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0% of the users recommend this removal company
V.S.
May 2, 2022
on Sirelo
We contracted UK Atlantis Ltd to move us from Shropshire to North Wales at the end of June 2021, just as the stamp duty holiday was ending – a busy time in the removals business. Their estimator promised us a top class service, starting to pack on Thursday, completing packing on Friday with initial deliveries the same day, delivery to be completed on the following Monday. He told us of their special packing techniques for pictures and paintings, wardrobe boxes for clothes on hangers, and how they would generally take great care of our belongings. We took every kind of insurance that was offered, bringing the total cost up to £5500.
Between the estimate and the actual date of removal, we got rid of several large pieces of furniture and a lot of older clothing, since we were moving to a smaller house – this should have made the job easier.
The plan went wrong right from the start, when they could not deliver the promised wardrobe boxes in advance, despite repeated calls. They eventually managed an inadequate number just a day before the removal was due to start. On the first day of the actual removal they could only provide 3 men, instead of the promised 5. So on the second day they were already well behind schedule, and we were unable to hand over the keys to the new owner around mid-day as expected. The staff were arguing among themselves, and we noticed one picking up and using discarded paper carrier bags instead of proper packing boxes. It was late into the evening before we finally left, and it was very fortunate the new owners had not planned to move in that day. At the new house, we found they had sent our personal items – clothes, cosmetics, etc – to storage for the weekend, and mostly delivered large furniture. On the Monday the remainder of our property was delivered, and we began to discover the terrible way the packing had been done. Small items were broken, some of our best items of clothing were screwed up and used as padding in boxes, many others were simply screwed up instead of being carefully packed. We found a bowl of rotting tomatoes at the bottom of one box – not even our bowl or tomatoes, presumably left from a previous job and hidden such that it would take a while before we found it. We had damage to sideboards and wardrobes. Yes we were able to make a claim on the insurance, but that doesn’t compensate for an item which is irreplaceable.
The whole event could only be described as chaotic. When we complained to the owner, he wanted us to take pity on him because no previous job had ever gone wrong, apparently. He thought the fact he had ‘let go’ several of the workers should appease us. He offered a £500 discount which we declined as derisory. When no further offer was made, we went to the Small Claims Court and obtained a County Court Judgement against the firm, which awarded us £2000 plus costs. We have allowed plenty of time for this to be paid, without result. Unfortunately there is no economic way to enforce a CCJ against a company, which he probably knows. It does mean, however, that the CCJ remains on the books for all to see.Read more
Between the estimate and the actual date of removal, we got rid of several large pieces of furniture and a lot of older clothing, since we were moving to a smaller house – this should have made the job easier.
The plan went wrong right from the start, when they could not deliver the promised wardrobe boxes in advance, despite repeated calls. They eventually managed an inadequate number just a day before the removal was due to start. On the first day of the actual removal they could only provide 3 men, instead of the promised 5. So on the second day they were already well behind schedule, and we were unable to hand over the keys to the new owner around mid-day as expected. The staff were arguing among themselves, and we noticed one picking up and using discarded paper carrier bags instead of proper packing boxes. It was late into the evening before we finally left, and it was very fortunate the new owners had not planned to move in that day. At the new house, we found they had sent our personal items – clothes, cosmetics, etc – to storage for the weekend, and mostly delivered large furniture. On the Monday the remainder of our property was delivered, and we began to discover the terrible way the packing had been done. Small items were broken, some of our best items of clothing were screwed up and used as padding in boxes, many others were simply screwed up instead of being carefully packed. We found a bowl of rotting tomatoes at the bottom of one box – not even our bowl or tomatoes, presumably left from a previous job and hidden such that it would take a while before we found it. We had damage to sideboards and wardrobes. Yes we were able to make a claim on the insurance, but that doesn’t compensate for an item which is irreplaceable.
The whole event could only be described as chaotic. When we complained to the owner, he wanted us to take pity on him because no previous job had ever gone wrong, apparently. He thought the fact he had ‘let go’ several of the workers should appease us. He offered a £500 discount which we declined as derisory. When no further offer was made, we went to the Small Claims Court and obtained a County Court Judgement against the firm, which awarded us £2000 plus costs. We have allowed plenty of time for this to be paid, without result. Unfortunately there is no economic way to enforce a CCJ against a company, which he probably knows. It does mean, however, that the CCJ remains on the books for all to see.Read more
Terribly disorganised. Terrible packing
Moved from Whitchurch (United Kingdom) to Wrexham (United Kingdom)
