TOP RATED MOVER

PSS International Removals

8.3
based on 292
Sirelo and Google reviews
i
What customers are saying
pro
Price (16)
pro
Professional (16)
pro
Communication (12)
con
Communication (10)
Services
International removals
Excess baggage
Car & Vehicle transport
Associations
Fedemac
Euromovers

About

PSS International removals offers International Removals & International Shipping from the UK. They also offer Shipping to Australia and Shipping to New Zealand services and many other top destinations. PSS only handles international removals overseas.

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Reviews

292
8.3
based on 292
Sirelo and Google reviews
How is the review score calculated?
74% of the users recommend this removal company
Report review
 on Sirelo
Just like last time, a pleasure to use PSS to get my stuff to the other side of the world, to my home in New Zealand
pro
Price
Moved from London (United Kingdom) to Napier (New Zealand)
Response of
Hello, thank you very much for your kind review and for choosing PSS again for your international move. We are delighted to hear that you were pleased with the service and that everything went smoothly getting your belongings to your home in New Zealand. It means a great deal to us to have returning customers, and we truly appreciate your continued trust in our team. We wish you all the best in your new home, and we look forward to assisting you again in the future should you ever need us.
Kind regards,
Customer Services
Report review
 on Sirelo
Easy, great communication and made the whole move simple. They were great via email and phone calls sorting out any queries quickly and effectively.
pro
Price
Moved from Preston, Lancashire (United Kingdom) to Perth (Australia)
Response of
Hello, thank you very much for taking the time to leave your review. We are delighted to hear that you found the move easy and that our communication via email and phone helped make the process simple and straightforward. It’s great to know that any queries were dealt with quickly and effectively by the team. We really appreciate your feedback and are pleased we could support you throughout your move. Kind regards, Customer Services
Report review
 on Sirelo
We moved to southern Spain last spring and chose PSS after getting quotes from three different companies. They weren't the cheapest but the level of service and detail in how they explained everything gave us confidence — and that confidence turned out to be well-placed. Our move coordinator was genuinely helpful rather than just going through the motions, and when we had a slight delay due to a Spanish customs issue (nothing to do with PSS), she kept us fully informed and sorted it quickly. Our things were stored in their facility for a few extra days without any fuss or extra charge. That kind of flexibility when things don't quite go to plan really matters. Highly recommended.
Moved from London (United Kingdom) to Spain (Spain)
Response of
Hello,
Thank you for taking the time to post a review. We take pride in our removals and really appreciate your valuable feedback. Hope you are enjoying Southern Spain.
Have a lovely day!
Kind Regards,
Customer Service.
Report review
 on Sirelo
Really happy with the move from the UK to Australia. The team was super helpful, everything went smoothly, and my stuff arrived safe and sound. Would definitely recommend!
pro
Price
Moved from London (United Kingdom) to Sydney (Australia)
Response of
Hello,
Thank you for taking the time to post a review. Your feedback is extremely valuable. At PSS International, we take pride in our removals, so we are glad your move to Australia went smoothly.
Have a lovely day!
Kindest Regards,
Customer Service.
Report review
 on Sirelo
Excellent
[Name removed by Sirelo] as a move manager was great. Communication was clear and concise. Removal guys were friendly and efficient. Post pick up communication was excellent
Moved from Falkirk (United Kingdom) to Sherwood Park (Canada)
Response of
Hello,
Thank you for taking the time to post a review. At PSS International, we take pride in our removals process, so your feedback is extremely valuable. We are glad you had a good experience with some of our team members.
Have a lovely day!
Kindest Regards,
Customer Service.
Report review
 on Sirelo
We paid a “premium” price for PSS (more than double other quotes), expecting a smooth, hassle-free international move. Instead, it was a genuinely horrible experience.

Communication was abysmal: long stretches with no meaningful updates, no reliable ETA, and constant chasing from our side just to get basic information.

Worse, multiple items arrived seriously damaged — including most of our glasses and kitchenware, and an expensive chest of drawers that appears to have been dropped in transit. We documented everything with photos and raised a formal complaint. PSS has denied responsibility and has offered no compensation whatsoever.

Independent movers we consulted confirmed what the photos already show: the packing/handling was not adequate for international export transit.

This is not a premium service — it’s a premium price tag attached to poor execution and non-existent customer care when things go wrong. We would never use PSS again and strongly recommend choosing a different company that delivers better quality for a far lower price.Read more
con
Price
Moved from London (United Kingdom) to Munich (Germany)
Response of
Hello, Thank you for taking the time to leave your review, and I am sorry to hear that you are unhappy with certain aspects of your experience. I have reviewed your file, and I can see that your estimated transit time was quoted as 2–6 weeks, with your goods arriving only a few days outside of this timeframe. While we always aim to meet estimated schedules, transit times are provided as guidelines and can occasionally be affected by factors beyond our control. I do appreciate that even a short delay can be frustrating, and I am sorry for any inconvenience caused. Regarding your comments about updates and delivery scheduling, I can see that our destination agents were in contact with you once your shipment had been completed. At that stage, they would have been able to provide an estimated delivery window, however a confirmed delivery date cannot always be given until customs clearance is completed and the goods are released for delivery. This is to avoid any further changes caused by d elays outside of our control, and I am sorry if this resulted in any frustration. I have also checked our records, and I can confirm that all emails sent to your move manager were responded to within 24–48 hours. I am sorry to learn that some items arrived damaged. As soon as this was reported, a claim was opened on your behalf, and our claims team has been in contact and is actively investigating. I understand they are currently awaiting further information from you in order to progress your claim and provide a settlement offer. If you have any further questions, please do not hesitate to get in touch. Kind regards, Customer ServicesRead more

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