THEY WILL LOSE YOUR BELONGINGS!! I booked this company for a move from UK to Spain (Barcelona) on a promotion that they would provide boxes and shipping materials. At the first attempt of delivery on the agreed date, no one showed up and no contact. On the second attempt, they went to the wrong address. On the third, they delivered the wrong quantity of boxes, and the fourth and final attempt, they came 8 hours late and still did not have all the correct packing supplies.
I contacted [Name removed by Sirelo] who previously was helpful in booking the original service, but this was all a sales scam. When contacted about this ongoing issue and the fact that I was concerned to depend on a company to reliably deliver my belongings when they could not do so with the simple task of empty boxes, [Name removed by Sirelo] said he and therefore neither we should trust the shipping company (the same one he works for?) and recommended we cancel the service.
As we are only a month from our m
ove, we said we would like to continue with the service and [Name removed by Sirelo] assured he would get to the bottom of the boxes issue and that this wouldn’t happen with our belongings. When I followed up, I then received an email (see photo) saying the removal was not available. So I guess it is save to say they would’ve lost our belongings and will lose yours too!! 🤣Read more
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I hope this message finds you well.
We regret to inform you that we are unable to verify your order based solely on the initials provided. However, I would like to clarify that for smaller moves, our quotes do include a two-person team for collection and delivery within the UK, as well as one person for collections and deliveries in Europe. There is also an option to add a European mover at an additional cost.
We always emphasize during the negotiation process the importance of having assistance for loading and unloading larger items handled by two people.
Regarding your recent one-star review, we respectfully disagree with the assessment, as it suggests that your entire moving experience—from collection to delivery—was negative.
We can confirm that your goods were successfully collected and delivered, as indicated by your review.
Please understand that this feedback has significant implications for our reputation and business. We believe we fulfilled our obligations during your move.
Thank you for your understanding and we strongly believe that the review score should be lifted to at least 3 or 4 stars.
Thank you.Read more