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Services
International removals
National moving
Excess baggage
About
Seven Seas Worldwide Shipping services helps you move excess baggage, personal belongings and commercial items all over the world at an affordable price. Whether you’ve packed one suitcase too many for a holiday or moving abroad for good, they can be there with you from A to B and Door to Door.
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Reviews
81
Sirelo and Google reviews
31% of the users recommend this removal company
Amy Wright
September 15, 2024
on Sirelo
I recently used 7 Seas in China to move my stuff from Qingdao to Shenzhen.
They charged a lot more than local companies, but since they claim to be 'international' with international high quality standards I opted for them.
Upon delivery in Shenzhen, 2 of the 3 workers wore flip flops. They then proceeded to place my 1.8m cherry oak credenza on a trolley instead of lifting it, which is what should have been done. The trolley was dragged along a bumpy path to the lift area. During this time friction was caused and my credenza was damaged and now has a massive scorched dent in it.
When complaining, I was given all sorts of excuses how it couldn't have been them, when it clearly was caused due to their negligence.
Then I was told because I didn't opt for insurance nothing would be done.
This is a disgrace. I just paid 1300 pound to move a relatively small amount of furniture. Why should I need insurance? Insurance is for freight incase it sinks in the ocean. If you can't deliver the furniture without damaging it for 1300 pounds then you can't do the job you claim you can do and you are simply scammers. Thieves.
All I can take from this is 7 Seas are scammers. Unless you pay them even more for 'insurance' they take your money then treat your stuff like crap because there is no accountability.
And let me ask you 7 Seas... Even if I I had insurance, what then? I'm 100% certain you would have just presented the same arguments I already received... 'it wasn't us! You didn't pack it right!'
I paid you 1300 pounds to drag my furniture along a bump path on a trolley instead of lifting it.
Shame on you 7 Seas. Thanks for stealing over 1000 pound of my money. Masquerading as a company with international standards but presenting your customers with charlatans in flip-flops to carry out the work.Read more
They charged a lot more than local companies, but since they claim to be 'international' with international high quality standards I opted for them.
Upon delivery in Shenzhen, 2 of the 3 workers wore flip flops. They then proceeded to place my 1.8m cherry oak credenza on a trolley instead of lifting it, which is what should have been done. The trolley was dragged along a bumpy path to the lift area. During this time friction was caused and my credenza was damaged and now has a massive scorched dent in it.
When complaining, I was given all sorts of excuses how it couldn't have been them, when it clearly was caused due to their negligence.
Then I was told because I didn't opt for insurance nothing would be done.
This is a disgrace. I just paid 1300 pound to move a relatively small amount of furniture. Why should I need insurance? Insurance is for freight incase it sinks in the ocean. If you can't deliver the furniture without damaging it for 1300 pounds then you can't do the job you claim you can do and you are simply scammers. Thieves.
All I can take from this is 7 Seas are scammers. Unless you pay them even more for 'insurance' they take your money then treat your stuff like crap because there is no accountability.
And let me ask you 7 Seas... Even if I I had insurance, what then? I'm 100% certain you would have just presented the same arguments I already received... 'it wasn't us! You didn't pack it right!'
I paid you 1300 pounds to drag my furniture along a bump path on a trolley instead of lifting it.
Shame on you 7 Seas. Thanks for stealing over 1000 pound of my money. Masquerading as a company with international standards but presenting your customers with charlatans in flip-flops to carry out the work.Read more
Unprofessional
Moved from Qingdao (China) to Shenzhen (China)
Sophie Peckett
August 28, 2024
on Sirelo
I shipped a snowboard bag along with a small, plain box from Canada to the UK. The non-descript box made it safely, but my 6ft, floral snow board bag filled with years worth of expensive gear, including 3 boards, mysteriously went missing. NO efforts made to trave the bag, NO explanation given and NO attempts to contact the police, as it was clearly stolen. I lost £1000s worth of gear, including bits that had sentimental value- I received no sorry and a tiny payout that won't even cover a new board. AVOID
Unprofessional
Moved from Kelowna (Canada) to London (United Kingdom)
A.
