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International removals
National moving
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Bristol Removals offer a full range of professional removal and storage solutions for both home and business.
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Reviews
23% of the users recommend this removal company
Taiwo Peters
April 17, 2024
on Sirelo
Would not recommend AT ALL! Very unprofessional, horrible customer service and even worse execution. The Manager in charge was extremely rude and unbothered, constantly escalating an already tense and stressful situation, especially with my wife who was very upset at the poor service.
They damaged one of our wardrobes because they couldn't be bothered to disassemble it (even though we paid extra for flatpack) and then proceeded to say it was from IKEA and therefore very cheap and not suitable for reassembly more than once. Even though someone came round to do a physical survey and assured us there would be no issues. We have not been compensated for the damage till this day despite paying for extra insurance. Also, the tv, microwave and some furniture that went into their van came out very dirty and it was only a 7 minute drive.
They were meant to bring in our bar piano but at the first sign of difficulty, they said it could not be done (claiming their several 'years of experience' in moving) and said for them to even attempt it any further, we would have to sign a special waiver absolving them of any damage to the piano. When we refused, they left it in the garage. We eventually paid extra for professional piano movers who got in done in twenty minutes with zero damage to the piano.
All in all, it was a terrible experience. To be fair to the two workmen, they were slightly more reasonable, however, whenever we asked a question, they always sent us back to the manager and he set the tone for the horrible experience. The workmen simply followed his lead and eventually aligned with his bad behaviour. At the end of it, he didn't come to us to say they were going, he didn't ask if we were satisfied. The manager just stormed off into his van in a huff, it was the workmen that had the decency to say they were done and goodbye.
If you are looking for cheap, nasty and unprofessional service, then look no further! I totally regret using this company. A masterclass in atrocious customer service. It's no wonder they're not on Trust Pilot, they would be absolutely skinned!Read more
They damaged one of our wardrobes because they couldn't be bothered to disassemble it (even though we paid extra for flatpack) and then proceeded to say it was from IKEA and therefore very cheap and not suitable for reassembly more than once. Even though someone came round to do a physical survey and assured us there would be no issues. We have not been compensated for the damage till this day despite paying for extra insurance. Also, the tv, microwave and some furniture that went into their van came out very dirty and it was only a 7 minute drive.
They were meant to bring in our bar piano but at the first sign of difficulty, they said it could not be done (claiming their several 'years of experience' in moving) and said for them to even attempt it any further, we would have to sign a special waiver absolving them of any damage to the piano. When we refused, they left it in the garage. We eventually paid extra for professional piano movers who got in done in twenty minutes with zero damage to the piano.
All in all, it was a terrible experience. To be fair to the two workmen, they were slightly more reasonable, however, whenever we asked a question, they always sent us back to the manager and he set the tone for the horrible experience. The workmen simply followed his lead and eventually aligned with his bad behaviour. At the end of it, he didn't come to us to say they were going, he didn't ask if we were satisfied. The manager just stormed off into his van in a huff, it was the workmen that had the decency to say they were done and goodbye.
If you are looking for cheap, nasty and unprofessional service, then look no further! I totally regret using this company. A masterclass in atrocious customer service. It's no wonder they're not on Trust Pilot, they would be absolutely skinned!Read more
Price
Unprofessional
Moved from Bristol (United Kingdom) to Bristol (United Kingdom)
Andrew Chapman
January 10, 2024
on Sirelo
Our move today went smoothly. [Names removed by Sirelo] were great; punctual, cheerful, helpful, quick and efficient.
Price
Moved from Portishead (United Kingdom) to Oxford (United Kingdom)
V.H.
October 25, 2023
on Sirelo
'If you’re looking for a company that makes promises it can’t keep, then this is the company for you. They took five days to put my son’s bed together, which should have been done on the same day as unloading the house boxes. On the last day, two men came to finish the job but were unable to do so because there were ‘too many screws’. Fortunately, one gentleman came later and was able to complete the job manually. Additionally, having only one person pack up my 4 bedroom house and garage was not good time management.
