I can’t believe people are saying the truth concerning this company. If so, I plead to differ. My packages were delivered to their Olaiya Lagos address on the 24th of February, 2025 and the lady that did the drop off was told it will take 8 to 10 days for pickup in the US. Fast track to when it was supposed to get to the US, about the 7th of March, right? But no, after lots of back and forth and having to call their London office for SOS, we were told on the 17th that the package did not leave Nigeria until the 7th????? 12 solid days after the package was dropped off. And mind you, the customer service manager or officer was soooo rude, hung up the phone on me (customer o, I guess customer is not king anymore in Nigeria). And since then,it has been back and forth, flimsy and dumb reasons reason are given for why I have not received my packages (2boxes of wedding souvenir o). “US airlines are having issues” according to them. If you are going to lie that reason does not make sense at al
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“We are sorry for all inconvenience” is all I am getting from them now, 6 weeks after. Cargonaija, for every review I see that is positive, take it from me, I will counter it. You have not done well at all and your staff needs customer service training.
I still dey wait my packages!Read more