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Reviews
0% of the users recommend this removal company
M.
July 24, 2024
on Sirelo
Disgusting. My parcel were meant to be delivered on the 18th,today s 24th and no updates at all. It's been 2 days km writing the customer service with no answer. Scam
Communication
Moved from Brno (Czech Republic) to Sassari (Italy)
Mateo Granic
July 16, 2024
on Sirelo
I am extremely disappointed with Ecoparcel's service. According to the seller, Ecoparcel picked up my package in Portugal, but they have failed to proceed with the shipping. I have received no updates about the package, and there has been no contact from their support team despite several attempts to reach out.
I received an email from Ecoparcel ([email protected]) stating that my order was not completed and asking me to pay the same amount again to finalize the order, even though the package is already paid for. I keep receiving the same automated email to pay for the order again.
Here is the content of the email from Ecoparcel:
'Unfinished Orders - Ecoparcel.eu
[email protected]
Hi again Mateo,
We noticed that your order wasn't completed yet.
Please let us know if you need any help!
Best regards,
Ecoparcel Support Team'
This level of service is unacceptable. I am left without any information about the whereabouts of my package, and Ecoparcel's support is completely unresponsive. I would not recommend Ecoparcel to anyone.Read more
I received an email from Ecoparcel ([email protected]) stating that my order was not completed and asking me to pay the same amount again to finalize the order, even though the package is already paid for. I keep receiving the same automated email to pay for the order again.
Here is the content of the email from Ecoparcel:
'Unfinished Orders - Ecoparcel.eu
[email protected]
Hi again Mateo,
We noticed that your order wasn't completed yet.
Please let us know if you need any help!
Best regards,
Ecoparcel Support Team'
This level of service is unacceptable. I am left without any information about the whereabouts of my package, and Ecoparcel's support is completely unresponsive. I would not recommend Ecoparcel to anyone.Read more
Communication
Moved from Rio Tinto (Portugal) to Vienna (Austria)
Sergi Canal
July 9, 2024
on Sirelo
Terrible, very bad. No collection, no refunds when that happens. Even if you get insurance they will not refund you
Not flexible
Moved from Barcelona (Spain) to Dublin (Ireland)
J.
June 10, 2024
on Sirelo
Scam
They didn't pick it up. After they told me to pay 5€ more and I did, but I get no response from support. They just scammed twice
They didn't pick it up. After they told me to pay 5€ more and I did, but I get no response from support. They just scammed twice
Moved from Dublin (Ireland) to Malaga (Spain)
Lluis
June 6, 2024
on Sirelo
The worst company. I've been SCAMED
It is the worst company that I ever worked with. They lied to me, and told they came to realize the collection when actually I was at home and It dind't arrived anyone. After that, it is impossible to contact with them, they have been ignoring me. I've sent more than 15 emails, without any answer. All of tihs, when my payment was already done.
It is the worst company that I ever worked with. They lied to me, and told they came to realize the collection when actually I was at home and It dind't arrived anyone. After that, it is impossible to contact with them, they have been ignoring me. I've sent more than 15 emails, without any answer. All of tihs, when my payment was already done.
Communication
Moved from Copenhagen (Denmark) to Madrid (Spain)
Marialena
June 5, 2024
on Sirelo
mal mal mal! don't go with them. No phone number to call, brought me the things many days later and broke a lot of things on the way. I had an insurance but they are not compensating for anything they broke, because as they said 'there was no broken box, and the drivers did not report any bad treatment from their side', like they would ever admit it...
Moved from Madrid (Spain) to Barcelona (Spain)
