Eagle Relocations

6.9
Out of 21 Sirelo reviews
67% of the users recommend this removal company
This removal company scores a 8.6 out of 118 reviews on other platforms.
pro
Communication
5
pro
Professional
4
pro
Price
2
con
Unprofessional
3
con
Failure to comply
2
con
Packing of furniture
1

About Eagle Relocations

Eagle Relocations' dedicated team of professionals have the expertise and the knowhow to look after your world and ensure that you have all the help and support that you need in your big move. Eagle Relocation’s knowledge can ensure that your move runs as smoothly and efficiently as possible.

Services

International removals
National moving
Pet transport

Associations

Eagle Relocations is accredited by the following associations:

Type of Removal Company

Unknown
6.9
Out of 21 Sirelo reviews
67% of the users recommend this removal company
This removal company scores a 8.6 out of 118 reviews on other platforms.
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Review
Type of move
21 out of 21 reviews shown
I wanted to give them ZERO rating. Completely unprofessional, the whole move was a fiasco from start to finish. It’s such a long story I cannot write it all here. But in short they turned up with inadequate amount of men , a small van instead of large truck promised and late. The 2 men took 1 look and panicked and called for more help and another truck. Instead of leaving our home by 1pm, we finally left at 5.30pm and we even ended up helping pack, even though we paid for a full pack service. They then tried to charge us an extra £500 as they said we had more stuff. I wouldn’t pay it and they refused to ship until we did, in the end they agreed to reduce the amount to much less and we paid. Precious items we’re not wrapped properly as promised, despite reminding them. The moving company in NYC who were trucking our belongings down to Florida were a nightmare, unhelpful and rude and deliberately delayed our delivery. It turned up on a Sunday evening at 7.30pm in the pouring rain. One of the guys picked up a long cardboard box and my beautiful mirror slipped out the other end and smashed, because the box was not wrapped properly, it wasn’t his fault. I had been promised that it would be crated, instead it had a flimsy cardboard wrap around it and barely any tape. Things arrived unboxed with brown tape around them, which tore and damaged them when we removed the tape, or left marks that we were unable to remove, including my husbands expensive Trek bike. He was promised twice that it would be bubble wrapped, but it wasn’t. Instead brown tape was wrapped around the handle, with a number written on it in black marker pen. Of course the tape marked the handle when it was removed. I became very sick after we moved here and we were unable to unpack most things and only managed to unpack what was really needed and so it took a while to unpack everything, it was a process that lasted several weeks/ months and could only be done as I felt well enough. All the boxes had been placed in the garage and we tackled what we could at a time. One day I felt well enough to unpack a couple of boxes and went into the garage and couldn’t find the box with my wedding dress, we hunted everywhere and realized it was missing. I was distraught. We contacted Eagle and told them and they said they’d check in the warehouse. We eventually realized that other precious items were missing. Baby items of my daughters that had been kept as keepsakes and other miscellaneous items. Eagle said we had signed for the box when delivered. We had not. There was an item listed as wedding dress, but the box and number on it, related to my wedding veil. We had fortunately made a note of the number of each box as we unpacked them, but some of the numbers seemed to be duplicated and many numbers were ineligible. I have photos of this as proof. Over a very long period of time, my husband and I went back and forth with Eagle, but they just said it was over 30 days and too late to claim. I explained I didn’t want to claim, I just wanted my missing items and begged them to find my wedding dress. I even wrote and said if it was in their warehouse and they’d made a mistake, I didn’t care and wouldn’t take it further, but just wanted my dress back. I have been through enough distress with my health, but this made everything so much worse. We moved over 5 years ago, but the stress that this caused was immense and it has taken me until now to be able to write this. I’m not a weak person, I’m very strong in dealing with things life throws at me, but this has been such an awful experience. I’m still very upset and very angry. Please do NOT use this company AT ALL!!!
con
Lost precious items
con
Highly unprofessional
Moved from London (United Kingdom) to Florida (United States)
