Witham Brothers Removals

9.7
Out of 73 Sirelo reviews
97% of the users recommend this removal company
This removal company scores a 8.6 out of 18 reviews on other platforms.
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Professional
15
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Friendly
11
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Helpful
10
con
Price
1

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About Witham Brothers Removals

Our successful business has been built by offering a professional service to a wide range of private and commercial clients both locally and internationally for over 20 years. Now, our past experience allows us to offer you personal, practical help and advice on all apects of storage, packing and removals, in particular for those to retiring to the continent.

Our staff are reliable and friendly and
will endeavour to make sure that your
move becomes a happy and stress free experience

West Station Goods Yard Terminus Road
TN39 3LR Bexhill-on-Sea

Services

International removals
National moving

Associations

Witham Brothers Removals is accredited by the following associations:

Type of Removal Company

Unknown
9.7
Out of 73 Sirelo reviews
97% of the users recommend this removal company
This removal company scores a 8.6 out of 18 reviews on other platforms.
Write a review
Review
Type of Removal
73 out of 73 reviews shown
We requested the packing service plus removal and to empty our storage unit. The same team did all three aspects and were very helpful and careful. They had to move an 8 ft mirror and took the glass out and re installed without a hitch. They offered to put back together everything that needed to be. They could not have been more helpful
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Same team every day of move
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Careful and respectful
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None
Moved from Crowborough (United Kingdom) to Bexhill On Sea (United Kingdom)
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I’m quite surprised at the service we have received considering the amount of positive reviews online. We received 3 quotes for our move and was keen to go with Witham Brothers due to their positive reviews. I’m unsure if our bad experience was due to the stamp duty deadline. I feel whoever was organising the removals and packing for those dates spread the staff so thin they could not provide the service we had paid for unfortunately. However it should be noted since the move the service has also been poor so the stamp duty deadline is not entirely to blame.

We paid for a packing and removals service. We lived in a 3 bedroom property, with 2 reception rooms, a large kitchen, a loft and a shed. Witham Brothers attended the property to complete the quote so were aware of the size of the property.

The day prior to the move they sent one person to pack the entire house, due to this we ended up completing half the packing ourselves despite paying for this service.

Then on the day of the move only two people were sent to the property to load onto the vans. They did not arrive until 9am. Even with our help loading onto the vans we were not out of the property until 2pm. There was minimal time for cleaning to hand over to the new owners due to the long delay in getting the property emptied.

We had also paid to have furniture dismantled and put back together on the other end. Due to the lack of staff we had to do all the dismantling ourselves. On the other end the furniture was not put back up either including my babies cot who was due to go to bed within a matter of hours.

Furniture was damaged in the move including a footstool, arm chair and wardrobe.

I sent the claim form as requested to do so by Witham Brothers and was then requested to resend the images of the damaged items which I completed. 2 weeks passed and I heard nothing so emailed to chase up when I was told I had not taken the insurance so they could not process the claim, despite asking me to fill in a claim form and send the images etc. I explained I definitely had taken the insurance and sent the email confirming the insurance had been accepted. They then at that point sent my claim to the insurance company. No apology for the 2 week delay. I am unsure if this would have ever been dealt with if I hadn’t of chased it.

The footstool that was damaged was dropped on one of the workers heads and was splatted with his blood. Apparently however this does not deem the item a total loss and we have been offered a measly £30 for the damage to this item.

The above has been brought to Witham Brothers attention and for this they have offered us £40 compensation. We have also been refunded for the work which was not completed by them as agreed.

