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National moving
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Reviews
Tim Wilkins
August 16, 2025
on Google
This is the worst firm I have ever had to deal with, they were incompetent, aggressive, uncommunicative and ignored any attempt to resolve my complaints.
I stored furniture with them and while in storage there were no apparent issues. The problems started when I tried to retrieve my goods. They quoted over £4000 to move two van-loads from storage in Somerset to Surrey which I thought was too expensive so I engaged a different firm to move the furniture. T Wicks still wanted over £1000 just to remove the items from storage which I had to agree to.
We agreed a date but T Wicks would not reveal the storage location for pickup and failed to respond to multiple emails and calls. At the last minute they said they would not release the furniture until all outstanding storage costs were paid, something they had never mentioned before, even though they had not sent me a final invoice. The other firm that was going to collect the furniture had to cancel the pickup as they had other bookings and could not get the location.
T Wicks then demanded a £500 cancellation fee, even though it was their fault. I refused to pay and tried to raise a complaint but they did not even bother to acknowledge my complaint.
There then followed a long period where T Wicks issued repeated demands and threats of legal action, while ignoring my attempts to resolve the dispute. They rarely answered the phone and were unhelpful when I got through. I was told only one person could deal with my case, this person was often off sick and hardly ever replied to my emails. T Wicks does not appear to be a member of the National Guild of Removers and thus I couldn't use the Ombudsman Scheme, another reason to avoid them.
Finally and unexpectedly T Wicks offered me a 'deal' where they would waive the fees under dispute. However they were still unable to confirm the amount outstanding, when they did finally come up with a number it was wrong and they appeared unable to understand my detailed explanation of what I owed. They still overcharged me (which I paid in order to avoid missing a second pickup date) and then ignored all attempts to contact them for a refund.
I was unsurprised to find much of my furniture was damaged when I finally received it.
An absolute disgrace of a company pretending to be a long-established family-run firm.Read more
I stored furniture with them and while in storage there were no apparent issues. The problems started when I tried to retrieve my goods. They quoted over £4000 to move two van-loads from storage in Somerset to Surrey which I thought was too expensive so I engaged a different firm to move the furniture. T Wicks still wanted over £1000 just to remove the items from storage which I had to agree to.
We agreed a date but T Wicks would not reveal the storage location for pickup and failed to respond to multiple emails and calls. At the last minute they said they would not release the furniture until all outstanding storage costs were paid, something they had never mentioned before, even though they had not sent me a final invoice. The other firm that was going to collect the furniture had to cancel the pickup as they had other bookings and could not get the location.
T Wicks then demanded a £500 cancellation fee, even though it was their fault. I refused to pay and tried to raise a complaint but they did not even bother to acknowledge my complaint.
There then followed a long period where T Wicks issued repeated demands and threats of legal action, while ignoring my attempts to resolve the dispute. They rarely answered the phone and were unhelpful when I got through. I was told only one person could deal with my case, this person was often off sick and hardly ever replied to my emails. T Wicks does not appear to be a member of the National Guild of Removers and thus I couldn't use the Ombudsman Scheme, another reason to avoid them.
Finally and unexpectedly T Wicks offered me a 'deal' where they would waive the fees under dispute. However they were still unable to confirm the amount outstanding, when they did finally come up with a number it was wrong and they appeared unable to understand my detailed explanation of what I owed. They still overcharged me (which I paid in order to avoid missing a second pickup date) and then ignored all attempts to contact them for a refund.
I was unsurprised to find much of my furniture was damaged when I finally received it.
An absolute disgrace of a company pretending to be a long-established family-run firm.Read more
L M
April 11, 2023
on Google
Moving home can be a very stressful experience. It’s important therefore that the company one selects to do the heavy work is reliable, experienced, respectful and economic. After receiving three estimates T Wicks and Son was selected in the hope they fulfilled our expectations. Having had several previous experiences of moving home we opted to do our own packing/unpacking. This is more economic if one has the time and understands the methodology of secure packing. I’m happy to recommend this company in all respects. Any negatives? Yes. T Wicks and Son, unlike some removal companies, do not charge extra for their packing boxes, wrapping paper and sealing tape. The reason soon became apparent. The age and quality of some of the packing boxes was questionable. It makes sense, of course, to reuse packing material but I feel the company should weed out boxes no longer rigid or otherwise suitable for further use. To counter any problem that might be encountered, the company is willing to supply extra boxes. On balance we found this company good to deal with.Read more
joanne Gardener
November 19, 2022
on Google
Local company, arrived on time, professional staff, lowest of 3 quotes, would certainly use again
Kirsten Rushby
March 31, 2021
on Google
Sadly this was a very disappointing experience. Damaged a number of my goods, which they won’t compensate, unprofessional; the lead guy, disappeared when unpacking the van, I was informed he’d gone to the dentist (leaving me my son to assist) when he returned I enquired (as I couldn’t believe it) he proudly informed me he’d had his teeth polished, when I bought this up with the management they said it was an emergency appointment!?! Called other local firms cowboys as there quotes came in considerably cheaper, then denied this and then in a subsequent call called them cowboys again... when I pointed this out, they put the phone down on me! Will never use again, will be using the local ‘cowboys’.... and if you do, take the insurance out and don’t let them move anything with a value of over £40... you have been warned.
E C
November 18, 2020
on Google
We paid gold insurance of £100, for a move costing well over £1000, the men ran far too much with our things, more speed than care. There was a lot of damage to our belongings.The 'mattress protector' they put on my £1800 memory foam mattress left it with orange/brown stains which have never come out, it was spotless before A drawer front had been ripped off. Three wardrobe doors had the paint scraped off. A box with a brand new very large TV had a hole pierced through it, which had it been the screen side it would have cracked it, but just a mark at the back.The end of the hose of the dishwasher had been pulled off the fittings in the last house so had to be replaced. A well wrapped mirror in a box was smashed. Two brand new large storage crates were smashed.After two emails and several phone calls where I was told the owner/manager would call me, I was furious to be ignored and never had this complaint dealt with. Most annoyingly I had handed over £80 in tips to the men before I found all this damage. When the men later collected the cardboard wardrobes and I mentioned the damage he said nothing and just walked away. Not a professional company. Avoid at all cost.Read more
John Francis
November 27, 2018
on Google
Just used the company and can not fault them in any way ... friendly experienced and helpful. Highly recommended.
