Pearson Home Moving



Average score of 7.4 out of 148 reviews
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Pearson Home Moving
The Courtyard, Bodymoor Green Farm, Coventry Road
B78 2DZ Kingsbury
+44 (0)1827 873 773

About removal company Pearson Home Moving

As per 4-10-2018, Pearson Home Moving is under administration and according to our information has halted its operations.

Services

International removals
Domestic removals
Excess baggage
Man & Van
Car & Vehicle transport
Piano transport
Pet transport
Art transport

Associations

Pearson Home Moving is accredited by the following associations:
Fedemac
FIDI
IAM
BAR
Fedem



Details

Established
1917
Employing
Unknown
Trucks
Unknown

Services

International removals
Domestic removals
Excess baggage
Man & Van
Car & Vehicle transport
Piano transport
Pet transport
Art transport

Associations

Pearson Home Moving is accredited by the following associations:
Fedemac
FIDI
IAM
BAR
Fedem


Details

Established
1917
Employing
Unknown
Trucks
Unknown

There are currently 148 reviews for Pearson Home Moving.
Write a review

No recommendation

Nur wenige Tage nach der 10% Anzahlung wurden wir aufgefordert, den Rest zu bezahlen (entgegen der Vereinbarung, dies 'näher der Zeit' zu erledigen - wir buchten ca. 1.5 Monate vor der Zustellung). Nach der Bezahlung war keinerlei Kontakt mehr mit der Firma möglich und Mails blieben unbeantwortet. Am Tag der vermuteten Abholung, auf die wir bis dahin nur hoffen konnten, wurden wir über die genaue Uhrzeit der Abholung von einer Subfirma (Abels), von der wir bis dato nichts wussten, informiert. Alles lief reibungslos. - soweit - Es war mit Pearson vereinbart, die sachen in einem Lagerhaus für 20 Tage zu halten, bis wir sie in UK entgegennehmen konnten. Nach der Abholung wussten wir wieder nichts, weder ob die Güter gut in UK angekommen sind, noch ob der ursprüngliche Zustellungstermin, 20. Oktober, bestehen bleibt. Keine Kontaktaufnahme möglich, weder durch Telefon noch durch Mail. Nur wenige Tage vor Zustellung der Anruf von der Abholerfirma Abels, Pearson sei konkurs gegangen und unser.. Read more

Pros and cons
Unehrlichkeit
Vorsätzlichkeit
Moved from Schneizlreuth (Germany) to Weymouth (United Kingdom).


No recommendation

I never received my goods, and I understand the company has gone bankrupt, and that my odds of receiving my shipment are not good.

I have no idea where my container is, and I am completely crestfallen and devastated. Even if my container is located, I probably won't be able to afford to hire another company to move it. If anyone could help, I would deeply appreciate your assistance.

Moved from Copenhagen O (Denmark) to Santa Fe (United States).


No recommendation

I would give less but it is not possible. At the time of moving out from Newcastle, when we were supposed to take all of our stuff (45 cub m ) to Hong Kong, the initial sales contact was great. The packing up was 'ok' and all seemed good.
When we moved it all out of storage and into a house in Scotland 16 months later, they turned up late, with two very large, unfit and lazy guys - who spent more time gabbing, standing around and complaining about the size of our consignment than actually doing the job. They also had the cheek to ask us if we wanted them to unpack!!
When I looked at the lorry I thought it was a bit small to contain all of our stuff, but they said that was everything. We ended up doing most of the unpacking and so we did not at the time tick off the number of every box, but after they had gone I found some things missing. Since then I have been trying through e-mails and phone calls to get some response to follow up. I now find out that they have gone to the wall, and.. Read more

Pros and cons
Good initial contact
Lazy, unfriendly road staff.
Completely dishonest in their dealings with Clients. They knew this was coming and yet they were prepared to leave people hanging.
Moved from Newcastle (United Kingdom) to Cambuslang (United Kingdom).


No recommendation

Pearson required total payment up front. When paid £8139,-. They stopped working and disappeared with the money without fulfiling the contract nor paying their Norwegian and Brazilian subcontractors. Stay AWAY. Also stay away from the following persons which represented PEARSON in my case. [names removed by Sirelo]. They have participated in illegal acts.

Pros and cons
Illegal acts, Svidel .freud
Moved from Oslo (Norway) to Prado (Brazil).


No recommendation

An absolute mess- Dates and information kept getting changed. Then no one turned up on the day i was given and then find out that they have gone into administration and i have lost my money but still need to transport my goods. Feel bad for all the below customers who are going through the same.
Unfortunately not having much luck with BAR.
I would add that i contacted a company called European Moving who picked up my items yesterday after i contacted on Monday. Good price and arrived on time. They have said they would honour Pearsons price and bookings

Pros and cons
Order no fulfilled
Money lost
Moved from London (United Kingdom) to Barcelona (Spain).


No recommendation

We moved from Germany to UK in March 2018. A few items were damaged in transit and a claim was made for around £400. The claim was agreed in writing by the company’s claim manager. However, 6 months later we still have not recovered the money, They will not return my calls or respond to email. Next step will be legal. Avoid them would be my recommendation

Pros and cons
Appalling customer service
Don’t fulfill promises
Moved from Munster (Germany) to Manchester (United Kingdom).


No recommendation

DO NOT USE PEARSONI moved from London to Denmark in October 2017. The movers had damaged some of our things and we informed them about this a few days after. The claim took 6 months and we finally settled it in April 2018.
Problem is that we have still not received out money. They keep on giving us bad excuses on why the money has not been transferred. Blaming their payment system and busy period etc etc. Do not believe a word of that they say. I have tried to contact several people in Pearson but everybody has the same arrogant attiture. DO NOT USE THEM. FIND A HONEST COMPANY. Our next step is the police.

Moved from London (United Kingdom) to Silkeborg (Denmark).


No recommendation

We used Pearson to move from Scotland to Canada over the summer. At first the service seemed great. The lady we were in contact with was very responsive and quick to turn around the quote.
We moved our entire house content but had no clue as to what the actual volume could be. Pearson estimated it for us based on photos of our furniture as provided by us. The quote was for 16 m3 and the cost just over £4k, which was competitive. On the moving day, 3 movers turned up at the house and started packing. By lunchtime, it became clear that the volume had been grossly underestimated and the supervisor called his office for assistance. 3 additional movers came minutes later but that wasn't enough and the supervisor had to call yet again for help. They finished packing at 6.30pm with 9 guys... The verdict: 30 m3. Double what had been supposedly estimated by Pearson, therefore double the cost. Obviously at that time, our options were very limited as we had to return the keys of the property to .. Read more

Pros and cons
Quick to respond initially
Inaccuracy of estimates (duration and cost)
No commercial acumen
Moved from Aberdeen (United Kingdom) to Vancouver (Canada).


Recommendation

They did everything that we agreed. They were punctual, friendly, careful and professional.

Pros and cons
Moving manager as a focal contact point
Professionalism
Price
Not very flexible about pickup and dropping-off the moving goods
Moved from Hamburg (Germany) to London (United Kingdom).


No recommendation

The whole experience was terrible, to the point that our belongings are locked in a storage in Denver because Pearson has not paid the local moving company that was hired to do this last part of the service. They did not pay either the ship that took it from the UK to Houston or the train from Houston to Denver. Besides that, they will not answer the phone, email , I just learned they are about to be sacked out of at least two international organizations for conflicts with other movers around the world, and probably go bankrupt pretty soon. Dont hire them, and specially avoid [name removed by Sirelo] at all costs. A terrible experience, and very costly .

Pros and cons
communication, price, lies
Moved from Alpedrete (Spain) to Boulder (United States).


Recommendation

Algunos muebles estan dañados, a pesar de Export Packing, seguramente ocasionados en su almacen en inglaterra.

Pros and cons
Sin IVA
Equipo muy professional
Muebles dañados
Moved from Collado Mediano (Spain) to Sudbury (United Kingdom).


No recommendation

Un auténtico desastre. No cumplieron con las fechas ni de recogida ni de entrega de los bienes sin previo aviso. Falta de comunicación, tenía que llamar yo cada vez que necesitaba información o veía que simplemente nadie aparecía.
Por si fuera poco el mismo día de la entrega me exigían pagar un dinero adicional alegando mal acceso a la propiedad por una restricción de tráfico que afecta al municipio entero.
He usado empresas de mudanzas en varias ocasiones y nunca me había encontrado con un servicio tan deplorable.

