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Reviews
57
Sirelo and Google reviews
0% of the users recommend this removal company
S.M.
February 16, 2026
on Sirelo
Hello,
I dont think I will ever use this service again.
I booked an order with Ecoparcel for 4 packages when I was moving from France to Stockholm. The collection was a bit of a struggle, it had to be scheduled twice. On top of that 3 of my parcels arrived but something happened to the tracking for my last parcel. The message just said 'undeclared weight and height' so I instantly contacted them about it and they just told me that the parcel was lost. Keep in mind that I am a student I was transporting all the things I own, and they just told me the biggest one of them was lost and that I should file a 'claim'. I tried but since they didnt declare it as lost I could not file a claim (tbh the system doesnt make sense, all the 'protocols' are there to assure you that they will do something but they really dont). Therefore, there was no information I could see other than an entry in Genay. From the ecoparcel tracking label I found out that they were using GLS for the transport, and the tracking stopped at GLS Genay. I tried to contact GLS through emails, calls and other platforms but had no luck. Then one of friends went to their offices in Genay, and of the people working there started tracking the parcel, sent emails and contacted us a week later to say that the parcel was in Denmark and that she is going to issue another label for it so that it arrives in Sweden. 4 days later I recieved the parcel. So I extremly grateful to this person! It took a week for them to track where the package travelled because somehow the tracking data was lost but it arrived safely.
It took 4 weeks for me to track my package down during which every single day I was messaging Ecoparcel on the website to ask/tell them about the little updates I had on my side, but I got absolutely no response.They responded to 2 messages of mine in the begining and then nothing! They also marked all the parcels as delivered after 2 weeks, and just closed my case. I went through my absolute worse trying to track the parcels down all on my own with the help of some of my friends. I understand that they offer the cheapest prices but I swear nothing is worth the stress and anxiety of completely losing the parcels and also not getting the money back for it. Please find another alternative if possible.Read more
I dont think I will ever use this service again.
I booked an order with Ecoparcel for 4 packages when I was moving from France to Stockholm. The collection was a bit of a struggle, it had to be scheduled twice. On top of that 3 of my parcels arrived but something happened to the tracking for my last parcel. The message just said 'undeclared weight and height' so I instantly contacted them about it and they just told me that the parcel was lost. Keep in mind that I am a student I was transporting all the things I own, and they just told me the biggest one of them was lost and that I should file a 'claim'. I tried but since they didnt declare it as lost I could not file a claim (tbh the system doesnt make sense, all the 'protocols' are there to assure you that they will do something but they really dont). Therefore, there was no information I could see other than an entry in Genay. From the ecoparcel tracking label I found out that they were using GLS for the transport, and the tracking stopped at GLS Genay. I tried to contact GLS through emails, calls and other platforms but had no luck. Then one of friends went to their offices in Genay, and of the people working there started tracking the parcel, sent emails and contacted us a week later to say that the parcel was in Denmark and that she is going to issue another label for it so that it arrives in Sweden. 4 days later I recieved the parcel. So I extremly grateful to this person! It took a week for them to track where the package travelled because somehow the tracking data was lost but it arrived safely.
It took 4 weeks for me to track my package down during which every single day I was messaging Ecoparcel on the website to ask/tell them about the little updates I had on my side, but I got absolutely no response.They responded to 2 messages of mine in the begining and then nothing! They also marked all the parcels as delivered after 2 weeks, and just closed my case. I went through my absolute worse trying to track the parcels down all on my own with the help of some of my friends. I understand that they offer the cheapest prices but I swear nothing is worth the stress and anxiety of completely losing the parcels and also not getting the money back for it. Please find another alternative if possible.Read more
Price
Communication
Moved from Lyon (France) to Stockholm (Sweden)
Inese Harjo
February 9, 2026
on Sirelo
Extremely Unreliable Service – Avoid EchoParcel.eu
I booked a pallet shipment with EchoParcel.eu from Latvia to Ireland on 29th January, taking advantage of a special offer . On the same day, my booking was canceled without explanation.
