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Services
International removals
Excess baggage
Car & Vehicle transport
About
PSS International removals offers International Removals & International Shipping from the UK. They also offer Shipping to Australia and Shipping to New Zealand services and many other top destinations. PSS only handles international removals overseas.
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Reviews
66% of the users recommend this removal company
Marc Zentar
July 22, 2024
on Sirelo
I paid a lot to send some key items from London to Australia by air as we needed them urgently for the kids - beds/chairs etc. We were told it would take 7-10 days but after we paid the communication became non existent. The day before the packages were collected I had to call 4 times to find out if they were coming to get the packages or not. After they were collected I heard nothing, so called after 10 days and it turns out the packages are still in the warehouse and haven’t been shipped because it took them this long to weigh the items and request slightly more money from me. So it will now be almost a month for them to deliver the goods despite promising to get them to me within 7-10days. I would definitely not trust PSS again in the future.
Communication
Moved from London (United Kingdom) to Sydney (Australia)
Alexandra
July 22, 2024
on Sirelo
I paid for air delivery, which was supposed to arrive within 2 weeks, but I did not receive my belongings until 4 weeks later. During this period, the staff ignored my daily inquiries about the status of my boxes.
When my belongings finally arrived, they were broken, including a smashed Smeg microwave. Despite paying for insurance and claiming £400, which reflects the market price of the item, PSS Removals only offered me £30 in compensation. This is utterly unacceptable.
I have sent several emails to [Name removed by Sirelo], the Claims Adjuster, requesting a reconsideration of the amount or, at the very least, the terms and conditions of the insurance, which I was not provided with at the time of purchase. Unfortunately, my emails have been ignored.
I do not recommend PSS Removals due to their poor service and lack of accountability. I will be leaving multiple reviews to warn others about this experience.
When my belongings finally arrived, they were broken, including a smashed Smeg microwave. Despite paying for insurance and claiming £400, which reflects the market price of the item, PSS Removals only offered me £30 in compensation. This is utterly unacceptable.
I have sent several emails to [Name removed by Sirelo], the Claims Adjuster, requesting a reconsideration of the amount or, at the very least, the terms and conditions of the insurance, which I was not provided with at the time of purchase. Unfortunately, my emails have been ignored.
I do not recommend PSS Removals due to their poor service and lack of accountability. I will be leaving multiple reviews to warn others about this experience.
No communication with a client, damaged stuff, no compensation even if an insurance is bought
Moved from London (United Kingdom) to Dubai (United-Arab Emirates)
Yeon Woo Kim
June 21, 2024
on Sirelo
TL;DR - DO NOT USE THEM.
Think insuring things might help?
DO NOT USE their 'Standard Liability Shipment Protection'. You pay extra based on your declared value, but you don't get your declared value back.
- Declared a glass dining table for £700.
- PSS charged 3.5% of declared value + 0.3% per every month of storage. I paid an extra £49.
- Moved from London to Amsterdam (PSS721215).
- Table came completely shattered. Local company declared it as a total loss and removed it entirely.
- Sub contracted RCS ('Removal Claims Service') comes in. They now value the table as £200, not £700.
- All claims are also subject to an extra £100 'handling fee', as clearly stated in T&Cs, of course.
So I have no dining table, and I get offered back £100. Save yourself from heartache and don't do it.
Think insuring things might help?
DO NOT USE their 'Standard Liability Shipment Protection'. You pay extra based on your declared value, but you don't get your declared value back.
- Declared a glass dining table for £700.
- PSS charged 3.5% of declared value + 0.3% per every month of storage. I paid an extra £49.
- Moved from London to Amsterdam (PSS721215).
- Table came completely shattered. Local company declared it as a total loss and removed it entirely.
- Sub contracted RCS ('Removal Claims Service') comes in. They now value the table as £200, not £700.
- All claims are also subject to an extra £100 'handling fee', as clearly stated in T&Cs, of course.
So I have no dining table, and I get offered back £100. Save yourself from heartache and don't do it.
Damage settlement
Moved from London (United Kingdom) to Amsterdam (Netherlands)
J.B.
May 10, 2024
on Sirelo
PSS has been a nightmare to deal with. My wife agreed not to post her experiences with this company to get a small amount of compensation, which they forced her to negotiate for several weeks. PSS doesn’t seem to know how to communicate. They are unwilling to take responsibility for their mistakes. The fine print and the formulas they espouse make it easier to deny their mistakes. Several employees went as far as to blame us, for something we had nothing to do with. They said we were delinquent in paying a charge we had never been sent. This charge came after we paid the ' Final Invoice'.
After 8 months of exchanging emails, PSS claimed the computer made a billing error, which caused the delay, this delay was made worse because they seemed to have forgotten that our shipment was in the warehouse. Instead of 10 weeks, it took nearly 6 months to get our things. They only shipped them when we questioned why they had not arrived.