The only part that I can give any positive feedback to is that the removal men were all very friendly and worked as quickly and efficiently as they could.
Moved from St Leonards (United Kingdom) to St Leonards (United Kingdom)
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Prompt, helpful courteous and friendly removal guys. Nothing was too much trouble.They put everything where I wanted it, and really worked hard to get the job completed.
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Helpful and easy to deal with
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Boxes I had unpacked they took away
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Could have labelled boxes in more detail, some descriptions rather vague
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Nothing else
Moved from Bexhill-on/sea (United Kingdom) to St Albans (United Kingdom)
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I would give more than 10 out of 10 if that were possible. I cannot recommend Witham Brothers highly enough. I had never used a removals company before and was dreading the whole process. [name removed by Sirelo], who came to quote for the move, put me at ease at once and his obvious experience was most reassuring. A big factor in our decision was the returnable packing boxes. We used 30 and what would we have done with them if we had bought them?! [names removes by Sirelo] arrived on removals day before 8 am and had dismantled 2 beds and a wardrobe (clothes transported on a rail) and loaded everything onto the 2 lorries by 10. Our move was from a 3 bedroom house and included some big pieces of furniture and a chest freezer. Everything was unloaded, put in the right rooms, beds and wardrobe reassembled (better than before), clothes rehung and cups of tea drunk by 1 pm. UNBELIEVABLE!!! The whole cost was a lot less than the alternative quote I got as well. I recommend Witham Brothers to take care of you throughout your move unreservedly and without hesitation. Choose Witham Brothers and you won’t regret it for a minute!
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Calm reassuring manner of [name removed by Sirelo] when quoting
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Speed with which move was completed
Moved from Beckley Rye (United Kingdom) to Frittenden Cranbrook (United Kingdom)
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Just so pleased with the service Witham Brothers provided. They were very professional, friendly, and clean and tidy. Our moving experience with Witham Brothers was excellent and will use them again if we move again in the future.
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Punctual, professional, very friendly and helpful, clean and tidy
pro
Excellent move , no faults
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None
Moved from Horsmonden (United Kingdom) to Bexhill-on-sea (United Kingdom)
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Communication at all points of the move was fantastic. From the friendly assistance in assisting with a quote to the superb service on the day. Everyone I dealt with was wonderful and took real pride in their role. All items moved with such care and they really went of of their way to take care and follow directions. Thoroughly recommended to anyone who needs removal services.
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Immense care taken with tasks
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Communication and professionalism
Moved from Bexhill (United Kingdom) to Hove (United Kingdom)
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Dedicated and efficient team, and excellent service during and after the move. Helpful with booking dates to and from temporary storage.
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Reliable
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Trustworthy
Moved from Hastings (United Kingdom) to Sedlescombe (United Kingdom)
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They stored 4 containers of items and then delivered to us 250 miles away. Get service friendly people, definitely recommend. 1st class service.
Moved from Bexhill On Sea (United Kingdom) to Styrrup Notts (United Kingdom)
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They were great on the removal day. It was complicated because of narrow lanes, requiring a transhipment of our furniture. Despite the complications of a difficult move over four days and a late arrival back home, they worked hard to make sure everything was in place and the appliances were properly installed. They were very patient, worked very hard and were pleasant company throughout.
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Patient and polite
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Worked very hard
Moved from Tonbridge (United Kingdom) to Ludlow (United Kingdom)
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Pre- move communication fantastic. Really super hard working chaps took care of our stuff, polite. Very efficient listened and asked good questions .. so pleased
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Listened, understood complexity of short chain but difficult folk
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Hard working efficient, polite and a joy to be with
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None
Moved from Rochester (United Kingdom) to Bexhill On Sea (United Kingdom)
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The workers were fantastic. They were pleasant and cheery . They worked incredibly hard and made the whole experience stress free. They couldn't have been more helpful and lovely. They were careful with my belongings. I would thoroughly recommend them.
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Made light work of it.
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Very helpful and pleasant blokes.
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None
Moved from Hastings (United Kingdom) to Aberystwyth (United Kingdom)
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Turned up when said, did the job as described and charged as agreed.....if only all contractors were like this

BUT in addition the chap with the 'yellow jersey', [name removed by Sirelo], was superb as was his colleague, [name removed by Sirelo]. Nothing was too much trouble and there were only solutions not problems (er...and there were a few 'issues').

The vehicle was clean and materials used were excellent -moving house is not a pleasant experience and they made it less stressful - cannot praise high enough.