Pros and cons
Falta de comunicacion
Incumplimiento de fechas
Moved from Luton (United Kingdom) to Gava (Spain).


Recommendation

Muy cuidadosos, incluso trabajar la guitarra sin ningún daño, estoy muy agradecida con su trabajo

Pros and cons
Rapidez
Confianza
Moved from Leicester (United Kingdom) to Madrid (Spain).


No recommendation

Without a doubt the worst moving experience I have ever had. Unprofessional and rude staff, damage sustained to property and belongings, half my belongings left in a warehouse and shocking customer service.

Pros and cons
Some pleasant staff
Rude
Unprofessional
Moved from Amstelveen (The Netherlands) to St Andrews (United Kingdom).


No recommendation

I provided the packaging myself to move from UK to Spain. I prepared 52 boxes, all numbered and prepared in order to the ground floor and disassembled two beds. The company had to dismantle a double bed, a wardrobe and a chest of drawers, carry two twin crystal tables, a few small pieces of furniture, two sofas, a nearly new three-seater. Unfortunately, one of the twin crystal tables (the biggest one) has been destroyed, the drawer damaged irreparably and above all the three-seater pierced sofa and with a lost pillow so unusable (I'm still awaiting the outcome after almost two searches months). The refund of £ 40 per item obviously can not compensate for the damage. For the rest, kindness and availability from the team (I expressed my appreciation for the way they behaved during the first load at my house). The information that the move would have undergone various loads and discharges in order to adapt to the needs of the couriers was missing in the initial phase.

Pros and cons
gentilezza e cortesia del personale
prezzo conveniente
troppi scali nel mio caso senza adeguata attenzione ai mobili
smontaggio mobili maldestro e mancanza di cura
Moved from Shrewsbury (United Kingdom) to Cordova (Spain).


Recommendation

Good upfront conversations and Helpful advice
Quick to respond to questions
The actual move went exactly as discussed. Time to pack, quality of packing excellent, no breakages, arrival on time. Later collection of empty boxes

Pros and cons
Customer service
Quality
Moved from Dubendorf (Switzerland) to Watford (United Kingdom).


Recommendation

Our family was moving to Spain after 22 years in the UK, which was not only emotional but complex. I did a lot of research online to find a good company and I came across Pearsons.

I can’t say enough good things about the Pearson’s teams (all of them) particularly [name removed by Sirelo], the sales manager that took extremely good care of all the service. She may work for Pearsons, but I really felt that she was working for me and with me.
From the sales team, who were professional, understanding, carrying and friendly, to the collection and the delivery guys, everyone was faultless. The delivery guys were calling me on route from Spain updating me on traveling progress to make sure we didn't have to wait. It was just faultless.

The entire experience has been fantastic. I always felt treated as their only customer. Everyone, even before they met me, knew my name, were extremely polite and accommodating. The updates and regular calls came often and fluidly. The communic.. Read more

Pros and cons
Diligent, Involved, Professional, Polite,
Customer focus
Moved from Bedford (United Kingdom) to Valladolid (United Kingdom).


No recommendation

From the very start, there were problems. Not enough people to pack, half way through one of the team of only 2 resigned, things were not packed properly and there was damage when we arrived in the UK

Pros and cons
The packers were diligent until one resigned
Poor calculations for the amount of resource needed
Poor packing
Moved from Riehen (Switzerland) to Pinner (United Kingdom).


No recommendation

Really poor organisation.2 men without a lift came to empty my 5 bedroom 4 storey home. Packing was complete mess but a least they were nice people. Then a different team came to unload and the boss was non professional. Refusing to take stuff one floor up. After spending most the days on breaks in lorry at 4pm declared they have to go to another job and dumped all my staff on ground floor claiming 'tomorrow's team will sort it out'. Following day: no show.

Pros and cons
Some guys were hard working
Not pro
Different team most days
Moved from Brussels (Belgium) to York (United Kingdom).


No recommendation

Tricked by onboarding team [Name removed by Sirelo]. Seemed so nice and trustworthy. Day of delivery the removers went to wrong location and not aware of the amount to be moved and packed. Guys were nice but they said they could not repack all the goods for export there so would take back to depot to pack properly. 12 weeks later Oct 2017 goods arrived and dinning table scratched and bedside tables smashed as only lighly wrapped. We opened boxes with China plates and glasses not even wrapped put placed in a box and broken. The delivery team told us just take the photos and send to shipper as they didnt repack the boxes correctly. April 2018 Chris Fellows agreed to pay £40 per item. July & Aug 2018 they stopped reponding to my emails and still havent paid or explained why they never packed my goods for export. Disgrace how they treat customer and keep delaying and delaying to hope i give up. Sent over a 100 emails. They treat their customers like dirt.

Pros and cons
Didn't pack the goods
Don't respond to complaint's without chasing them
Moved from Glasgow (United Kingdom) to Bangkok (Thailand).


Recommendation

I have moved all over the world but my move with Pearson was by far the best from start to finish, in fact I am completely shocked by any negative comments I have since seen from others hence why I wanted to share my positive experience! As an experienced international mover I always expect a few damages here and there and completely understand this is inevitable moving stuff such a long way but I didn't even have this problem with Pearson, not so much as a single glass was broken and I believe this is down to the very high quality of packing they provided! The crew were fantastic at both collection and delivery as were the office staff! I shall definitely be using Pearson again next time we are on the move!

Pros and cons
Great crew and office staff
Went smoothly from beginning to end
Moved from Cambridge (United Kingdom) to Bordeaux (France).


Recommendation

Arrived on time and finished early.

Moved from Samoens (France) to Alnwick (United Kingdom).


No recommendation

Very poor service
Very poor packing quality
Very poor communication
Rejection to pay for damages made by Pearson pacikng crew
Overspill due to very poor packing skills and additional costs, overspill kept silent and not communicated to customer
Very poor project management

After the nightmare with Pearson I strongly recommend NOT to use Pearson for your moving project. Never!

Pros and cons
There is nothing positive I can say about Pearson Movers
Packing, management, communication
Compensation for damages made by Pearson packing crew
Moved from Jona (Switzerland) to Hermanus (South Africa).


Recommendation

Happy with service, would recommend

Pros and cons
Delivery times
Staff
Had to pay extra for shuttle as lorry to big for London street. I told administrators from beginning!
Moved from London (United Kingdom) to Rønde (Denmark).


Recommendation

Great contact from the start, super work attitude and overall, Infelt confident that the job would be done.

Pros and cons
Great, can do, attitude
Good price
Moved from Neustadt An Der Weinstraße (Germany) to Brentford (United Kingdom).


No recommendation

Worst experience ever
Expensive transportation and a lot of damages, our furnitures arrived broken and they never transfer the money they owe us for the damages

Pros and cons
They are good talkers at the time to sign the contract
Not professional packaging, worst mover team ever
Once you paid they don’t care how was the delivery
Moved from Mouscron (Belgium) to Florida (United States).


Recommendation

Everything was smooth. No breakages. No hassle

Pros and cons
Easy to speak too
Do what they say
Moved from Stockholm (Sweden) to Birmingham (United Kingdom).


Recommendation

Generally good, arriving on time and meeting deadlines with only one minor breakage. Would have preferred a better empty box collection service.

Pros and cons
good communication
met deadlines
packing was slow and sometimes lacked a little care
Moved from Sauerlach (Germany) to Leeds (United Kingdom).


Recommendation

Todos muy atentos ,educados y serviciales.

Pros and cons
Para mi la atencion
Que hablasen español
Moved from Farum (Denmark) to Londres (United Kingdom).


Recommendation

I recently moved from Amsterdam to London with Pearson Removals and can only compliment them on the exceptional service they gave me. From their customer service on the phone through to their actual moving team - incredibly helpful, friendly and just an absolute pleasure to deal with. In my opinion, it is rare to find such good service, and particularly when dealing with the stress of an international move. I would certainly recommend Pearson to anyone looking for a mover going forward.

Moved from Amsterdam (The Netherlands) to London (United Kingdom).


No recommendation

The moving company sub-contracted the job to another smaller company, so indeed the only service offered by Pearson was the availability of the call agent who 'managed' our move. The price quoted initially seemed lower than others and reviews were descent, so we opted for them. HOWEVER, the delivery date was promised to be within 7-14 day, and our belongings arrived only in 30 days' time!!!! We were notified of this delay that was'outside of their control' only after our boxes were picked up, we lived without any furniture or clothes for a month total! Our move was between UK and Italy, so it's just unacceptable for 2,000+ GBP. Finally, before agreeing on the contract, we sent photos of the street in Italy to our agent, who was supposed to 'evaluate' access to our building, he said it'd be fine. Then, the week they were supposed to arrive, we got worried about their plan to park a 15 m long vehicle on our street. Of course, WE were then charged extra for them renting a smaller van to d.. Read more

Moved from London (United Kingdom) to Trieste (Italy).