November 14, 2023
on Sirelo
Worst company ever! Deceitful! They never took care of my shipment and everything arrived broken! This people don’t care at all for people’s goods! Remember one thing God is great and much more powerful then you know, you will see your money and your business will fail, because you and your employees are greedy individuals that only care for yourselves and your stupid money! Insurance is insurance, basic or premium! I was covered and now you say I was not covered for a broken mirror! What was the exact point in me getting insurance in the first place! Your demonic people and totally greedy narcissists
Our items were packed professionally and I’ve added job number! I can make public photos and add photos Also for people to see!
No care was taken. Don’t try to message and lie. Proof is here!
Our items were packed professionally and I’ve added job number! I can make public photos and add photos Also for people to see!
No care was taken. Don’t try to message and lie. Proof is here!
The employee was friendly at first!
Communication
Moved from London (United Kingdom) to London (United Kingdom)
P.M.
November 5, 2023
on Sirelo
Asked Sevenseas to move my stuff in early October.I filled in their online documents.It showed 100% complete on my side and 60% on theirs.Suddenly my side was 45% and they charged me storage fees of about £6 and threatened to move my stuff.Also there is a charge of £105 .I do not know what that is about.First of all I filled their document with assistance from one of their staff.The only outstanding document was the passport which I managed to add after the phone call.My goods have not shifted and I have to pay fees to Sevenseas.The percentage of completion of documents is forever changing.I used Sevenseas once before but never experienced this freak show
Friendly
Communication
Moved from Manchester (South Africa) to Johannesburg (United Kingdom)
Response of Seven Seas Worldwide
December 1, 2023
Dear PM, our storage charges are clearly displayed on our quote and only apply after the 2-week free storage period.
Storage is usually applied when either we have not been paid for the job or the documentation is not complete or both, at which point we have no choice but to apply storage until the situation is corrected.
Regards, Seven Seas Worldwide
Storage is usually applied when either we have not been paid for the job or the documentation is not complete or both, at which point we have no choice but to apply storage until the situation is corrected.
Regards, Seven Seas Worldwide
E.V.
October 31, 2023
on Sirelo
It's simple: they LIE and are simply DISHONEST. Here are a few reasons:
[I included UPDATES based on their dishonest reply on trustpilot, see APPENDIX 2]
1) UNETHICAL BUSINESS PRACTICE – I booked a shipment from the UK to Switzerland. They imported my stuff to Belgium (EU) for storage instead, so now I have to pay import duty ON MY OWN STUFF to get it to Switzerland (because the 2-year grace period has now expired). I found an easy solution: they could just ship my stuff the my parents' in France. They quoted me 1203.99 EUR to change the delivery address. For context, that's the same as the original shipping from the UK to Switzerland. They outsource final delivery from Antwerp to the final destination to UPS (by their own admission) so the price for them to ship to me in Zurich or to Lyon is equal or close to equal. Changing the address that a 3rd party shipping provider will be forwarding to is an admin or service task and should be billed as such. They are unethical, unfair, and dishonest.
UPDATE: I have now given up on all this and requested my stuff to be delivered to Zurich as planned but was told my stuff isn't ready for shipping yet, despite having passed customs and having been stored in their facility in Antwerp since Oct 2nd. It is now Oct 30th and 'they will get back to me' about when my stuff will be available. They suggest the delay mentioned later on in this review is my fault for not making my mind up but that's not the case as you can see from their email I copied at the very bottom of this review (see APPENDIX, dated 30th October).
2) CUSTOMER SERVICE MAKES FUN OF YOU – When I called to explain my position above the attendant proceeded to give me a bunch of unreasonable explanations such as 'you already paid for this stuff to end up in Zurich so now if we have to change address it's a whole new shipping agreement and we cannot refund the old one'. Of course you can 'refund the old one' because you haven't yet outsourced the delivery to UPS from the depot in Antwerp to Zurich, so you can simply decide to tell UPS to deliver to Lyon when you book that transit instead. That's how 3PL works. When I interrupted the attendant to tell them I wasn't interested in how they justified not doing something entirely feasible, he told me he had 'nothing to say'.
UPDATE: THEY NOW CLAIM THEY DON'T USE UPS BUT I HAVE AN EMAIL FROM THEM ON 27/10/23 STATING: '> Our depot is located in Belgium. Delivery to your address in Switzerland will be with our third party agent called UPS Mondays to Fridays'. See? ONLY LIES.
