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Reviews
Tony came to our property to do the quote and checked that the vehicle would be able to access the property and he said it would. He asked if there would be any problems at the new property to which my husband said he didn’t think so as service vehicles can access it ok and it has only just been built and building trucks of all shapes & sizes didn’t have any problem.
Removal day arrived & they turned up with a 40’ rigid vehicle that couldn’t get into our drive so everything had to be loaded up on the road.
When we arrived at our new home their vehicle couldn’t access the narrow lane, after a few hours and getting nowhere they returned after taking a mattress & some bedding out for us to sleep on and said they would come back the next day.
They turned up the next day with the original vehicle and two smaller vans and offloaded everything from the big van into two smaller ones at the end of the road & brought it up to the house. This cost an additional £500 cash or £600 inc. vat. As we had not option, they had all our belongings we had to pay up.
They don’t use mattress covers and one of our mattresses looks like someone has walked all over it and the marks won’t come off. There were a few breakages but also a missing item.
Tony the owner’s view is that everything was our fault and won’t take any responsibility for his lack of communication with regard to the type of vehicle. Everyone that we have spoken to say didn’t he do his homework on access, obviously not & it’s easier to blame someone else. It’s a waste of time trying to argue with him he’s got an answer for everything.
Overall, this cost came in higher than any of the other removal companies that we received quotes from.Read more