Do NOT book with this company.
I am not one to write negative reviews but I had to in order to warn everyone thinking about choosing them.
First you will have a consultation in which the guy will promise you whatever you want to hear. No extra costs as they are different than other companies, they will be able to take everything off the wall - nonesense.
In the end they came, left my 6k TV on the wall, left a shelf with everything. They gave me less than 12hrs to find someone take down the tv which was impossible… and additionally, they just left another few other items in the flat. In the middle of packing, I’ve been called to say that they packed half of my stuff and If I would like the other half that I need to pay another 1.4K!! Who does that? Then they delivered it weeks later than the 4 days they would promise you initially. So I had rented a flat for no reason. They just lie for you to sign anything and then they will not be there if you need them. Once they delivered ex
pensive items were broken - a bed, Alexa device, water filter and items were missing or not delivered! They never ever pay you anything, nothing. I did not see any money for any compensation as they then say I chose limited liability. This company is the worst company I have ever dealt with in my life. Please for anyone out there - don’t do that to yourself and this is the only reason why I am writing this to avoid others the amount of stress and money, I had to give them.Read more
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Thank you for sharing your feedback with us. I apologize for any inconvenience or frustration you've experienced with our service.
I was disappointed to see that you chose to include a defamatory statement in your review. I will be investigating this further with Google.
As our service was not utilized by you, we believe it is unfair to make claims about our business losing belongings.
In terms of the boxes - you have asked for 20 large boxes.
We provided you with a substantial amount worth over £100, which includes 8 large boxes, 20 small boxes ( an equivalent of 8 large boxes ) , tissue paper, bubble wrap, and tape. Our records show that we made multiple delivery attempts to ensure you received the materials. We have verified that the provided emails and actual phone numbers for the initial removal enquiry and booking of the move were different. This has caused confusion that has been rectified.
We also addressed your request for addit ional bubble wrap and suggested using tissue paper instead for wrapping small fragile items. However, providing the additional bubble wrap would have cost our business an additional £100-£200, which we cannot absorb as a loss.
In summary:
1. Yes, I have advised you that the service is no longer available to you and I was helpful and promised to fix the delivery of the boxes to you. However upon the final delivery of the boxes, you have declined the delivery, as the driver has not had sufficient amount of bubble wrap
2. We are returning the £ 100 deposit paid
3. As a commercial gesture we are giving away the packing materials free of charge to you. You did thank us for this gesture, but still asked to deliver the 12 large boxes out of 20 you have specifically requested
4. You declined the final delivery of the boxes due to the lack of bubble wrap, despite initially requesting 20 large boxes.
5. Despite these efforts, you left a negative review on Google and Trustpilot.
We hope that in the future, you will consider the efforts we make to provide excellent customer service.
Thank you for your feedback.Read more