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Reviews
20Unfortunately, the same cannot be said for the way the quote and additional charges were handled.
When I originally requested a quote, I clearly explained that we wanted a full packing service, with the house packed one day and the actual move carried out the following day, as we would be staying elsewhere overnight. This was discussed and noted when the quote was prepared.
I therefore had every reason to believe that the price I had been quoted covered what I had specifically asked for.
It was only when I came to confirm the booking that I was told the service I had requested would actually cost an additional £750.
This was just two days before our move, leaving us in an extremely difficult position. At that stage, finding another removal company to take on a full pack and move at such short notice was simply not a realistic option. We therefore had little choice but to pay the additional £750.
What I find particularly disappointing is that, despite this clearly being a communication or quoting issue, there was no willingness whatsoever to meet us halfway or make any adjustment to the additional charge. Had I been told from the outset that the service I had requested was not included in the quote, I could have compared other companies and made an informed decision. Being presented with an unexpected £750 charge immediately before moving was very different.
I have no criticism of the removal team themselves — they worked incredibly hard and did their job well. My issue is entirely with the quotation process, communication and the way the additional £750 was handled.
For me, this has completely overshadowed what was otherwise a good job by the lads on the ground.
My advice to anyone considering using West Country Movers would be to get absolutely everything in writing and check that every service you have discussed is specifically included in the quoted price.
Unfortunately, based on my experience, I would not recommend West Country Movers and would not use them again.Read more