UPDATE: After digging a hole for themselves, they seem to have finally 'made my stuff available' for shipping out from storage (31st Oct). Note that I had to call to find out: they didn't let me know, of course. What's funny is that a few minutes after I called to set up the delivery, I got 14 emails from UPS (one for each box in my shipment) stating that the box was due to be delivered from Antwerp to Zurich next week. SEE THEIR REPLY BELOW: THEY WILL LIE THROUGH THEIR TEETH. Save yourself money, and save the world from this parasitic company: just book shipping directly through UPS! Or better yet, in my experience, DPD.
3) MISSLEADING – I asked if they could ship part of the items early and store the rest. They said 'maybe, we'll let you know' so I booked and paid for extra storage time in advance (with them). They then came back and said no. Since I need part of my stuff, I'll now need to get it all delivered. They won't refund un-used storage time (illegal under cooling off EU law, btw). EDIT: threat of legal action got them to abide by the Law with an email beginning 'Please be advised that upon further review...'.
UPDATE: THEY NOW CLAIM THERE IS NO COOLING OFF PERIOD TO DISCREDIT ME SO I COPY DIRECTLY FROM THE EU WEBSITE BELOW: 'As a consumer, you have certain rights when shopping from a distance, e.g. a refelection period of 14 calendar days to change your mind without having to give a reason, known as the ‘cooling-off period’ or 'cancellation period'. These rights are governed by the Consumer Rights Directive 2011/83/EU.'
APPENDIX:
As per their email I copy below, my stuff has cleared customs in Belgium (despite what they say in their misleading reply) AND THIS HAPPENED 4 WEEK AGO YET FOR SOME REASON AS OF 30/10 THEY STILL CAN'T RELEASE MY STUFF.
'Dear Enrico,
Job Number: [redacted]
We understand that your items have cleared custom about 4 weeks ago and currently located in Antwerp.
We are currently checking with the warehouse to see whether items are ready for delivery.
Please bear with us while we check.
For further clarification, please do not hesitate to give us a ring at 0333 733 7337 (UK) or +44 333 733 7337 (EU).
Thank you and take care.
Regards,
[Name removed by Sirelo]
Business Centre Advisor
Seven Seas Worldwide'
APPENDIX 2: their misleading reply to me on trustpilot:
'
Reply from Seven Seas Worldwide
Updated a day ago
Thank you for posting your review, [Nameremoved by Sirelo] we will take each point you have listed in term:
1. You wish to move your possession from the UK to Switzerland, this move is between two customs areas and requires customs clearance which, in your case, resulted in taxes and duties to be paid in Switzerland. You then wanted to explore an alternative to deliver in France, which you correctly quoted in your posting. These are the charges for moving your shipment of approximately 1.4 cubic metres within the EU.
We could not act until you confirmed which option you wished to select: to Switzerland or to France, you have now decided to resume the shipment to Switzerland.
2. We will investigate your claim that our Advisors made 'fun of you' but, for your information, we do not use UPS to deliver to Switzerland except at the very last stage once within the country. You had incurred costs with your original UK - Switzerland job so this was not a straight swap as you suggest.
3. You were given 2 -weeks free storage, you paid for an additional week of storage which has now been refunded. There is no 'cooling off' period but, per our terms and conditions, you are entitled to a refund on a service within 2 weeks of purchasing it, if no other costs have been incurred. The contract remains UK - Switzerland so EU law does not apply.
Regards, Seven Seas Worldwide
'Read more
[I included UPDATES based on their dishonest reply on trustpilot, see APPENDIX 2]
1) UNETHICAL BUSINESS PRACTICE – I booked a shipment from the UK to Switzerland. They imported my stuff to Belgium (EU) for storage instead, so now I have to pay import duty ON MY OWN STUFF to get it to Switzerland (because the 2-year grace period has now expired). I found an easy solution: they could just ship my stuff the my parents' in France. They quoted me 1203.99 EUR to change the delivery address. For context, that's the same as the original shipping from the UK to Switzerland. They outsource final delivery from Antwerp to the final destination to UPS (by their own admission) so the price for them to ship to me in Zurich or to Lyon is equal or close to equal. Changing the address that a 3rd party shipping provider will be forwarding to is an admin or service task and should be billed as such. They are unethical, unfair, and dishonest.
UPDATE: I have now given up on all this and requested my stuff to be delivered to Zurich as planned but was told my stuff isn't ready for shipping yet, despite having passed customs and having been stored in their facility in Antwerp since Oct 2nd. It is now Oct 30th and 'they will get back to me' about when my stuff will be available. They suggest the delay mentioned later on in this review is my fault for not making my mind up but that's not the case as you can see from their email I copied at the very bottom of this review (see APPENDIX, dated 30th October).
