John Mason International Movers

About

John Mason has a long history of helping customers with their moving services dating back to 1884.
They have national coverage across the UK and dedicated personnel to help make your move run as smooth as possible. They co-ordinate thousands of moves all over the world every year, and each one of their customers is looked after by a dedicated team that can answer any questions about your move.

Sirelo asks...

What makes your company stand out?

We're John Mason International, a company with 140 years of experience specializing exclusively in international moves. Our dedication to high-quality service has earned us the distinction of being the first UK company to receive the IAM Most Trusted standard. With transparent pricing, personalized solutions, and state-of-the-art technology, we have built a reputation as a reliable and trustworthy leader in the international moving industry. Thank you for considering us for your international re

What is your insurance policy? How do you deal with damaged items?

John Mason International’s cover is available in three levels; ‘Restricted,’ where the owner covers the total loss of their shipment, ‘Standard,’ which covers all risks except the mechanical and electrical derangement, pairs and sets and mould and mildew options. And ‘Ultimate,’ which covers all risks plus optional extensions.

What is the best advice you would give to customers?

Start planning your international move early, choose a specialized moving company, and inventory your belongings. Be aware of customs rules, sort out visas and finances, and prepare for healthcare needs in your new country. Keep copies of important documents and have emergency funds ready. Proper planning ensures a smoother move.

Reviews

9.1

based on 74
Sirelo and Google reviews

How is the review score calculated?

D.T.

July 22, 2024

on Sirelo

From start to finish, the company was extremely professional, well priced and very polite. They were on time and super pleasant to deal with. I was kept in the loop and contacted to arrange for packing/collection of goods and confirmed a few days prior to actual date and an SMS the day before confirming ETA. Was a great experience dealing with them. Would highly recommend.

Communication

Moved from Llangynog, Oswestry (United Kingdom) to Sydney (Australia)

P.B.

February 6, 2023

So far, so good. Belongings collected, packed for me in an efficient and friendly manner. Telephone service good, so far. Moving to Australia so boxes still in transit.

Moved from Cemaes Bay, Anglesey (United Kingdom) to Melbourne (Australia)

A.B.

October 6, 2020

We have moved intercontinentally several times. We have used moving companies for 7 moves over the last 10 years, so do have good experience.
[Name removed by Sirelo] gave excellent service and were the lowest quoted price from 6 collected quotes.
The move coordinator performed very thorough follow-up, calling me regularly prior to the move and on each of the moving days.
The team were very conscientous, and so without instructions from us, they sequenced the multi-day removal so that we had as much comfort as possible (i.e. leaving beds and enough seating unpacked, leaving the packing of kids toys and cups and kettles until the last minute). They were the (joint) quickest removal team that we have seen, in terms of deconstructing, packing and moving furniture.

Conscientous moving team

Lowest price

It felt like the specification of the large container lorry to park outside of our house on the last day (although it worked out OK in the end) was a bit risky given the shape and size of our road.

Moved from Wallingford (United Kingdom) to Saint John (Canada)

R.H.

December 16, 2018

The person who was given the responsibility to oversee our move was always very rush in the email correspondence, He did not bother to read the full name of the customer so he would address me with the incorrect name, without even a 'dear' in front of the name. once we agreed a schedule for collecting our belonging he omitted to say that they would ship only a month later even though the person who came to quote assured us that the whole operation will last a maximum of 8 weeks door to door. So we lived in an empty house for 2 weeks when our belonging could have been collected nearer the time of shipping.

good and efficient packing staff

excellent agent at the receiving end

Not very professional agent

Not transparent regarding the real timing

Moved from Horsham (United Kingdom) to Panama City (Panama)

P.H.

October 6, 2018

Good ,efficient staff at packing stage . Pleasant and helpful .

Personal hands on

People you can speak too. No auto mated answering BS

Moved from Birmingham (United Kingdom) to Cape Town (South Africa)

C.M.

July 8, 2018

Everything about the move so far has gone very well from estimate, to moving day as well as administration. Our goods are yet to arrive in New Zealand so still one part of the move to go.

Great service

Options on part containers as well as full

Moved from Weybridge (United Kingdom) to Auckland (New Zealand)

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About

Sirelo asks...

What makes your company stand out?

What is your insurance policy? How do you deal with damaged items?

What is the best advice you would give to customers?

Reviews

Want to move with this company?

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