Rgds

Mr Witham (joke)
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Very helpful with solutions
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Very efficient
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Nil
Moved from Staplecross (United Kingdom) to Bexhill-on-sea (United Kingdom)
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We would like to thank all the staff at Witham Brothers for the efficient way they conducted our move last week. All the staff were pleasant and helpful. We would particularly like to thank [names removed by Sirelo] who did the trip up to the East Midlands. They transported everything safely, did a brilliant job unloading, and could not have been more helpful, ensuring that everything they unloaded was put where we wanted it, and for re-assembling the beds, wardrobe etc. We will certainly recommend Witham Brothers to our friends.
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Friendly and very helpful staff
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Safely transported everything
Moved from Bexhill-on-sea (United Kingdom) to Retford (United Kingdom)
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Outstanding service from Witham Brothers. Nothing was too much trouble. From start to finish Witham Brothers were a pleasure to have undertaking my move. I highly recommend them.
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Friday, helpful and professional service
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Nothing was too much trouble
Moved from Bexhill-on-sea (United Kingdom) to Bexhill-on-sea (United Kingdom)
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I am so pleased with Witham Brothers who moved me from Bexhill to Chichester efficiently and calmly and who made the process as stress-free as possible. All of the fragile items were packed for me and most professionally. The men did an excellent job and I recommend the firm wholeheartedly.
Moved from Bexhill-on-sea (United Kingdom) to Chichester (United Kingdom)
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I found Witham Brothers to be professional and extremely capable. I needed to provide instructions for segments of work to be completed independently without supervision, and I was extremely happy with the result, the work ethic and abilty of the teams that were assigned to my project. Amazing job! I would utilise again for any office move in the future for my clients.
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Highly skilled
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Professional, capable and friendly team
Moved from Hailsham (United Kingdom) to Hailsham (United Kingdom)
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On time in testing weather conditions and extremely helpful and efficient from start to finish. Would certainly recommend them to anyone looking to move.
Moved from Westerham (United Kingdom) to Lingfield (United Kingdom)
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Withams offered a friendly and fully supportive service. Moving in the middle the Covid pandemic was more than stressful with arrangements needing to be so fluid. [Name removed by Sirelo] our moving manager was amazing and helped to coordinate everything and kept everything on track. The whole team worked hard and moved us into and out of storage without a hitch... they even collected all of our packing boxes when we finally got everything out and into place. We would unhesitatingly recommend Withams to anyone who wants to reduce tbe stress if moving home.
Moved from Bexhill (United Kingdom) to Battle (United Kingdom)
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The day went very smooth, with the men working very hard and doing a professional job, until everything had been unloaded and job complete.
Moved from Sedlescombe East Sussex (United Kingdom) to Staplecross East Sussex (United Kingdom)
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Prompt, courteous and helpful. Dismantled and reassembled complicated bed efficiently and carefully.
Moved from Eastbourne (United Kingdom) to Bexhill (United Kingdom)
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Friendly helpful staff that worked quickly and efficiently. Everything ended up where it was supposed to!
Moved from Bechill (United Kingdom) to Bexhill (United Kingdom)
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[Name removed by Sirelo] Representative - efficient, listened, gave assurances regarding the care and security of my contents whilst in storage. The completion of my house purchase was to take place some time after I had to move out of my previous home, hence storage was always going to be necessary. All my delicate glassware was individually wrapped and carefully packed. On arrival at my new home, not a chip, crack or breakage was detected on any item. Most impressed. Removal team arrived on time. Friendly, polite and professional at all times.
pro
Security and care of my belongings.
pro
Totally professional Company.
Moved from Bexhill -on-sea (United Kingdom) to Lymm (United Kingdom)
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Everyone has been polite and straightforward to communicate with. The moving team in particular were very friendly and professional, and this really helped reduce our stress levels.
pro
Clear information at quotation stage.
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Very experienced friendly removal team.
con
Verbal information I received on the phone early on was different to detail on my email, which unfortunately I didn’t notice and led to a big misunderstanding of how the move was going to proceed.
con
It would have been helpful to be given advice about packing priority items in the 2nd van as we had a whole weekend without essentials such as a chair to sit on!
Moved from Whetstone (United Kingdom) to North London (United Kingdom)
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Brilliant from quote, details from office staff, through to move itself. On time great team, really helpful, nothing was too much trouble. Calm and relaxed nothing fazed them, really professional. Move went like clockwork.
Even returning boxes and refund for them was simple only took 10 minutes if that. Would recommend to anyone. Fantastic value for money especially given the high quality level of customer service provided. ++++