2) CUSTOMER SERVICE MAKES FUN OF YOU – When I called to explain my position above the attendant proceeded to give me a bunch of unreasonable explanations such as 'you already paid for this stuff to end up in Zurich so now if we have to change address it's a whole new shipping agreement and we cannot refund the old one'. Of course you can 'refund the old one' because you haven't yet outsourced the delivery to UPS from the depot in Antwerp to Zurich, so you can simply decide to tell UPS to deliver to Lyon when you book that transit instead. That's how 3PL works. When I interrupted the attendant to tell them I wasn't interested in how they justified not doing something entirely feasible, he told me he had 'nothing to say'.
UPDATE: THEY NOW CLAIM THEY DON'T USE UPS BUT I HAVE AN EMAIL FROM THEM ON 27/10/23 STATING: '> Our depot is located in Belgium. Delivery to your address in Switzerland will be with our third party agent called UPS Mondays to Fridays'. See? ONLY LIES.
UPDATE: After digging a hole for themselves, they seem to have finally 'made my stuff available' for shipping out from storage (31st Oct). Note that I had to call to find out: they didn't let me know, of course. What's funny is that a few minutes after I called to set up the delivery, I got 14 emails from UPS (one for each box in my shipment) stating that the box was due to be delivered from Antwerp to Zurich next week. SEE THEIR REPLY BELOW: THEY WILL LIE THROUGH THEIR TEETH. Save yourself money, and save the world from this parasitic company: just book shipping directly through UPS! Or better yet, in my experience, DPD.
3) MISSLEADING – I asked if they could ship part of the items early and store the rest. They said 'maybe, we'll let you know' so I booked and paid for extra storage time in advance (with them). They then came back and said no. Since I need part of my stuff, I'll now need to get it all delivered. They won't refund un-used storage time (illegal under cooling off EU law, btw). EDIT: threat of legal action got them to abide by the Law with an email beginning 'Please be advised that upon further review...'.
UPDATE: THEY NOW CLAIM THERE IS NO COOLING OFF PERIOD TO DISCREDIT ME SO I COPY DIRECTLY FROM THE EU WEBSITE BELOW: 'As a consumer, you have certain rights when shopping from a distance, e.g. a refelection period of 14 calendar days to change your mind without having to give a reason, known as the ‘cooling-off period’ or 'cancellation period'. These rights are governed by the Consumer Rights Directive 2011/83/EU.'
APPENDIX:
As per their email I copy below, my stuff has cleared customs in Belgium (despite what they say in their misleading reply) AND THIS HAPPENED 4 WEEK AGO YET FOR SOME REASON AS OF 30/10 THEY STILL CAN'T RELEASE MY STUFF.
'Dear Enrico,
Job Number: [redacted]
We understand that your items have cleared custom about 4 weeks ago and currently located in Antwerp.
We are currently checking with the warehouse to see whether items are ready for delivery.
Please bear with us while we check.
For further clarification, please do not hesitate to give us a ring at 0333 733 7337 (UK) or +44 333 733 7337 (EU).
Thank you and take care.
Regards,
[Name removed by Sirelo]
Business Centre Advisor
Seven Seas Worldwide'
APPENDIX 2: their misleading reply to me on trustpilot:
'
Reply from Seven Seas Worldwide
Updated a day ago
Thank you for posting your review, [Nameremoved by Sirelo] we will take each point you have listed in term:
1. You wish to move your possession from the UK to Switzerland, this move is between two customs areas and requires customs clearance which, in your case, resulted in taxes and duties to be paid in Switzerland. You then wanted to explore an alternative to deliver in France, which you correctly quoted in your posting. These are the charges for moving your shipment of approximately 1.4 cubic metres within the EU.
We could not act until you confirmed which option you wished to select: to Switzerland or to France, you have now decided to resume the shipment to Switzerland.
2. We will investigate your claim that our Advisors made 'fun of you' but, for your information, we do not use UPS to deliver to Switzerland except at the very last stage once within the country. You had incurred costs with your original UK - Switzerland job so this was not a straight swap as you suggest.
3. You were given 2 -weeks free storage, you paid for an additional week of storage which has now been refunded. There is no 'cooling off' period but, per our terms and conditions, you are entitled to a refund on a service within 2 weeks of purchasing it, if no other costs have been incurred. The contract remains UK - Switzerland so EU law does not apply.
