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What makes your company stand out?
At JCL Transport Group Ltd, we believe every move is unique. We specialise in removals across the UK and Europe, providing reliable transport, expert customs support, and secure handling of your belongings. From your first enquiry to final delivery, you'll have a dedicated move coordinator to guide you every step of the way. Our friendly team is committed to making your move simple, stress-free, and tailored to your individual needs.
Thank you for taking the time to share your feedback. We are sorry that your experience caused frustration and appreciate the opportunity to provide some additional context.
The price adjustment was not made arbitrarily. On 1 July 2026, new EU transport regulations came into force, requiring all commercial vehicles over 3.5 tonnes operating internationally to be fitted with and operate under smart tachograph rules. These regulations introduced mandatory driving and rest time requirements that significantly affected journey planning, operating costs, and scheduling. The changes applied to all transport companies operating within the EU and were not specific to JCL.
When your quotation was prepared, these regulatory changes had not yet been implemented. Once their impact became clear, we contacted you immediately to explain the situation and discuss the available options.
As a licensed transport operator, we are legally required to comply with these regulations and cannot operate outside the permitted driving hours. Compliance with the law is not optional, and neither our company nor our drivers are permitted to operate outside the limits set by EU transport legislation. These regulations are designed to improve road safety by preventing driver fatigue and apply equally to all transport operators.
At no stage was it our intention to change our agreement unnecessarily or place additional costs on you. The only amendments discussed were those directly resulting from the implementation of these new legal requirements, which came into force shortly before your move and left transport companies with very little time to adapt. Following our discussions, we reached a mutually acceptable compromise rather than passing on the full additional costs, and the revised arrangements and pricing were agreed before the move proceeded.
We also understand that changing arrangements so close to your moving date was difficult, which is why we worked with you to find a fair solution and complete your move as planned.
Both the collection and delivery dates had to be carefully coordinated with the driver's legally permitted working hours. We cannot schedule collections or deliveries outside these legal limits, even if this would be more convenient. While we understand that this affected your travel plans, compliance with road safety legislation must always take priority. The collection and delivery schedule was therefore determined by the driver's available driving hours and mandatory rest periods rather than operational preference.
We understand that this created uncertainty, and we appreciate your patience throughout the process. Our priority was to transport your belongings safely while remaining fully compliant with European transport legislation.
We respectfully disagree with the suggestion that we did not honour our commitments. Your move was completed successfully, and the adjustments made were solely the result of newly introduced legal requirements that all transport companies were required to follow.
Thank you once again for your feedback and for choosing JCL Transport Group Ltd. We wish you every happiness in your new home.
Kind regards,
JCL Transport Group LtdRead more