Alpha Pro Removals

7.0
Out of 9 Sirelo reviews
67% of the users recommend this removal company
This removal company scores a 7.6 out of 6 reviews on other platforms.
pro
Professional
1
con
Careless with furniture
1

Request quote

Compare Alpha Pro Removals with 4 other removal companies and save on your moving costs
Request a free quote
Compare with 4 others removal companies

About Alpha Pro Removals

Alpha Pro Removals is committed to providing high-quality and reliable removals services. They also offer office moving, full packing & unpacking, space organizing, and storage services nationwide in the United Kingdom as well as European Relocation.
Member of AIM: Association of Independent Movers.

Suite A3:09, Vista Centre, 50 Salisbury Road
TW4 6JQ London

Services

International removals
National moving
Man & Van

Type of Removal Company

Unknown
7.0
Out of 9 Sirelo reviews
67% of the users recommend this removal company
This removal company scores a 7.6 out of 6 reviews on other platforms.
Write a review
Review
Type of move
9 out of 9 reviews shown
I cannot recommend Alpha Pro Removals enough. I booked them for a last minute move and they fitted me in and were so accommodating. When they arrived at the flat the job was bigger than expected but this was not a problem they sorted everything with a conscientious manner, 10 stars.
Moved from London (United Kingdom) to Oulu (Finland)
flag-review
Response of
Thank you for your review!

Alpha Pro Team.
Blazing fast and professional, these guys are rock.
I was looking what options I had on a Saturday morning, got a call back few minutes after submitting a quote inquiry, got arranged the pickup for next day. And received the stuff less than 24 hours after removal. In Germany. I cannot stop recommending these guys high enough.
Moved from London (United Kingdom) to Hannover (Germany)
flag-review
Response of
Thank you for your great review!

Alpha Pro Team
Definitely recommended!

I have moved with Alpha Pros and they made the whole experience as stress free and smooth as possible. From the moment I had a survey with Ieva to the moment that [name removed by Sirelo] the team arrived and packed and disassembled our items in a very professional way. Thank you for the great service.
Will use again!
pro
Very friendly and professional
Moved from London (United Kingdom) to London (United Kingdom)
flag-review
Response of
Thank you for your great review!

Alpha Pro Team
Top notch
Professional from start to finish. Really polite when booking and the guys that did the move were lovely. They were fast and efficient and careful with all our belongings; nothing was a problem for them. Would thoroughly recommend.
Moved from Madeira (Spain) to London (United Kingdom)
flag-review
Response of
Thank you for your great review!

Alpha Pro Team
I used alphapro removals to remove my things, store them for almost a year and move them to my new place at a significant cost. When my belongings were returned I was hugely disappointed to find that my couch worth £1,000 has been infested with rodents and stank, so unfortunately needed to be binned. I contacted alphapro removal to see what they were willing to do about it but they refused to do anything as I didn’t have insurance with them.

I explained that I wasn’t expecting them to pay out for the couch but I did expect compensation on the storage costs when they had been negligent of my property and not stored it safely.

They refused to do anything.

If you use them, do so at yours (and your belongings) risk.
con
Couch got rodent infested in their storage unit
Moved from London (United Kingdom) to London (United Kingdom)
flag-review
Response of
Thank you for this review! but feel it abusive review and has unnecessary impact on our reputation and cannot accept the 1-star review due to following reasons:
1. The collection and delivery were made in timely manner and your goods was stored well in Safestore storage facilities.

2. Mice normally attracted to food or shelter. Therefore, we think that you had the food items in your belongings, and it is strictly forbidden to have it in storage unit according to our and any Terms & Conditions.

3. You were strongly recommended by us to have insurance cover for your belongings and we gladly offered ours, but you have refused by stating that you have your own insurers in place. Therefore, you can address your claim to your insurance company, not to Alpha Pro Removals and this review should go to them not to us, as it is an insurance claim case.
Move on 28/01/2021 Highly Recommend.
A totally professional & friendly service throughout from initial assessment by [name removed by Sirelo] who arrived on time in appropriate PPE and provided a quotation with hours. With the lovely [name removed by Sirelo] in admin and [name removed by Sirelo] giving a prompt response to any queries and requests for packing materials. Always in a friendly manner and In lockdown when everything is uncertain ensuring move dates were given a flexible window. At one stage I rang [name removed by Sirelo] late afternoon and the packing materials were delivered by 1100 the following morning. Knowing this was an emotional time after 36 years in my house and a change in circumstances everyone was so helpful to ensure as much stress as possible was taken from me to make the experience as positive as possible. On the day the five man crew wearing PPE were really efficient and obviously had a great rapport with each other.
Arrived on time. Furniture and garden items all wrapped well and safely delivered to new home. Bed reassembled along with other items. My family also commented on the way the team worked so well together making a smooth move on the day to a tucked away location !
Moved from Ashford (United Kingdom) to Newbury (United Kingdom)
flag-review
Response of
Thank you for your great review!

