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Reviews
51
Sirelo and Google reviews
0% of the users recommend this removal company
N.A.K.
August 14, 2025
on Sirelo
I booked a courier pickup through EcoParcel for [date] 11-08-2025 and was home the entire day.
They claim they attempted collection, but no one came, no card was left, and no call was made.
Customer service refused to arrange another pickup or refund, blaming me instead.
I’ve had to open a dispute with my bank for “services not provided.”
Very disappointed — I would not recommend unless you are prepared to fight for your money back.
#scam #EcoParcel #poorservice
They claim they attempted collection, but no one came, no card was left, and no call was made.
Customer service refused to arrange another pickup or refund, blaming me instead.
I’ve had to open a dispute with my bank for “services not provided.”
Very disappointed — I would not recommend unless you are prepared to fight for your money back.
#scam #EcoParcel #poorservice
Failure to comply
Moved from Portalegre (Portugal) to Berlin (Germany)
P.A.
August 5, 2025
on Sirelo
TERRIBLE SERVICE – THEY LOST OUR BOX AND DID NOTHING TO FIX IT
We hired Ecoparcel to ship a box full of personal belongings with both emotional and financial value. The box never arrived, and since then, customer service has been absolutely non-existent.
Not only did they lose the package, but they also made no effort to find it or offer a clear explanation. We've been following up for weeks and only receive automated or evasive responses.
Even though the shipment included insurance, they refuse to compensate us. They haven't provided the insured amount and it seems like they never will.
A truly frustrating, negligent, and irresponsible experience. If you value your belongings, DO NOT USE ECOPARCEL.
We hired Ecoparcel to ship a box full of personal belongings with both emotional and financial value. The box never arrived, and since then, customer service has been absolutely non-existent.
Not only did they lose the package, but they also made no effort to find it or offer a clear explanation. We've been following up for weeks and only receive automated or evasive responses.
Even though the shipment included insurance, they refuse to compensate us. They haven't provided the insured amount and it seems like they never will.
A truly frustrating, negligent, and irresponsible experience. If you value your belongings, DO NOT USE ECOPARCEL.
Communication
Moved from Amsterdam (Netherlands) to Malaga (Spain)
A.
July 5, 2025
on Sirelo
One of the worst experiences I've ever had with a shipping company.
The payment was declined and the shipping label wasn't created. A support bot recommended I cancel the shipment, which I initiated by submitting a ticket. The money was debited from my credit card. Then there was no response from support for several days. Only after a few days did someone get in touch and say that a cancellation fee of €6 would be charged. And this was for a price of approximately €11 for the service that wasn't provided because of Ecoparcel fault.
Then the support agent interrupted the chat and said he wasn't from the finance department and couldn't help me any further (!!!). I requested a reverse charge from my bank, but it takes time and effort to get this all done for €11. So, Ecoparcel is a complete disaster! Stay away from this company. There are dozens of other, much better providers who work perfectly, both in terms of service and support! I am a very unhappy (no longer) customer.
The payment was declined and the shipping label wasn't created. A support bot recommended I cancel the shipment, which I initiated by submitting a ticket. The money was debited from my credit card. Then there was no response from support for several days. Only after a few days did someone get in touch and say that a cancellation fee of €6 would be charged. And this was for a price of approximately €11 for the service that wasn't provided because of Ecoparcel fault.
Then the support agent interrupted the chat and said he wasn't from the finance department and couldn't help me any further (!!!). I requested a reverse charge from my bank, but it takes time and effort to get this all done for €11. So, Ecoparcel is a complete disaster! Stay away from this company. There are dozens of other, much better providers who work perfectly, both in terms of service and support! I am a very unhappy (no longer) customer.
no refund for not provided service
Moved from Paris (France) to Munich (Germany)
Andrea
July 4, 2025
on Sirelo
I strongly advise against using Ecoparcel. Their customer service is completely non-existent — it’s impossible to talk to a real person or get any meaningful help. They clearly do not care about the quality of the shipping experience or customer satisfaction.
Even if you pay extra for insurance or additional services, they simply don’t honor them. You’re left alone to deal with issues, delays, or lost parcels, and they offer no real support or accountability. Avoid this company if you want your shipment to be handled with care and professionalism. Total disappointment.
Even if you pay extra for insurance or additional services, they simply don’t honor them. You’re left alone to deal with issues, delays, or lost parcels, and they offer no real support or accountability. Avoid this company if you want your shipment to be handled with care and professionalism. Total disappointment.
Communication
Moved from Bratislava (Slovakia) to Rome (Italy)
G.C.
June 13, 2025
on Sirelo
Terrible customer service, as responses tend to be slow and inconsistent. I received two different quotes and three different measurements for the same shipment, which is quite frustrating.
Communication
Moved from Italy (Italy) to Spain (Spain)
Marcin
May 20, 2025
on Sirelo
This is a scam. They claim you were absent during the collection and you either pay a 6 euro cancellation fee or you rebook the collection for another 5 euro. When you rebook you waive your rights for any refund and they claim again that you were absent. The only option you are left with is a chargeback in your bank, which I recommend to everyone who was scammed by them.
Moved from Lisbon (Portugal) to Warsaw (Poland)