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Great customer service, very helpful
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Price beat all other quotes, yet service exceptional
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none
Moved from Paddock Wood (United Kingdom) to Bexhill On Sea (United Kingdom)
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We have not moved in 20 years and so had no experience of removal companies. Witham Brothers were simply outstanding. Helpful, efficient, reliable, safe, careful - everything you would want. The guys were friendly and respectful of your property. They worked so hard on the day with 20 years of accumulated 'stuff' - we can't recommend them highly enough.
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Local
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Highly Professional & friendly
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Moving is expensive but Withams were competitive
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can't think of anything!
Moved from Boreham Street (United Kingdom) to Catsfield (United Kingdom)
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Very well ordered and planned move. Helpful and polite team worked very hard to get use moved before the end of the day. We have used them before and wouldn't hesitate to recommend them
Moved from Bexhill On Sea, East Sussex (United Kingdom) to Tadworth, Surrey (United Kingdom)
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Packers arrived in the day in time. Did a good job. Polite courteous and friendly
Removal guys arrived on the day in time did a good job. All the guys were good checking we’d left nothing behind in the property we were leaving and checking we hadn’t left anything in the van. No damage nothing lost great service.
Moved from Hastings (United Kingdom) to Chichester (United Kingdom)
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Superb company. Good value for money and the guys worked like trojans. Went above and beyond. Very patient when we had to wait 3 hours to gain access to our new home.
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Hard working
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Helpful
Moved from Bexhill-on-sea (United Kingdom) to Sutton Courtenay (United Kingdom)
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Used three times now. They are an excellent firm. Superb value for money. Extremely professional. All the men are polite, hard working and understanding. Amazing service 👍❤️
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Professional
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Lovely friendly people.
Moved from Bexhill (United Kingdom) to North Yorkshire (United Kingdom)
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Excellent service from getting quote to actual removal. The two men who moved were not only punctual and polite but were very professional in service provided.
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professional service
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Punctual, Polite Efficient
Moved from Eastbourne (United Kingdom) to St. Leonards-on-sea (United Kingdom)
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The lads who moved us were professional, polite and very very hard working despite it being a very hot day. Nothing was broken or damaged and everything was put where we wanted it. They simply could not have done a better job. Many thanks.
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Polite
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Hard working
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None
Moved from Bexhill (United Kingdom) to Herstmonceux (United Kingdom)
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The guys were fantastic, they worked so hard on the hottest day of the year. They made the day so much less stressful, kept our spirits up and were great fun. Couldn’t recommend them higher. Incredibly professional all round.
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Organised, professional, speedy
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Great bunch, kept us calm and very careful with our stuff
Moved from Bexhill-on-sea (United Kingdom) to Bexhill-on-sea (United Kingdom)
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My husband was shielding during lockdown and Our daughter was there as we had to move out while they packed everything up and moved us to our new property. One young man packed everything quickly and carefully. The move was really efficient.
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Quick and efficient packing
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Careful and efficient move
Moved from Bexhill On Sea (United Kingdom) to Bexhill On Sea (United Kingdom)
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The whole process in arranging the move was very slick and efficient. On moving day the guys couldn’t have been more professional and helpful and helped make it far less stressful.
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Easy to arrange
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Very slick on moving day
Moved from Tunbridge Wells (United Kingdom) to Tunbridge Wells (United Kingdom)
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Very good . Arrived promptly and packing was excellent. All boxes clearly marked. Every thing arrived safely, no breakages and staff were friendly and helpful.
Moved from Mark Cross (United Kingdom) to Mayfield (United Kingdom)
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Very professional, helpful and friendly lads and nothing was too much trouble. Made the move as easy and stress free as possible.
Moved from Bexhill On Sea (United Kingdom) to Bexhill On Sea (United Kingdom)
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There were two men assigned to my job and I was paying by the hour which the company advised me would be the better option for what I wanted. The men knew this and work tirelessly to keep the job done within the hourly cut offs. They struggled to get the sofas up the stairs, so lifted them over the balcony for me. They went above and beyond what I expected, and still took their shoes off to avoid damaging my new carpets ! I was so impressed. I wouldn’t hesitate to recommend them.
