Everything went on relatively well until my shipment arrived, I had a missing side table which is of a significant value and stationery (of a small value). I reported it right away and removal coordinator said she'll get their staff to search the warehouse. For weeks I didn't hear from her. Had to write to her a couple of times and also to the company general email to enquire. When there's no respond, I sent a Messenger message, threatening to report them. It was immediately after that that I heard from my removal coordinator, stating that they're still looking for the missing items. I then realised that I've not been sent an insurance certificate in spite of paying for insurance, hence I requested for my certificate as I've wanted to proceed with a missing item claim. To our shock and horror, she wrote back to say there were no insurance policy bought! I had made payment, they accepted it, and now they tell me there's no insurance policy covered, blaming me that I did not sign the pol.. Read more
Pros and cons
Initial follow up before shipment was good
Communications before items went missing were good.
Unscrupulous, evasive after I pressed for my missing item
Paid for insurance, they accepted my money, but when items are missing, they said there were no insurance bought!
Moved from Aldridge (United Kingdom) to Petaling Jaya (Malaysia).