Fox Moving & Storage
About Fox Moving & Storage
Fox Moving & Storage provides domestic and international removals services. Whether you’re looking to move home or relocate your business. They also offer storage solutions.
NP44 1QX Cwmbran
Type of Removal Company
ReviewsWrite a review
I am very sorry for the inconvenience that was caused to you but as you know, our vehicle arrived punctually at your home on the appointed day and the crew carried out the required appraisal of the property for Covid-safety reasons. Given the circumstances, their opinion was that they would not be able to carry out the move safely, therefore after you had spoken to their manager they were instructed to return to their depot. We immediately refunded 100% of your removal charges directly to your bank account and without dispute.
We very much regret that this occurred and the difficulties that were caused, but the conditions did not meet with the necessary Covid safeguards that we have to adopt to carry out a removal with the care needed and in line with government advice. We provided you with our Covid precautions in the appointment email for your survey and it was discussed again with you at the time of the survey. The same advice and information was repeated in writin g as an attachment when we sent you your quotation and we also sent you a 16 point questionnaire the day before the removal to establish whether you understood the necessary arrangements to carry out the move safely. We have a duty of care to protect our staff as well as our customers from harm, so we go to great lengths to meet the guidelines that are necessary to carry out a removal properly and legally in these difficult times. Under the current and prevailing circumstances, our industry is allowed to carry out removals so long as certain conditions are met and our customers are normally very happy to see the care that we take to be able to operate the removal.
I apologise for any distress that you experienced and if you contact me directly I would be happy to discuss the issues and provide more detail, but it is only fair that other reviewers see the reasons for the extremely rare circumstances that caused us to decline to carry out your removal.