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National moving
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What is your insurance policy? How do you deal with damaged items?
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Reviews
L M
April 11, 2023
on Google
Moving home can be a very stressful experience. It’s important therefore that the company one selects to do the heavy work is reliable, experienced, respectful and economic. After receiving three estimates T Wicks and Son was selected in the hope they fulfilled our expectations. Having had several previous experiences of moving home we opted to do our own packing/unpacking. This is more economic if one has the time and understands the methodology of secure packing. I’m happy to recommend this company in all respects. Any negatives? Yes. T Wicks and Son, unlike some removal companies, do not charge extra for their packing boxes, wrapping paper and sealing tape. The reason soon became apparent. The age and quality of some of the packing boxes was questionable. It makes sense, of course, to reuse packing material but I feel the company should weed out boxes no longer rigid or otherwise suitable for further use. To counter any problem that might be encountered, the company is willing to supply extra boxes. On balance we found this company good to deal with.Read more
joanne Gardener
November 19, 2022
on Google
Local company, arrived on time, professional staff, lowest of 3 quotes, would certainly use again
Kirsten Rushby
March 31, 2021
on Google
Sadly this was a very disappointing experience. Damaged a number of my goods, which they won’t compensate, unprofessional; the lead guy, disappeared when unpacking the van, I was informed he’d gone to the dentist (leaving me my son to assist) when he returned I enquired (as I couldn’t believe it) he proudly informed me he’d had his teeth polished, when I bought this up with the management they said it was an emergency appointment!?! Called other local firms cowboys as there quotes came in considerably cheaper, then denied this and then in a subsequent call called them cowboys again... when I pointed this out, they put the phone down on me! Will never use again, will be using the local ‘cowboys’.... and if you do, take the insurance out and don’t let them move anything with a value of over £40... you have been warned.
E C
November 18, 2020
on Google
We paid gold insurance of £100, for a move costing well over £1000, the men ran far too much with our things, more speed than care. There was a lot of damage to our belongings.The 'mattress protector' they put on my £1800 memory foam mattress left it with orange/brown stains which have never come out, it was spotless before A drawer front had been ripped off. Three wardrobe doors had the paint scraped off. A box with a brand new very large TV had a hole pierced through it, which had it been the screen side it would have cracked it, but just a mark at the back.The end of the hose of the dishwasher had been pulled off the fittings in the last house so had to be replaced. A well wrapped mirror in a box was smashed. Two brand new large storage crates were smashed.After two emails and several phone calls where I was told the owner/manager would call me, I was furious to be ignored and never had this complaint dealt with. Most annoyingly I had handed over £80 in tips to the men before I found all this damage. When the men later collected the cardboard wardrobes and I mentioned the damage he said nothing and just walked away. Not a professional company. Avoid at all cost.Read more
Dr Johnson
February 17, 2018
on Google
Terrible experience. Funiture tuned up some torn and dirty with handles smashed from old chest of sentimental value. Rainy January day and men did not bother until asked to put protective covering on newly professionally cleaned carpets. Misquoted on cost & owner very rude & arrogant. Have moved several times & never such a bad & upsetting ordeal as this.
