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Services
International removals
Excess baggage
Car & Vehicle transport
About
PSS International removals offers International Removals & International Shipping from the UK. They also offer Shipping to Australia and Shipping to New Zealand services and many other top destinations. PSS only handles international removals overseas.
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Reviews
211
Sirelo and Google reviews
68% of the users recommend this removal company
M.G.
October 9, 2024
on Sirelo
Customer communication was excellent.
The packers were polite, professional and efficient. We were very happy with the service provided in the UK.
The packers were polite, professional and efficient. We were very happy with the service provided in the UK.
Careful with furniture
Moved from Braintree (United Kingdom) to Perth (Australia)
Graham Harrowell
October 9, 2024
on Sirelo
Our dealings to date with PSS have been quite painless, everyone from the Office through to the packing/collection team have been extremely helpful, knowledgeable and courteous. Just what is needed 😊😊
Moved from Bury (United Kingdom) to Matakana (New Zealand)
Response of PSS International Removals
October 9, 2024
Good afternoon Graham,
Thank you for taking the time to share your positive experience with us. We’re thrilled you enjoyed your removal process
Have a lovely day!
Kindest regards
Customer Services
Thank you for taking the time to share your positive experience with us. We’re thrilled you enjoyed your removal process
Have a lovely day!
Kindest regards
Customer Services
I.D.
October 8, 2024
on Sirelo
Professional helpful and took the stress out of the whole experience.
Always someone available to contact and packing team 100%
Always someone available to contact and packing team 100%
Efficient
None
Moved from Grange Over Sands (United Kingdom) to Melbourne (Australia)
Response of PSS International Removals
October 9, 2024
Good morning,
We appreciate you sharing your rating with us. We take pride in our Removals, and we're so happy you enjoyed it.
Have a lovely day!
Kindest regards
Customer Services
We appreciate you sharing your rating with us. We take pride in our Removals, and we're so happy you enjoyed it.
Have a lovely day!
Kindest regards
Customer Services
H.C.
October 8, 2024
on Sirelo
Well service and good communication. Delivery on time! no damage!
I would recomment for anyone to use.
I would recomment for anyone to use.
Professional
Moved from Hong Kong (Hong Kong) to Liverpool (United Kingdom)
Response of PSS International Removals
October 9, 2024
Good morning,
It thrilled us to see the five-star review you've given our company. We always work hard to ensure our clients are satisfied with our service.
Have a lovely day!
Kindest regards
Customer Services
It thrilled us to see the five-star review you've given our company. We always work hard to ensure our clients are satisfied with our service.
Have a lovely day!
Kindest regards
Customer Services
Marc Zentar
July 22, 2024
on Sirelo
I paid a lot to send some key items from London to Australia by air as we needed them urgently for the kids - beds/chairs etc. We were told it would take 7-10 days but after we paid the communication became non existent. The day before the packages were collected I had to call 4 times to find out if they were coming to get the packages or not. After they were collected I heard nothing, so called after 10 days and it turns out the packages are still in the warehouse and haven’t been shipped because it took them this long to weigh the items and request slightly more money from me. So it will now be almost a month for them to deliver the goods despite promising to get them to me within 7-10days. I would definitely not trust PSS again in the future.
Communication
Moved from London (United Kingdom) to Sydney (Australia)
Response of PSS International Removals
October 9, 2024
Good afternoon Marc,
Thank you for writing us a review, I am very sorry that you are unhappy with the service and I have taken the time to look into your concerns.
I can see that your goods were collected on the 11th July and brought back to our warehouse ready to be sent to yourself in Australia. After checking the system, you were quoted 7-10 working days to airport, and your goods have arrived on the 24th July. I do apologise that you believe there was delays however, I can confirm that your items have arrived in the quoted time frame. I do apologise for any confusion, and I am also sorry that you had difficulty getting in touch with us. I understand that you have been in contact with our baggage department and they have also advised you of the above. Please do let us know should you have any further queries and we will be happy to assist.
Have a lovely day,
Kindest regards
Customer service
Thank you for writing us a review, I am very sorry that you are unhappy with the service and I have taken the time to look into your concerns.
I can see that your goods were collected on the 11th July and brought back to our warehouse ready to be sent to yourself in Australia. After checking the system, you were quoted 7-10 working days to airport, and your goods have arrived on the 24th July. I do apologise that you believe there was delays however, I can confirm that your items have arrived in the quoted time frame. I do apologise for any confusion, and I am also sorry that you had difficulty getting in touch with us. I understand that you have been in contact with our baggage department and they have also advised you of the above. Please do let us know should you have any further queries and we will be happy to assist.