After contacting their chat support, I was told to rebook, which I did, paying an extra €5. They promised collection on 2nd February, but no one showed up. I followed up again, and while they provided a new shipping label, they failed to collect my parcel or give any explanation. Since then, all attempts to contact them have been ignored, and I am unable to cancel, rebook, or receive a refund.Today is 9th of February .No any answers and refund not available.
This lack of communication and failure to fulfill their commitments makes it impossible to trust EchoParcel.eu. As a business owner, timely logistics are essential, and this company’s behavior has caused significant disruption. I strongly advise not to use their services.
I booked a pallet shipment with EchoParcel.eu from Latvia to Ireland on 29th January, taking advantage of a special offer . On the same day, my booking was canceled without explanation.
After contacting their chat support, I was told to rebook, which I did, paying an extra €5. They promised collection on 2nd February, but no one showed up. I followed up again, and while they provided a new shipping label, they failed to collect my parcel or give any explanation. Since then, all attempts to contact them have been ignored, and I am unable to cancel, rebook, or receive a refund.Today is 9th of February .No any answers and refund not available.
This lack of communication and failure to fulfill their commitments makes it impossible to trust EchoParcel.eu. As a business owner, timely logistics are essential, and this company’s behavior has caused significant disruption. I strongly advise not to use their services.
Failure to comply
Moved from Riga (Latvia) to Wexford (Ireland)
Luca Mario Gilardi
January 30, 2026
on Sirelo
I booked and paid in advance for a pickup of 4 parcels from Bulgaria.
The pickup was never carried out.
After contacting customer support, they told me a second pickup had been scheduled, but that never happened either.
About a week later, I checked my order and found that it had been unilaterally cancelled, with no pickup performed and no prior notice.
The worst part: They refused to issue a refund, despite the fact that the service was never provided.
Unprofessional behavior, useless customer support, and extremely poor service management.
They take your money, fail to deliver the service, and then keep the payment.
Avoid at all costs. This looks more like a scam than a shipping service.
The pickup was never carried out.
After contacting customer support, they told me a second pickup had been scheduled, but that never happened either.
About a week later, I checked my order and found that it had been unilaterally cancelled, with no pickup performed and no prior notice.
The worst part: They refused to issue a refund, despite the fact that the service was never provided.
Unprofessional behavior, useless customer support, and extremely poor service management.
They take your money, fail to deliver the service, and then keep the payment.
Avoid at all costs. This looks more like a scam than a shipping service.
Unprofessional
Moved from Sofia (Bulgaria) to Torino (Italy)
Carlos
November 12, 2025
on Sirelo
They doesn't do the service, I wait two days and nobody pick up the packet, and when I write to cancel and ask for the refund, they told me that they doesn't refund my money because I haven't payed a cancellation insurance.
I'm not cancelling because I've change my opinion, I cancel because they doesn't did the work, so don't work with this company ,are a thieves.
I'm not cancelling because I've change my opinion, I cancel because they doesn't did the work, so don't work with this company ,are a thieves.
They don't provide the service and they don't give refunds.
Moved from Madrid (Spain) to Brusels (Belgium)
Õnne
October 30, 2025
on Sirelo
Horrible! Terrible!!! Spain-Italy. I am pregnant and moving. It is hard enough. I got several times a message “wrong adddress” which is not true but i still confirmed address several times. I get a message that phone number is needed, i entered it like 3 times, even though the customer service said that couriers “dont have phones”. I had people waiting all day in the house for TWO WEEKS. Nobody came, nobody ringed a bell. Even a sign with our printed names were put on the building. The whole thing is ECOPARCEL FAULT. Now i find out my 9 pqckages are being returned to spain where i dont even live. And they wont even refund 260eur that i paid. What an actual h3ll???
Communication
Moved from Barcelona (Spain) to Vicenza (Italy)
C.M.
September 26, 2025
on Sirelo
More than 16 days and I still didn't receive my box plus they don't support with customers service, super frustrating
Price
Failure to comply
Moved from Saint Laurent Du Var (France) to Marina Di Massa (Italy)
