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Reviews
54
Sirelo and Google reviews
0% of the users recommend this removal company
Carlos
November 12, 2025
on Sirelo
They doesn't do the service, I wait two days and nobody pick up the packet, and when I write to cancel and ask for the refund, they told me that they doesn't refund my money because I haven't payed a cancellation insurance.
I'm not cancelling because I've change my opinion, I cancel because they doesn't did the work, so don't work with this company ,are a thieves.
I'm not cancelling because I've change my opinion, I cancel because they doesn't did the work, so don't work with this company ,are a thieves.
They don't provide the service and they don't give refunds.
Moved from Madrid (Spain) to Brusels (Belgium)
Õnne
October 30, 2025
on Sirelo
Horrible! Terrible!!! Spain-Italy. I am pregnant and moving. It is hard enough. I got several times a message “wrong adddress” which is not true but i still confirmed address several times. I get a message that phone number is needed, i entered it like 3 times, even though the customer service said that couriers “dont have phones”. I had people waiting all day in the house for TWO WEEKS. Nobody came, nobody ringed a bell. Even a sign with our printed names were put on the building. The whole thing is ECOPARCEL FAULT. Now i find out my 9 pqckages are being returned to spain where i dont even live. And they wont even refund 260eur that i paid. What an actual h3ll???
Communication
Moved from Barcelona (Spain) to Vicenza (Italy)
C.M.
September 26, 2025
on Sirelo
More than 16 days and I still didn't receive my box plus they don't support with customers service, super frustrating
Price
Failure to comply
Moved from Saint Laurent Du Var (France) to Marina Di Massa (Italy)
N.A.K.
August 14, 2025
on Sirelo
I booked a courier pickup through EcoParcel for [date] 11-08-2025 and was home the entire day.
They claim they attempted collection, but no one came, no card was left, and no call was made.
Customer service refused to arrange another pickup or refund, blaming me instead.
I’ve had to open a dispute with my bank for “services not provided.”
Very disappointed — I would not recommend unless you are prepared to fight for your money back.
#scam #EcoParcel #poorservice
They claim they attempted collection, but no one came, no card was left, and no call was made.
Customer service refused to arrange another pickup or refund, blaming me instead.
I’ve had to open a dispute with my bank for “services not provided.”
Very disappointed — I would not recommend unless you are prepared to fight for your money back.
#scam #EcoParcel #poorservice
Failure to comply
Moved from Portalegre (Portugal) to Berlin (Germany)
P.A.
August 5, 2025
on Sirelo
TERRIBLE SERVICE – THEY LOST OUR BOX AND DID NOTHING TO FIX IT
We hired Ecoparcel to ship a box full of personal belongings with both emotional and financial value. The box never arrived, and since then, customer service has been absolutely non-existent.
Not only did they lose the package, but they also made no effort to find it or offer a clear explanation. We've been following up for weeks and only receive automated or evasive responses.
Even though the shipment included insurance, they refuse to compensate us. They haven't provided the insured amount and it seems like they never will.
A truly frustrating, negligent, and irresponsible experience. If you value your belongings, DO NOT USE ECOPARCEL.
We hired Ecoparcel to ship a box full of personal belongings with both emotional and financial value. The box never arrived, and since then, customer service has been absolutely non-existent.
Not only did they lose the package, but they also made no effort to find it or offer a clear explanation. We've been following up for weeks and only receive automated or evasive responses.
Even though the shipment included insurance, they refuse to compensate us. They haven't provided the insured amount and it seems like they never will.
A truly frustrating, negligent, and irresponsible experience. If you value your belongings, DO NOT USE ECOPARCEL.
Communication
Moved from Amsterdam (Netherlands) to Malaga (Spain)
A.
July 5, 2025
on Sirelo
One of the worst experiences I've ever had with a shipping company.
The payment was declined and the shipping label wasn't created. A support bot recommended I cancel the shipment, which I initiated by submitting a ticket. The money was debited from my credit card. Then there was no response from support for several days. Only after a few days did someone get in touch and say that a cancellation fee of €6 would be charged. And this was for a price of approximately €11 for the service that wasn't provided because of Ecoparcel fault.
Then the support agent interrupted the chat and said he wasn't from the finance department and couldn't help me any further (!!!). I requested a reverse charge from my bank, but it takes time and effort to get this all done for €11. So, Ecoparcel is a complete disaster! Stay away from this company. There are dozens of other, much better providers who work perfectly, both in terms of service and support! I am a very unhappy (no longer) customer.
The payment was declined and the shipping label wasn't created. A support bot recommended I cancel the shipment, which I initiated by submitting a ticket. The money was debited from my credit card. Then there was no response from support for several days. Only after a few days did someone get in touch and say that a cancellation fee of €6 would be charged. And this was for a price of approximately €11 for the service that wasn't provided because of Ecoparcel fault.
Then the support agent interrupted the chat and said he wasn't from the finance department and couldn't help me any further (!!!). I requested a reverse charge from my bank, but it takes time and effort to get this all done for €11. So, Ecoparcel is a complete disaster! Stay away from this company. There are dozens of other, much better providers who work perfectly, both in terms of service and support! I am a very unhappy (no longer) customer.
no refund for not provided service
Moved from Paris (France) to Munich (Germany)