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They are not an honest or trustworthy company, they first quote a price and when everything is paid for, they go on to quote a different price. They first sent me a quote with a price, which I then sent the company that was paying for my relocation. Once everything was paid for, they charged me extra for an amount that was not in the quotation they had sent me. I will make sure not to recommend their services to anyone and I am really surprised they are allowed to operate in this manner.
Moved from London (United Kingdom) to London (United Kingdom)
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A couple of fundamental errors which I wasn't expecting from an experienced removal company.
Even with a pre-survey stating the correct volume, the removal team had the wrong volume on their paperwork, which lead to overrun in packing/loading time and requesting an additional van at the last minute late in the day.
I appreciate that i moved at a peak time of year, but Eagle had to contract staff to assist on 2 out of the 3 days which meant a lack of experience, consistency and quality control for agency staff on adhoc jobs.
On all 3 days the team turned up late. On one of the days the team were half an hour into their departure from the warehouse and had to go back as they forgot the clothes boxes.
On arrival of my container, there was a lack of correct paperwork which was due from UK side (assumed to be from warehouse), leading to a delay in receiving my goods.
On opening my goods, multiple (about 40%) of my boxes were labelled incorrectly and in some instances, quite blatantly incorrect, ie. 'ironing board' labelled on a small box.
Lastly a couple of minor items were missing, and when questioning the move coordinator, she simply said 'you have confirmed receipt of all your boxes'.
con
No organisation
con
Slow
Moved from London (United Kingdom) to Singapore (Singapore)
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I have moved 12 times around the world. Eagle is second to none . Clarity , efficiency and easy to deal with .
pro
costumer service
pro
packers and movers
Moved from London (United Kingdom) to Adelaide (Australia)
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They modified the conditions after signing the contract asking for additional money $2500 in order to receive the goods withholding the items unless I paid them $4400 after I was in the other country or they will not deliver. So they kept and additional $1100 when I claimed my money back as the delays were on their side but they don't take responsibility for the service and avoid contact.
pro
Good initial contact when they want to sale
pro
Good packers
con
Unprofessional service, avoiding answering complaints and delaying the process
con
Adding additional charges that they were agreed
Moved from London (United Kingdom) to Loja (Ecuador)
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They were bad in all departments except promises they haven't kept. They didn't pack well therefore I had major damage to my music system. They came to pickup the goods with wrong labels of some other name. The delivery team in Goa was most unprofessional.
con
Too much sales talks without the capacity to deliver. Would never use them again.
Moved from Esher (United Kingdom) to Goa (India)
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They were disorganised and unprofessional. I've never seen such awful packing before. I've moved countless times before and never had so many broken items. I was horrified to see a set of six plates wrapped together with no wrapping in between. They are by far the worst moving company I have ever used.
con
Disorganised and unprofessional
con
stuff not pack properly so lots of broken items
Moved from London (United Kingdom) to Orlando (United States)
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The container arrived 4.25 hours late. Otherwise the rating would have been higher. I am yet to assess their partners service in the receiving end. Shipping has not arrived. Apprehensive on damage/ insurance claims
pro
Informative over the phone not just sending reading material
pro
Competitive in price
con
Container arrived late by 4.25 hours
Moved from Bedford (United Kingdom) to Chennai (India)
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I liked the way the people from the company treated me. The person who came to give us the estimate was experienced, knowledgeable and was able to answer our question honestly. I did not get the same confidence with two of the other companies that you recommended.
pro
Quick to respond
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Packing team treated our property with respect
Moved from Blackwater (United Kingdom) to Atlanta (United States)
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We were extremely impressed by the staff and service right throughout our move. From [name removed by Sirelo] sorting out costing and arranging the survey by [name removed by Sirelo] at short notice, right through to the removal team led by [name removed by Sirelo] with their speed and efficiency along with their pleasant attitude and care for our possessions.