Have a lovely day,
Kindest regards
Customer service
Alexandra
July 22, 2024
on Sirelo
I paid for air delivery, which was supposed to arrive within 2 weeks, but I did not receive my belongings until 4 weeks later. During this period, the staff ignored my daily inquiries about the status of my boxes.
When my belongings finally arrived, they were broken, including a smashed Smeg microwave. Despite paying for insurance and claiming £400, which reflects the market price of the item, PSS Removals only offered me £30 in compensation. This is utterly unacceptable.
I have sent several emails to [Name removed by Sirelo], the Claims Adjuster, requesting a reconsideration of the amount or, at the very least, the terms and conditions of the insurance, which I was not provided with at the time of purchase. Unfortunately, my emails have been ignored.
I do not recommend PSS Removals due to their poor service and lack of accountability. I will be leaving multiple reviews to warn others about this experience.
When my belongings finally arrived, they were broken, including a smashed Smeg microwave. Despite paying for insurance and claiming £400, which reflects the market price of the item, PSS Removals only offered me £30 in compensation. This is utterly unacceptable.
I have sent several emails to [Name removed by Sirelo], the Claims Adjuster, requesting a reconsideration of the amount or, at the very least, the terms and conditions of the insurance, which I was not provided with at the time of purchase. Unfortunately, my emails have been ignored.
I do not recommend PSS Removals due to their poor service and lack of accountability. I will be leaving multiple reviews to warn others about this experience.
No communication with a client, damaged stuff, no compensation even if an insurance is bought
Moved from London (United Kingdom) to Dubai (United-Arab Emirates)
Response of PSS International Removals
October 9, 2024
Good morning Alexandra,
Thank you for leaving us a review, we do value all clients feedback and I have looked into your concerns for you. I can see that on your quotation, you were quoted the transit time of 7-14 days for the arrival of your goods. I can see that on the day your goods were due to be sent, you had emailed us and advised you were no longer moving and asked us to stop the process and not send your goods. I can confirm that this amendment was made however, you then asked for your goods to be sent again a few days after, and they had then missed the previous slot as we had cancelled this upon your request, therefore we had to wait and place them on the next available service. I can also see that you had requested for a name change when your goods arrived which also caused a slight delay.
I am sorry to hear that there was damage to your item and that you were unhappy with the settlement amount offered. Please understand that as per our terms & conditions, when the clai m investigation takes place, it is based on the cost of repair or replacement taking into account the age and condition of the item, there is also the £100 claims handling fee which is payable when the settlement amount is accepted. I understand you mentioned that you had not received our terms & conditions however, I can confirm that this was sent to you upon quotation, after you had completed your acceptance form and you are also asked to tick the box confirming you have read the terms & conditions when completing the form for the cover of your goods. I do also apologise you feel you have not received replies to your emails however, having checked the system, I can see that there are no outstanding emails on our side without a reply however, if you do have any emails you believe we have not replied to, if you wish to send these on to us directly I would be happy to look into this for you.
Kind regards
Customer ServiceRead more
Thank you for leaving us a review, we do value all clients feedback and I have looked into your concerns for you. I can see that on your quotation, you were quoted the transit time of 7-14 days for the arrival of your goods. I can see that on the day your goods were due to be sent, you had emailed us and advised you were no longer moving and asked us to stop the process and not send your goods. I can confirm that this amendment was made however, you then asked for your goods to be sent again a few days after, and they had then missed the previous slot as we had cancelled this upon your request, therefore we had to wait and place them on the next available service. I can also see that you had requested for a name change when your goods arrived which also caused a slight delay.
I am sorry to hear that there was damage to your item and that you were unhappy with the settlement amount offered. Please understand that as per our terms & conditions, when the clai m investigation takes place, it is based on the cost of repair or replacement taking into account the age and condition of the item, there is also the £100 claims handling fee which is payable when the settlement amount is accepted. I understand you mentioned that you had not received our terms & conditions however, I can confirm that this was sent to you upon quotation, after you had completed your acceptance form and you are also asked to tick the box confirming you have read the terms & conditions when completing the form for the cover of your goods. I do also apologise you feel you have not received replies to your emails however, having checked the system, I can see that there are no outstanding emails on our side without a reply however, if you do have any emails you believe we have not replied to, if you wish to send these on to us directly I would be happy to look into this for you.
Kind regards
Customer ServiceRead more
Thank you for your review and for taking the time to send us your valuable feedback. I will be sure to let my colleagues know you were happy with their service.
Have a lovely day!
Kindest regards
Customer Services