Recommendation

The communication leaving the uk was very good. The packing service was recommended- it was fantastic. Packers were very experienced, polite and the stress just went out the window- whole house was packed up in 1/2 a day.

Pros and cons
Good price
Stress free
Communication with sister co in Melbourne not been so good.
Waiting to see if our stuff turns up as no communication from sister go.
Moved from Shropshire (United Kingdom) to Melbourne (Australia).


Recommendation

Pearson movers were fast to reply to e mails very helpful answered questions I had promptly and informatively .

Pros and cons
Fast efficient friendly and very helpful
Very reasonably priced.
Moved from Loule (Portugal) to Adkins (United States).


No recommendation

If I could give less than 1 star I would this company lost & broke items I am now almost 12 months waiting for a minimal refund that due to understaffing is still going on !! This company is unprofessional & unreliable save your money & possessions and get a company that will move your belongings with care

Moved from Birmingham (United Kingdom) to Roscommon (Ireland).


Recommendation

I found [name removed by Sirelo] at Pearsons very knowledgeable and he came back quickly with a very competitive quote.
While we had trouble connevting with a company in Samoa Martin agreed to ship to Samoa anyway andcwe foind an agent locally.
The pick up and pack service was first class and we were able to track our container around the world.
I would not hesitate to recommend them to anyone moving house.

Pros and cons
Good communication
Great pack and wrap service
Moved from Aberdare (United Kingdom) to Nuu (Samoa).


Recommendation

La chica fue amabilísima en todo momento. Nos explicó todo excepto un detalle que desconocíamos. Quitando de eso, la empresa en sí fue muy servicial, amable y resolutiva (que es lo que importa en momentos como este)

Pros and cons
Rápidos
Muy cuidadosos
Olvidaron explicarnos como saber qué tonelaje puede llegar hasta mi casa
Moved from Algemesí (Spain) to Wimbledon (United Kingdom).


Recommendation

I give this company a 5 star rating as there service, assistance and support was amazing for my move from Brussels to Los Angeles. My representing agent was Martin Powell and he went above and beyond to take care of all my requests and concerns. I cannot say enough about all the efforts he made in order that my move went smoothly. I will definitely be using this company again when I return to the UK as they will never disappoint and treat their customers with respect and courtesy.

Pros and cons
Excellent service and assistance
Fantastic staff...Martin Powell/agent
Moved from Brussels (Belgium) to Los Angeles (United States).


Recommendation

Le monsieur etait excellente; professionelle, punctuelle et nous a laisse tout prope. Un grand plaisir pour nous.

Pros and cons
Professionelle
Punctualite
Moved from Paris (France) to Spring (United States).


Recommendation

Shelly and the guys are wonderful hard working team and made our worries much less, from telephone calls and the team in your home, I felt safe and relaxed with great respect always. Use the company, they will love the odd cuppa and the snacks they really appreciate. Happy guys well boxed goods, happy happy happy.

Pros and cons
Respect
Caring
Moved from Dendermode (Belgium) to Dundalk (Ireland).


No recommendation

Please use this firm on your own risk. They are not going to respond you if there is any insurance claim. I have been trolled for around 10 months and still waiting for my claim to be settled. They promise for using the import quality packaging but instead use card boards. Your shipment will arrive safe and in same shape if you are lucky.

Moved from Founex (Switzerland) to Singapore (Singapore).


Recommendation

I moved with my partner from Birmingham to the South of France in March 2018. I initially contacted a handful of removal companies in order to receive quotes on both single and group removals. By the end, I found that Pearson gave the best quote for a group removal at around £2000. A single removal would have been about double this price. However we were extremely satisfied with the group removal. Pearson phone you the Friday before the week of the collection to confirm which date the removal men will arrive to pick up your things (they can only give a rough estimate before then because of the varying nature of each collection and delivery location week by week). Later on, on the day of the collection, Pearson emailed me to say the expected delivery day in France was Tuesday which was ideal for us.


Joshua from Pearson was extremely helpful throughout the process. I could contact him either by phone or email with a million questions and he would answer them all. His quotes for the .. Read more

Pros and cons
The cost was reasonable and there were no unexpected added costs at the end (ensure you read the contract and ask about stuff like packing etc. They would charge extra if they were to pack your things themselves for example, but if you ask about these thi
All of our things were delivered and in good condition.
There was one small delay in the schedule due to access and it getting dark. For the sake of the safety of the removal men however it was worth them waiting overnight to deliver our things. This was not a problem.
Moved from Birmingham (United Kingdom) to Near Montpellier (France).


Recommendation

Whenever I asked them a question, I had the answer in timely manner, so I could do my parts accordingly. The moving crew were friendly and performed their task diligently.

Pros and cons
quickly response
comparatively, reasonable price
Moved from Stockholm (Sweden) to Bangkok (Thailand).


Recommendation

Excellent service from start to finish.

Pros and cons
Very helpful, nothing seemed to be a problem
Moved from Bournemouth (United Kingdom) to Linköping (Sweden).


Recommendation

We were keep full informed regarding dates and time. The overall service is first class and we would recommend and use there service again.

Pros and cons
Information
Very helpful
Moved from St Remy de Provence (France) to Sandwich (United Kingdom).


Recommendation

They were punctual, polite, carful with the goods and worth every pound I payed. The whole thing went very smoothly

Moved from Würenlos (Switzerland) to Blairgowrie (United Kingdom).


No recommendation

The packing service was excellent but after seven weeks the items have still not left the country.

Pros and cons
Price
Packing service
Long move time
Moved from Glasgow (United Kingdom) to Perth (Australia).


No recommendation

Prior to the move communication wasn't ideal, especially since no volume calculation service was provided. The execution of the move was generally good, but unfortunately some damage was caused and property lost, which is not uncommon and sometimes difficult to prevent in relocations from abroad. However, instead of resolving the issue quickly, Pearsons have failed to resolve a damage claim resulting from my move 8 months ago, customer service and communication has been unacceptable since the day the move was finished, and it leaves a very bad after taste.

Pros and cons
The move team arrived according to plan and were a pleasant efficient team.
They managed to organise additional volume.
Refused to provide an accurate volume estimate.
Damaged property and have not settled this matter at all.
Moved from Huissen (The Netherlands) to Northallerton (United Kingdom).


No recommendation

8 hours late, they have not brought any tools to disassembly and assembly back. They did not know how to put back the pieces of furniture. It was a mess. It caused so many distress. They did not have any careless with packaging and ripped many items. They have not protected the items, neither any glass objects and many wood pieces have been damaged and broken an expensive glass table. They haven't labelled any box properly and mixed everything that it was a really nightmare to find anything.

Moved from Hull (United Kingdom) to Devon (United Kingdom).


Recommendation

Alles perfekt abgewickelt
Pünktlich

Moved from Schwäbisch Gmünd (Germany) to London (United Kingdom).


No recommendation

2 things the 1st one is certainly linked to the international moving business but it was very frustating. In the period of time given by us for the moving from France, the UK agency didn't propose but simply impose a date without any possibility to change. We were trapped and obliged to pay someone to be there to let the movers proceed to the moving.
The 2nd one is the actual bad quality of the packing carried out by the team in France. One vase (500g) was packed together with the sewing machine (10kg) without any protection so the vase is broken; half of the paint have the glass broken due to poor packing. Even the top of the coffee table made of marble was scratched in two places due to the lack of protection. Also the books were placed in the boxes but the empty spaces were not filled so many books were damaged. This prestation is not professional at all.

Pros and cons
Kindness and efficiency of the movers team in Malaysia
competitive price / sales procedure very easy and efficient
Bad quality of the Packing in France
lack of flexibility of the schedule in France
Moved from Bretigny Sur Orge (France) to Kuala Lumpur (Malaysia).


Recommendation

The moving manager, Joshua, was very interested in my custom without being pushy in any sort of way. I didn’t have much time to organise the move, so he was very swift in getting everything sorted for me in time. The movers were great: friendly, efficient and very careful with my belongings. They arrived early at both destinations. Absolutely everything went well, there was no hassle in any sort of way.

