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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
Reviews
Both the transport and removal were completed effectively and efficiently. The guys certainly knew what they were doing.
All told, a very positive experience
I received a call 20 minutes after the agreed time telling me they would arrive in 15 minutes; they said they had not been told about the time slot I was given. I explained that I had to go out and was told I would not get my piano until the next week. I therefore had to wait and missed a very important appointment.
When they did arrive, they attempted to deliver my piano to the wrong house at the end of my road.
It was a wet day, but the piano was taken off the lorry with a thin polythene bag over the top half, which did not completely cover the fall board.
My delivery should have been straightforward: the piano was brought in the front and into my music room next to the front door.
When I looked at the piano, I noticed some bad scratches on the fall board. I pointed this out and the response was a very unprofessional ‘Shit! We’ll get someone to come and polish that out.’
It was fairly clear to me that this required more than a polish.
I had videoed the arrival of my new piano as I was so excited. It turns out that my video showed them damaging the piano on my front door handle.
The company I bought the piano from have been wonderful, with the manager coming out that day. I am hoping the outcome will be satisfactory, but this has quite literally taken the shine off what should have been a joyous event.
I am shocked that my piano was not protected on its route from the lorry to my music room.
Extremely bad service from a dedicated piano movers.Read more