My biggest concern is that I found their billing practices to be suspect. The final invoice was not the final invoice. Depending on your location Door to Door Service doesn’t cover Door to Door Service (according to the explanation we eventually got, also suspect). They insist you buy insurance from their partner, then some of your things arrive broken( under their watch) next they charge you £100 to process the claim, (note they did nothing). This is a scam. Their insurance company stated the antiques were worth less due to age and wear and tear. If I were you, I would avoid PSS at all costs.Read more
After 8 months of exchanging emails, PSS claimed the computer made a billing error, which caused the delay, this delay was made worse because they seemed to have forgotten that our shipment was in the warehouse. Instead of 10 weeks, it took nearly 6 months to get our things. They only shipped them when we questioned why they had not arrived.
My biggest concern is that I found their billing practices to be suspect. The final invoice was not the final invoice. Depending on your location Door to Door Service doesn’t cover Door to Door Service (according to the explanation we eventually got, also suspect). They insist you buy insurance from their partner, then some of your things arrive broken( under their watch) next they charge you £100 to process the claim, (note they did nothing). This is a scam. Their insurance company stated the antiques were worth less due to age and wear and tear. If I were you, I would avoid PSS at all costs.Read more
NONE
Communication
Moved from Cardiff (United Kingdom) to Montreal (Canada)
Response of PSS International Removals
July 8, 2024
Good morning Mr [Name removed by Sirelo],
Thank you for taking the time to write us a review, we value all feedback good and bad and I do apologise that you have been unhappy with our service. I understand that we have been in contact with yourself and escalated your complaint as requested. I can see that we worked with you to try our best to resolve your concerns and reach a resolution that was suitable for all parties involved, and again I am sorry that you remain dissatisfied.
Kind regards
Customer services
Thank you for taking the time to write us a review, we value all feedback good and bad and I do apologise that you have been unhappy with our service. I understand that we have been in contact with yourself and escalated your complaint as requested. I can see that we worked with you to try our best to resolve your concerns and reach a resolution that was suitable for all parties involved, and again I am sorry that you remain dissatisfied.
Kind regards
Customer services
P.R.
March 4, 2024
on Sirelo
This was a furniture only move. On time, polite, conscientious, friendly, quick. Would recommend them
Professional
Moved from Leyburn (United Kingdom) to Abu Dhabi (United-Arab Emirates)
Response of PSS International Removals
April 17, 2024
Good morning,
Thank you for writing us a review and rating us 5 stars!
It is great to hear that you would recommend us and thank you for your kind words.
Wishing you the best in your new home.
Kind regards
Customer service
Thank you for writing us a review and rating us 5 stars!
It is great to hear that you would recommend us and thank you for your kind words.
Wishing you the best in your new home.
Kind regards
Customer service
S.M.
February 19, 2024
on Sirelo
Very happy with the experience of using PSS. Staff were very helpful especially the patience to complete paperwork and answer all our questions. Quote was very reasonable too. They made are move as stress free as possible.
Moved from Rochdale (United Kingdom) to Dubai (United-Arab Emirates)
Response of PSS International Removals
April 17, 2024
Good morning,
Thank you for taking the time to write us a kind review.
It is great to hear that we were able to take away some of the stress that moving can bring. I will be sure to pass on your feedback my colleagues and crew.
Kind regards
Customer service
Thank you for taking the time to write us a kind review.
It is great to hear that we were able to take away some of the stress that moving can bring. I will be sure to pass on your feedback my colleagues and crew.
Kind regards
Customer service
Thank you for taking the time to write us a review.
I am very sorry that you were unhappy with our services. We do value all feedback good and bad and appreciate you taking the time to let us know of your concerns. I have looked into this matter for yourself and understand that you had valued your Glass dining table at £700 however, were unable to provide receipts or locate similar items of that cost. Kindly note that in order for our claims handlers to provide monetary compensation for this, we do require a type of proof of purchase or value. I am very sorry that this has inconvenienced you in any way. Please understand that it is also explained that we do use a third party company to handle the claims on our behalf. With regards to the £100 claims handling fee, I understand that this was explained to yourself prior to raising the claim, which you had accepted, and is also explained in our terms and conditions. This is deducted from the total settlement amount whe n offered, and not required prior to this. I can confirm that should you wish to reject the settlement offer, the £100 claims handling fee would not apply. Once again, I do apologise that you remain unsatisfied and please do contact us with any further queries you may have.
Kind regards
Customer Services
Updated response:
Hi Yeon, thank you for your reply, I can see that RCS had also offered an additional £100 to yourself as a gesture of goodwill.
Although any disputes will need to be discussed with RCS directly, I will send you over an email now and see if I can assist you any further.Read more