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International removals
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Reviews
10368
Sirelo and Google reviews
0% of the users recommend this removal company
R.
August 13, 2026
on Sirelo
My experience with CargoForce UK has been extremely disappointing. I found their service highly unprofessional, particularly because of the difference between what was promised at the time of booking and what actually happened when the shipment was delivered.
Firstly, make sure you get every promise regarding delivery in writing. Before booking, we specifically confirmed the delivery arrangements over the phone. We were asked about the floor of our flat and whether the building had an elevator, and we were clearly told that if there was an elevator, the courier would deliver the shipment directly to our flat. However, when the courier arrived, this was completely denied. We were told that the shipment would only be delivered to the ground floor and that we would have to collect everything ourselves.
This is extremely frustrating because the information given at the time of booking directly influenced our decision to use their service.
The packing service was also very poor. Our vacuum-packed clothes were removed from their vacuum bags and simply placed loose inside the box together with kitchenware. One of the fragile items was not properly packed at all. The person handling the packing only added some additional protective material after we specifically requested it. Otherwise, he initially refused to provide additional protection.
The experience at their Wembley office was equally disappointing. The person handling the packing was extremely rude and unhelpful. He did not properly explain the procedures we were expected to follow and simply assumed that customers already knew what to do. There were no clear instructions available at the office explaining the process. His attitude towards us was particularly unpleasant and lacked basic customer service and politeness.
Overall, be very careful about the claims and promises made by CargoForce UK when you are booking and paying for their service. In my experience, what was promised before payment was completely different from what was actually provided afterwards.
I would strongly recommend getting every single delivery, packing and handling commitment in writing before making payment. Based on my experience, I would not use this company again.Read more
Firstly, make sure you get every promise regarding delivery in writing. Before booking, we specifically confirmed the delivery arrangements over the phone. We were asked about the floor of our flat and whether the building had an elevator, and we were clearly told that if there was an elevator, the courier would deliver the shipment directly to our flat. However, when the courier arrived, this was completely denied. We were told that the shipment would only be delivered to the ground floor and that we would have to collect everything ourselves.
This is extremely frustrating because the information given at the time of booking directly influenced our decision to use their service.
The packing service was also very poor. Our vacuum-packed clothes were removed from their vacuum bags and simply placed loose inside the box together with kitchenware. One of the fragile items was not properly packed at all. The person handling the packing only added some additional protective material after we specifically requested it. Otherwise, he initially refused to provide additional protection.
The experience at their Wembley office was equally disappointing. The person handling the packing was extremely rude and unhelpful. He did not properly explain the procedures we were expected to follow and simply assumed that customers already knew what to do. There were no clear instructions available at the office explaining the process. His attitude towards us was particularly unpleasant and lacked basic customer service and politeness.
Overall, be very careful about the claims and promises made by CargoForce UK when you are booking and paying for their service. In my experience, what was promised before payment was completely different from what was actually provided afterwards.
I would strongly recommend getting every single delivery, packing and handling commitment in writing before making payment. Based on my experience, I would not use this company again.Read more
Price
Unprofessional
Moved from London (United Kingdom) to Mumbai (India)
S.
August 8, 2026
on Sirelo
Worst Experience
I had a very disappointing experience with this cargo service due to a lack of transparency and communication.
Before sending my package, I was told that battery-operated items could be included. After the package was received, those items were removed without a clear explanation.
Although removing the items should have reduced the shipment's weight, I was instead charged an additional fee based on an increased weight. When I asked for the weight measurements or supporting evidence, none was provided.
I was also charged £10 to have the removed items returned, which I felt was excessive compared with typical courier costs for a similar journey.
The tracking updates were also confusing, showing unexpected routing before the parcel continued to its destination. Overall, I found the process unclear and customer communication unsatisfactory.
Based on my experience, I would not use this service again and would recommend comparing other courier options before booking.
I had a very disappointing experience with this cargo service due to a lack of transparency and communication.
Before sending my package, I was told that battery-operated items could be included. After the package was received, those items were removed without a clear explanation.
Although removing the items should have reduced the shipment's weight, I was instead charged an additional fee based on an increased weight. When I asked for the weight measurements or supporting evidence, none was provided.
I was also charged £10 to have the removed items returned, which I felt was excessive compared with typical courier costs for a similar journey.
The tracking updates were also confusing, showing unexpected routing before the parcel continued to its destination. Overall, I found the process unclear and customer communication unsatisfactory.
Based on my experience, I would not use this service again and would recommend comparing other courier options before booking.
Communication
Moved from Birmingham (United Kingdom) to Coimbatore (India)
