Moving home is the start of a new adventure. DBM Express understands that people have different needs so they offer a wide range of services to suit everyone's needs. They specialise in planning flat, house and office removals and the aim is to make things simple while the whole process will be explained to you.Before the move, DBM will visit you at home (free), No-obligation (survey) to discuss all your requirements and get a detailed, fixed price entirely based on your needs and requirements, a quote tailored for you. Once your property has been seen the quote stays valid for 60 days, so you can take your time to decide.They provide a wide range of services from you to choose from:· DBM can help you de-clutter before or after you move with recycling of unwanted furniture and belongings;· If you need packing materials DBM delivers them in advance along with everything else you might require;· DBM offers temporary or long term storage for anything you don’t want to take with you;· DBM uses protective coverings to protect your furniture during the moving process;· They dismantle and reassemble furniture;· All furniture and all boxes will be going in your desired room and position. All furniture will be assembled the same way it was found;· DBM can remove windows or doors for access as well as putting them back afterwards.Packing your house to move can be stressful process and that is why DBM Express offers you a full packing service to ease the pressure. And this is not all, they can also unpack everything for you and de-clutter your new home of all the boxes and wrapping that has been used during the move. DBM prides of being Eco-friendly and they reuse as well as recycle all materials.Read more
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
I cannot recommend DBM Express enough. They have a team of genuinely friendly, helpful understanding people who went out of their way to make our move as seamless and stress-free as possible. Thank you all so very much. :-)
The trucks left London late afternoon and were expected in remote West Somerset between 8-10am. They arrived shortly after 8am. The contents were unloaded quickly and efficiently. In particular, the very heavy piano was carried down a flight of eight outdoor steps without touching the ground. We even got a tune from one of the guys!
The men were very careful with my possessions. Things were sensitively handled and positioned. So far, several days later, I have no breakages to report and do not expect to find any. I had packed all of my things myself - mainly in supermarket boxes, which probably made things more difficult for the DBM team. I imagine they would pack belongings very well and would opt for that service without hesitation had my things not been already boxed.
I offered tea and coffee in London and Somerset but the guys consistently refused, preferring instead to crack on with the job in hand. That was very admirable.
One extra point. We had a wardrobe, two sofas, kitchen units and cupboards in the Somerset house that were not ours and which we did not want. The guys consulted the office and after making a payment online all of this furniture was removed quickly and easily by the DBM team. What a relief!
It was a pleasure to deal with DBM. From the charming and polite and efficient office staff to the charming and polite and efficient removal men.
I would use DBM again if I had to move again. But as I hope not to I can only recommend DBM very highly and hope you will use them.Read more
By the very nature of DBM's dishonestly in dealing with my grievances
I am sure there may be a comment below rubbishing my claims.
It appears they have done similar things with other bad reviews.
Perhaps read them and make up your own mind.
I have nothing to gain from this review, I simply wish to warn people
about what they might encounter from the services at DBM.
If DBM wish to contact me, you have my details, we can resolve this
issue and I can amend this review accordingly.
Below is a précis of events and their incompetence.
As a cabinet maker I hired DBM to lift a heavy table I had made for a client into a
basement from the street.
They made assurances that the operation would be conducted as per my
instructions using four men and ropes.
On the day only three men turned up, they used no ropes and broke a very expensive table.
The team would not admit what they had done, accused me of trying to deliver
an already broken table, became aggressive and were asked to leave.
When phoned, [name] (unsure of company role) admitted fault and offered appropriate compensation for repairs to their damage.
Since trying to chase this up I have been lied to, ignored and am now positive after giving
them many chances to rectify the situation that they just do not care.
If this is the kind of service you would like to receive when moving your valuable items
then they are the guys for the job!Read more