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Reviews
0% of the users recommend this removal company
I.
March 11, 2024
on Sirelo
Completely ignores e-mails and there is no communication! The shipment was not picked up from the specified place and the money will not be returned!
Communication
Communication
Moved from Sigtuna (Sweden) to Riga (Latvia)
Paula Garcia Vilches
February 20, 2024
on Sirelo
No one showed up to pick up the parcel as scheduled. I have not received any option to rearrange delivery and they do not have any phone number to contact. So they still have my money, no refund option but I could nor send the parcel because no one showed up to pick it up as scheduled. I had been at home all day and no one rang the doorbell or call my number which was a local one.
Communication
Moved from Copenhagen (Denmark) to Brussels (Belgium)
F.
February 16, 2024
on Sirelo
Terrible. I booked with ecoparcel delivery from Greece to Sweden. They didn’t go to get the package and wrote that the shipper was not there which is not true. Then they cancelled my order without paying me back. On top of that they have very low quality customer support where they communicate only with emails (no phone available) and reply once a week. Avoid this service. It s really bad
Unprofessional
Moved from Nafpaktos (Greece) to Gothenburg (Sweden)
J.A.
February 13, 2024
on Sirelo
Eco parcel is absolutely useless. They do not respect collecting times. And it is absolutely difficult to chase them up. I have paid for a collection that never was done. And when I asked for my money back, I never got an answer. Burlans.
Price
Unprofessional
Moved from Slough (United Kingdom) to Slough (United Kingdom)
Emiliano Giusto
February 11, 2024
on Sirelo
They are a scam. They charge the payment and never collect the parcel.
We reached out to Customer service 6 times without any response
We reached out to Customer service 6 times without any response
Failure to comply
Moved from Copenhagen (Denmark) to Barcelona (Spain)
F.
February 3, 2024
on Sirelo
I tried sending my parcel with them, however the scheduling was done on different days than agreed upon, which resulted in the package not being picked up and the order being cancelled, money lost. Bad customer service that does not respond to chat, email or message on social media. I stayed home multiple days for a pickup that never happened.
Communication
Moved from Lisbon (Portugal) to Amsterdam (Netherlands)
