We sent a suitcase from NZ to UK. The original quote was NZ$219.00 (GBP112.00) , but we ended up paying a total of GBP202.00!
Even though we paid a door to door service, they charged us NZ$50.00 (GBP25.00 !!), to change the address and have it delivered home.
In 4 months things changed, and we had to change the original address we booked for the delivery. We did not think it would be an issue since that's what we paid for - a HOME delivery service. However, we have been told charges apply for a change of address. We asked for their T&C'S as could not find it anywhere on the paperwork. Have been sent a link where one line on their website says a charge will apply.
On top of that, one agent we talked to said that we should give him the new address so he can check if charges apply . He came back and said it is outside of the postal area that they have quoted us, so surcharge will need to be applied .
There is strictly nowhere mention of postal area, and a simulation on their website s.. Read more
Pros and cons
Poor customer service
Moved from Auckland (New Zealand) to London (United Kingdom).