Regards, Seven Seas Worldwide
'Read more
Unprofessional
Moved from London (United Kingdom) to Zurich (Switzerland)
Response of Seven Seas Worldwide
December 1, 2023
Thank you for posting your review, Niceone, we will take each point you have listed in term:
1. You wish to move your possession from the UK to Switzerland, this move is between two customs areas and requires customs clearance which, in your case, resulted in taxes and duties to be paid in Switzerland. You then wanted to explore an alternative to deliver in France, which you correctly quoted in your posting. These are the charges for moving your shipment of approximately 1.4 cubic metres within the EU.
We could not act until you confirmed which option you wished to select: to Switzerland or to France, you have now decided to resume the shipment to Switzerland.
2. We will investigate your claim that our Advisors made "fun of you" but, for your information, we do not use UPS to deliver to Switzerland except at the very last stage once within the country. You had incurred costs with your original UK - Switzerland job so this was not a straight swap as you suggest.
UPDATE: We h ave now listened to all the recording of our calls with you. There is no evidence of our Advisors being unprofessional but we fully understand your frustration.
3. You were given 2 -weeks free storage, you paid for an additional week of storage which has now been refunded. There is no "cooling off" period but, per our terms and conditions, you are entitled to a refund on a service within 2 weeks of purchasing it, if no other costs have been incurred. The contract remains UK - Switzerland so EU law does not apply.
UPDATE: The contract was with a UK company, Seven Seas Worldwide Ltd. whatever country your shipment travels does not affect the original contract.
Regards, Seven Seas WorldwideRead more
1. You wish to move your possession from the UK to Switzerland, this move is between two customs areas and requires customs clearance which, in your case, resulted in taxes and duties to be paid in Switzerland. You then wanted to explore an alternative to deliver in France, which you correctly quoted in your posting. These are the charges for moving your shipment of approximately 1.4 cubic metres within the EU.
We could not act until you confirmed which option you wished to select: to Switzerland or to France, you have now decided to resume the shipment to Switzerland.
2. We will investigate your claim that our Advisors made "fun of you" but, for your information, we do not use UPS to deliver to Switzerland except at the very last stage once within the country. You had incurred costs with your original UK - Switzerland job so this was not a straight swap as you suggest.
UPDATE: We h ave now listened to all the recording of our calls with you. There is no evidence of our Advisors being unprofessional but we fully understand your frustration.
3. You were given 2 -weeks free storage, you paid for an additional week of storage which has now been refunded. There is no "cooling off" period but, per our terms and conditions, you are entitled to a refund on a service within 2 weeks of purchasing it, if no other costs have been incurred. The contract remains UK - Switzerland so EU law does not apply.
UPDATE: The contract was with a UK company, Seven Seas Worldwide Ltd. whatever country your shipment travels does not affect the original contract.
Regards, Seven Seas WorldwideRead more
M.
October 27, 2023
on Sirelo
I cancelled the shipment of a box (still at origin), and it will cost more to pick it up myself from the depot than to send it halfway around the world. All sorts of hidden fees, and they are breaking New Zealand consumer law. Passed on between three members of staff who continue to increase the price of me coming to collect my own belongings.
Hidden fees
Moved from Auckland (New Zealand) to N/a (Ireland)
Response of Seven Seas Worldwide
December 1, 2023
All our charges are displayed on our quote, if cancel then you will often lose the deposit and have to pay to have the items returned. These charges are available to be viewed on our website.
Regards, Seven Seas Worldwide
Regards, Seven Seas Worldwide
Our Boxes and Baggage service by sea, the service you selected, is a self-packing service. We provide heavy-duty packing boxes, bubble wrap and tape as part of the service as well as online guidance we cannot take responsibility for the way items are packed.
In the event you are shipping fragile items like a mirror we strongly recommend you have such items professionally packed - we can still ship the item once packed. This is stated on our quote and website.
We offer two types of insurance, these are clearly defined on our website and our online documentation. You selected Basic which as the name suggests only protects you against the shipment being lost, it does not cover you for damage to the contents of the shipment.
UPDATE, as you are aware, we have listened to all the calls with our Advisors and can find no recording that supports your claim that one of our Advisors recommended selecting Basic insurance for damage.
Regards, Seven Seas WorldwideRead more