Basically, we could not have done our last minute move without them all. We were in the situation of starting to pack up the house on Wednesday without having exchanged till later that day for completion on the same Friday.

Very competitive on price, this was our first experience of having our goods packed and it was worth every penny. I would have no hesitation in recommending Eagle to anyone including my Sister in law who is hopefully moving to Norfolk next year.

It has been a pleasure dealing with a professional and efficient company.
pro
Professional
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Amiable
Moved from High Wycombe (United Kingdom) to Norwich (United Kingdom)
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I had to organise this shipment while I was in another country and they were incredibly helpful and patient with me. Everything arrived in perfect condition, which I haven’t experienced before with shipping companies. I have no hesitation in recommending this company and will definitely use them again for any future relocations.
A particular thank you to [names removed by Sirelo] for all their help.
Moved from Cambridge (United Kingdom) to Singapore (Singapore)
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Eagle moved my family from central London to Bath recently and I cannot recommend them highly enough. They answered our questions, reassured us and were on hand throughout the build up to the move. When the day came, the team were friendly, professional and careful with all our treasured possessions. There was no grumbling about a 70kg bbq being carried up a flight of stairs and the music played during the packing and unpacking turning what should have been a stressful day into more of a party. Thank you to all of the team at Eagle Relocations.
pro
Communication
pro
Care and attention
Moved from London (United Kingdom) to Bath (United Kingdom)
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I can not recommend Eagle Relocations highly enough. We used their services for a domestic house move. They were fantastic from the first quote to the final box being delivered. They were highly professional and explained every part of the removal process in detail and kept in touch in the lead-up to the removals. The crew on the packing day and removals day were exceptional. They were friendly, professional and highly competent and they made the stressful process of moving house so much easier.
pro
Great service
pro
Friendly and helpful staff
Moved from Watford (United Kingdom) to Watford (United Kingdom)
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Nothing but praise for Eagle Relocations. Our move from Hertfordshire to East Yorkshire turned out to be unexpectedly complex: our completion was delayed by 3 days causing confusion over the move date, the specialist piano remover fell ill and had to be replaced at the last moment. Eagle took all this is in their stride and calmly sorted everything out. The crews handling the move worked incredibly hard and with unfailing good humour. And all for a very competitive charge. Brilliant and highly recommended.
Moved from St. Albans (United Kingdom) to Beverley (United Kingdom)
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Staff in Port at Barbados said container was the worsted packed they had ever seen. Photos of container sent to Eagle but no comment from them as yet.
Car and contents damaged. Eagle still have not replied to any emails and still not supplied me with insurance claim documents.
con
Promises
Moved from London (United Kingdom) to Bridgetown (Barbados)
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This is the second time I have had the pleasure of using Eagle Relocations for an international move. I have nothing but praise for [name removed by Sirelo] and his team and the professional service they provide.
From start to destination, they kept me informed and aware of all stages of the move. This last move I had a full packing service which was fantastic – done with speed and efficiency -meaning all my goods arrived at destination in good order. The destination deliverers were also fantastic and my delivery was completed within days of arriving in the Country! Many thanks once again to the whole team at Eagle Relations and no doubt I will be using their services again in the very near future - keep up the good work.
Moved from Horley (United Kingdom) to Sosua (Dominican Republic)
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The staffs of Eagle Relocation are well trained and professional to do their best.
Everything was perfect except one week delayed arrival from expected date.
The cost is competative but my satistaction of service was very good.
Also the partner relocation company in Korea is nice in my experience.
My wife is strongly recommending Eagle relocation to her friends.
My family would like to thank all staffs in UK and Korea.
Moved from Kenilworth (United Kingdom) to Seoul (South Korea)
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It was a pleasure to deal with all staff - from the estimator who came to survey our house/contents to the sales executive and the office manager who handled our move.
The teams who were on-site for the packing/loading and for unloading (125 miles away the next day) were also pleasant and professional at all times.
Moved from Watford (United Kingdom) to Radstock (United Kingdom)
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Eagle Relocation are the 'Super Star' of all packers and movers.....moved us on the 5th November 2017.
Our family have moved house 6 times in the UK and twice to Jersey, therefore have experienced many different elite companies.
However Eagle, on our biggest move ever to New Zealand out shone all of our 8 moves in the U.K.

The guys were fast, efficient, professional, fit and worked non stop, No tea breaks!
Each person packed to a high standard, so much so everything was intact in every box....

We had a crazy amount of delicate mirrored pieces, complex deco mirrored tables/dressing tables, huge lamps/shades, crystal/chrome chandeliers,surprisingly all these items arrived to our amazement in one piece. No chips/dings or dents.

All our goods were driven down our steep drive, into the 40 Cubic container, shipped over seas to NZ, off loaded into other vans until they reached us in Auckland.
This opened up endless potential damage opportunities!!!
What an amazing move all round, from start to finish on both sides of the world.


Our house is now complete in Auckland and each day I smile with delight......
pro
Great communication
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Reasonable price
Moved from Gerrards Cross (United Kingdom) to Auckland (New Zealand)
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My experience was very positive and I would recommend Eagle. I found everyone I dealt with to be competent, professional and trustworthy.
Eagle's focus on customer satisfaction is evident and has successfully permeated every facet of the business that I observed.
Probably the moving crew are the most important part of the process and the four guys who did my move were excellent. I don't have a single complaint or suggestion how they could improve. They exceeded my expectations at literally every stage, from taking inventory of my belongings, the quotation, through to the actual move. I didn't have to deal with any surprises at any point. I couldn't believe the whole thing could be done without any complication but it was.
pro
Clear communication
pro
Detailed and organised
Moved from Luton (United Kingdom) to Slough (United Kingdom)
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Very efficient in making all necessary arrangements. The packers were very efficient and helpful.
Although we still have to receive our good in Canada
pro
Friendly and efficient
Moved from Harrow (United Kingdom) to Ottawa (Canada)
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Other reviews

Google
8.6
118 reviews

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