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Polite
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Attention to detail
Moved from Bexhill (United Kingdom) to Bexhill (United Kingdom)
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We were very happy with the service we received. Moving day went smoothly, the moving team were very helpful and polite at all times. Thank you.
pro
Great moving experience
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Value for money
Moved from Bexhill-on-sea (United Kingdom) to Cowbeech (United Kingdom)
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We have used withams a few times in the last 5 years after being recommended by family. Absolutely hassle free move at each move
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All times used withams to pack and so fast and nothing broken
Moved from Bexhill (United Kingdom) to Bexhill (United Kingdom)
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The staff attitude and commitment was excellent. We also had specialist furniture dismantled and rebuild perfectly.
pro
Staff
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Attitude
Moved from Tunbridge Wells (United Kingdom) to Tenterden (United Kingdom)
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Very good value for money. Prompt and courteous service. The mov was handled with great care and attention.
pro
Value for money
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Well managed
Moved from Hastings (United Kingdom) to Hastings (United Kingdom)
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Efficient, friendly, vastly experienced team making light work of a heavy load, long waiting time at destination for keys and inclement weather
pro
Good humour
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Care
Moved from St Leonards (United Kingdom) to Hastings (United Kingdom)
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Very efficient team who understood exactly what was required.
Punctual over a two day move, although we were quoted for and paid for third day.
The team worked well and nothing was a problem.
pro
Very efficient and polite bunch of lads.
con
Lack of carpet protection until I pointed out dirt on our carpet.
Moved from Maidstone (United Kingdom) to Lymington (United Kingdom)
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Great service and nothing was too much trouble. They moved all our large furniture into a smaller house and got round all the issues that arose on the day.
Moved from Bexhill-on-sea (United Kingdom) to Bexhill-on-sea (United Kingdom)
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Used Witham's for my move to a Flat locally, I cannot praise them highly enough, as I had already secured my property and there was no waiting around for money to put across or for keys to arrive, it was a simple case of collecting from one property and delivering it to another. Because of this they offered me an hourly rate. The two men where so efficient they did it all in an hour and a half. I would highly recommend them.
pro
Hourly rate for local move
pro
Did it all in 90 minutes for £117
Moved from Bexhill (United Kingdom) to Bexhill (United Kingdom)
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We had the full packing option and from start to finish the crew were polite, courteous and nothing was too much trouble. Not one item was damaged in any way and the guys worked tirelessly to make sure everything went smoothly. Well done Witham Brothers.
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No damage
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Very smooth operation
Moved from Bexhill-on-Sea (United Kingdom) to Norwich (United Kingdom)
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A very efficient friendly company. Our home was carefully packed into the lorry by careful and friendly guys. We met them at our storage facility next day and the lorry was already unloaded. We can highly recommend and thank you
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Friendly and efficient
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Very careful and respectful
Moved from Petworth (United Kingdom) to Devizes (United Kingdom)
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Turned up on time,very clean tidy,excellent
Staff,very helpful,done all we asked for.dispite raining very cheerful.
Moved from Bexhill On Sea (United Kingdom) to Bexhill On Sea (United Kingdom)
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The n Men were professional helpful careful and cheerful. Moving furniture from a very old House with low beams is quite a challenge. They never complained.
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Made moving as good an experience as possible
Moved from Battle (United Kingdom) to Battle (United Kingdom)
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Great people. Easy to deal with . Well organised. All staff were excellent and really helpful. The quote was a good price
Moved from Hastings (United Kingdom) to Bexhill (United Kingdom)
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Men turned up on time, did everything and more than asked we’re friendly and polite and not work shy
pro
New there stuff
pro
We’re on time and considerate to to people and furniture
con
Rained hard in the afternoon
Moved from Hastings (United Kingdom) to Westfield (United Kingdom)
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Brilliant lads worked hard even though it was raining hard and very carefully with our stuff. Couldn’t ask for more.
Moved from Ashford (United Kingdom) to Bexhill-on-sea (United Kingdom)
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The move was hassle free. Staff were friendly and helpful, nothing was a problem during the emptying of our 3 bedroom house to the relocation of items at our new address.
pro
The office staff were friendly and helpful before the move date
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Staff that conducted the move were polite and nothing was a problem
Moved from Hastings (United Kingdom) to Hastings (United Kingdom)
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Professional
Hard working
