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Reviews
49
Sirelo and Google reviews
0% of the users recommend this removal company
A.
July 5, 2025
on Sirelo
One of the worst experiences I've ever had with a shipping company.
The payment was declined and the shipping label wasn't created. A support bot recommended I cancel the shipment, which I initiated by submitting a ticket. The money was debited from my credit card. Then there was no response from support for several days. Only after a few days did someone get in touch and say that a cancellation fee of €6 would be charged. And this was for a price of approximately €11 for the service that wasn't provided because of Ecoparcel fault.
Then the support agent interrupted the chat and said he wasn't from the finance department and couldn't help me any further (!!!). I requested a reverse charge from my bank, but it takes time and effort to get this all done for €11. So, Ecoparcel is a complete disaster! Stay away from this company. There are dozens of other, much better providers who work perfectly, both in terms of service and support! I am a very unhappy (no longer) customer.
The payment was declined and the shipping label wasn't created. A support bot recommended I cancel the shipment, which I initiated by submitting a ticket. The money was debited from my credit card. Then there was no response from support for several days. Only after a few days did someone get in touch and say that a cancellation fee of €6 would be charged. And this was for a price of approximately €11 for the service that wasn't provided because of Ecoparcel fault.
Then the support agent interrupted the chat and said he wasn't from the finance department and couldn't help me any further (!!!). I requested a reverse charge from my bank, but it takes time and effort to get this all done for €11. So, Ecoparcel is a complete disaster! Stay away from this company. There are dozens of other, much better providers who work perfectly, both in terms of service and support! I am a very unhappy (no longer) customer.
no refund for not provided service
Moved from Paris (France) to Munich (Germany)
Andrea
July 4, 2025
on Sirelo
I strongly advise against using Ecoparcel. Their customer service is completely non-existent — it’s impossible to talk to a real person or get any meaningful help. They clearly do not care about the quality of the shipping experience or customer satisfaction.
Even if you pay extra for insurance or additional services, they simply don’t honor them. You’re left alone to deal with issues, delays, or lost parcels, and they offer no real support or accountability. Avoid this company if you want your shipment to be handled with care and professionalism. Total disappointment.
Even if you pay extra for insurance or additional services, they simply don’t honor them. You’re left alone to deal with issues, delays, or lost parcels, and they offer no real support or accountability. Avoid this company if you want your shipment to be handled with care and professionalism. Total disappointment.
Communication
Moved from Bratislava (Slovakia) to Rome (Italy)
G.C.
June 13, 2025
on Sirelo
Terrible customer service, as responses tend to be slow and inconsistent. I received two different quotes and three different measurements for the same shipment, which is quite frustrating.
Communication
Moved from Italy (Italy) to Spain (Spain)
Marcin
May 20, 2025
on Sirelo
This is a scam. They claim you were absent during the collection and you either pay a 6 euro cancellation fee or you rebook the collection for another 5 euro. When you rebook you waive your rights for any refund and they claim again that you were absent. The only option you are left with is a chargeback in your bank, which I recommend to everyone who was scammed by them.
Moved from Lisbon (Portugal) to Warsaw (Poland)
H.T.
April 8, 2025
on Sirelo
I have sent a package to Hungary and they have sent it to Czech without letting me know where, when i contact the customer service i speak with AI and they don't give me any solution. Now i have to go further into investigation to get my compensation back.
Failure to comply
Moved from Como (Italy) to Budapest (Hungary)
J.G.
April 2, 2025
on Sirelo
Poor quality service, broken packages, refusal of refund. Customer support is hard to reach - you need to persistently ask the bot to redirect you and still - they do nothing but answer with clichés.
Unprofessional
Moved from Sofia (Bulgaria) to Helsinki (Finland)
