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National moving

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Reviews

20
9.0
based on 20
Sirelo and Google reviews
How is the review score calculated?
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 on Google
Excellent service throughout. Team were friendly and courteous and respectful of our items. They did their best to meet our requirements and put everything where we needed it. Chris and Devin were particularly helpful. A lovely team who worked incredibly hard to make our move successful and relatively stress free. Thanks guys!
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 on Google
They were so quick on their job via packing. Due to house swap they also helped my.swapper to.speed up snd had good patience.
As later pn we unpacked we found few items were broken. And they only packed/took 90% of our household items so we had to go back and collect.
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 on Google
I want to start by saying that the removal lads themselves were excellent. They worked extremely hard over two days, despite the very high temperatures, and were polite, helpful and professional throughout. They absolutely deserve credit for the effort they put in.

Unfortunately, the same cannot be said for the way the quote and additional charges were handled.

When I originally requested a quote, I clearly explained that we wanted a full packing service, with the house packed one day and the actual move carried out the following day, as we would be staying elsewhere overnight. This was discussed and noted when the quote was prepared.

I therefore had every reason to believe that the price I had been quoted covered what I had specifically asked for.

It was only when I came to confirm the booking that I was told the service I had requested would actually cost an additional £750.

This was just two days before our move, leaving us in an extremely difficult position. At that stage, finding another removal company to take on a full pack and move at such short notice was simply not a realistic option. We therefore had little choice but to pay the additional £750.

What I find particularly disappointing is that, despite this clearly being a communication or quoting issue, there was no willingness whatsoever to meet us halfway or make any adjustment to the additional charge. Had I been told from the outset that the service I had requested was not included in the quote, I could have compared other companies and made an informed decision. Being presented with an unexpected £750 charge immediately before moving was very different.

I have no criticism of the removal team themselves — they worked incredibly hard and did their job well. My issue is entirely with the quotation process, communication and the way the additional £750 was handled.

For me, this has completely overshadowed what was otherwise a good job by the lads on the ground.

My advice to anyone considering using West Country Movers would be to get absolutely everything in writing and check that every service you have discussed is specifically included in the quoted price.

Unfortunately, based on my experience, I would not recommend West Country Movers and would not use them again.
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 on Google
We had a great experience with this company. The delivery guys were amazing. Punctual, efficient, so hard working and so personable. Each one was super cheerful, polite, patient and made the whole moving experience so much less stressful than it could have been. A big thanks to all concerned.
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 on Google
The team at West Country Movers were so helpful and accommodating, packing us up and moving us quickly and efficiently despite the bank holiday heatwave. Everyone was cheerful and kind, offered smart suggestions, and handled my increasing panic with calmness! Dylan, Jordan and Martin did an absolutely splendid job; all three of them were professional, efficient and delightful chaps. The two ladies who turned up to help unload also worked extremely hard and were equally delightful. Although I hope never to move again(!), I will recommend you to everyone I know who is moving. Worth every penny. Thank you.
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 on Google
Can't recommend highly enough. We decided to move at very short notice. From first contact to the end of the move West Country Movers were superb. They came out and quoted, dropped tonnes of boxes off when agreed and on the day of the move they couldn't have been more efficient or friendly. The move, even in rather poor weather, was handled professionally and with good humour and we were in our new house, and mostly unpacked, by dinner time. We have moved many times in the past and this was far and away the best experience to date. Book with them, you wont' regret it.

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Review Sources

Sirelo
0.0
0
Google
Google
9.0
20

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