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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
Reviews
372We found Rich and Tom to be very friendly, highly professional and helpful. Tom offered some useful advice aswell as to how we can mount our TV to the wall, which we have managed to do!
Highly recommend.
We originally opted for a full packing service, but, being nervous about spending money when we might not be moving, we decided to pack everything ourselves. Not because of the cost difference, but because it gave us a little more time to pull out if things went south. Things were going south fast, and our buyer was threatening to pull out if we were delayed by another day!
At 5 pm the day before the move, after constant communication, we booked the van as it was more than 50% likely to go ahead.
The team – Geoff, Rich and Byron – were ruddy brilliant! They helped us so much on the most stressful day of our lives. They cracked on with moving our stuff out swiftly and calmed our nerves as they went about packing down 23 years of memories… and so much stuff!
As they cleared the rooms, we and a couple of friends followed behind, doing a deep clean. Then, at 11.30 am, when we got the call to say we had exchanged, they were so kind and understanding of my tears, as my body didn’t know what to do!
We had too much stuff for the vans because we are really efficient at storage, so they arranged for us to have another van on the day.
As a side note, we were on a main road, so having these vans meant we kept it clear. They efficiently loaded everything on the drive, then drove off and pulled round in another van, meaning our village wasn’t clogged up with traffic.
We didn’t complete until 3.45 pm, and then the team, joined by two members of another team in a van called Jake, worked tirelessly until they dropped.
All in all, these guys pulled a 12-hour shift getting us moved in and helped regulate our nervous systems at the same time!
Things I would do differently next time:
* Go with my gut. If it feels like it will work, trust that over percentages.
* Book a packing team.
* Book a cleaning team.
I cannot recommend these guys enough.
A BIG thank you from us!!!Read more
We moved from Somerset to Newcastle and they were brilliant from the start. The price was great considering the distance and they even let us off the Saturday fee as it was the only day they could do.
Originally we had a 7am pickup but they called and said they could load up the evening before, so that everything could get up quicker. My wife met them and said they were great, really efficient and really friendly.
They kept me regularly updated and once they got here, after a long drive and a full house removal before us, they smashed (not literally) the unloading. Everything has arrived in the condition we left it in and they were nothing but friendly and helpful.
If you're looking for a great reliable company to help you move then these are the people to go with.
A traumatic 4 property chain lasting 6 months, completing Christmas week.(Dec 2025).
It was predicted to string out to New Year but last minute the chain all clicked. Our booked movers (major name) left us hanging then the day before moving day cancelled ! PANIC!
Ringing around 16 movers with no luck, we stumbled across MLW. MITCH WAS LIKE A BREATH OF FRESH AIR, made every effort to help
and tweaked existing schedule to squeeze us in !
The team were ABSOLUTELY FANTASTIC, polite, cheerfull, helpfull and couldn’t have done more - nothing was too much trouble. A (very) long winters day, dark and raining did not deter these guys.They smiled all the way through ! Every single item of our large, 3 bed house plus annex (with some very heavy lumps of furniture) was moved with care and respect. They waited patiently for the inevitable hand over delays and placed all items exactly where we requested.Absolutely nothing got lost, damaged or misplaced.
There was no endless pages of contract, no waiting fees or insurance waivers - just very rare good old fashioned customer service.One price quoted, no hidden rip offs.
On top of all this, MLW were over £2000 cheaper than the big name single truck company who wanted us to jump through endless hoops and pay 50% up front !
I CAN HAND ON HEART RECOMMEND MLW 101%…YOU REALLY WOULD BE MISSING A TRICK NOT USING THESE GUYS ….THEY TURNED A NIGHTMARE SITUATION INTO THE BEST CHRISTMAS PRESENT WE COULD HAVE HOPED FOR.
I have given Mitch full permission to pass on my email address for anyone to contact me to verify our TOTAL SATISFACTION…. my only regret is not being able to remember the names of the team. Thank you all so very much.
Tracy & Nigel Watchet/Somerset)Read more



