Back
What makes your company stand out?
This moving company has not yet answered this question.
Services
National moving
About
There's no information available about this removal company.
Gallery
View all
View all![]()
Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
This moving company has not yet answered this question.
What is the best advice you would give to customers?
This moving company has not yet answered this question.
Have you moved with this company?
We'd love to hear about your experience.
Reviews
Aleksej Artemjev
October 18, 2024
on Google
I’ve used this delivery company numerous times without a hitch, but my recent experience has been extremely disappointing. I received an invoice for an under-declared surcharge of £1,185, which is outrageous considering my parcel only cost £100 to send.
What’s more concerning is that they haven’t provided any evidence to justify this massive charge. When I reached out, they mentioned taking the matter to solicitors, but honestly, I’m not intimidated. I just want fair treatment and transparency in their billing practices. I hope they reconsider their approach, as this has soured my experience significantly. Proceed with caution if you choose to use their services.
What’s more concerning is that they haven’t provided any evidence to justify this massive charge. When I reached out, they mentioned taking the matter to solicitors, but honestly, I’m not intimidated. I just want fair treatment and transparency in their billing practices. I hope they reconsider their approach, as this has soured my experience significantly. Proceed with caution if you choose to use their services.
Miss Fatima
October 14, 2024
on Google
Absolutely terrible experience.
Recurrent missed collection of parcel with no update or no investigating for cause with resultant cancellation.
Made me miss important return window.
Customer care chat online is very unhelpful. Several instances of not referring to previous messaging history or knowing the latest situation with parcel.
Do not recommend and will not again.
Recurrent missed collection of parcel with no update or no investigating for cause with resultant cancellation.
Made me miss important return window.
Customer care chat online is very unhelpful. Several instances of not referring to previous messaging history or knowing the latest situation with parcel.
Do not recommend and will not again.
Oliver Hall
October 11, 2024
on Google
Great service from Angelica, I had tried 3 or 4 times to get chat with someone about getting an update on a parcel I had sent out a couple of days ago. The previous people took ages to reply and ended up closing the chat after I supplied all my details. Angelica was professional and efficient in dealing with my request.
Adrian Harrington Rare Books
September 27, 2024
on Google
We have used Interparcel now for several years, and their service has been efficient and cost-effective. We have had fewer than a handful of problems in that time. Recently we had one issue with a missed collection, and we contacted Sue using their online chat feature, who sorted the problem out there and then.
Anita Trenery
September 27, 2024
on Google
Had a webchat with David who was informative re. destination of my parcel as the tracking information didn't show it's current location. Had a few queries along the way in the webchat and David was very helpful and friendly. Happy customer so far!
Samara Rizvi
September 20, 2024
on Google
**Disappointing Service with No Support**
We had three important courier boxes headed to Cyprus that got stuck in customs due to issues with the commercial invoices.
1) **Box 1**: When I raised the invoice on their system, the actual value was incorrectly listed because of a problem on their website. I realized this too late, and by then, the boxes were already with Parcel Force and dispatched.
2) **Box 2**: This booking involved two boxes together. One box was delivered fine, but the second one had significant issues.
First, I received only one tracking number for both boxes, which led me to believe they were shipped together. However, they were actually two separate shipments, and I never got the second tracking number. This resulted in me providing incorrect documents to customs, causing major delays.
Second, they issued a single commercial invoice for both boxes instead of separate invoices, which confused customs and led to continuous inquiries.
I reached out to Interparcel and Parcel Force countless times—more than I even call my parents! Unfortunately, they didn’t amend any of the invoices. Parcel Force claimed it was Interparcel’s responsibility, while Interparcel pointed back to Parcel Force. On top of that custom asked courier company to contact them directly but guess what? To that as well they said No they can't because of some bullshit company policy.
The issue is that these companies hire young employees who seem to lack awareness of the urgency some courier situations require. Instead of focusing on the task at hand, they’re often distracted by personal conversations. One representative I spoke to on the phone wasn’t even willing to talk more than few seconds.
Thankfully, the customs officers were incredibly helpful. They communicated with me via personal WhatsApp and mobile, recognizing that this is affecting three wedding events worth £40k and many suppliers. Meanwhile, Interparcel and Parcel Force seemed indifferent to the urgency of the situation. They were just sitting and enjoying the show.
The boxes were stuck for three weeks, and just one week before our wedding, the customs officers in Cyprus stepped in to assist us. They worked tirelessly, along with my clearing agent, despite our communication challenges due to language barriers. The customs team in Cyprus was exceptionally kind and prioritized our delivery, coordinating with the main post office and being available even on their days off.
In the UK, we really lack this level of kindness and support, which is both shocking and disappointing.
I will never use Interparcel again!
**Lesson learned**: If you encounter issues at customs, expect zero assistance from them.Read more
We had three important courier boxes headed to Cyprus that got stuck in customs due to issues with the commercial invoices.
1) **Box 1**: When I raised the invoice on their system, the actual value was incorrectly listed because of a problem on their website. I realized this too late, and by then, the boxes were already with Parcel Force and dispatched.
2) **Box 2**: This booking involved two boxes together. One box was delivered fine, but the second one had significant issues.
First, I received only one tracking number for both boxes, which led me to believe they were shipped together. However, they were actually two separate shipments, and I never got the second tracking number. This resulted in me providing incorrect documents to customs, causing major delays.
Second, they issued a single commercial invoice for both boxes instead of separate invoices, which confused customs and led to continuous inquiries.
I reached out to Interparcel and Parcel Force countless times—more than I even call my parents! Unfortunately, they didn’t amend any of the invoices. Parcel Force claimed it was Interparcel’s responsibility, while Interparcel pointed back to Parcel Force. On top of that custom asked courier company to contact them directly but guess what? To that as well they said No they can't because of some bullshit company policy.
The issue is that these companies hire young employees who seem to lack awareness of the urgency some courier situations require. Instead of focusing on the task at hand, they’re often distracted by personal conversations. One representative I spoke to on the phone wasn’t even willing to talk more than few seconds.
Thankfully, the customs officers were incredibly helpful. They communicated with me via personal WhatsApp and mobile, recognizing that this is affecting three wedding events worth £40k and many suppliers. Meanwhile, Interparcel and Parcel Force seemed indifferent to the urgency of the situation. They were just sitting and enjoying the show.
The boxes were stuck for three weeks, and just one week before our wedding, the customs officers in Cyprus stepped in to assist us. They worked tirelessly, along with my clearing agent, despite our communication challenges due to language barriers. The customs team in Cyprus was exceptionally kind and prioritized our delivery, coordinating with the main post office and being available even on their days off.
In the UK, we really lack this level of kindness and support, which is both shocking and disappointing.
I will never use Interparcel again!
**Lesson learned**: If you encounter issues at customs, expect zero assistance from them.Read more
