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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
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Reviews
Jonathan Ayoun
December 8, 2024
on Google
I got a call 15 minutes after the appointed time to be informed the guy is going to be 2 hours late. The main office avoided my calls and did not offer solutions.
Once the guy arrived he was nice enough, but then he ended up forcing my hand to pay him more money as he 'worked' longer.
The quoting system is misleading, and the movers are unprofessional.
Once the guy arrived he was nice enough, but then he ended up forcing my hand to pay him more money as he 'worked' longer.
The quoting system is misleading, and the movers are unprofessional.
Anjali Nathwani
November 4, 2024
on Google
I recently used Alfi for my move, and I couldn’t be happier with the service! From start to finish, he was incredibly professional, efficient, and friendly. They arrived on time, handled all my belongings with care, and went above and beyond to ensure everything was packed safely. The whole process was seamless.
I was particularly impressed by their attention to detail and willingness to accommodate my specific requests. Moving can be stressful, but Alfi made it a breeze. I would highly recommend them to anyone looking for a reliable and affordable removal service. Thank you for making my move so easy!
I was particularly impressed by their attention to detail and willingness to accommodate my specific requests. Moving can be stressful, but Alfi made it a breeze. I would highly recommend them to anyone looking for a reliable and affordable removal service. Thank you for making my move so easy!
Gem Small
August 27, 2024
on Google
Booked through My Man & Van. Arrived perfectly on time despite having to travel from London to Lincoln in the early morning! Driver was very efficient and a huge help with carrying furniture. House move went very smoothly, would recommend!
Nay MyoMaung
July 18, 2024
on Google
REFUSES TO BEAR RESPONSIBILITY, FAILS TO PROVIDE TAX RECEIPTS AND PROVIDES NO INSURANCE COVER AND THREATENING TO SUE THE CUSTOMER.
They have sent a quote over email. After the move, they asked for more money claiming it has taken more time. We had no issues paying more as the move was indeed longer. In the process, they have damaged our heater and the renting flat we are moving out from. They have kept the damages under the wraps without informing us.
It was when the landlord contacted us that the space beneath the kitchen counter has been damaged, did we find out the damage. The sole item in the space of the kitchen counter was the heater, and the heater legs was broken in half.
On the website they will claim they have an insurance worth 25,000£. When we found out the damage, we tried to start insurance claim and claim forms, not only do they fail to provide an insurance policy, but also are we met with arguments and shouting. Trying to make them repair the damage to the landlord’s flat was a futile experience, by saying blatant lies, shouting over the phone and of all completely lying and deceit.
This ends with us having to repair the damage for ourselves, despite having all the pictures and videos as evidence. They will also ask to pay in cash or through to a personal bank account which we didn’t look into too much because of how stressful moving has been at that time.
As such, we will take this matter report this company as required if they failed to provide necessary evidence and follow procedure.
.
UPDATE: In addition to provide the insurance claim/policy and the receipt for the move, the company is THREATENING TO SUE US for libel.
We have assured that if they have followed procedure all of this will be resolved.Read more
They have sent a quote over email. After the move, they asked for more money claiming it has taken more time. We had no issues paying more as the move was indeed longer. In the process, they have damaged our heater and the renting flat we are moving out from. They have kept the damages under the wraps without informing us.
It was when the landlord contacted us that the space beneath the kitchen counter has been damaged, did we find out the damage. The sole item in the space of the kitchen counter was the heater, and the heater legs was broken in half.
On the website they will claim they have an insurance worth 25,000£. When we found out the damage, we tried to start insurance claim and claim forms, not only do they fail to provide an insurance policy, but also are we met with arguments and shouting. Trying to make them repair the damage to the landlord’s flat was a futile experience, by saying blatant lies, shouting over the phone and of all completely lying and deceit.
This ends with us having to repair the damage for ourselves, despite having all the pictures and videos as evidence. They will also ask to pay in cash or through to a personal bank account which we didn’t look into too much because of how stressful moving has been at that time.
As such, we will take this matter report this company as required if they failed to provide necessary evidence and follow procedure.
.
UPDATE: In addition to provide the insurance claim/policy and the receipt for the move, the company is THREATENING TO SUE US for libel.
We have assured that if they have followed procedure all of this will be resolved.Read more
Alessandra Nardari
July 14, 2024
on Google
Great experience with Alfie removals. Quote and booking arranged by Elizabeth who promptly responded to my questions. On moving day, Gech arrived o time In less than two hours the moving was compled. Both Gech and his colleague Louis were friendly and made sure all my items arrived to destination without demages. Recommended
Michael Mahy
June 16, 2024
on Google
Alfi removal team were punctual, friendly, professional , knowledgeable and swift. Pick up at mine drop off at my nans went super smooth. This is my second time using Alfi removals . Consistently great 👍🏾
