DBM Express Movers

8.5
based on 403
Sirelo and Google reviews
i
What customers are saying
pro
Efficient (1)
pro
Price (1)
con
Failure to comply (1)
Services
International removals
National moving

About

Moving home is the start of a new adventure. DBM Express understands that people have different needs so they offer a wide range of services to suit everyone's needs. They specialise in planning flat, house and office removals and the aim is to make things simple while the whole process will be explained to you.Before the move, DBM will visit you at home (free), No-obligation (survey) to discuss all your requirements and get a detailed, fixed price entirely based on your needs and requirements, a quote tailored for you. Once your property has been seen the quote stays valid for 60 days, so you can take your time to decide.They provide a wide range of services from you to choose from:· DBM can help you de-clutter before or after you move with recycling of unwanted furniture and belongings;· If you need packing materials DBM delivers them in advance along with everything else you might require;· DBM offers temporary or long term storage for anything you don’t want to take with you;· DBM uses protective coverings to protect your furniture during the moving process;· They dismantle and reassemble furniture;· All furniture and all boxes will be going in your desired room and position. All furniture will be assembled the same way it was found;· DBM can remove windows or doors for access as well as putting them back afterwards.Packing your house to move can be stressful process and that is why DBM Express offers you a full packing service to ease the pressure. And this is not all, they can also unpack everything for you and de-clutter your new home of all the boxes and wrapping that has been used during the move. DBM prides of being Eco-friendly and they reuse as well as recycle all materials.Read more

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Reviews

403
8.5
based on 403
Sirelo and Google reviews
How is the review score calculated?
71% of the users recommend this removal company
 on Sirelo
I booked DBM Express Mover for a full packing and removal service scheduled for August 5th, 2026, and paid a 30% deposit of £225. However, when I attempted to review their standard terms and conditions and requested standard legal amendments regarding liability limits and claims timelines, the company completely shut down the conversation.

After being told they would not alter their terms under any circumstances, I agreed to sign the contract anyway. I simply noted that as a consumer, I reserved my right to rely on the Consumer Rights Act 2015 should any of my items be damaged by their staff.

Because I mentioned consumer law, the management panicked and abruptly cancelled my booking with immediate effect, claiming they felt 'threatened' by a customer knowing their rights.

Leaving a customer stranded with no moving company just weeks before a move—simply because the customer understands their basic legal rights—is incredibly unprofessional and a complete breach of contract.


Because of their sudden cancellation, I have been forced to source a last-minute alternative (Pickfords), which is costing significantly more. While DBM eventually refunded my deposit after some back-and-forth, they have flatly refused to cover the financial losses caused by their own unlawful repudiation of our agreement.

I will be issue legal proceedings in due course to recover my financial losses. Shocking customer service and completely unreliable - avoid where possible.
Read more
con
Failure to comply
Moved from London (United Kingdom) to London (United Kingdom)
 on Sirelo
DBM Express removals were utterly fantastic. They came highly recommended and moved us this summer. Nothing was too much trouble and if I'd known how stress-free they would make everything on moving day, I could have avoided a near mental breakdown! The removal men were absolutely brilliant, everything ran ahead of time and, if anything, I felt guilty for not having to lift a finger to help! Incredible efficiency and such lovely people too.
I cannot recommend DBM Express enough. They have a team of genuinely friendly, helpful understanding people who went out of their way to make our move as seamless and stress-free as possible. Thank you all so very much. :-)
Moved from Hornchurch (United Kingdom) to Hornchurch (United Kingdom)
 on Sirelo
Superb service from start to finish. Quick , efficient and professional - couldnt fault them in any way and they made sure our move was smooth and hassle free. Highly recommended. Well done lads.
Moved from London (United Kingdom) to London (United Kingdom)
 on Sirelo
We were very happy with our team. They arrived on time and just got on with the job very efficiently. Even though there were problems with our oversized sofa and a delay of about three hours outside the new property, they were still very courteous, friendly and patient and finished the job. We couldn’t have asked for more and would definitely recommend them to anyone. Well done boys 👍👍
Moved from London (United Kingdom) to Herne Bay, Kent (United Kingdom)
 on Sirelo
I have used DBM twice now. I went back to them as recently as last week. There are several reasons: cost, efficiency, enthusiasm, reliability, customer service, attitude and speed. I really enjoy emailing their customer service team who respond promptly and in a warm and friendly manner. They are never late - load in minutes and are not phased by tiny, narrow streets! I will use them again. My experience differs from an earlier review - which sounds extremely unfortunate. I have only good things to report. What a great team!
pro
Attitude
pro
Price
Moved from London (United Kingdom) to Hastings (United Kingdom)
 on Sirelo
The two removals trucks were due between 12-2pm and arrived on the dot of 12. The team of four Romanian men were polite, friendly, efficient, strong and helpful. During my research I had read a review on the website that mentioned a 'can do' attitude. This was absolutely the case. The team worked quickly and efficiently. I had not managed to get to the contents of my loft to prepare it for the move but the DBM guys got up there and brought it all down - cast iron sewing machine, bookcases, stone sculptures.. it was filthy up there but they just got on with it with no complaint.

The trucks left London late afternoon and were expected in remote West Somerset between 8-10am. They arrived shortly after 8am. The contents were unloaded quickly and efficiently. In particular, the very heavy piano was carried down a flight of eight outdoor steps without touching the ground. We even got a tune from one of the guys!

The men were very careful with my possessions. Things were sensitively handled and positioned. So far, several days later, I have no breakages to report and do not expect to find any. I had packed all of my things myself - mainly in supermarket boxes, which probably made things more difficult for the DBM team. I imagine they would pack belongings very well and would opt for that service without hesitation had my things not been already boxed.

I offered tea and coffee in London and Somerset but the guys consistently refused, preferring instead to crack on with the job in hand. That was very admirable.

One extra point. We had a wardrobe, two sofas, kitchen units and cupboards in the Somerset house that were not ours and which we did not want. The guys consulted the office and after making a payment online all of this furniture was removed quickly and easily by the DBM team. What a relief!

It was a pleasure to deal with DBM. From the charming and polite and efficient office staff to the charming and polite and efficient removal men.

I would use DBM again if I had to move again. But as I hope not to I can only recommend DBM very highly and hope you will use them.
Read more
pro
charming, polite and efficient
pro
can-do attitude
Moved from London (United Kingdom) to Taunton (United Kingdom)

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Review Sources

Sirelo
2.0
7
Facebook
9.4
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Google
9.6
396

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