Pros and cons
Great customer service
Stress free move
Was apparently not informed about procedures in case anything had gone wrong
Moved from London (United Kingdom) to Wien (Austria).


Recommendation

I found the men sent to collect and deliver in Spain provided excellent assistance at both ends and would recommend the company anytime

Pros and cons
courtesy and care in handling my goods
excellent assistance in the unloading and setting up priority items
Moved from Loughborough (United Kingdom) to Torreveija (Spain).


Recommendation

The local agent was not great in çalculating size of move and transportation needed

Pros and cons
Good customers service on phone
Good response rate
Poor local agent
Expensive
Moved from Villars Sur Glane (Switzerland) to Tipperary (Ireland).


No recommendation

Virksomheden underestimerede mængden, fejlbedømte tilkørsels forhold trods masser af præcis information fra os, de løj om at de skulle have tilbudt en video estimering af volumen, de fejlinformerede deres underleverandører osv der kunne nævnes flere eksempler. Prisen endte med at være 50000 kr højere end tilbuddet.

Pros and cons
der er ingen fordele
de må anses for at bruge urene metoder for at tiltrække kunder for derefter at holde kundens indbo som gidsel for at få en højere pris. Fup og fidus fra a-z
Moved from Clarens (Switzerland) to København (Denmark).


Recommendation

There is nothing to fault about their customer service. Move manager was very professional and was always ready to help. Questions were answered quickly and updates were always provided promptly. The move went extremely smoothly. I had some issues with their partner company for delivery but nothing too stressful.
I definitely recommend Pearson and will use them again in the future.

Moved from Zurich (Switzerland) to Hong Kong (Hong Kong).


No recommendation

The collection in the uk was very good, very professional and very personable team. That’s why the review gets a 2 rather than a 0.

The guys that turned up in France were grumpy to say the least. In fact they were incredibly rude. Their main complaint was they didn’t have the right equipment to off load the very heavy Esse stove, which was part of the inventory and they should’ve known was there. When they spotted it they became abusive and basically said “I’m not fu***ng moving that, so how do you plan to get it off my lorry?”. Having been persuaded that was their job not ours they basically rolled a £6k bit of kit down their ramp. Somehow it wasn’t damaged.

The same can’t be said for our Apple iMac computer which they dropped. They admitted they’d damaged it and Pearson agreed to pay for a replacement.

That’s when the real problems began! I can’t count how many phone calls and emails it took for them to pay up. Getting them to settle the claim took almost 9 months. And they.. Read more

Pros and cons
Erm, the collection team was great
Abusive ill equipped delivery team
Getting them to pay for items they damaged
Moved from Melton Mowbray (United Kingdom) to Montmorillon (France).


Recommendation

Customer service was good, responsive and knowledgable. The crew that turned up to pack and move our goods (including the container driver) were fantastic, extremely diligent and hard working. The big issue was the communication between the customer service and the crew. The crew had no idea what vehicle was to be loaded into the container and the ramps provided were inadequate and we could not use them. I had to hire a flatbed for us to load the vehicle onto and then into the container. I was dark and past 7pm by the time we completed this.

Pros and cons
Price
Customer service and crew
Poor internal communication
Moved from Llanwrda (United Kingdom) to Matakana (New Zealand).


Recommendation

I was moving from Germany to Singapore. It took exactly 3 months. The Pearson's team was very friendly and professional. I also liked Abels moving services contracted to pack and collect my items. The truck, boxes, tags --- all looked perfect.

Pros and cons
reasonable price
friendly and competent staff
Moved from Konstanz (Germany) to Singapore (Singapore).


Recommendation

Han sido puntuales y todas mis cosas llegaron en buen estado. La comunicación ha sido muy buena.

Pros and cons
Comunicación
Puntualidad
Moved from Madrid (Spain) to Wirral (United Kingdom).


Recommendation

I have moved a couple of times and sometimes, most of them, I had a hard time with the removal services people. However Pearson Home Team were incredibly friendly and helpful. Always answered our emails promptly and helped us to get good discounts. Worth to mention that not only the office people were helpful, but also the team coming to our place and packing our furniture. 100% recommended.

Moved from Bristol (United Kingdom) to Munich (Germany).


No recommendation

They were personable and maintained excellent contact until the actual day of move. The estimate was poor and inaccurate to the tune of 30 cubic feet too few. The sub contractor in Berlin showed up short of man power both days. The end was hurried stressful and exhausting as the leadership although very nice and polite, just didn’t have enough people to complete the job.

Pros and cons
Inaccurate estimate
Did not make good on their error
Moved from Teltow (Germany) to Fond Du Lac (United States).


Recommendation

A good customerservice and timely delivery

Moved from Copenhagen (Denmark) to Northampton (United Kingdom).


Recommendation

Shelley has been very personable with me and I have had no doubts about the level of care and service I have received. I highly recommend them.

Pros and cons
small loads
customer service
Moved from Toulouse (France) to Fort Erie (Canada).


Recommendation

Most reasonable
Very efficient
Very persobable

Pros and cons
Personable
Takes small loads
Moved from Toulouse (France) to Toronto (Canada).


Recommendation

After getting several offers for our relocation from Belgium to the US, we decided to go with Pearson because of their competitive pricing and outstanding proactive support by the relocation manager, Martin Powell.

Everything went as agreed - their crew was a bit late on arrival due to infamous traffic in Belgium, but they were efficient and had it all packed up and loaded (8 m3) in a matter of a couple of hours. As an added bonus, the guys were an absolute blast to spend a couple of hours with.

On the receiving end, their partner (Schumacher) contacted us before the shipment even reached the port, and kept us up in the loop on the customs process, which was fortunately painless.

Everything went great on delivery and nothing was damaged. The friendly delivery crew reassembled the few pieces of furniture that were taken apart for shipment and took all the boxes where we wanted them.

I really appreciated their careful handling of our belongings, especially the few items we h.. Read more

Pros and cons
Very responsive and supportive relo manager
Competitive pricing
No in-person service
Moved from Sint-Niklaas (Belgium) to New Jersey (United States).


Recommendation

Incredibly friendly, competent and swift. Everyone was helpful and made sure our stuff arrived safely.

Moved from Bristol (United Kingdom) to Munich (Germany).


Recommendation

Alt er gået lige efter bogen. Alle aftaler er blevet overholdt til punkt og prikke.

Pros and cons
Alt foregår som aftalt
Ved henvendelse er de hurtige med svar på spørgsmål
Moved from Køge (Denmark) to Antequera (Spain).


No recommendation

We had a double move first in the UK and then abroad.The lady dealing with us initially was very efficient and offered us a very good price. The guys unpacking us in both places were excellent. However the ones who came to pack us up were surly,& one shouted at us completely unprovoked. We added 3 flatpacked cupboards to our move (all still flatpacked)& Pearsons asked for an additional £1000 for this! As we were in the middle of the second move,abroad, we had to settle for an additional £600 but normally would not have done that.

Pros and cons
Initial efficiency and price
Some great removal guys
Moving financial goal posts
Some terrible removal guys
Moved from Exeter (United Kingdom) to Bern (Switzerland).


Recommendation

Note sur demenagement au depart:
- Demenageurs a l'heure.
- Efficaces et rapides.
- Polis. prenant soin des affaires a emballer.
Je ne peux apporter de note sur la rapidite de l'expedition, car le
demenagement n'est pas encore arrive a destination .
Par ailleurs,je regrette qu'il n' y ai pas eu un container special dedie a mes affaires meme si je n'avais que 5 m cubes; j'attends donc de recevoir mon demenagement a domicile avec la totalite des cartons pour confirmer mon entiere satisfaction d'ou cette note.

Pros and cons
a l'heure
efficacite
pas de container individuel
Moved from Othis (France) to San Diego (United States).


Recommendation

No damage, some issue with communication but quickly resolved. Brilliant team at both ends.

Moved from Munich (Germany) to Nantwich (United Kingdom).


Recommendation

Problems did arise,eg road closed on delivery date,so date was brought forward to suit.Some of our large German furniture wouldn,t go through our small English doors,out came the window and problem solved. Thank,s Gary and partners.

Pros and cons
Helpfull and courteous
Turned up on time at both ends
Moved from Berghaupten (Germany) to Shipston On Stour (United Kingdom).


Recommendation

The moving was done well and the packing done fairly comprehensively with only one small breakage.

Pros and cons
speedy collection and delivery on time
very enthusiastic & helpful staff
Moved from Saint Robert (France) to Bristol (United Kingdom).


