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National moving
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Reviews
stephen holmes
April 24, 2025
on Google
Awful company to deal with, I have been lied to and patronised by the call centre.
They did not collect and have lied about it. I can prove by recordings i gave the correct address!Promised call backs hours late,
I would never use this company again, it was our first time using them and our last.
They did not collect and have lied about it. I can prove by recordings i gave the correct address!Promised call backs hours late,
I would never use this company again, it was our first time using them and our last.
Darren Coham
April 8, 2025
on Google
Sent parcel packaged nicely in a large cardboard box measuring 50x60x80cm and weighing 33kg. paid price as quoted. parcel picked up and delivered very quickly so have no issues there.
But..... now 2 weeks after delivery I get an invoice wanting me to pay an extra £80 if paid within a certain time or £95 if not as according to the courier my dimensions were a couple of centermeters out ( which they werent) if anything to weight was overestimated to be on the safeside, can't speak to anyone on phone only by email, they ask me to prove the dimensions... how can I do that once the parcel has left.... arghhh if they think I'm paying this they will be a little disappointed...
But..... now 2 weeks after delivery I get an invoice wanting me to pay an extra £80 if paid within a certain time or £95 if not as according to the courier my dimensions were a couple of centermeters out ( which they werent) if anything to weight was overestimated to be on the safeside, can't speak to anyone on phone only by email, they ask me to prove the dimensions... how can I do that once the parcel has left.... arghhh if they think I'm paying this they will be a little disappointed...
Zoriana Dykunska
March 31, 2025
on Google
I waited the entire day for my parcel to be picked up, but no one arrived. Since I cannot work from home, I took a day off to ensure I was available. In the morning, I called customer support to confirm that the pickup was scheduled for today. At 17:15, I called again, and support informed me that an attempt was made at 11:00. However, I did not hear anyone knock on my door throughout the day. This is very frustrating and unacceptable. I need to move out and have a large parcel that needs to be collected.
Darren Leonard
February 3, 2025
on Google
DO NOT USE THIS COMPANY TO SEND ANYTHING THAT CANT BE PUT IN A JIFFY BAG!!! WILL HAPPILY ACCEPT ACCURATE WEIGHTED AND DIMENSIONED SHIPMENTS THEN WILL STATE THAT AS IT WASNT IN A BOX OR JIFFY BAG HAD TO BE MANUALLY HANDLED £25 CHARGE HIDDEN IN T&C's YOUVE BEEN WARNED. SHRINK WRAP & TAPING ISNT ACCEPTABLE PACKAGING!!!!! EVEN WHEN OTHERS TAKE THEM
Tessa Ingle-Finch
December 4, 2024
on Google
Brilliant online chat and help with Jess - I booked my parcel in, and stupidly had not amended the name of the recipient to her new married name. The correct details were updated and new labels were emailed to me very very promptly. Excellent site to use, and very good pricing, along with full tracking. Cannot recommend highly enough
Aleksej Artemjev
October 18, 2024
on Google
I’ve used this delivery company numerous times without a hitch, but my recent experience has been extremely disappointing. I received an invoice for an under-declared surcharge of £1,185, which is outrageous considering my parcel only cost £100 to send.
What’s more concerning is that they haven’t provided any evidence to justify this massive charge. When I reached out, they mentioned taking the matter to solicitors, but honestly, I’m not intimidated. I just want fair treatment and transparency in their billing practices. I hope they reconsider their approach, as this has soured my experience significantly. Proceed with caution if you choose to use their services.
What’s more concerning is that they haven’t provided any evidence to justify this massive charge. When I reached out, they mentioned taking the matter to solicitors, but honestly, I’m not intimidated. I just want fair treatment and transparency in their billing practices. I hope they reconsider their approach, as this has soured my experience significantly. Proceed with caution if you choose to use their services.
