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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
Reviews
196I contacted Gentlevans just seven weeks before our international move from Maidenhead, England to Oleiros, A Coruña, Galicia, after being badly let down by another company that has since disappeared. Despite the short notice, Gentlevans immediately confirmed they could handle the move, with delivery expected about a month after collection.
From that moment on, communication — especially from [Name removed by Sirelo] — was exceptional. Moving is stressful enough, and moving internationally even more so. The horror stories you read online certainly don’t help. But Gentlevans, and [Name removed by Sirelo] in particular, made the process as smooth and reassuring as possible.
At one point, after I asked whether my inventory was sufficient, [Name removed by Sirelo] requested a video of the items and boxes. She quickly identified that a second van would be needed. With other companies, this kind of oversight often leads to delays and huge extra costs. Not with Gentlevans. There was an additional charge of around £250, but considering our final box count was triple the original estimate, this was more than reasonable.
On collection day, [Names removed by Sirelo]arrived exactly on time. Their care and attention while loading our belongings was exactly what you hope for but rarely get.
Then came the best surprise: delivery to Spain was moved forward by two weeks.
Communication remained excellent throughout, including updates from the ferry with precise arrival estimates — they arrived five minutes ahead of schedule. [Name removed by Sirelo] handled the delivery themselves, in a Gentlevans lorry, not a subcontracted third party. Everything was well protected, and nothing was too much trouble. Their professionalism and care went above and beyond.
As for cost, Gentlevans came in significantly under the budget I had set based on typical international moving prices.
I have nothing but praise for this company. If you need a reliable, honest, and genuinely caring moving service, I would recommend Gentlevans without hesitation.Read more
The packing was meticulous, and I felt reassured knowing that everything was well-protected for the journey. I also appreciated the real-time tracking, so I always knew where my items were along the way. Moving internationally can be overwhelming, but Gentlevan’s expertise and friendly service made it seamless. Thank you, Gentlevan Removals, for helping me start this new chapter in Valencia with such ease
Everything went really smoothly from start to finish - excellent comprehensive and punctual communication from Victoria made all of the paperwork and timings easy and [Name removed by Sirelo] and his team arrived on time and were friendly efficient rapid considerate and careful with all my belongings. After a couple of weeks storage, which was included in Gentlevan Removals' highly competitive and reasonable quote, everything was delivered to my UK address with the same efficiency rapidity and consideration. A huge thank you to all the team of Gentlevan Removals - you were just brilliant!!