Recommendation

Just fantastic and professionell 👍😊

Pros and cons
Fantastic crew ( Brian and Lee)
Big help from Shelly and the company
Moved from Mattmar (Sweden) to Saint Sulpice De Cognac (France).


Recommendation

Die Betreuung war hervorragend. Eigene Anwesenheit in England war nicht notwendig. Äußerst gewissenhaft die Verpackung und Lieferung!

Moved from Bournemouth (United Kingdom) to Sankt Marein Im Mürztal (Austria).


No recommendation

At first we were pleased with the speed of the quotation & we ended paying what was quoted even though no one looked at what we were shipping. The 2 people we actually spoke with over the phone seemed very efficient. Once the pick up & delivery happened it was hard to find someone to talk too & it was a different company that physically did the move.

Pros and cons
Intially over the phone very plesant & able to give a quote without seeing the shipment.
A totally different company to actually do the move.
I have heard nothing for them since the actual move started to check how it went.
Moved from Southsea (United Kingdom) to Manilva (Spain).


No recommendation

Various items were missing at delivery, some compact and valuable, others fragile. It seems that whatever got damaged but was not specifically recorded (in other words, it was recorded as a generic package on the sheet by the movers) was not delivered, even if ensured. The main problem seems to be that our things stayed at Pearson's storage facility, which clearly has big security problems. In addition, the large furniture arrived damaged, and stained, almost every piece was delivered with cracks and/or dirty. Again the crew that delivered could not take the responsibility, since our stuff was handled by various crews (on the way to storage and at the storage). We also bought expensive insurance from them (the only option!?), which so far seems disfunctional.

Pros and cons
polite
expensive
5-10% of goods not delivered
Moved from Paris (France) to Leipzig (Germany).


Recommendation

Picked up on agreed date, delivered earlier than promised (which was great for me), very professional guys doing the labour, as well as an outstanding service from the office (Martin Powell)

Pros and cons
Delivered on everything they promised
Not a broken glass, no price creep, just outstanding service
Moved from Vallensbæk (Denmark) to Aldersbrook (United Kingdom).


Recommendation

Thee expertise prior to the contract acceptance. Enthusiasm, skill, care etc of the removers Gary, John and Ben. They did the kob well in accordance with our expectations.

Pros and cons
Easy communication
Helpfulness
No survey thus no face from the company prior to removals day.
The above may cause uneasiness
Moved from Westhoughton, Bolton (United Kingdom) to Aizenay (France).


Recommendation

Clear communication with move manager.
Competitive price.
Solution oriented.

Moved from Stockholm (Sweden) to Melbourne (Australia).


Recommendation

The mouve were good except they change ce date for it.

Moved from Archamps (France) to Laem Chabang (Thailand).


Recommendation

het bedrijf bleek niet in staat op de afgesproken dag een verhuizer te leveren. Daardoor kwam pas de volgende dag een inderhaast opgeroepen verhuizer om de vracht op te halen, Waarna alle andere zaken en planningen in het honderd liepen.

Pros and cons
vriendelijk telefoon contact
beste krachten ingezet om gemaakte fouten te herstellen
niet in staat afspraken te houden
Moved from Shetland Isles Groot Brittanni (United Kingdom) to Gorinchem (The Netherlands).


No recommendation

Very fast and smooth communication with the moving manager till I payed the bill, then I had to 'run after him' to get basic info such as the pick up and delivery time of my items - not the best when you have to look after a lot of other things.

Pros and cons
Give a survey which allows you to estimate the volume needed to fit your items
Not careful with furniture
Slow in give details such as pick-up and delivery time
Moved from Søborg (Denmark) to Cambridge (United Kingdom).


Recommendation

Great service, our home was packed securely, expertly and quickly. Communication and explanations from the moving manager where exact, detailed and everything happened exactly when they said it would. Really took the stress out of moving. Everything was packed very well and looked after, nothing at all was damaged. I would definitely recommend and will use them again.

Pros and cons
Communication
Timing
Moved from Edinburgh (United Kingdom) to Sotogrande (Spain).


Recommendation

De verhuizing is vlekkeloos verlopen. Terwijl ik zelf op reis was hebben de verhuizers alle spullen uit de opslag gehaald en nagenoeg zonder zichtbare verhuissporen afgeleverd in mn huis, op de afgesproken datum. Prima service!

Pros and cons
Zeer scherpe prijs
Spullen in goede staat verhuisd
Door vakanties had ik verschillende contactpersonen, maar uiteindelijk is de verhuizing uitstekend verlopen.
Moved from Den Haag (The Netherlands) to Thornhill (United Kingdom).


No recommendation

There was a three week delay in receiving our container in Australia, .because some documents had not been sent, which resulted in costs to us for accomodation. Pearsons did not tell us why there was a dealay, but we discovered from the Italian shippers it was because they hadn't been paid! Not our fault, but our problem! There are lots of removal companies out there, best use someone else who comunicates and tells you the truth: don't make it any more stressful than it needs to be.

Pros and cons
The job was done eventually
Skilled partner companies
Lack of honest communication
Not willing to accept responsibility for their mistakes
Moved from Marsciano (Italy) to Toronto (Australia).


Recommendation

Competent and helpful

Pros and cons
Personal service
Helpful and available
Moved from London (United Kingdom) to Vicenza (Italy).


Recommendation

Alles verliep volgens plan.

Pros and cons
Goed contact.
Goed werk.
Niet goedkoop.
Moved from Limavady (United Kingdom) to Naarden (The Netherlands).


Recommendation

I used Pearson Home Moving to move my belongings from England to Germany. They were very helpful and my account manager guided me throughout the entire process. Everything was collected and delivered on time and no items were damaged in the process. I am very happy with the service delivered.

Pros and cons
Good customer service
Friendly removal personnel
Moved from Brighton (United Kingdom) to Hamburg (Germany).


No recommendation

OK so using the links that Pearson forwarded to me back in June I am finally leaving a review. I have been busy and we have only just completely unpacked all of our boxes. We moved from Hertfordshire to the Valencia region in Spain. Pearson where very good at the time and initially we were delighted. Months on though, now we have had time to go through and unpack everything, we are missing 6 or 7 items

Pros and cons
Good communication
Items missing
Moved from Hemel Hempstead (United Kingdom) to Valencia (Spain).


Recommendation

The Pearson crew, Kris and Roman, were simply outstanding. They are everything you need in a great removals crew; smart, creative, hard-working and kind. There were a few aspects of our move that would have stumped a lesser crew, but they were just amazing. As you can appreciate, moving can have its stresses, but they worked tirelessly to get over any obstacles. They were an absolute pleasure to have around.

Pros and cons
Hard working
Thorough
Moved from Paris (France) to Santander (United States).


Recommendation

We chose this company based on price. They were the cheapest and we compared them with min 7 others. Richard was very helpful and done a brilliant job. He was very prompt and helpful through out . We moved from Essex to costa del sol. All the items arrived and we can't be happier 😊😂recommend !!!!

Pros and cons
Price , profesionalism
Good customer service
Moved from London (United Kingdom) to Fuengirola (Spain).


Recommendation

Très contente de l équipe anglaise surtout Nene qui a été fantastique

Pros and cons
La réactivité
Moved from Empuriabrava (Spain) to Londres (United Kingdom).


Recommendation

Alles problemlos geklappt. Wir hätten uns nur etwas mehr Information bezüglich dem Depot, wo unsere Möbel jetzt 6 Monate sind, gewünscht. Zum Beispiel, wissen wir nicht, wo das Depot ist.

Pros and cons
Preis-Leistung stimmt.
Unkompliziert, präzise und gut organisiert.
wir haben uns dafür entschieden, unsere Möbel während 6 Monaten in einem Depot zu lagern. Es wurde uns jedoch noch nicht mitgeteilt, wo unsere Sachen genau sind und ob alles heil angekommen ist.
Moved from Bern (Switzerland) to Staines-upon-thames (United Kingdom).


Recommendation

I'm extremely pleased with me removal experience with Pearson, moving my belongings from the UK to Netherlands. From the very beginning, until the very end the process was fully professional. Pearson were very accommodating with my tight and urgent deadlines for the move, and they progressed with the quote extremely fast. In the contrary to other companies from which I received quotes, they were able to give me precise pick up and delivery dates, which was great for planning. On the day of the pickup they were very communicative (phoned in advance of their arrival) and the movers were very careful with the items. The delivery was timely and movers were again extremely friendly and helpful. They large truck turned out too large to make a turn into my street, but the movers parked on a different street nearby and kindly moved all the objects despite the distance. Again, very careful and professional.
None of my objects were damaged and everything was in perfect order.