I also used their cleaning service for end-of-tenancy cleaning but was not satisfied with the results. If you’re considering using their cleaning service, don’t bother as your state agent will charge you £100 less for doing it again. When I contacted [Name removed by Sirelo] about this issue, he refused to refund me for the cleaning service because I had been happy on the day of service. However, I would not recommend their cleaning service as I believe them to do the standards as promised and didn't have time to go from room to room checking all standards.
Overall, I would not recommend this company due to my negative experiences with their services.'Read more
I also used their cleaning service for end-of-tenancy cleaning but was not satisfied with the results. If you’re considering using their cleaning service, don’t bother as your state agent will charge you £100 less for doing it again. When I contacted [Name removed by Sirelo] about this issue, he refused to refund me for the cleaning service because I had been happy on the day of service. However, I would not recommend their cleaning service as I believe them to do the standards as promised and didn't have time to go from room to room checking all standards.
Overall, I would not recommend this company due to my negative experiences with their services.'Read more
Friendly
Damage settlement
Moved from Backwell (United Kingdom) to Nailsea (United Kingdom)
G.P.
September 13, 2023
on Sirelo
Do not use this company. They lost items of furniture, delivered other people's furniture to my house and much was damaged or dirty when in storage. I could not get any compensation and it cost me hundreds of pounds to replace items AVOID at all costs
NOthing
Careless with furniture
Moved from Brstol (United Kingdom) to Somerset (United Kingdom)
J.M.
July 4, 2023
on Sirelo
KEEP WELL AWAY FROM THIS COMPANY!!
We moved only 10 minutes away and in that short time we suffered breakages, damaged items and more importantly a large fragile item has never been seen again! Obviously contacted the company several times who promised to investigate and call back but never have in spite of my continual chasing. Bitterly disappointed that even the boss showed no concern or interest in sorting out our problems. Nobody deserves to be ignored or treated in this way. We shall be pursuing this further.
We moved only 10 minutes away and in that short time we suffered breakages, damaged items and more importantly a large fragile item has never been seen again! Obviously contacted the company several times who promised to investigate and call back but never have in spite of my continual chasing. Bitterly disappointed that even the boss showed no concern or interest in sorting out our problems. Nobody deserves to be ignored or treated in this way. We shall be pursuing this further.
Careless with furniture
Moved from Bristol (United Kingdom) to Bristol (United Kingdom)
S.R.
January 10, 2023
on Sirelo
We arranged a three day move to Scotland and it was agreed that they would pack on the first day, drive up on the second day unpack into storage and return to Bristol on the third day. As soon as we had signed the contract we had a telephone call asking for the £3500.00 a.s.a.p when I said I needed time to arrange payment he was very rude and aggressive in tone. The day before the move they came and looked at what needed to be done and said packers would turn up at 8.30. One man came at 10.30 in a Luton Van and said others were coming at 12.00 two more eventually turned up at 2.00. At 8.30 we told him that everything would not fit in the van but they wouldn't listen. The wardrobe had 2 legs broken off as they brought it down the stairs. When the van was full a considerable amount of our belongings we're still in the house. They then asked for storage details and the security code for the storage container. When we asked why they said they were bringing the move forward and leaving for Scotland there and then, we tried saying that wasn't what was agreed but in the end we were so stressed we gave them the details. The second van was in very bad repair and when we left for Scotland the following day we were told it had broken down en route but not told where. They eventually turned up 24 hours later in a Hire van. When we looked into the container we found hanging boxes had not been used and my husband's shirts had been used as packing for china. When we tried to claim for the broken wardrobe he told us we could only have £40.00 as we hadn't taken out extra insurance although he advertises as fully insured. He also said that all claims had to be made within 5 days of the move. He didn't answer emails and didn't reply to telephone calls. The Brochure looks very professional unfortunately the same thing cannot be said for the company.Read more
Unprofessional
Moved from Bristol (United Kingdom) to Lanark (United Kingdom)
