Total Moving Solutions

About

Total Moving Solutions offer clients a full move management service and with a combined team experience spanning over 20 years in the industry, it is reassuring to know you are in safe hands.

All of our clients moves are tailored to their personal needs, budget and requirements with the added reassurance that we have a number of reliable partnerships with leading removal companies.

Most of which are accredited with industry standards such as the British Association of Removers (BAR) and the International Federation of International Movers (FIDI).Read more

Sirelo asks...

What makes your company stand out?

Myself and the team pride ourselves on the service we are able to provide our customers. With the partnerships we have within the removal industry, we have the flexibility to tailor our removal services to meet all of our clients specific needs and budgets. Our hard work is reflected in our vast amount of reviews on the various removal review websites which include Google, Trust Pilot and Removal Reviews, to name a few.

What is your insurance policy? How do you deal with damaged items?

All of our customers are offered the opportunity to take out TMS Insurance as part of their removal service with us. The Insurance is provided and covered by one of the Industry leaders within the Removal Industry. Customers wishing to cover their goods will be asked to fully complete an Insurance Valuation Form and their Move Manager will then provide a quotation for the cost based on the items declared. In the event that an insurance claim is required to be made, customers will need to complete a Claim Form and provide pictures and details of the damages which have arisen. Our Operations Manager will then liaise with our Insurers to handle the claim.

What is the best advice you would give to customers?

We always strongly encourage customers to ensure that when comparing quotes that they have requested the same level of service and volume of goods, to make comparing a much easier process for them. Secondly, customers should always do their research on any companies that they may be looking to select to undertake their removal, to ensure there are no surprises along the way.

Reviews

J.I.

November 27, 2023

on Sirelo

Total moving solutions has just moved us internationally from the UK to Canada. They are a friendly, honest and reliable team that have responded to all of my questions within hours. They have been upfront on costs, timing and the pitfalls of an international move, our house arrived when they said it would and not 1 item was damaged or broken. I highly recommend them to you.

Professional

Moved from Birmingham (United Kingdom) to Ottawa (Canada)

Response of Total Moving Solutions

November 28, 2023

Thanks for the great 5* review J.

It have been a pleasure to assist you with your removal.

Wishing you and the family all the very best in Canada.

Take care.

Many thanks,

James

J.M.

November 15, 2023

Not professional at all. 2 boxes was lost before they get to the Wearhouse. My Vita, family clock was damaged.

Damage settlement

Moved from Northampton (United Kingdom) to Edmonton (Canada)

November 16, 2023

Thank you for your review, J.

I am sorry to hear of your disappointment with the service and insurance handling of your claim.

We are equally disappointed at the multiple alias reviews that you have taken to placing. While we understand and appreciate a review being placed, multiple in different accounts is not appropriate, misleading and
some would consider to be harassment.

To respond to points made:

Service Booked
Correct, the driver did not move your boxes as the service you booked on, due to your budget, was for a one-man collection. You were informed of the need to bring your boxes to the vehicle.

Missing Box
Based on records we hold, the documentation suggests that the box was never in the consignment. The same number of boxes collected are the same number of those delivered.

Insurance Claim
We have guided you through an insurance claim and it would seem you had undervalued the items you insured.

You have been offered £500 for the Lego sets on an entirely without-prejudice basis by insurers, as if they were to impose stricter sanctions on their terms and conditions, there would be no pay out based on information they hold.

You have refused this offer.

To conclude, we believe we have made all possible endeavors to resolve the matter, however, we cannot payout on items that are owner packed and damaged, as per ours and Insurers terms and conditions.

Many thanks,

JamesRead more

Michelle

November 7, 2023

An absolutely incredible moving experience led by [Name removed by Sirelo] and his team. We made a very big move from UK to Australia and nothing was too much. We changed dates, amount of boxes and delivery addresses but everything was done professionally and with kindness and complete understanding of our challenging situation at the time. If you are thinking of making a move, big or small, TMS is definitely the company for you.

Everything!

Moved from Tonbridge (United Kingdom) to Adelaide (Australia)

Thanks for the fantastic review, Michelle.

It has been a pleasure assisting you with your removal and it is always so rewarding to hear our customers are happy with the service provided.

Wishing you all the very best in Australia.

Take care.

Many thanks,

James

Stephen Murdoch

October 10, 2023

Excellent all round.
Competitive quote, great collection and delivery, superbly surmounted unexpected difficulties that arose, friendly contacts, etc, etc. No problems at all.
Why would anyone go elsewhere?

Price

Moved from Penrith (United Kingdom) to Whangarei (New Zealand)

October 29, 2023

Thank you for taking the time to leave a 5* review Stephen.

I am really pleased we have been able to assist you and should you require any further removal services, please do get in touch.

Wishing you all the very best.

Many thanks,

James

September 27, 2023

Thank you to [Name removed by Sirelo] and the TMS team for making my house move abroad so smooth. I would highly recommend their professional and efficient service.

Communication

Moved from London (United Kingdom) to Amsterdam (Netherlands)

Many thanks for taking the time to leave a review.

I am thrilled we were able to assist you with your removal and appreciate the recommendation.

Wishing you all the very best in Amsterdam.

Many thanks,

James

J.A.

September 10, 2023

+ves

Move professionally and proactively managed by TMS.

Moving crew (subcontractor) arrived on time and did a good job - both at the collection and the drop off.

Quick delivery within two days of collections, despite this being an international move within Europe.

Flexible and fair in terms of volume of items.

Good outcome overall.

-ves

Change of subcontrator late in process, leading to a few hours' delay of the original moving slot from the morning to the afternoon of the moving day. However, TMS stuck to their quote.

Very short notice provided on payment for customs procedure in destination country. Maybe difficult for those working full time. This was unexpected, as the original steer from TMS was that the move would probably take a few weeks.

TMS repeatedly tried to sell obviously overpriced contents insurance for the move. They reduced their initial quote from EUR 450 to EUR 300 and ultimately to EUR 200 (i.e. less than 50% of the original quote) over the course of the negotiations (I still didn't sign up for it).Read more

Moved from London (United Kingdom) to Duisburg (Germany)

September 21, 2023

Thank you for taking the time to leave a review, J..

I am pleased that you were satisfied that your move was undertaken professionally and that you feel it was proactively managed by the Team at TMS, however, I am of course sorry to see that you feel there were also some negative points along the way with your removal with us.

Christian was your Move Manager and I will be discussing the points raised with him personally.

I wish to take the opportunity to personally thank you again for your business and wish you all the best in Germany.

Many thanks,

James

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About

Sirelo asks...

What makes your company stand out?

What is your insurance policy? How do you deal with damaged items?

What is the best advice you would give to customers?

Reviews

Want to move with this company?

Other reviews

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