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Reviews
45
Sirelo and Google reviews
0% of the users recommend this removal company
H.T.
April 8, 2025
on Sirelo
I have sent a package to Hungary and they have sent it to Czech without letting me know where, when i contact the customer service i speak with AI and they don't give me any solution. Now i have to go further into investigation to get my compensation back.
Failure to comply
Moved from Como (Italy) to Budapest (Hungary)
J.G.
April 2, 2025
on Sirelo
Poor quality service, broken packages, refusal of refund. Customer support is hard to reach - you need to persistently ask the bot to redirect you and still - they do nothing but answer with clichés.
Unprofessional
Moved from Sofia (Bulgaria) to Helsinki (Finland)
S.Z.
March 27, 2025
on Sirelo
I paid 32 euros and scheduled a date for the courier to pick up my parcel from Courchevel to Greece. However, the courier never showed up. I sent them a message, and they replied that it would arrive as soon as possible. A few days later, when I checked the app, I saw that the shipment had been canceled. I requested a refund, but they kept 6 euros and returned the remaining 26 euros to my Europarcel account as 'balance.' Since it was their mistake, they should have refunded the full amount directly to my bank account.
Moved from Courchevel (France) to Amaliada (Greece)
A.P.
March 13, 2025
on Sirelo
I had an absolutely disappointing experience with this delivery service. My parcel was collected in Italy but never made it to Copenhagen—it was stuck near Copenhagen for weeks. Despite updating my address details (including floor and number) and providing a Danish phone number, the system kept flagging it as a 'wrong address.' In the end, the parcel was inexplicably sent back to Italy a month after collection, and I never received a refund. This ordeal wasted my time and energy and feels nothing short of a scam. I would never recommend this service to anyone—not even my worst enemy. To add insult to injury, I'm not even allowed to leave my review. Moreover, you're forced to interact with bots as there is no direct email or phone number available for customer support.
Unprofessional
Moved from Capalbio (Italy) to Copenhagen (Denmark)
Josef
March 2, 2025
on Sirelo
Parcel from Bulgaria to Czechia never delivered, provided fake POD. The customer service is bunch of incompetent people, just closing a cases without apologize and proper action, dunno what changed but in past I never had a problem, last experience changed a lot, no proper contact, not possible to get in touch with supervisor or anyone who could be a bit helpful, lost 500€ goods and even paid extra care service. Customer support probably AI or some robot and very confused. It's been since beginning of December y24 and until now which is March y25 did not resolve anything yet delivered was supposed to be on December 13.
Very bad.
Josef.
Very bad.
Josef.
Moved from Laga (Bulgaria) to Vrbno Pod Pradědem (Czech Republic)
A.
February 21, 2025
on Sirelo
Do not trust. Didn't collected my package and wrote that they did and i am unable to ask for refund. Scam
Communication
Moved from Genoa (Italy) to Kaunas (Lithuania)