I am particula.. Read more

Pros and cons
Great communication, professionalism
Flexibility
Moved from Cambridge (United Kingdom) to The Hague (The Netherlands).


No recommendation

International move - Nottingham to Barcelona, August

a) Decent customer service but very poor execution on pick-up and delivery
b) Items damaged on pickup, items left behind, etc. - not even reported.
c) Zero visibility on expected delivery date
d) Late delivery -nearly 2 months- for a Nottingham to Barcelona move
e) All issues blamed on poor contractor selection and execution - irrelevant from an end customer standpoint
f) Still awaiting some form of compensation

Pearson may be a good option for local moves (UK), but they don't seem to able to manage a fairly standard -given UK to ES volume- intra-EU move.

Pros and cons
Later delivery, no visibility on delivery date, contractor crew
unprofessional
Moved from Nottingham (United Kingdom) to Barcelona (Spain).


Recommendation

Firmaet havde en meget effektiv og venlig kommunikation - både på mail og telefonisk

Pros and cons
venlighed
effektivitet
Moved from Cambridge (United Kingdom) to Værløse (Denmark).


Recommendation

Everything was sorted out perfect

Pros and cons
Always available on the phone/mail
Al the furniture and boxes were packed and deliviered how i wanted
Moved from Brecht (Belgium) to Doncaster (United Kingdom).


Recommendation

The guys were great! They showed up early and once they started working they never stopped. Two full days of packing. Then they arrived at our new home early. Nothing broke. Despite such hard work the guys had a great attitude throughout the move. Only complaint is the stickers they placed directly on items. Hard to get off and added a lot more work to unpacking.

Pros and cons
Fast and efficient
Stickers placed directly on items
Moved from Malmo (Sweden) to Nottingham (United Kingdom).


Recommendation

My move from Italy to the UK went smoothly and was well organised. The manager at the UK end was always contactable to iron out any queries before during and after the move. The people at the Italian end were prompt and efficient.
I was pleased to be able to delay the arrival of my belongings to marry up with other commitments during a difficult time. Thank. James Armstrong

Pros and cons
Good communication
Prompt and flexible
Moved from Ferrara (Italy) to Exmouth (United Kingdom).


No recommendation

We moved from France to the US over a year ago. We interviewed several companies and Pearson Home Moving presented themselves well and promised that they would provide great customer service throughout the whole move process. We paid for the full insurance since we were moving from a 4 bedroom house in France to the US. The move out and move in process was OK, but many items were broken due to poor packing by the movers and several boxes were lost.

We filed a claim right after the move which was in August of 2016. It took Pearson's and their insurance company forever to process our claim. After about 7 months, 30 emails, 15 phone calls we finally completed the insurance claim and signed a settlement agreement. It's now been an additional 6 months and we have not received any compensation.

I've made 9 or 10 phone calls and over a dozen emails and no one ever gets back to me. I'm now going to have to file complaints with government agencies in the UK and the US to try and get pai.. Read more

Pros and cons
Great initial sales staff
dishonest
Do not honor their signed settlement agreements for insurance claims
Moved from Verrieres Le Buisson (France) to Middleburg, Va (United States).


No recommendation

Had to wait over 3 weeks for our furniture,bad communication with THE company,there lorries broke down twice.When received furniture, found
Some items damaged.

Pros and cons
Poor communication
Lorries not road worthy
Moved from Tamworth (United Kingdom) to La Alfraquia (Spain).


Recommendation

I had to move rather hurriedly. Pearson sent me the offer the quickest and they were the cheapest. The best thing was the quality of the customer service - I had one personal moving manager, who answered all of my questions within minutes and gave great advice. The moving went swiftly and efficiently, with two very kind movers. Nothing got lost and nothing got broken. Great company, I can absolutely recommend them.

Pros and cons
Excellent individual customer service
Competent and good movers
Moved from Zürich (Switzerland) to London (United Kingdom).


Recommendation

Best in class. Easy and precise. Good overall service

Moved from Torrente (Spain) to Waterford (Ireland).


Recommendation

I have moved a few times, and this has been the best experience so far. My requirements were taken into consideration, and the removal men were cooperative and helpful, both at collection and delivery.

Pros and cons
Flexible
Helpful
Moved from Birmingham (United Kingdom) to Leiden (The Netherlands).


Recommendation

we had to move store fixtures from Sweden to the Isle of Wight within a couple of days, and they did it without any problems

Pros and cons
quick in responding
good at communication and service
Moved from Barkarby (Sweden) to Cowes (United Kingdom).


No recommendation

The bed is in the garage and I am sleeping on the mattress only. In spite of receiving pictures of the balcony, they sent 2 men when we needed at least 2 to remove the iron balcony - I told them what it was made of and that it wasn't easy, and in the end, they failed to deliver. This is also the first move where no-one helped me to unpack the kitchen and I have moved house 7 times in the UK (not including moving into my first house) and 8 times between different countries and once within Switzerland. This is also the first time only 2 men have been sent and I have a lot more stuff than when I first moved!They did some good packing except leaving some food eg flour, rice opened, whereas in previous moves, the open items had been taped so the contents didn't spill in transit. Also, I am not as young as I was and I had explained to Pearsons that I needed full packing because I now have an illness that makes me weak and I am sad to say that some of the boxes are piled up almost to the ceil.. Read more

Pros and cons
Pre-packing good service
Good packing materials, strong new boxes
They don't deliver on their promises
Late arrival and departure - never had men arrive after noon before - usually arrive at 8am latest to move me and deliver the goods
Moved from Binningen (Switzerland) to Nantwich (United Kingdom).


Recommendation

God kommunikation og service

Pros and cons
God kommunikation
Moved from Hojbjerg (Denmark) to Geelong (Australia).


No recommendation

Awful customer service from head office. Added to the stress and cost more than the quote. I intend to issue a claim against them.

Pros and cons
Removal men
Moved from Amsterdam (The Netherlands) to Kimpton, Hertfordshire (United Kingdom).


Recommendation

I would definitely recommend Pearson to everyone moving their items across Europe and here is why. First of all, they offered me the best price out of five internationally recognised movers I surveyed. Secondly, everything went smoothly throughout my move starting from completing formalities before the move and ending up with packing and delivering my belongings to the ultimate destination. Finally, I had an absolute peace of mind throughout the move thanks to Michael Snape acting proactively and providing regular updates and immediate feedback to all my queries. I do really want to express my gratitude to the whole team and to Michael in particular.

Moved from London (United Kingdom) to Luxembourg (Luxembourg).


Recommendation

Fast, friendly, helpful and professional

Pros and cons
Should have given me more warning before delivering
Moved from Kungsbacka (Sweden) to Poole (United Kingdom).


Recommendation

Competitive prices with suitable moving dates. Quoted dates and times adhered to. Professional, pleasant staff.

Pros and cons
Professional
Competitive on price
Moved from Fredensborg (Denmark) to Chester (United Kingdom).


No recommendation

During the 2 days of packing my belongings into the container, almost everything [name] had told me about the ease of the moving procedure never happened.

Pros and cons
[name] kept me well informed during the whole procedure
all documents were checked for the correct information needed
the packing crew were very nice, but not thorough
Moved from Allendale (United Kingdom) to Meaford (Canada).


Recommendation

Pearson provided excellent services. My relocation manager was very friendly and very quick in his responses. Having to move to a different country was very stressful for me but he explained the process in a very detailed manner which helped a lot to put my mind at ease. The collection and delivery teams were very professional and polite - they packed and unpacked everything in just a few hours and they were very careful not to damage anything. I would certainly use Pearson again in the future.

Moved from Leamington Spa (United Kingdom) to Friedrichshafen (Germany).


Recommendation

We are absolutely delighted with the move. Pearsons communicated brilliantly with us. Smooth, uncomplicated and easy move. Their service was impeccable and extremely good value. We could not have asked for a better service for our international move. We have two small children and having a straightforward move made things so much easier. Our manager communicated quickly with us and his immediate response to our emails was second to none.

We are very impressed. Our removal men were courteous, helpful and hard working and took great care with our belongings. They were a truly excellent removals team. Absolutely delighted and we would definitely use Pearsons again.

Pros and cons
Efficient
Good value
Moved from Luzern (Switzerland) to Aldershot (United Kingdom).


