Back
What makes your company stand out?
This moving company has not yet answered this question.
Services
National moving
About
There's no information available about this removal company.
Gallery
View all
View all![]()
Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
This moving company has not yet answered this question.
What is the best advice you would give to customers?
This moving company has not yet answered this question.
Have you moved with this company?
We'd love to hear about your experience.
Reviews
Dee Wat
January 21, 2025
on Google
I was due to have a new piano delivered and the old one removed. I was given a day and a 3 hour timeslot. I received a phone call within the first hour of the timeslot to say they would be with me in half an hour. George and Andy duly arrived dead on the promised time. They were cheerful, efficient and quick, and they took the greatest care of both the piano and my property. Excellent service.
Christine Richards
December 1, 2024
on Google
My brand new Yamaha U3 was due to be delivered within promised time frame agreed on the phone a few days before.
I received a call 20 minutes after the agreed time telling me they would arrive in 15 minutes; they said they had not been told about the time slot I was given. I explained that I had to go out and was told I would not get my piano until the next week. I therefore had to wait and missed a very important appointment.
When they did arrive, they attempted to deliver my piano to the wrong house at the end of my road.
It was a wet day, but the piano was taken off the lorry with a thin polythene bag over the top half, which did not completely cover the fall board.
My delivery should have been straightforward: the piano was brought in the front and into my music room next to the front door.
When I looked at the piano, I noticed some bad scratches on the fall board. I pointed this out and the response was a very unprofessional ‘Shit! We’ll get someone to come and polish that out.’
It was fairly clear to me that this required more than a polish.
I had videoed the arrival of my new piano as I was so excited. It turns out that my video showed them damaging the piano on my front door handle.
The company I bought the piano from have been wonderful, with the manager coming out that day. I am hoping the outcome will be satisfactory, but this has quite literally taken the shine off what should have been a joyous event.
I am shocked that my piano was not protected on its route from the lorry to my music room.
Extremely bad service from a dedicated piano movers.Read more
I received a call 20 minutes after the agreed time telling me they would arrive in 15 minutes; they said they had not been told about the time slot I was given. I explained that I had to go out and was told I would not get my piano until the next week. I therefore had to wait and missed a very important appointment.
When they did arrive, they attempted to deliver my piano to the wrong house at the end of my road.
It was a wet day, but the piano was taken off the lorry with a thin polythene bag over the top half, which did not completely cover the fall board.
My delivery should have been straightforward: the piano was brought in the front and into my music room next to the front door.
When I looked at the piano, I noticed some bad scratches on the fall board. I pointed this out and the response was a very unprofessional ‘Shit! We’ll get someone to come and polish that out.’
It was fairly clear to me that this required more than a polish.
I had videoed the arrival of my new piano as I was so excited. It turns out that my video showed them damaging the piano on my front door handle.
The company I bought the piano from have been wonderful, with the manager coming out that day. I am hoping the outcome will be satisfactory, but this has quite literally taken the shine off what should have been a joyous event.
I am shocked that my piano was not protected on its route from the lorry to my music room.
Extremely bad service from a dedicated piano movers.Read more
Gavin Ling
November 25, 2024
on Google
It’s a mixed review.
Positives:
On the one hand - team moving the piano were great, very experienced and didn’t cause any problems in a challenging move up three floors, and pointed out all the issues and agreed everything as we went ahead.
Negative: I’m surprised at the positive reviews about the communication aspect - this has been extremely poor. There was a lot of chasing up - once the cash was transferred there was a lot of silence unless prompted. Was advised that it’s challenging to fix a morning/afternoon around 10 days in advance of the move (was too early). On the day I was cancelled without notification (had to chase up for a very legitimate and understandable reason). Otherwise could have been sitting for hours waiting for someone to arrive and I would not have been informed.
Day of moving: some delays of 45mins (turns out crew had a lot of moves - again ok/understandable but useful to have been informed). Had to chase up the office to find out where they were. Got told: ‘we move a lot of pianos all over the country and we can’t be expected to keep track of all our movers. What you want is for the piano to be moved safely and well, and we will do that.’
Not the best in terms of customer service, for the amount you pay for them to move the piano (probably twice what might be asked for a lesser known company - albeit they did a good job).Read more
Positives:
On the one hand - team moving the piano were great, very experienced and didn’t cause any problems in a challenging move up three floors, and pointed out all the issues and agreed everything as we went ahead.
Negative: I’m surprised at the positive reviews about the communication aspect - this has been extremely poor. There was a lot of chasing up - once the cash was transferred there was a lot of silence unless prompted. Was advised that it’s challenging to fix a morning/afternoon around 10 days in advance of the move (was too early). On the day I was cancelled without notification (had to chase up for a very legitimate and understandable reason). Otherwise could have been sitting for hours waiting for someone to arrive and I would not have been informed.
Day of moving: some delays of 45mins (turns out crew had a lot of moves - again ok/understandable but useful to have been informed). Had to chase up the office to find out where they were. Got told: ‘we move a lot of pianos all over the country and we can’t be expected to keep track of all our movers. What you want is for the piano to be moved safely and well, and we will do that.’
Not the best in terms of customer service, for the amount you pay for them to move the piano (probably twice what might be asked for a lesser known company - albeit they did a good job).Read more
Barbara Wyllie
September 30, 2024
on Google
Griffin were absolutely marvellous. They carried my grand piano down and up a lot of stairs with no fuss, were extremely efficient and professional, knew exactly what they were doing, and set the piano up perfectly. They also gave a very competitive quote, took care to have the right team on the day, and were friendly and helpful on the phone. I felt completely comfortable and confident in their ability to handle the move, and I'm very pleased that I chose them. I'll certainly be recommending them to everyone I know who has a piano or works with pianos.
Valerie Anne Rutter
August 1, 2024
on Google
I recently took delivery of a brand new piano which involved the removal of my old piano. Matt and Luke of Griffin Transport were second to none in their care and attention to detail whilst handling both pianos. They gave me a 30 minute courtesy phone call to let me know they were almost with me. I’d already been given a 3 hour window a couple of days earlier from Griffin Transport. All went according to plan. I was grateful for their professionalism and high standards, not to mention their friendly and very professional manner. They were a real credit to their company. I cannot praise them highly enough. Thank you again Matt and Luke, I am very grateful to you both. Top team!
Simon Chandler
June 11, 2024
on Google
A whole house move including grand piano from Griffin Transport. Exceptional service and communication from the whole team throughout. A complex long distance move not helped by exchanging and completing on the same day, but the team were flexible and took the stress out of the situation by planning well and most importantly being constantly cheery and professional. I thoroughly recommend them all.
