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Reviews

372
9.8
based on 372
Sirelo and Google reviews
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 on Google
Recently moved and used MLW for the transportation of my items. Rich and Tom turned up and immediately got to work, including disassembling my bed and clothes rail. On arrival, they supported us disassembling our fridge to be able to get into the house and then reassembling. Nothing seemed an issue for Rich and Tom and they were done by Midday!

We found Rich and Tom to be very friendly, highly professional and helpful. Tom offered some useful advice aswell as to how we can mount our TV to the wall, which we have managed to do!

Highly recommend.
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 on Google
First things first, from our very first contact with Mitch, he could not have been any more accommodating. We had been stuck in a chain and in a situation where we could potentially be spending thousands of pounds to move, without knowing whether it was actually going to happen.

We originally opted for a full packing service, but, being nervous about spending money when we might not be moving, we decided to pack everything ourselves. Not because of the cost difference, but because it gave us a little more time to pull out if things went south. Things were going south fast, and our buyer was threatening to pull out if we were delayed by another day!

At 5 pm the day before the move, after constant communication, we booked the van as it was more than 50% likely to go ahead.

The team – Geoff, Rich and Byron – were ruddy brilliant! They helped us so much on the most stressful day of our lives. They cracked on with moving our stuff out swiftly and calmed our nerves as they went about packing down 23 years of memories… and so much stuff!

As they cleared the rooms, we and a couple of friends followed behind, doing a deep clean. Then, at 11.30 am, when we got the call to say we had exchanged, they were so kind and understanding of my tears, as my body didn’t know what to do!

We had too much stuff for the vans because we are really efficient at storage, so they arranged for us to have another van on the day.

As a side note, we were on a main road, so having these vans meant we kept it clear. They efficiently loaded everything on the drive, then drove off and pulled round in another van, meaning our village wasn’t clogged up with traffic.

We didn’t complete until 3.45 pm, and then the team, joined by two members of another team in a van called Jake, worked tirelessly until they dropped.

All in all, these guys pulled a 12-hour shift getting us moved in and helped regulate our nervous systems at the same time!

Things I would do differently next time:

* Go with my gut. If it feels like it will work, trust that over percentages.
* Book a packing team.
* Book a cleaning team.

I cannot recommend these guys enough.

A BIG thank you from us!!!
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 on Google
We cannot recommend MLW Removals enough. Especially Mitch and Vick

We moved from Somerset to Newcastle and they were brilliant from the start. The price was great considering the distance and they even let us off the Saturday fee as it was the only day they could do.

Originally we had a 7am pickup but they called and said they could load up the evening before, so that everything could get up quicker. My wife met them and said they were great, really efficient and really friendly.

They kept me regularly updated and once they got here, after a long drive and a full house removal before us, they smashed (not literally) the unloading. Everything has arrived in the condition we left it in and they were nothing but friendly and helpful.

If you're looking for a great reliable company to help you move then these are the people to go with.
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 on Google
Very appreciative towards Mitch for helping us with our last minute move. We moved from west Somerset to West Berkshire. Jay and Byron were really helpful and patient with us when we were late and they were very supportive and professional in their job! Grateful for that! Don’t hesitate to choose them, it’s worth it!!!
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 on Google
The process of appointing MLW Removals was very good from the start. Mitch came the same day as I enquired and quickly grasped our needs and anticipated the solutions he could offer. They were also very flexible on dates which helped immensely. He made good and insightful suggestions, even encouraging us to take things we might have left to avoid us losing out. Pricing was even keener by us agreeing to pay in advance. The team arrived promptly and Rich took time to survey each area of items and advised on how we could make things more speedy and efficient. They worked exceptionally quickly compared to previous teams we had used, and checked back with us for each room and area that we were happy that they were cleared to our satisfaction. Though we pushed capacity of vans a little, the guys happily worked around this. They were waiting for us at the other end and were even quicker at unloading and positioning in the.new house, even installing the washer and appliances. They again made sure we were happy that each room was set up to our preferences. The guys were all very friendly and helpful and we actually had some fun in the process which is rare in a moving scenario, and we have done it quite a few times now! No moaning or negativity at all (again rare!) just a solid can-do approach. Thank you Rich, Delvin & Jack! 👍Read more
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 on Google
Not really one for giving reviews..particularly when the likes of Amazon etc allegedly bribe the reviewers…but in this case I’m driven to make an exception.
A traumatic 4 property chain lasting 6 months, completing Christmas week.(Dec 2025).
It was predicted to string out to New Year but last minute the chain all clicked. Our booked movers (major name) left us hanging then the day before moving day cancelled ! PANIC!
Ringing around 16 movers with no luck, we stumbled across MLW. MITCH WAS LIKE A BREATH OF FRESH AIR, made every effort to help
and tweaked existing schedule to squeeze us in !
The team were ABSOLUTELY FANTASTIC, polite, cheerfull, helpfull and couldn’t have done more - nothing was too much trouble. A (very) long winters day, dark and raining did not deter these guys.They smiled all the way through ! Every single item of our large, 3 bed house plus annex (with some very heavy lumps of furniture) was moved with care and respect. They waited patiently for the inevitable hand over delays and placed all items exactly where we requested.Absolutely nothing got lost, damaged or misplaced.
There was no endless pages of contract, no waiting fees or insurance waivers - just very rare good old fashioned customer service.One price quoted, no hidden rip offs.
On top of all this, MLW were over £2000 cheaper than the big name single truck company who wanted us to jump through endless hoops and pay 50% up front !
I CAN HAND ON HEART RECOMMEND MLW 101%…YOU REALLY WOULD BE MISSING A TRICK NOT USING THESE GUYS ….THEY TURNED A NIGHTMARE SITUATION INTO THE BEST CHRISTMAS PRESENT WE COULD HAVE HOPED FOR.
I have given Mitch full permission to pass on my email address for anyone to contact me to verify our TOTAL SATISFACTION…. my only regret is not being able to remember the names of the team. Thank you all so very much.
Tracy & Nigel Watchet/Somerset)
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