No recommendation

We picked Pearson Home Moving to move our stuff back to Denmark since we had a positive experience with them about 2.5 years ago. Unfortunately, their professionalism has gone down since then.

In our case, we booked 12 cubic meters on the return trip in late May 2017. On the moving day, we asked the Dutch-subcontractor if they had space for an extra bike on the move. The Dutch sub-contractor was a bit hesitant but in the end agreed.

Unfortunately, for us, after the move, they contacted Pearson and claimed that we had four cubic meters of over volume. I agreed with the Pearson moving manager that an extra bike would possibly add 1 cubic meter to the total load but 4 cubic meters really sounded ridiculous to me. Therefore we complained about it to Pearson and we requested further evidence of the claim. After many days of back and forth emailing they have still to provide support for the claim. They still ask us to pay up ASAP but being a stubborn scientist I will not pay before I .. Read more

Pros and cons
Quick movers
Claims over volume after pickup
Limited communication
Moved from Leiden (The Netherlands) to Holbæk (Denmark).


Recommendation

our account manager was wonderful, she was on top of things, always keep us updated with the information, and replied quickly to our questions emails.
Mover were fabulous!! so nice and efficient, great people :)

thanks again for the smooth move!

Moved from Hoofddorp (The Netherlands) to Empoli (Italy).


Recommendation

Excelente servicio, rapido, me han mantenido informado en cada momento

Pros and cons
profesionalismo
calidad del servicio
Moved from Rochester (United Kingdom) to Oviedo (Spain).


Recommendation

Good service so far. Flexible and on time. However, its been 2.5 weeks since the packing now, and I have not heard anything about my stuff, where it is and when it might arrive.

Pros and cons
Fast
Good price
No communication after packing
20% extra pay for service on the date I wanted
Moved from Valby (Denmark) to Singapore (Singapore).


Recommendation

The whole experience from initial contact, through quotation, to move planning and the packing and move out plus the move in and unpacking was excellent. The crew were fantastic. The most professional, easy and efficient move in 8 European moves I have made.

Pros and cons
Pricing and speed of everyone at Pearsons
Professionalism
Moved from Zurich (Switzerland) to London (United Kingdom).


Recommendation

Perfect from start to finish. The removal guys were even fantastic. Came to the house the night before to look at parking and make final arrangements. Superfast on the day of moving and very helpful (even fixed a broken chair for us).
In Edinburgh two different guys were equally as helpful. My wife felt they did a great job and placed everything where needed. Nothing broken or damaged so very happy

Pros and cons
friendly movers
honest company
Moved from Rotterdam (The Netherlands) to Edinburgh (United Kingdom).


Recommendation

Simply put: the exceeded my expectations. Specifically: on time for pick up; clean, professional team that took excellent care in packaging my personal household items; they fit more in the truck then the estimator thought was possible; the delivered and installed all my goods ahead of schedule. It really made my move very simple and peaceful.

Pros and cons
a head of schedule
clean and professional
Moved from Namur (Belgium) to Brussels (Belgium).


No recommendation

4th international relocation and first time with Pearson. By far the worse company I had to deal with and, by far the worse communication. Keep chasing them, no update. Apparently our goods arrived in Australia around 2 weeks ago, but still not heard anything about getting our stuff home. Run away before it is too late, you can only be disappointed - go with a company who actually cares about your shipment.

Pros and cons
Communication
Service
Moved from Maidenhead (United Kingdom) to Melbourne (Australia).

Response of

Hi Pablo,We're really sorry you feel this way, but a little shocked at the same time, as it's normal for consignments to go through a rigourous customs procedure on entry to Australia and this process can take a number of days before we are able to confirm an exact delivery date with you.We've tried our best to respond to all your calls and emails, and we were under the impression the move was going really well up until this point so we're very confused by your review.Can you please contact us as soon as possible so that we can better understand what your problems are as we're commited to resolving them.

Published on:



Recommendation

Overall hebben wij een zeer efficient afgehandelde verhuizing gehad. Personeel was netjes en hard werkend.

Moved from High Wycombe (United Kingdom) to Hengelo (The Netherlands).

Response of

--- GTrans --- Overall, we have had a very efficient handled relocation. Staff were neat and hard working.
Thanks so much for your kind words Andre :)

Published on:



No recommendation

It is endless, never have I met such a poor company, they have had our belongings for for then 10 weeks now and still waiting! Keeping getting e mails saying we are high priority but nothing has changed, we didn't get the paper work in time ever asking numerous time if all documentation was complete, but what a surprise I kept getting emails even after our belongings had been picked up. Please please do not us Pearsons, no doubt them will reply with another e mail saying they are doing all they can, I have spoken to numerous ex pats and also other removal companies and they are shocked at how we have been handled.

Pros and cons
From start to finish shocking
Moved from Oxford (United Kingdom) to Auckland (New Zealand).

Response of

Dear James,
 
We appreciate your feedback and we are sorry that you are unhappy. We have reviewed the issues and would like to make the following comments.
 
Groupage shipments are dependent on a period of consolidation and then the sailing schedule of the relevant shipping lines. On this occasion the consolidation period took a little longer than usual, and one vessel was then missed as we had not received the necessary documentation from you, including your insurance documentation.
 
We note that you are unhappy that we could not insure your shipment, but we are physically not able to do so once the move has commenced, it can only be done in advance.
 
We accept that the delay is unfortunate and it is an unusual event that has not wholly been our fault. Our customers are our priority and we appreciate feedback of any kind. We can confirm that your goods are currently on the way to New Zealand and the team remain at your service should you require anything further.

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Recommendation

We called Pearson to move our furniture from Italy to UK. The manager was extremely helpful and kind. All the process was looked after and the movers were on time and very professional. Any item was handled with great care. They delivered on time and were very accomodating in bringing furniture to the right floor. In addition their quote was highly competitive compared to others. Highly recommended.

Pros and cons
Care
Quote
Moved from Busto Arsizio (Italy) to Watford (United Kingdom).

Response of

Thank you :)Let us know if you ever move again!

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Recommendation

We had a very smooth move from the UK to the Netherlands. We did use the full service including packing. All items were delivered on time without any damage. The crew was friendly and hard working.
We did have a laugh when my brother mentioned that another truck from Pearson arrived, thought he must have gone mad. But he was actually right as they came to assist with unloading, which meant we did get all stuff unloaded in a day. I would recommend Pearson any time and would use them again without hesitance.

Pros and cons
Hard working crew
Moved from High Wycombe (United Kingdom) to Hengelo (The Netherlands).

Response of

Thanks for the kind words.

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Recommendation

First of all I would like to thank you and your team for a very prompt and courteous service. The team arrived early each of the 3 days it took for them to pack what has turned out to be a very full flat by comparison to Steve and Dave’s prior experiences. They worked hard and diligently, not deterred by the enormity of the task, and, given the difficult situation of having to deal with a lift that we could not get sole control of, and our building manager who flunked politeness school, they got the job done very professionally. I really want to commend these two individuals for a job well done, a courteous behaviour, and a positive attitude under difficult conditions. They elected not to dismantle the furniture, with a few exceptions that I took care of the dismantling for logistic reasons, such as the inability to get them through the door as is, and their sheer size (L-shaped desks mainly). This has saved me a lot of work at the receiving end, for which I am very grateful.
On the r.. Read more

Pros and cons
Everything packed well, arrived on time, nothing broken
Labelling on boxes could have been more explicit to help with unpacking
Moved from Nanterre (France) to Schull (Ireland).

Response of

Thank you for the kind feedback.

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No recommendation

Pearson seemed to be a professional organization and was definitely not the cheapest we found, so we had reasonable expectations for a simple process to ship a few boxes.
We hired a removal company specifically to avoid working with shipping agents around the world, reading customs and duty schedules, and completing reams of obscure paperwork.

Instead, we must complete outdated forms incorrectly and repeatedly alter them in legally questionable ways. Because Pearson is not providing the correct documentation to the shipping agents in the US, they suggest working directly with the shipping agents.
This was supposed to be a simple process, but after more than a month of more than 30 emails, my goods are removed but not delivered.

Fundamentally, your removal company should handle the logistics and the paperwork. Pearson has adequately contracted other companies for the logistics, but is not handling the paperwork.

Pros and cons
Massively complicated
Insufficient documentation guidance
Moved from Barcelona (Spain) to Milwaukee (United States).