Alpha Pro Team
Where to begin. The make the quote they requested square metres, which we gave, what they really wanted was weight, so they quote they gave was wrong for our amount of stuff. On collection day 2 people arrived without a mask and entered the property to see what we needed to move. They were an hour and a half out of the time range they provided. They didn't seem very strong so my husband had to carry half of our stuff to the van to expedite the process (they were very late and we had other preparations to make for the move and a vet appointment). So they weighted everything unsupervised (have no clue if the weighting was done properly or not) and wrote it down on a piece of paper, didn't even leave us a copy, had to request a digital one. We insured three items as these were of value. Of course they managed to damage one of the insured items and then wanted to give us the penalty £40 for damaging an item instead of the £1000 insurance value. Honestly if they didn't want to pay the insurance, they should have been careful with the three items. So now we have wasted money on insurance and have a valuable damaged with no refund. Definitely would not recommend, stay away.
Moved from London (United Kingdom) to Amsterdam (The Netherlands)
flag-review
Response of

1. Our offer based on the volume/weight and all your contents was weighted in front of you as we always do. Therefore, your statement is a false statement.
2. Our teams always use PPE and was at your property on time as agreed. Therefore, this statement is also a false statement.
3. Our porters and drivers are professionals and of course they are fit for this job so the statement “didn't seem very strong” is false again.
4. The copy of inventory list with the volume and weight information was provided to you in paper to sign and copy of it was emailed to you as a part of procedure. False statement again.
5. As to the damage so the item which was scratched is a “guitar case” and it was not included in the list you provided prior to the move to apply our Standard Liability Insurance. Hard to understand where this £1000 came from so for this scratch according to our T&C`s we offered £40.00 to resolve this issue.

It seems that all your statements are a false statements and the relocation went perfect apart from one scratch on you guitar case. Therefore we are not accepting the 1-star review.

Alpha Pro Team
Have got excellent service in time and of high quality.
Very proactive and smart staff, flexible and efficient. Clear billing policy
Moved from London (United Kingdom) to Wiesbaden (Germany)
flag-review
Response of
Thank you for your great review!

Alpha Pro Team
The weight/volume estimation was not done properly.
The quantity estimation was done via phone for 35 cbm so 2 x 3.5 tons van were booked for the removal.
Quotation agreed as follows:
Five Porters & Two Luton 3.5t Vans for the price of £3382.80.

Nobody came physically to assess the move requirements. I genuinely believed the expertise of Alpha Pro.

When the move out occurred the 2 vans were quickly full, not by volume but by weight: both vans were loaded to 1.2 tons of belongings.
However there were still some more item to remove from the flat, so a third van had to be booked.
The 3rd van was eventually loaded with 700kg of belongings,

Alpha Pro made me pay the 3rd van full price (they state they deduced the storage price for 6 days). I still had to pay an extra £1,500 for the unscheduled 3rd van, which is the price I paid for a full van as per the first agreed quotation.
I was ok to share the bill with Alpha Pro, but they declined to reduce it for me, even if the wrong estimation is completely their fault.
pro
The porters are nice
pro
The porters are in time
con
Lack of understanding, one of the managing director would not allow me to speak with his manager to discuss the situation
con
lack of empathy during stressful time when moving home, main interest from Alpha Pro is to collect the money
Moved from London (United Kingdom) to Saint-germain-en-laye (France)
flag-review
Response of
Dear Customer,

Thank you for you review.

As per our records, due to the COVID situation, video survey was requested instead of an ‘in person one’ for the obvious reasons. The volume estimation was correct, unfortunately the weight estimation is impossible without weighting and can be known on the day. Also, during our video-survey you never mentioned the contents of the garage and our teams become aware of it on the day together with the need to do the full packing despite our agreement and quote for the part packing. Your response on the day was that this is ‘our problem’. We have acted professionally, assigned one more team and done additional arrangements in order to deliver you the relocation service in timely manner. It goes without saying that this was not a free service and you had the right to refuse it.

In conclusion Alpha pro removals cannot be blamed in this case and the 1-star review does not reflect the reality that the relocation has been done professionally and in timely manner.

Alpha Pro Team

Other reviews

Google
7.6
6 reviews

Questions or improvements?

Do you see incorrect information on this page? Please help us to improve this page by providing us with the right information for everyone who is visiting this website after you!
Give your feedback

Other removal companies in London