No damage
Worked till job done no complaints
Wrapped up items that didn’t need wrapping. Could have paint more attention with some items ie expensive shoes - not places in a box to get crushed.
Moved from East Sussex (United Kingdom) to East Sussex (United Kingdom)
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The men moving us very polite and good fun ,helpful and trustworthy,nothing to much trouble. They made our timetable very easy for us to be on our way.
pro
Polite
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Professional
Moved from Crawley (United Kingdom) to Swindon (United Kingdom)
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Hard working men emptied our loft, section by section, took items to storage, then another two men returned them a week later. All went smoothly and on time
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Packed from loft section by section and returned items where we asked in loft
Moved from Hastings (United Kingdom) to Hastings (United Kingdom)
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The move went very smoothly from start to finish.
The packing service was particularly good - swift and friendly.
Moved from Heathfield (United Kingdom) to Gaudhurst (United Kingdom)
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Everyone was friendly and professional. We had some problems with some of our furniture getting in and out of tight spaces but these problems were overcome by removers with care and imagination. The packing was done quickly and carefully and the empty boxes were taken away within a week.
Moved from Sittingbourne (United Kingdom) to Eastbourne (United Kingdom)
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Guys who moved us were really professional, polite and friendly. They worked hard all day and completely took the stress out of moving. All the furniture was put in the right place and the packing boxes were put in the correct rooms. Great service and great customer service as well from the really friendly lady in the office in Bexhill.
pro
Great professional service
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Polite and took great care with everything
Moved from Bexhill On Sea (United Kingdom) to Bexhill On Sea (United Kingdom)
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The team of 5 all worked very hard and were extremely friendly, they placed all items where we wanted both inside the bungalow and in the garden.
pro
All pros and no cons.
pro
Just have plenty of tea and biscuits ready
Moved from Rustington (United Kingdom) to Aldwick (United Kingdom)
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On time, easy to work with. Polite Staff. Offered an easier solution than other removals for an international move.
Moved from Kent (United Kingdom) to Laois (Ireland)
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Very friendly and professional . 3 operatives arrived punctually and were positive and friendly . Working swiftly and respectfully through the house to get everything on the lorry . . Moving in they quickly got furniture into place without fuss and went above and beyond with advice on assembly or placing particular furniture . . I had a foot injury and they were really supportive.
pro
Friendly and reliable
pro
Punctual and competitive
Moved from Heathfield (United Kingdom) to Herstmonceux (United Kingdom)
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Fantastic friendly professional service. Made moving very relaxed. Great communication. Took good care of our belongings.
pro
Very professional
pro
Took care of our belongings
Moved from Uckfield (United Kingdom) to Uckfield (United Kingdom)
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All of the staff at Witham Brothers made our move last week a very easy and smooth event.
We really couldn’t fault the way the lads took care of our old and new home and all of our possessions.
pro
Pleasant & Friendly
pro
Very careful with our possessions
Moved from Stone Cross (United Kingdom) to Broad Oak (United Kingdom)
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Our completion date became known at short notice and Withams were very flexible in arranging an estimate and then committing to the move. With pre-packing on the day before the move the crew arrived for an early start on removal day. Well organised, flexible and helpful they loaded the two vehicles on schedule and left for our new home.
As we were downsizing we could not be sure that everything would fit in but again the crew worked incredibly hard to make it happen.
It really couldn't have gone much better. We are grateful to everyone involved in achieving a positive outcome.
pro
PROFESSIONAL & FLEXIBLE
pro
DELIVERED ON WHAT THEY OFFERED
con
PRICE AT TOP END BUT ACCEPTED
con
PAYING DEPOSIT ON BOXES IS A SMALL NIGGLE
Moved from Seaford (United Kingdom) to Seaford (United Kingdom)
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We had 3 men to help us pack and move .what fantastic men nothing was to much trouble .Everything was packed so safely .
pro
Happy helpful movers
Moved from Pembury (United Kingdom) to Haworth West Yorkshire (United Kingdom)
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The packers and movers worked incredibly hard and with unfailing courtesy and good humour as this was a distance move and neither locations were easy. All our belongings arrived in good condition and Witham Brothers went that extra mile in every sense.
pro
Very helpful
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Reasonable rates
Moved from Hastings (United Kingdom) to Liskeard (United Kingdom)
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Excellent service from the introduction and booking to the move and also the after care.
The team arrived on time and packed well. I felt they were taking care of my belongings and the move was swift and stress free.
Thank you!
pro
professional
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efficient
Moved from Cranbrook (United Kingdom) to Hawkhurst (United Kingdom)
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From the home visit for our quote to the customer services team and the 2 guys who came on the day to move us, everyone was professional, polite and communicative, I would highly recommend Witham's to anyone.