Response of

Dear Tim,We're disappointed that you feel this way, however we must clarify that it would be illegal for us to complete and sign your customs forms for you. In addition, it was only made evident after your removal that you were not actually moving to the United States. On discovery of this, we immediately sought advice from our agents in the US, who presented us with different forms for you to complete in order to get the items shipped correctly and legally. We are currently finding things very difficult as you have refused to complete forms given to us directly by our US agents.We've been trying very hard to help you in this situation, but we cannot solve this situation if a client refuses to act on the advisement of the necessary customs authorities.Pearson Home Moving

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Recommendation

The move was to three countries with complicated requests for customs, They dealt with all that and took a lot of the stress out of the move. The goods were divided between the three destinations with care. The team was efficient, polite and neat.

Pros and cons
They do the job.
Moved from London (United Kingdom) to Santiago (Chile).

Response of

Thanks for the review Monika! 

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Recommendation

Excellent service from start to finish. Kept informed all through the process. All goods arrived safely and we were very happy with what we can only describe as a very good experience.

Pros and cons
Great packing service
Competitively priced
Moved from Seaham (United Kingdom) to Paphos (Cyprus).

Response of

Thanks Fred x

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Recommendation

Pearson Home Moving was responsive, professional, personal... and when our container arrived, everything was in good condition.

Pros and cons
Responsive
English speaking (we moved from France)
Moved from Saint Denis (France) to Sebastopol (United States).


Recommendation

We were delighted with the move and how it was managed and executed.

The crew arrived on time, were courteous and thorough in the way they packed our goods and loaded the truck.

We have not found any damaged items. All went very smoothly, considering the snow in the street and the brutally cold weather while loading.

Good value, good service. Only niggle was the cost of insuring goods in transit which was high.

Pros and cons
Professional crew
On time, as promised
Cost of insurance
Moved from Munich (Germany) to B Ury (Germany).

Response of

Thanks for the feedback Andrew..

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Recommendation

Very helpful and friendly throughout. Very courteous, polite, friendly and professional. Great price, very affordable, they took a lot of stress out of the move and I would have been lost without them. Only thing marring a perfect review is some miscommunication and delays in communication, but nothing too major.

Pros and cons
Friendly staff
Great, competative price
slow communication
Moved from Barry (United Kingdom) to Swan River (Canada).

Response of

Thanks for the feedback Steve, we're in the process of hiring extra staff in the operations team which will drastically increase customer support and communication.

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Recommendation

I invited two movers out to the house and we compared their prices and service. There was very little to pick between the two as they both seemed excellent, so it finally went on the price.

Pros and cons
Personal service
Price
Moved from Leicester (United Kingdom) to Auckland (New Zealand).


No recommendation

Everything went smoothly until delivery, when some items arrived damaged and the team also did not have the correct equipment to get some items off the lorry, despite assurances from the removal manager that the equipment would be available.

Pros and cons
Friendly and helpful point of contact
Lack of communication between sales office and transport manager
Moved from Stonesby (United Kingdom) to Antigny (France).


No recommendation

Inaffidabilità dell'agenzia. Non ha rispettato i termini del contratto e ho pagato un extra costo dovuto a pezzi trasportati per le scale nonostante nel modulo preliminare non mi siano state richieste le dimensioni dell'ascensore. In più non è stato attuato lo storage in loco perché la richiesta da contratto non è stata trasferita alla ditta di trasporti che ha invece ricevuto istruzioni solo per 'transfer'. In breve, ho pagato servizi non ricevuti!

Pros and cons
Inaffidabile
Non seria
Moved from Torino (Italy) to Lussemburgo (Luxembourg).


Recommendation

The original estimates, despite the survey were off by 25%. Which meant a substantial bump in payment.

Pros and cons
Competitive
Friendly
Slow
Inaccurate
Moved from Ashby-de-la-Zouch (United Kingdom) to Nicosia (Cyprus).


Recommendation

Service from the movers was great - professional and courteous. Arrived on time and did a great job.

Pros and cons
People
Moved from Muenchen (Germany) to Bury (United Kingdom).


Recommendation

Service was efficient and professional.

Pros and cons
Efficient
Flexible
Moved from Solna (Sweden) to Reigate (United Kingdom).


Recommendation

I talked to many companies regarding this move (about five - all that I could find within a short time). And I must say that it was only this company which offered such a good service on a short notice, without causing any additional obstacles/paper work etc and for that price. I was impressed. While it took other companies several days to just reply to my request, then they offered a higher price and/or claimed that the earliest they could collect my boxes would be in 10 days time - Pearson replied the next morning after my request, and arranged the pick up on the next day after we agreed on the details! apart from that, they delivered my boxes even earlier than promised initially and my big blanket that they transferred without any box or cover which could get dirty - arrived perfectly clean and with no damage.
Thanks a lot!! And especially a big thanks to Michael Snape - my coordinator. Excellent work.

Moved from Geneva (Switzerland) to London (United Kingdom).


Recommendation

I'm very happy with this company as they were friendly, professional, well-coordinated, responded quickly via email and did a top notch shipment.

Pros and cons
Kind, professional and helpful attitude
Takes very good care of the goods from pickup to delivery
Moved from Stockholm (Sweden) to Perth (United Kingdom).


Recommendation

Really pleased with Pearson. Our move manager was really helpful from the start and throughout and made us feel at ease before a big move. The removal men were lovely and really really helpful. All our stuff made it to our new house in perfect condition without any breakages and all on time. Highly recommended and would definitely use Pearson again. We had absolutely no problems at all with them - great company.

Pros and cons
Best price
Fantastic removal man
Moved from London (United Kingdom) to Cork (Ireland).


Recommendation

My contact person at Pearson was incredibly helpful and always ready and willing to help. It was a very stressful move and I was very grateful for all the help she gave.

Pros and cons
Professional
Easily accessible
Moved from Stockholm (Sweden) to Redhill (United Kingdom).


Recommendation

The manager who helped me at Pearson (Kelly Hughes) and her team was extremely helpful and responsive with respect to finding the cheapest option for moving, and that would fit my personal constraints. She offered me several options (fast, 1 week by airplane; or slower 4-8 weeks in a freight container), all of which were much cheaper than the competing companies I had contacted. She was also patient with all the questions that I asked to chose the best deal that would fit my situation.
Once I chose my option, the whole process for booking the pick-up was done extremely fast and I the administrative part (filling in papers) was straight-forward thanks to the help of Pearson.
In the end I chose the cheapest option, as I was not in a rush: a freight delivery from Switzerland to USA - approx. 10 weeks time for delivery.
I requested the delivery arrived before Christmas if possible, which worked out to be the case.
The carton boxes arrived in perfect shape, and all objects inside were i.. Read more

Pros and cons
price
efficiency
Moved from Zurich (Switzerland) to New York City (United States).


Recommendation

We moved from Italy to UK.
Since the beginning, the customer support available, clear and helpful.
During collection and delivery, personal were extremely professional, punctual, handling with care and support us on logistic/setup suggestions.
Customer service ready to support and solve a couple of issues (our fault) we had during delivery.
We appreciated not only the service as itself but also the after sales care to ensure we were satisfied.

Pros and cons
Professional staff
Punctuality
Moved from Modena (Italy) to Woking (United Kingdom).


Recommendation

Pearson were very helpful and friendly in setting up my move, every issue and concern was addressed.
They arrived on time on the day, and to be honest I was amazed how quickly and easily they got everything down 2 flights of stairs. I had a few items that weren't packed well enough for transit, and they helped with those no bother.
Everything arrived safely at the other end, and the guys unpacking were very quick, very professional, and managed to maintain a great conversation with me despite hauling many kilos of stuff out of a truck without breaking stride. Great service.

Pros and cons
Friendly
Helpful
Moved from Paris (France) to Nottinghamshire (United Kingdom).


Recommendation

This is the second time I am using Pearson service.
First one was 3 years ago from Germany to London. I selected the full service with packing my items. All the different people I dealt with at Pearson were friendly and professional and made all in their power to make my move as smooth as possible.

I repeated the experience from London to Barcelona. It was last week and I have to say that I have had the same experience as the first one: all perfect, all went as expected.

Again THANK you Pearson Team!

Pros and cons
Friendly
Professional
Moved from London (United Kingdom) to Barcelona (United Kingdom).


Recommendation

Moved from Muenster (Germany) to Newmarket Ontario (Canada).

Headquarters

Pearson Home Moving

The Courtyard, Bodymoor Green Farm, Coventry Road
B78 2DZ Kingsbury
+44 (0)1827 873 773

Branches

Middlesbrough Mickleton Road, TS2 1RH, Middlesbrough
+44 (0) 1642 247 992