We began planning our move to Italy in January 2026 for the final move in June 2026. After obtaining quotes from several major moving companies, we were surprised by how expensive they were.
While searching for alternatives, we came across Sirelo and requested quotations through their platform. We were contacted by several companies, one of which was JCL Transport Group. Shortly afterward, we received a call from [Name removed by Sirelo]. Following a video survey, he provided us with a quotation. From the very beginning, we developed a great rapport, and the price he quoted was significantly more competitive than those offered by the larger companies.
We decided to proceed with JCL Transport Group, and it turned out to be an excellent decision. [Name removed by Sirelo]. guided us through the entire process, providing all the necessary customs paperwork and supporting us whenever we needed assistance, whether it was discussing the move or completing forms. He never hesitated to help
and was always professional, knowledgeable, and approachable.
Throughout the process, [Name removed by Sirelo]. went above and beyond to support us. At times, it felt as though he was part of the family rather than just a moving consultant. We exchanged hundreds of messages, and he always responded promptly and efficiently.
We packed everything, and on 2 June 2026, the truck arrived exactly as promised. Loading was completed within two hours, and the journey began. During transit, [Name removed by Sirelo]. kept us updated every step of the way, informing us when the truck entered the EU, cleared the first customs checkpoint after four days of travel, and finally when it was cleared by Italian customs.
[Name removed by Sirelo]. reassured us that, provided all documentation was in order, there would be no issues importing our belongings duty-free under the Transfer of Residence scheme. His advice and expertise gave us great confidence throughout the process.
On 6 June 2026, our belongings arrived safely in Italy. We were extremely pleased with the service we received and would highly recommend JCL Transport Group to anyone planning a move to the EU.
[Name removed by Sirelo]. is a tremendous asset to JCL Transport Group and plays a significant role in the company's success. His dedication, professionalism, and customer-focused approach deserve recognition. We wish him all the very best for the future and encourage him to continue the outstanding work he does.
Thank you, [Name removed by Sirelo]., and thank you, JCL Transport Group, for making our international move such a smooth and stress-free experience.Read more
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Thank you for taking the time to share your feedback. We are sorry that your experience caused frustration and appreciate the opportunity to provide some additional context.
The price adjustment was not made arbitrarily. On 1 July 2026, new EU transport regulations came into force, requiring all commercial vehicles over 3.5 tonnes operating internationally to be fitted with and operate under smart tachograph rules. These regulations introduced mandatory driving and rest time requirements that significantly affected journey planning, operating costs, and scheduling. The changes applied to all transport companies operating within the EU and were not specific to JCL.
When your quotation was prepared, these regulatory changes had not yet been implemented. Once their impact became clear, we contacted you immediately to explain the situation and discuss the available options.
As a licensed transport operator, we are legally required to comply with these regulations and can not operate outside the permitted driving hours. Compliance with the law is not optional, and neither our company nor our drivers are permitted to operate outside the limits set by EU transport legislation. These regulations are designed to improve road safety by preventing driver fatigue and apply equally to all transport operators.
At no stage was it our intention to change our agreement unnecessarily or place additional costs on you. The only amendments discussed were those directly resulting from the implementation of these new legal requirements, which came into force shortly before your move and left transport companies with very little time to adapt. Following our discussions, we reached a mutually acceptable compromise rather than passing on the full additional costs, and the revised arrangements and pricing were agreed before the move proceeded.
We also understand that changing arrangements so close to your moving date was difficult, which is why we worked with you to find a fair solution and complete your move as planned.
Both the collection and delivery dates had to be carefully coordinated with the driver's legally permitted working hours. We cannot schedule collections or deliveries outside these legal limits, even if this would be more convenient. While we understand that this affected your travel plans, compliance with road safety legislation must always take priority. The collection and delivery schedule was therefore determined by the driver's available driving hours and mandatory rest periods rather than operational preference.
We understand that this created uncertainty, and we appreciate your patience throughout the process. Our priority was to transport your belongings safely while remaining fully compliant with European transport legislation.
We respectfully disagree with the suggestion that we did not honour our commitments. Your move was completed successfully, and the adjustments made were solely the result of newly introduced legal requirements that all transport companies were required to follow.
Thank you once again for your feedback and for choosing JCL Transport Group Ltd. We wish you every happiness in your new home.
Kind regards,
JCL Transport Group LtdRead more