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Presentable
Moved from Brighton (United Kingdom) to Uckfield (United Kingdom)
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Having used Withams before we had always been impressed with the level of service and the staff. Although the Brothers no longer own the company the service was still excellent. On the day the team turned up on time and got to work. The afternoon moving in brought the rain. No moans from the guys just working through it ensuring nothing got damaged. Well done!
pro
Competitive price
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reliable
Moved from Bexhill On Sea (United Kingdom) to Bexhill On Sea (United Kingdom)
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I was impressed by the professionalism of the whole team from the moment I made my first enquiry until the last pieces of furniture were taken off the removal truck at my new home.
Moved from St Leonards On Sea (United Kingdom) to Newark (United Kingdom)
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Extremely friendly removal men, very efficient, couldn’t ask for more for the day to go smoothly. Highly recommend and would use again
Moved from Hailsham (United Kingdom) to Polegate (United Kingdom)
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We had several removals quotes & picked this company since they were local & appeared very professional, they were not the cheapest nor most expensive quote. We did however, question the 3-day time they allotted for the move, (we had moved 2 years ago, the same distance & that company spent 5 days on the move), but they assured us this wouldn’t be an issue & they were very confident with the time allotted. We were supposed to have a full pack & move service. We had a 3000 sq. ft family home plus studio & garage & we moved 6 miles away. The same company also approached the people whose house we had purchased & undertook that move. The gap between confirming the move date & the move was 10 weeks. We asked for some boxes to be delivered so we could start packing away items, it was pointed out that we had paid for a full pack service so we shouldn’t need many. However, I was astonished to find that when I called to pay the £1.50 / box deposit, they also wanted to charge 2.5% for using a card. Petty point but my gut feeling told me to cancel & go elsewhere, unfortunately I didn’t. The way I was spoken to was also condescending & rude.
The day before the move, loading day, was the day of heavy snow in our area. However, they arrived at 8am with a large lorry & smaller van. 1 guy packed & 4 loaded vehicles. Both my sons helped load & myself & my wife helped pack. During the afternoon I was made aware by the guys that they had been told that on move day there would only be three of them with three vans, they thought this insufficient & suggested I take it up with their office. I called & was again spoken to like an idiot & told that they knew what they were doing & that we would be out by 1pm the next day. However, when I told her that only 1 lorry had been loaded & the van empty she was surprised. Just before 4pm the guys said they were leaving for the day. The main lorry was full but the van empty. The reason I was given for this some weeks later was that they were worried about getting home in the snow. However, as the main lorry wouldn’t start & it was blocking the drive, they just sat in their vehicles for over an hour waiting for it to be fixed.
I then sent my concerns once again by email which pointed out that we had furniture in every room, all appliances were still in place & connected & that there was still much packing to do. I received a reply the next day saying that a boss would give me a call. (I didn’t get the call).
Move Day: 3 people & 3 vans arrived at 8.30am. Nobody packed except myself & my wife, and once again my two sons had to help loading the vans, they did as much as the removal men. Everything was hastily thrown on the vans, every square inch was used including foot wells & our cars were all crammed full. Despite all our best efforts we were not able to leave until gone 2pm & then not with everything. I had already had the buyers complaining about vacant possession & had to beg them to allow for a van to come back & collect the remaining stuff.
There was nowhere near enough people or vehicles.
On day three we were back to 5 people but as everything was loaded with no thought and not room by room, it was a mess. Again, all of us had to help & we ended up putting a lot of stuff in a barn as we could not place things properly.
Many emails went between us & Witham Brothers. In the end we received a posted letter with £100 in M&S vouchers as a good will gesture. This was to compensate for the man days my family had to work to get the move done. As a closing insult, it was pointed out when issuing the deposit refund for the boxes that 10 were no longer usable. Many of the boxes they sent originally were very old & only usable after I repaired them.
In the correspondence after the event I was told a few blatant lies and their excuse related to “The Beat from The East”. However, that did not affect the number of people they supplied or the vans they didn’t have or the fact that the vans they do have don’t necessarily work. As I pointed out, they were greedy & took on too much work. Even their own staff warned me that there was insufficient staffing, a charge they deny. I am so disgusted by the treatment we received that I am now taking action against them.
pro
Workers were pleasant
con
Not enough staff allocated
con
Rude when questioning them
Moved from Robertsbridge (United Kingdom) to Burwash (United Kingdom)
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Response of
We are a long established family business and have worked hard to build our excellent reputation and try very hard to give all our customers a first class service. It has been very disappointing to read Mr. B. lengthy diatribe and we are very sorry he has felt it necessary to broadcast his tainted view of his move on social media. Mr. B. did present his case to the independent furniture ombudsman (the relevant adjudicator for our industry) and they found in our favour. I leave you to draw your own conclusions!

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