitive quote
pro
Efficient & smooth service
Moved from London (United Kingdom) to Udine (Italy)
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Response of
Thanks for the 5 * review, I.

Great to hear how pleased you were with your experience with TMS. There is nothing worse than pushy sales and we always try to ensure customers are communicated with as much as required without bombarding them with information.

Enjoy Italy and stay safe.

Thanks,

James
Top notch professional service at a very competitive rate - would recommend without hesitation. We packed everything ourselves (upon our request) and the pick-up service in Munich was punctual, professional and very friendly. Whenever I had a question, [name removed by Sirelo] was quick to answer and the whole process could not have been smoother.
Moved from Munich (Germany) to Abu Dhabi (United-Arab Emirates)
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Response of
Thanks for the great 5 * review.

We really appreciate clients taking the time to leave a review and it’s lovely when a client would recommend us to others.

Take care and stay safe.

Thanks,

James

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134 reviews

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